All reviews

Vee E.

I had to call Snyder Air conditioning company out to my house today on a Sunday for services, The AC Technician Jason was friendly and gave detailed information regarding the damage to ac unit. He came within the time window given + service fee was very reasonable for a weekend call, will definitely recommend professionals at Snyder!

Victor Roman

I reached out to Snyder to get a second opinion on my A/C that is a year old and had a condenser fan go out. My overall experience was 100% great. Dylan Carter was the technician who came to look at my system. Dylan was a professional and very methodical in his process giving me amplifying information regarding my A/C unit, that I did not otherwise receive from another company. I would recommend working with Snyder over competing A/C companies just from my experience with Dylan. He also got me in touch with his supervisor who was just as involved in the process as he was. I do not have a single issue or negative thing to say about my experience with Snyder! The bar is set very high!

Morgan Klinzing

Dylan G did a wonderful job talking through the different options of ac units and was well educated on the differences between each unit. He made the entire process go smoothly and we felt like we received enough information to make an informed decision. We were more than just another sale.

Kasetta Hicks

My technician (Adrian) showed up on time and introduced himself because his photo did not proceed his appointment. After we exchanged pleasantries, he went outside and begin the HVAC system check up. Adrian was knowledgeable and explained what he was doing, what he found and suggested solutions. It was a great day with Snyder AC & Plumbing & Electrical. Thank you Adrian for your sharing your knowledge and expertise.

Tyler Connors

Nobody is initially thrilled at the idea of paying $12,000 for an AC replacement. Amy was very kind and professional and helped us make an educated decision to replace our AC unit compared to dumping $2500 worth of R22 into a leaking 26 year old Carrier unit. We are getting set up with a new Trane system next day install. I’ll update this review after the install but I’m very pleased with the customer service so far as I should be on such an expensive purchase.

Hailey Ryle

I would like to amend my previous review. Debbie from Snyder tried very hard to mend this relationship, which I greatly appreciate. However, after agreeing on a price, a misdiagnosis and the credit we were supposed to receive disregarded, I can only increase my review by a few stars. Thank you for all your work Ms. Debbie. After reading the reviews and hearing testimonials from people this company seemed like the best choice, however, our experience has not been positive. Our unit had a condensing coil malfunction, in the middle of August, Snyder came out quoted us, took our payment then told us it would be 3-4 months before our part was available. After learning this I attempted to get our money back and go with a different company who could get the part quicker, but they refused to let us out of the contract. I therefore reached out to Carrier directly and found a way to expedite the part, provided them with all the information and thought they would take care of it, they did not. I followed up the next week and nothing had happened, reached out to Carrier again who reported they hadn’t received anything. So I, the costumer acquired all the information and sent the paperwork to Carrier directly. Part came, under warranty great because it is a $6,000 dollar part on a barely 2 year old unit. BUT…refrigerant is not covered or labor so that will be $1,800. Paid that, even though I personally handled most of the paperwork and actually getting the part. Now we are 6 months out and they came back out to complete maintenance, which took three different technicians before they were able to figure out what needed to be done, and they are telling us our inside coil has a leak and we are expected to pay $1,800 again for refrigerant…Don’t you do a whole system check after replacing a major part? If you are the best in the business, how come you are unorganized and unable to properly complete a job?

Michael Shields

The Technician was great.. he called and said it would cost $1500 for a Tesla Charger Install... not really a great Price but I appreciate him not making the trip and wasting his and My time... but, Snyder.... you should know what this costs beforehand and you won't provide a Ball park price. Thanks

Jessica Cottrill

Anthony came out to my home yesterday for plumbing. We bought our home a little over a year ago and since have had several professionals out to our home. Anthony was ,by far, the best technician we have ever had out. Extremely polite, respected my home by keeping his work spaces clean and wearing shoe covers. Was very knowledgeable and kept me up to up date on everything he was doing while working. Anthony will be our preferred plumber for services at our home for future needs

Robert Boone

Experience was great. He showed up on time and answered every question for my wife. I was unable to be present during the service call but arrived home as he was leaving and he circled back and took time to explain everything to me as well. Fantastic service.

Donald Chadeayne

Prompt, efficient, professional. Lost power to the well pump and Snyder fixed it. He just finished the final permanent fix and we are delighted that he did such a great job! Professional, knowledgeable efficient and completed the job in a timely manner. Absolutely a 10 out of 10!

Cameron Hartley

Jason was both understanding and knowledgeable. We decided to replace instead of repair the Whole home AC, mostly, on his advice. We made the decision to not reach out for pricing other companies. Snyder has been our go to company for over 20 years. They know their Business.

Davina C

Roger, our technician, was great—super friendly, professional, and really thorough. Honestly, he made the whole experience easy and stress-free once he got here. The reason it’s not a five-star review is because the original appointment was set for Monday morning, and… well, nobody showed up. I got a couple of texts saying they were running late, but no real updates or ETA. Eventually had to cancel and reschedule for the next day. I get that delays happen, but it’s a little frustrating to block out half a day, put errands on hold, and then end up with an empty driveway. That said, once things got back on track, Roger totally delivered.

Ed Broome

Had a good experience with Synder. The technician Geramy T did a great job. He was very knowledgeable and broke things down for me, and didn’t pressure me into a purchase. Would recommend.

Jason

Our Technician, Keith, was very knowledgeable and friendly. Very Honest and gave me a run down on what is going on. I only know little to basic knowledge of HVAC but he was able to break down the info for me. I know that Snyder has served the jacksonville community for many many years, glad that we contacted them. Will look to Keith and the team for future services.

Muñeka

Cheryl R. Is quite literally an angel a phone call away. In times of crisis, it truly comforted me to have her assistance, even if it was only over the phone. She exudes professionalism and a real person who listened from her heart. Which, by all accounts is rare in any field of work. She is a gem, an angel and I'm glad I reached out to Snyder today.

Rebecca Bryner

Chris was awesome! He spent a lot of time explaining and answering our questions. He was very knowledgeable and professional and we look forward to having him work with us again. Thank you, Chris!

Faithnsavior

Every time I have a pleasant experience with this company . All techs are respectful and patient. Company is pricey but I call at 8 am and the tech is at my home 10 am same day . Much needed service on hot days ! Today they cleaned the drains and added a UV light to place inside the machine to prevent mold and bacteria growing inside the blower .

Ronald Haslam

Tech (Kasey Carrier) was very personable and efficient. He kept me advised through the maintenance service process as he performed the many tests and adjustments of the TRANE Heat Pump System. He installed a new UV bulb that was at the end of its 1 year service life. The UV appeared to be very effective in preventing growth of mold/mildew in the coil compartment.

Lori Bowe

The employee was professional, thorough, and polite. He checked our system thoroughly from A to Z . Very glad we contract with Snyderman. Always a positive experience

Carmen McKever

Gyles was my technician today. He was very prompt, courteous, professional, and knowledgeable. Before entering my home, he was mindful to put shoe covers on . He was very patient in explaining the issue regarding both of my units and addressed the issues within a timely manner. His expert troubleshooting helped identify a problem with an older breaker box that had not been replaced when I got my new unit. This helped to explain why my main breaker kept being tripped which was a seperate issue that I had been having which another Snyder technician ( electrical) was unable to identify during a previous service call. This was the first time that he serviced my units. I wish that he could be my regular technician. Please give this man a raise!! He is awesome!!

Larry Engel

I've used Snyder before and have always been pleased but today, they knocked one out of the ballpark - fantastic. It's Friday - 3PM - AC starts blowing hot air. Being deaf, I attempted email scheduling and best I could do was next Tues - not surprised at all by first hot days of Summer have arrived and peak time for AC maintenance. BUT, an hour later, Snyder called - looked like they had something going on and couldn't line anyone up for Tues appointment but if we're home later this afternoon, they could send someone over. They came, they fixed, we're cool again and still amazed by their service and very happy with Snyder.

Mary Jones

My air conditioner quit working the other day and while I was with my wife at the hospital a relative made an appointment with a company from the beach to help us and when I got home he showed up and after about 15 minutes told me coils were bad and for $390,00 he would find the but I should buy another unit. After saying no I called the number on the unit for Snyder's which is who I bought it from 8.5 years ago. With the maintenance plan she sent a man out that day. After a long detailed inspection he showed me where there was a leak in the coolant line. Thomas and another worker came out today and after about 4 hours they rerouted the line and had the unit working like new. As a retired Marine Corps Officer I can both identify and respect professionalism and competence. They kept me informed as the work progressed. Thank you Thomas and the office lady that set this up. With my wife on an oxygen machine and warm weather coming I feel good knowing Snyder's will be there if needed and I will only use them in the future for any maintenance needs that they do. Semper Fi Stan Jones

Denise Lewis

Jennifer from Snyder did a great job cleaning my dryer vent on a very hot day! She called to let me know she could come early to my appointment if I wanted, and both she and Paul were friendly, thorough, and professional. She explained the procedure beforehand, and showed me before and after pictures of my vent. The floor was cleaned so well afterward that it looked like she mopped it! VERY PLEASANT EXPERIENCE with SNYDER and VERY HAPPY with the results. I will use them again in the future!

Tony Jennings

Jamal came out to perform scheduled maintenance on my system today and he was very professional and courteous. Snyder techs have always been great. Thank you once again for your Awesome customer service!

Nate Mendoza

Hunter was extremely thorough and knowledgeable. He explained everything to me and answered all questions. Hired Snyder to replace my pipes under the house. Not fun that I had to do plumbing stuff on my birthday, but Hunter made it okay.

Gary

Synder's air conditioning representative Gyles Liburd did a great job. He was personable and professional. Gyles discussed air conditioning issues and preventative care as he did his job. He gave a thorough after-service discussion on his findings and provided recommendations for optimum A/C care for the future.

Lorrie Braddock

Very happy with Snyder! They came out promptly and their service tech, Aiden was very thorough in diagnosing and addressing the needed repair. He answered all our questions and we felt we were in good hands!

Chris Tucker

My Snyder air technician, Nick, just left after an extremely detailed scheduled maintenance stop. I’ve never had a more thorough check on my AC system ever!! He spent the time to go through my report, supported by photographs, and answered my questions in a completely professional manner. If I could leave a six star rating for Nick and Snyder air conditioning, I would do it in a second!! Thanks Snyderman!!

Maureen Baeringer

Roger Meir was our specialist today from Snyder Plumbing. WOW! Great job, excellent communication and are very happy with our condensate pump. We absolutely want him back for our 6 month maintenance check.

MLRH

We could not be more pleased. BRAD is a lovely person as well as a professional and more than competent HVAC technician. He kept us informed during the work, was considerate of us as individuals and is welcome in our home at any time in the future. This was our first interaction with SNYDER and they will remain our go-to company, based a great deal on our interaction with BRAD. (We would like to adopt him). MLRH

Sheri Sanchez

Technician Chris Tomberlin came to our house after we contacted Snyder for an estimate on a hot water heater installation. Chris was very knowledgeable and a pleasure to talk to. He took the time to explain everything completely and make sure we had no questions. I am looking forward to the installation.

Alexander

They were able to schedule quickly. Did a great inspection for $100. Problem is they were 50% higher compared to 4 other companies for quotes. When I asked around, I guess this is a common occurrence. We needed a new Trane system 18 seer, got it installed for $14.5k, Synder wanted $23k. Shop around.

M P

Amos Riley, Kadarryl Joseph, Isaiah Brown and Dale Lionberger treated me with respect and professionalism. They inspected my house's electrical and plumbing systems, did my air conditioner maintenance and replaced my old water heater with a new one. As a long time Snyder customer I trust the knowledge of their techs and highly recommend them.

Mark Rodgers

Frank G. was professional, hardworking, and kind. He came in and did his job way beyond what we expected. He took his time and answered every question I had...he showed great patience! BTW, he left the room he was working in cleaner than he found it! Thank you, Snyder, for sending out only the best workers.

scott stearns

Josh Kimball showed up ahead of schedule, provided good insight, annd was very personable while providing quick service in installing our outlet! Snyder has been our one-stop shop for electrical and plumbing needs!

Michael Ibrahim

Got a call from my tenant that water was backing up in two bathrooms. They had already called lickety split who told them that there was tree root intrusion underneath the slab of the house that resulted in a break in the pipe and that is why there was a blockage (there are no trees around my house). I tried to reach out to lickity split to get more information, and they were not answering the phone. So I called Snyder, who was able to dispatch within a couple hours of my phone call. Trey showed up, was able to quickly diagnose the problem which was stopped up pipes from something that should not have been flushed down the toilet. He was able to quickly remove it and restore drainage back to the house, and was able to reassure us that the piping system was indeed intact and working fine. Solid work! Will call again for future needs.

Ben Burbridge

Shawn Driscoll worked hard on a job that required careful diagnosing. He explained the process to me every step of the way. He stayed late at night to get my power back on before leaving. He's a good reason for people to do business with Snyder.

Jose Torres

We had the pleasure of having the team of Joseph James and Brendan do several hours worth of electrical work at our house today. We are extremely pleased with the outcome. Joseph and Brendan explained every step along the way and were always available for questions. We didn’t have enough batteries to cover all the smoke alarms and Joseph spent his own money to buy some for us and refused to allow me to pay him back. Both technicians were very professional and cleaned up any mess they made. We have used your company for years and this is why we continue to do so due to the high caliber of customer service you provide at reasonable prices!

Karen Long

We called to have a new circuit installed in our home. This part was fine--we were able to get a timely appointment, our technicians Kyler and Carson were able to do the work the same day, and they did a great job. There was some drywall damage accidentally done to one of our walls during the installation. The techs took responsibility for it and ensured we would be connected to a drywall repair person. This is where I started having problems. No one called me to follow up on this repair. After several days of calling, I was told I could get an appointment in a month, which was a lot later than the two days I was previously told. After some digging someone at Snyder managed to get me an appointment the next week, which I was really grateful for. However, the subcontractor did not show up for the appointment. He then asked me to reschedule, and when my availability for following two days was limited (because the change was last minute) he got snippy with me. When he did arrive, the subcontractor did the drywall repair in under 20 minutes. I must say there is no longer a hole in the wall. But it was just some cursory drywall mud--we will have to sand it and paint it now, and the experience was really not worth our time. This started out as a five star review. And the electrical work we had done was great. But the fact that I had to call for days to get a person to schedule a repair date for the wall was really frustrating. I was told that the people who do the drywall repair are very busy and often overbooked; maybe our repair was reflective of that.

jason king

Great attention to detail and walked us through everthing about our system. No complaints and highly recommended. He made sure we understood everthing and gsve us plenty of fiance options. 10 out 10 recommend.

Krish Seetharaman

Jay did a great job installing motor for the fan in outside unit. He was very meticulous in testing the fix and identified an impending issue with drain line. Though it cost me money to fix it, I'm sure this repair saved me from future (much more) expensive water damage. Thank you Jay!!

Robert Oelschlaeger

Ryan did an amazing job. Very professional. He listened to all of my concerns and inspected all the area that be of potential concern. He completed inspections in a very timely matter and gave his recommendations. The best part is he believes that it’s something I never thought of and would be the option to start with. Will definitely set up appointment. Top notch service.

G. Harper

One of the best customer service experiences ever. Work was completed in a timely manner. Everyone I dealt with from the ladies answering the phones, the guys in the field, to the supervisors in the office was top notch. I cannot say enough good things about them.

Stephani Pierce

Nick was awesome and got the job done in a timely manner. He was punctual and super friendly. Plan to use Snyder in the future for any further electrical needs!

Lesley Cain

I bought a home from someone who had recently installed a new AC system with Snyder. I signed up for their maintenance plan and Snyder comes out every 6 months. Anthony was the technician today and he did an excellent job! He was extremely professional, knowledgeable, friendly and thorough. He’s an asset to the Snyder team!

Hansel

Allonzo did a great and efficient job at our home installing several new sinks as well as a water heater. The process of getting a quote and getting the work done was smooth and he was punctual as well. Thank you Allonzo and Happy Birthday!

Allan Kerns

Austin was a tremendous help to me and my recently moved into home! After my pipe burst just inside my interior wall he was over within 30-45 minutes. He went above and beyond and assisted in finding my water shut off valve (buried under sod) and moved quick. Repairs were great and he certainly helped in calming this new home homeowner down and giving me peace of mind! Thanks Austin!

Bill Minyard

Geramy was very informative and made sure to ask if I had any questions along the way. He is both pleasant and professional . He went above what I expected and I appreciate the time and effort he took to help us.

Greg

Professional and polite. A nice guy. As far as the company, that would’ve been nice to have seen a company go out of their way to cut some financial slack to such a simple fix! Considering the only thing he had to do was slip the breakers back on hardly should’ve charged $100. In and out in a matter of minutes, but no complaints with him.

Julia Jenkins

Chris Burger was awesome! He was accurate, courteous, shared all our options, and was speedy in completing the work we requested (install of 3 direct wire under cabinet lights). He also cleaned up after himself! I'll def ask for him again!