Karen Long
We called to have a new circuit installed in our home. This part was fine--we were able to get a timely appointment, our technicians Kyler and Carson were able to do the work the same day, and they did a great job. There was some drywall damage accidentally done to one of our walls during the installation. The techs took responsibility for it and ensured we would be connected to a drywall repair person. This is where I started having problems. No one called me to follow up on this repair. After several days of calling, I was told I could get an appointment in a month, which was a lot later than the two days I was previously told. After some digging someone at Snyder managed to get me an appointment the next week, which I was really grateful for. However, the subcontractor did not show up for the appointment. He then asked me to reschedule, and when my availability for following two days was limited (because the change was last minute) he got snippy with me. When he did arrive, the subcontractor did the drywall repair in under 20 minutes. I must say there is no longer a hole in the wall. But it was just some cursory drywall mud--we will have to sand it and paint it now, and the experience was really not worth our time. This started out as a five star review. And the electrical work we had done was great. But the fact that I had to call for days to get a person to schedule a repair date for the wall was really frustrating. I was told that the people who do the drywall repair are very busy and often overbooked; maybe our repair was reflective of that.
Response from owner
April 11, 2025
Other reviews
David Beard
Shawn from Snyder Air Conditioning, Plumbing & Electric was outstanding! Polite, professional, and highly knowledgeable, he conducted a thorough water survey and testing. He provided clear, valuable estimates with multiple options, making decision-making easy. Highly recommend Shawn for his exceptional service!
Lynda Urieta
I've been a customer for a couple of years and the service has been spot on. Casey was great, he showed up early, he found the problem right away repaired it and I had my AC! Good job!
Allan Kerns
Austin was a tremendous help to me and my recently moved into home! After my pipe burst just inside my interior wall he was over within 30-45 minutes. He went above and beyond and assisted in finding my water shut off valve (buried under sod) and moved quick. Repairs were great and he certainly helped in calming this new home homeowner down and giving me peace of mind! Thanks Austin!
Debra Yurkshat
Snyder came in did a total check of our system. Jonathan Reeves was very knowledgeable and did a great job explaining everything to us. Greatly appreciate his professionalism!