What customers say about Snyder Air Conditioning, Plumbing & Electric

Snyder Air Conditioning, Plumbing & Electric in Jacksonville, FL has accumulated 999 customer reviews spanning August 2022 through March 2026, with an overall positive sentiment rate of 92% and a negative rate of 7.1%. The large majority of feedback reflects strong satisfaction across most service dimensions, though pricing stands out as a recurring concern worth noting.

Among the ten measured aspects, Courtesy & Friendliness earned the highest positive rate at 98.4% across 516 mentions, followed closely by Cleanliness & Tidiness at 96.2% (105 mentions) and Technical Knowledge & Expertise at 95.4% (718 mentions). Professionalism & Conduct scored 94.4% positive across the largest mention pool of 815 reviews, and Punctuality & On-Time Service reached 93.5% across 245 mentions. Communication & Updates registered 90.5% positive from 559 mentions, while Problem Resolution & Effectiveness came in at 86.5% across 384 mentions. Responsiveness & Speed (174 mentions, 82.2%) and Scheduling & Booking Ease (84 mentions, 82.1%) were positive but comparatively lower. Pricing & Value, however, rated just 59.7% positive across 196 mentions — well below the 70% threshold — and a dedicated Pricing Complaints topic drawn from 37 reviews returned only 16.2% positive sentiment, indicating a meaningful and consistent dissatisfaction with cost among a portion of customers.

By service category, Maintenance led positivity at 93.4% (196 mentions), with Plumbing close behind at 93.3% (119 mentions) and Emergency/After-Hours Service at 92.3% (26 mentions). AC Repair, the most frequently mentioned service at 373 mentions, scored 89.8% positive, while AC Installation registered 85.7% positive across 224 mentions.

Five technicians were named frequently enough to highlight. Jason led with 46 mentions and a 5.0 average rating, followed by Ryan with 24 mentions and a 5.0 rating. Joe (28 mentions, 4.9) and Dylan (27 mentions, 4.9) were also frequently cited, along with Josh at 27 mentions and a 4.7 average rating. The Technician Quality & Professionalism topic, drawn from 632 reviews, was 98.4% positive — the single strongest thematic signal in the dataset.

Overall sentiment has remained stable across the review period. The data portrait is of a business that consistently delivers on technical execution, staff conduct, and punctuality, while a notable subset of customers — particularly those referencing pricing and value — express dissatisfaction with cost relative to service received.