Karen Long

We called to have a new circuit installed in our home. This part was fine--we were able to get a timely appointment, our technicians Kyler and Carson were able to do the work the same day, and they did a great job. There was some drywall damage accidentally done to one of our walls during the installation. The techs took responsibility for it and ensured we would be connected to a drywall repair person. This is where I started having problems. No one called me to follow up on this repair. After several days of calling, I was told I could get an appointment in a month, which was a lot later than the two days I was previously told. After some digging someone at Snyder managed to get me an appointment the next week, which I was really grateful for. However, the subcontractor did not show up for the appointment. He then asked me to reschedule, and when my availability for following two days was limited (because the change was last minute) he got snippy with me. When he did arrive, the subcontractor did the drywall repair in under 20 minutes. I must say there is no longer a hole in the wall. But it was just some cursory drywall mud--we will have to sand it and paint it now, and the experience was really not worth our time. This started out as a five star review. And the electrical work we had done was great. But the fact that I had to call for days to get a person to schedule a repair date for the wall was really frustrating. I was told that the people who do the drywall repair are very busy and often overbooked; maybe our repair was reflective of that.

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