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Quality & Professionalism mentioned in 632 of 999 reviews (63.3%)","98.9% of Technician Quality & Professionalism reviews are 4 or 5 stars","Average rating in Technician Quality & Professionalism reviews: 4.9★"]},{"id":"ac-repair-maintenance","label":"AC Repair & Maintenance","description":"Reviews discussing ac repair & 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Repair & Maintenance mentioned in 298 of 999 reviews (29.8%)","96% of AC Repair & Maintenance reviews are 4 or 5 stars","Average rating in AC Repair & Maintenance reviews: 4.8★"]},{"id":"customer-service-experience","label":"Customer Service & Experience","description":"Reviews discussing customer service & 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Service & Experience mentioned in 254 of 999 reviews (25.4%)","96.5% of Customer Service & Experience reviews are 4 or 5 stars","Average rating in Customer Service & Experience reviews: 4.9★"]},{"id":"plumbing-service-repair","label":"Plumbing Service & Repair","description":"Reviews discussing plumbing service & 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team for being professional and easy to communicate with.","key_phrases":["Very professional","easy to communicate with","about my concerns"]},"Ci9DQUlRQUNvZENodHljRjlvT25reFVuRmhjM0JmZEdsaE0yTnFWbE5QUVdGUk0xRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","technical_knowledge","communication"],"entities":{"technicians":["Ryan"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer praises technician Ryan for his politeness, skill, and clear communication, and plans to use Snyder for all future AC needs.","key_phrases":["Ryan is exceptional","super polite","incredibly skilled","very clear in describing the problem and the solution"]},"Ci9DQUlRQUNvZENodHljRjlvT21wSGNYZEVRMGhhUjE5MWVVOTJUM0pYU1ZsTlYxRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Charles"],"services":[],"problems":[]},"one_line_summary":"Customer was highly impressed with technician Charles, praising his knowledge and excellence, and plans to request him for all future services.","key_phrases":["Charles was excellent","very knowledgeable","request him all the time","future services"]},"Ci9DQUlRQUNvZENodHljRjlvT2sxV2MzbzVXbkZXU1VkWVdFaFBabGxWYUZGeFYzYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","cleanliness","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Barbara praised the technician for being on time, neat, pleasant, and highly knowledgeable.","key_phrases":["On time","Neat and clean","very pleasant","Very knowledgeable and efficient"]},"ChdDSUhNMG9nS0VJQ0FnSUN4MExYTjJRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":["Triston","Charles"],"services":["plumbing"],"problems":["plumbing-problems"]},"one_line_summary":"Technicians Triston and Charles impressed the customer with their knowledge and skills while resolving all plumbing issues.","key_phrases":["did a great job","took care of all my plumbing problems","knowledge and skills are amazing","very grateful"]},"Ci9DQUlRQUNvZENodHljRjlvT21GemNtTk9jM0p0ZFRCblprWnlSVXd4TXpaMExWRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the technician's knowledge and ability to complete the job successfully.","key_phrases":["Great service","Knowledgeable and able to complete job"]},"Ci9DQUlRQUNvZENodHljRjlvT2pkRVNGTkhlV3N5TFROdk5XeEhiRzFtYURNeldYYxAB":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":["punctuality","courtesy","problem_resolution","pricing","communication","professionalism"],"entities":{"technicians":["Levi"],"services":["ac-repair","maintenance"],"problems":["no-airflow"]},"one_line_summary":"Technician Levi promptly fixed a blower motor and was polite, but the company's aggressive upsell tactics raised skepticism about the additional estimates.","key_phrases":["fixed my blower motor immediately","sales tactics are slightly aggressive","left me skeptical","trust Levi's work just be wary of the extras"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWUVlqRm9ObTFEY0VGMFJFOXVkbTgzTkUxcVNrRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","courtesy","responsiveness"],"entities":{"technicians":["Anthony"],"services":["ac-repair"],"problems":["condensate-pan-maintenance"]},"one_line_summary":"Anthony from Snyder provided punctual, professional, and responsive HVAC service, including fulfilling a specific customer request for a condensate pan tablet.","key_phrases":["great job on our HVAC System","On time, professional, and polite","pleasure to deal with","brought one with him"]},"Ci9DQUlRQUNvZENodHljRjlvT25WWFpHSnVUMjlTV2xwSlMyMUJhazFPVUdSa1NHYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","communication"],"entities":{"technicians":["Chad"],"services":["ac-repair"],"problems":["unspecified-system-issue"]},"one_line_summary":"Technician Chad received high praise for his knowledge, efficiency, and clear communication in resolving a system issue.","key_phrases":["very knowledgeable","efficient and professional","explained how I can prevent issues","10/10"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGU1dYZG1WVE5JYTBNek9WVmpVVUpFZG1jdGRrRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","technical_knowledge","cleanliness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the technician for being polite, knowledgeable, and leaving the work area clean.","key_phrases":["very polite and knowledgeable","very neat during the time he was working","left the area neat when he was done"]},"Ci9DQUlRQUNvZENodHljRjlvT2xwdmRtRXpjM2hwYlV0a2N6Qm1hSEV6WjJZdFpsRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","technical_knowledge","problem_resolution"],"entities":{"technicians":["Aaron"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Technician Aaron arrived on time, quickly diagnosed and resolved the issue, earning a repeat-customer commitment.","key_phrases":["right on time","figured out the solution","fixed it quick","Will call you guys again"]},"Ci9DQUlRQUNvZENodHljRjlvT2pkMFFVbFZiR2M0Y0ZoeFVXbHdTa1UxWlVGME1XYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Davon"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Davon Goodwin for being friendly, pleasant, and doing a great job.","key_phrases":["very friendly and pleasant person","Great job","Davon Goodwin was great"]},"Ci9DQUlRQUNvZENodHljRjlvT2w5ZlVUbDVlR2RtTW5wemNUVnVZMEk1YTNKcVJuYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the work as outstanding, professional, clean, and detail oriented.","key_phrases":["outstanding work","professional, clean and detail oriented","a pleasure"]},"Ci9DQUlRQUNvZENodHljRjlvT2pKTmRqbFBXUzFTVGxFeFdEaFBWbWRuTlhObmFIYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Ronald"],"services":["ac-repair","plumbing"],"problems":["water-leak"]},"one_line_summary":"Technician Ronald was praised for his knowledge and excellent work replacing a tankless water heater circuit board and bathroom water spout.","key_phrases":["very knowledgeable","great job replacing my tankless water heater circuit board","Excellent service was provided"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGNWRXaERSV0UyYVhkbVFXZE1hVzlGY1d4RldWRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","problem_resolution"],"entities":{"technicians":["Jason"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Technician Jason arrived on time, was professional, and resolved the issue quickly to the customer's satisfaction.","key_phrases":["on time","repaired everything quickly","very pleased with experience","professional"]},"Ci9DQUlRQUNvZENodHljRjlvT2tVM2JXeFhWbkkzYjNCWlR6aFNTMkp4V1d0d1IzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Kat"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Customer praises Snyder's same-day service and technician Kat for being fast, polite, and skilled during a hot water heater repair.","key_phrases":["came out on the same day","fast and very polite","always so nice and skilled","Service with Snyder is always excellent"]},"Ci9DQUlRQUNvZENodHljRjlvT2xoaFFrOWxlbEU1VURsbldsUlNTRE5SZW1saGMzYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","technical_knowledge","problem_resolution"],"entities":{"technicians":["Lamar"],"services":["plumbing"],"problems":["water-leak"]},"one_line_summary":"Customer praises technician Lamar for being kind and friendly while quickly fixing a bathroom tub drain.","key_phrases":["incredible kind, helpful and friendly","fixed our bathroom tub drain quickly","10/10 experience","Cannot give more praise"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkUk9HOTFia1owWjFsWlQybHhTSGx0YW5Fek0yYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","punctuality"],"entities":{"technicians":["Shannon"],"services":[],"problems":[]},"one_line_summary":"Customer is highly satisfied with technician Shannon's professional, skillful, and efficient service completed in under an hour.","key_phrases":["excellent technician","handled the job professionally and skillfully","less than an hour","highly satisfied with the service"]},"Ci9DQUlRQUNvZENodHljRjlvT2pKaFRGOUhRa00wUWpkU04zQTFYMWhMUzFVMFpFRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","technical_knowledge","communication"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician arrived early, performed a thorough system check including vacuuming the drain line, and clearly communicated each step.","key_phrases":["arrived ahead of schedule","thorough check of the system","vacuumed the drain line","explained everything he was doing"]},"Ci9DQUlRQUNvZENodHljRjlvT25kU1JWODNWaTFqU0daalYyTkdNMVZhZUhKb01YYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","punctuality","communication"],"entities":{"technicians":["Levi"],"services":["ac-repair"],"problems":["ac-not-working"]},"one_line_summary":"Technician Levi professionally repaired the AC on schedule and provided helpful advice on the system's health and future maintenance needs.","key_phrases":["knowledgeable professional and friendly","fixed the ac in the time he quoted","advised of the health of our system","future repair tweaks"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkMlJVVkpWa1ZtV1d0SGJFOU9jak54VTFablExRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Chad"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Chad for being professional and doing a great job.","key_phrases":["very professional","did a great job","Thank you"]},"Ci9DQUlRQUNvZENodHljRjlvT25GSlNtZDRNV3B6U1Mxc2NEaFJZMUV5YUdoUFVHYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["maintenance","ac-repair"],"problems":[]},"one_line_summary":"A two-man Snyder team performed a professional, punctual, and thorough HVAC maintenance visit under the Hero Plan and recommended efficiency upgrades.","key_phrases":["professional, friendly and efficient","showed up on time","very thorough","help it run more efficiently"]},"Ci9DQUlRQUNvZENodHljRjlvT204d1RsaHBiWE5DVTB0d05WaE5lbTR5YWtwYWRIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Charles"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Charles for being knowledgeable and resolving all issues quickly, giving a 10 out of 10 recommendation.","key_phrases":["very helpful and knowledgeable","fixed all my issues very quickly","very pleased with his services","10 out of 10, would recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT21OaE5FZEpaekJQZWpoalNFWjRZbkZOVFdJMVJsRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","cleanliness","technical_knowledge","communication"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises the technician for professional fan installation, thorough cleanup, and sharing helpful knowledge.","key_phrases":["very professional","excellent job on putting up the fan","cleaning up after","very knowledgeable about his job"]},"Ci9DQUlRQUNvZENodHljRjlvT2pFeVJrUnFUV28wV0RGSE1XVXdTRXd6VEdKT1lYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","communication","scheduling","professionalism"],"entities":{"technicians":["Omar"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Omar was praised for his punctuality, politeness, and proactive communication about a discovered issue during a maintenance visit.","key_phrases":["very punctual and polite","immediately brought up concern on an issue","went out of his way to schedule an asap appointment","great customer service and is an asset"]},"Ci9DQUlRQUNvZENodHljRjlvT2xab2JHWnpRakl6TjFOTmEwaDJkMHhYWm10bVRGRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication","cleanliness"],"entities":{"technicians":["Tracy"],"services":[],"problems":[]},"one_line_summary":"Technician Tracy Moss delivered professional, knowledgeable service, thoroughly explained the process, and left the work area spotless.","key_phrases":["professional, knowledgeable, and did a great job","carefully explained the process and answered all my questions","left spotless afterward","truly appreciate the great work"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5WldsWTFTRmh4VERSd1NFTnhUVTFzYVUxaVNXYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","technical_knowledge","courtesy"],"entities":{"technicians":["Redi"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Redi provided thorough, professional, and pleasant service with clear explanations throughout the visit.","key_phrases":["excellent service","took the time to explain what was needed","very thorough throughout the visit","outstanding customer service"]},"Ci9DQUlRQUNvZENodHljRjlvT214bWEwSlZRbmh1Y1daTldtUlVja1EwUlVob2VYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Omar"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Omar for his professionalism, knowledge, and helpful maintenance recommendations to extend the life of their AC unit.","key_phrases":["very professional and very knowledgeable","detailed instructions of how to keep our unit cleaned","very good recommendations","keep our unit maintained much longer"]},"Ci9DQUlRQUNvZENodHljRjlvT25NdFJscFdOSGgxZDBjMWRGVlFVbkpHUmxZNGNFRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Austin"],"services":[],"problems":[]},"one_line_summary":"Customer praises Austin for his professionalism and quick quote, and plans to recommend Snyder to friends and family.","key_phrases":["Austin was great","Very professional","gave a quote right away","recommend Snyder to my friends and family"]},"Ci9DQUlRQUNvZENodHljRjlvT2kxWE1rdzNNREpaYzJkU1JtWlFRVzl1Tm14WWJGRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Aj","Damon"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises A.J. and Damon for outstanding service and work on a new AC system installation.","key_phrases":["Outstanding service and work","install our new AC system","highly recommend them"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKdlVEUTFibUozWnpnMWRWVllSemQyY2paM04wRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Jason"],"services":[],"problems":[]},"one_line_summary":"Technician Jason did a wonderful job and explained everything clearly.","key_phrases":["wonderful job","Explain everything","Jason"]},"Ci9DQUlRQUNvZENodHljRjlvT21SYWNsOVdhMFZyV1hKRGJ6Wlpla3MzVjJOSE0xRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","courtesy"],"entities":{"technicians":["Jonathan"],"services":["ac-repair"],"problems":["air-conditioning-went-out"]},"one_line_summary":"A new mother praises Snyder for quickly resolving her AC outage and specifically thanks technician Jonathan for being a lifesaver.","key_phrases":["very helpful","AC back up and running","Jonathan help today was a life saver","highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1V2NtaENSVGRIYkhBeFZWSnRZWHAxVDJKcFkxRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","responsiveness"],"entities":{"technicians":["Bryce"],"services":["ac-installation","maintenance"],"problems":["thermostat"]},"one_line_summary":"Technician Bryce went above and beyond replacing a dead thermostat by performing a full diagnostic and maintenance check, all on the same day.","key_phrases":["replace a dead thermostat","complete diagnostic and assessment","handling a maintenance issue","thorough, professional and friendly same day service"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4RVMyMUhjVVp5WVhoTVNqVm5Obmh2Y1dkdVJGRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","technical_knowledge"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer had a positive annual maintenance experience and praised the team's helpfulness in explaining the work needed.","key_phrases":["annual maintenance","very helpful in explaining","everything that needed to be done","would use again"]},"Ci9DQUlRQUNvZENodHljRjlvT2w5cFkxUldhbkozYlZoVlh6TnlOMDVZZVhSd1dsRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication","pricing","problem_resolution"],"entities":{"technicians":["Cody"],"services":["ac-repair"],"problems":["circuit-issues-in-electrical-panel"]},"one_line_summary":"Customer is highly satisfied with electrician Cody Dettlebach's professionalism, honesty, and prompt repair of circuit panel issues at an affordable price.","key_phrases":["Cody Dettlebach is fantastic","very professional and knowledgeable","affordable estimate with payment plan","made all the necessary repairs right away"]},"Ci9DQUlRQUNvZENodHljRjlvT2pOS1dXcEdiVk55UVZob1RFRnJXV0kzVXkxUlpYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","cleanliness","communication"],"entities":{"technicians":["Jamal"],"services":[],"problems":[]},"one_line_summary":"Customer praises Snyder and specifically technician Jamal for professionalism, honesty, thoroughness, and clear communication before and after the job.","key_phrases":["always professional and knowledgeable","took the time to wear shoe covers","explained everything in detail","respectful honest hard working"]},"Ci9DQUlRQUNvZENodHljRjlvT2pKSVp6SjRlRmwzZEhOdU5UQm5SR3czV25VelMxRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["technical_knowledge","cleanliness"],"entities":{"technicians":["Jason","Rain","Austin"],"services":["ac-installation"],"problems":["failed-a-c-system-requiring-replacement"]},"one_line_summary":"Three technicians successfully troubleshot and replaced the customer's AC system and were praised for cleaning up afterward.","key_phrases":["great job troubleshooting and then replacing my a/c system","cleaned up afterwards","not fun financially when you have to replace a system","That we appreciate"]},"Ci9DQUlRQUNvZENodHljRjlvT21KWFREbExOek42V2kxM1VFbE9NRWxuVjJ0d01IYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Noah"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Noah was praised for being professional, courteous, and thorough, and for clearly explaining his work and recommendations.","key_phrases":["very professional, courteous and thorough","great overview of his work and recommendations","thorough"]},"Ci9DQUlRQUNvZENodHljRjlvT25wWVJ6aHRNMlJ5ZFd0blZWZGhZWGN6VjBKdFVFRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","courtesy"],"entities":{"technicians":["Dana"],"services":["maintenance","heating","plumbing-inspection"],"problems":["water-leak"]},"one_line_summary":"Technician Dana performed a thorough plumbing inspection and water heater flush under the maintenance plan, impressing the customer with his knowledge, communication, and friendly demeanor.","key_phrases":["very thorough with his plumbing inspection","flushed our water heater which was much needed","answered all questions and gave great feedback","great with kids and dogs"]},"Ci9DQUlRQUNvZENodHljRjlvT2taNmR6aG5Ra3RxTVVzNGFrMW9Za2hmUkZSUFRFRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Barrington"],"services":[],"problems":[]},"one_line_summary":"Customer is fully satisfied with Barrington's professionalism, transparency, and high-level service.","key_phrases":["very professional and transparent","preformed his duties at the highest level","totally satisfied"]},"Ci9DQUlRQUNvZENodHljRjlvT21kT2JWQjVlakpuTmxaRmJ6azRYMVZ3WTE5aFlVRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Anthony"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Technician Anthony performed professional A/C work and provided helpful tips to the customer.","key_phrases":["did a great job","very professional","good helpful tip","work he did on my A/C"]},"Ci9DQUlRQUNvZENodHljRjlvT20xUllrMVVSbkZsVDNCTFZrWkxabVIzU2t0SWFrRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","communication","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises their on-time technician for thorough service and clear explanations, giving a perfect 10 out of 10.","key_phrases":["on time","made sure everything was working","explaining everything","10 out of 10"]},"Ci9DQUlRQUNvZENodHljRjlvT25VMU9GZGhNRXhCVTFoblZtbFRUbXhIWVVSRlkzYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","technical_knowledge"],"entities":{"technicians":["Joshua"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer praises Joshua for being thorough and responsive and would recommend him for any plumbing issue.","key_phrases":["thorough and responsive","recommend him to anyone","plumbing issue"]},"Ci9DQUlRQUNvZENodHljRjlvT2pWWk5IYzRNMjlEWDJWVWNERXRPRXRoWTFGUE1GRRAB":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["scheduling","responsiveness"],"entities":{"technicians":[],"services":["maintenance"],"problems":["neglected-during-company-buyout","seasonal-service-not-fulfilled"]},"one_line_summary":"Customer felt deprioritized and neglected for seasonal service amid a company buyout transition.","key_phrases":["Not Impressed At All","caught up in a company buyout","put on the back burner","seasonal service"]},"Ci9DQUlRQUNvZENodHljRjlvT21oR00xaGxaM2RLU0VWWWQzUkdVVUUyWW14bk4zYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","technical_knowledge","pricing","professionalism"],"entities":{"technicians":["Josh"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Josh for excellent communication and transparency during a preventative maintenance service visit.","key_phrases":["keeping me informed on what he was doing","showed me what parts I should consider replacing and why","I would like Josh to be my technician in future services"]},"Ci9DQUlRQUNvZENodHljRjlvT25WV2NtRkpOWFV6YzBSYVgwWkVXVWQxVUVaWVkwRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Phillip"],"services":[],"problems":[]},"one_line_summary":"Customer highly praises technician Phillip Carter as a great professional who delivers quality work.","key_phrases":["great professional","great work done","Phillip Carter"]},"Ci9DQUlRQUNvZENodHljRjlvT2pocGNXeG5NbWRVVUhwU0xVRmpTR016ZUVwNlFWRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","cleanliness","professionalism","courtesy","pricing"],"entities":{"technicians":["Dana"],"services":["ac-installation"],"problems":["toilet-installation-needed"]},"one_line_summary":"Dana performed an excellent, meticulous toilet installation and the customer was so impressed they specifically requested him for two additional toilet jobs.","key_phrases":["excellent work","very meticulous and detailed","thoroughly cleaned up the job site","specifically requested Dana"]},"Ci9DQUlRQUNvZENodHljRjlvT21GSWFuSTBMVFZVTTJWck4wTkRZa05sTTI1elFsRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","communication"],"entities":{"technicians":["Ian"],"services":["maintenance"],"problems":["aging-hvac-system-needing-future-replacement"]},"one_line_summary":"Technician Ian arrived on time, performed thorough service on an older HVAC system, and provided knowledgeable guidance on future replacement options without applying sales pressure.","key_phrases":["showed up on time","very thorough in servicing our older system","not there to push me into that decision","professionalism and knowledge of the HVAC industry"]},"ChdDSUhNMG9nS0VJQ0FnSUNSeVpDb29RRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["ac-installation","maintenance","electrical-wiring"],"problems":["thermostat","duct-cleaning-needed","tight-attic-access"]},"one_line_summary":"Customer praises the technicians for their professionalism, knowledge, and dedication during a lengthy AC installation that included duct cleaning and new thermostat wiring.","key_phrases":["professional and knowledgeable and friendly","very long day with the install","crawling through my very tight attic","took great care and pride in their work"]},"Ci9DQUlRQUNvZENodHljRjlvT25WRk1UYzRWM0ZFZGpOWFlUUkROWFl5VlRCRVZIYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the technician as knowledgeable, well-trained, and well-mannered.","key_phrases":["Great guy","Knew what all he was talking about","Very well trained and mannered"]},"Ci9DQUlRQUNvZENodHljRjlvT2twRFN6UTJhVVpHUmpCQ1gybFRUSFptYTFOQlZtYxAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["technical_knowledge","problem_resolution","communication","pricing","professionalism"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["unit-does-not-fit-closet-space","closet-door-cannot-be-reinstalled-without-construction-modification","ac-filter-extremely-difficult-to-access-and-replace","thermostat","installation-took-3-hours-longer-than-estimated"]},"one_line_summary":"Customer paid $14,000 for an AC installation that resulted in a unit too large for the closet, an inaccessible filter, a misplaced thermostat driving up electric bills, and no resolution from the company.","key_phrases":["Assured us unit would fit our closet space. It didn't","we have to lie down on the floor like we're changing the oil filter in a car","Schneider just shrugs","We paid $14,000 for THIS"]},"Ci9DQUlRQUNvZENodHljRjlvT2xaWFlrVjNNVWcyVWpVNFVVVm9aRkJ0U0VoelJWRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","cleanliness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises an outstanding three-man crew for their knowledge, efficiency, and clean work.","key_phrases":["Outstanding three-man crew","knew the assignment","knew what needed to be done","Clean work"]},"Ci9DQUlRQUNvZENodHljRjlvT21oT01qWnNSVGN3WkhabFYwRjJRako1VlZGWVZWRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","communication"],"entities":{"technicians":["Aidan","Moses","Walter"],"services":[],"problems":[]},"one_line_summary":"Customer praises technicians Aidan, Moses, and Walter for being thorough, informative, efficient, and pleasant.","key_phrases":["Awesome work by these guys","very thorough, informative, efficient","just pleasant to talk to"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1VlNIaHhSbGhmTW1selIzRXdZMGxJYzJwMVgwRRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["problem_resolution","technical_knowledge"],"entities":{"technicians":["Dana"],"services":["ac-installation"],"problems":["incorrect-installation-by-a-coworker"]},"one_line_summary":"Technician Dana successfully corrected an incorrect installation that had been done by a coworker.","key_phrases":["rectified the incorrect installation","complete by his co worker","Dana Goodsrt was able to"]},"Ci9DQUlRQUNvZENodHljRjlvT21FMVJYaE1jV2hFZGtWRVlVUmlXbk5EUmxaRWVtYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","responsiveness","courtesy"],"entities":{"technicians":["Rashad"],"services":[],"problems":[]},"one_line_summary":"Customer praised technician Rashad for fast, friendly, thorough, and respectful service.","key_phrases":["fast and friendly service","very thorough and respectful","Rashad"]},"Ci9DQUlRQUNvZENodHljRjlvT2xsalVVZHRTVGR2Y0VaaVptZ3dSemhsTVc4NGJuYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Joe"],"services":["maintenance","ac-repair"],"problems":["fungus-growing-in-air-handler","weak-capacitor-on-compressor-motor"]},"one_line_summary":"Technician Joe arrived on time, resolved two issues found during a prior maintenance visit, and the customer praises Snyder techs as knowledgeable and professional.","key_phrases":["on time","UV lamp to get rid of fungus","replaced weak capacitor","very knowledgeable and professional"]},"Ci9DQUlRQUNvZENodHljRjlvT25ReVMwdEtjR3RTZUhGbE5scHBabkZ6UTJkZmQwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","cleanliness","professionalism"],"entities":{"technicians":["Noah"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer highly recommends Noah for his thorough, communicative, and tidy AC maintenance service.","key_phrases":["absolutely terrific","thorough and explained everything","cleaned up the outside unit","highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2paM1FuRXRaMGQ1Wm1sdU9GWXRNbE0zVldSeVozYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer praises a courteous and efficient technician who did an amazing job with the repair and highly recommends Snyder.","key_phrases":["curtious, efficient","amazing job repairing the issue","highly recommend Snyder"]},"Ci9DQUlRQUNvZENodHljRjlvT2twVFRrTlFXbkpTVG5ZNVZXZ3dRMjlLZUVveFVHYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Savannah"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Savannah for thorough, knowledgeable service and expresses satisfaction with their Snyder service plan.","key_phrases":["very thorough and excellent service","very knowledgeable tech","Glad I bought the service with Snyder"]},"Ci9DQUlRQUNvZENodHljRjlvT2s0eFkzSkNSVkZ1UjJaeVJUaFVVMEZoT1ZCcU9HYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["electrical-service"],"problems":[]},"one_line_summary":"Customer praises the electrician for being professional, knowledgeable, and even taking time to educate them during the visit.","key_phrases":["very professional and knowledgeable","excellent electrician","actually taught me a few things","five stars"]},"Ci9DQUlRQUNvZENodHljRjlvT21RNGIwWkpla2cwVUhKdVVWUlllbHBSWHpoTWRrRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":["Try"],"services":[],"problems":[]},"one_line_summary":"The technician quickly diagnosed and resolved the issue, leaving the customer satisfied and willing to use the service again.","key_phrases":["knew what the problem was","fixed it quickly","would use your services again"]},"Ci9DQUlRQUNvZENodHljRjlvT21KR1FrWlljRE4zU1RCaFRTMXlWVFZqWm5sc1FWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["busted-outdoor-pipe-during-freeze"]},"one_line_summary":"A seasoned plumber expertly replaced a burst outdoor pipe with a flexible modern pipe during a freeze event, impressing the customer with professionalism and thoroughness.","key_phrases":["seasoned professional","state of the art piece of pipe","very very professional","working long hours because of the freeze"]},"Ci9DQUlRQUNvZENodHljRjlvT205U01qTkpjRnBQVTAxQ2FtSklaemcyYmtWdWVsRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","punctuality","technical_knowledge"],"entities":{"technicians":["Levi"],"services":["ac-installation","ac-repair"],"problems":["ventilation-system-needed-fixing-and-installation"]},"one_line_summary":"Customer praises technician Levi for his professionalism, punctuality, and expertise in fixing and installing their ventilation system.","key_phrases":["such a professional technician","always on time","very knowledgeable about his work","fixing and installing our ventilation system"]},"Ci9DQUlRQUNvZENodHljRjlvT25adlozbDVVMWw2WW14SGJHRnVlbUp5VVZFNFJIYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["scheduling","communication","technical_knowledge","cleanliness","pricing","courtesy"],"entities":{"technicians":["Jamal"],"services":["ac-repair"],"problems":["unit-issues-requiring-diagnosis-and-repair"]},"one_line_summary":"New customer is highly impressed with technician Jamal's thorough communication, cleanliness, and fair pricing during an AC service visit.","key_phrases":["schedule quickly and easily as a new customer","broke it all down for me in plain words","showed me how to properly change the filters","quoted a very fair price"]},"Ci9DQUlRQUNvZENodHljRjlvT21ReE4yUTFOMjlvYm1SSExXRXlNbmN3UVZGT2QyYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["punctuality","technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Billie"],"services":["ac-repair"],"problems":["fire-alarms-not-working-properly","suspected-electrical-issue"]},"one_line_summary":"Technician Billie arrived on time, quickly resolved a fire alarm electrical issue, and went above and beyond with a thoughtful gesture for the customer's child.","key_phrases":["arrived on time","quickly identified the problem, and fixed it","kind and reassuring","coloring book to give to my son"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSWlRrdG5jalZsVVhKWE9WWlFOalZKVVhveU0yYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised the technician as knowledgeable and courteous and would welcome him back anytime.","key_phrases":["very nice individual","Very knowledgeable and courteous","He can come anytime"]},"Ci9DQUlRQUNvZENodHljRjlvT2xjd1lWcHZObHBxVWpSUWRteHFjRGt6Um1OalRYYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","cleanliness","pricing","professionalism"],"entities":{"technicians":["Charlie"],"services":["ac-installation"],"problems":["dryer-vent-ductwork-installation-needed"]},"one_line_summary":"Technician Charlie delivered excellent dryer vent ductwork installation, completing a larger-than-quoted job with no extra charge and a tidy finish.","key_phrases":["phenomenal job installing our dryer vent ductwork","went above and beyond to make sure the end result was tidy","bigger than what was quoted","no extra cost"]},"ChZDSUhNMG9nS0VJQ0FnTUNvNDhuc0RREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution","responsiveness","communication"],"entities":{"technicians":["Bobby","Matt","Daniel"],"services":["ac-installation"],"problems":["new-ac-unit-installation-in-difficult-second-floor-location","thermostat"]},"one_line_summary":"Customer is highly satisfied with the professional AC installation by Bobby and Matt, the responsive electrical team for multi-zone setup, and the no-pressure sales approach from Daniel.","key_phrases":["tough location on the second floor","brought in the electronic guys on short notice","didn't leave until it was doing so","no push salesman"]},"Ci9DQUlRQUNvZENodHljRjlvT2taVmRHVk9PWEJXVDBsb2JGWkxiMUpHV2pkdlIzYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","courtesy","responsiveness"],"entities":{"technicians":["Amy"],"services":["ac-installation"],"problems":["needed-to-replace-2-hvac-systems"]},"one_line_summary":"After being let down by 5 other companies, the customer was highly impressed by Amy Cottrill's thorough communication, respectful treatment, and prompt follow-up regarding replacing two HVAC systems.","key_phrases":["after 5 other companies came out","took the time to explain everything","treated me with the utmost respect","promptly answer them"]},"Ci9DQUlRQUNvZENodHljRjlvT2pFNFprUmpPWFJXWTI1V1ZVTmhUMTlHZERaalVrRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["ac-not-functioning-properly","hot-air-affecting-daughter-s-eczema"]},"one_line_summary":"Customer praises professional AC service that resolved a comfort issue affecting her daughter's eczema, and plans to use them again.","key_phrases":["professional and get the work done","my daughter can avoid with the hot air with her eczema","you are on my speed dial","ac service"]},"Ci9DQUlRQUNvZENodHljRjlvT21SWVlVRnNXVXh3Y2tseFRXNXpWRVJ6VG5wbFFVRRAB":{"sentiment":"negative","sentiment_score":-0.88,"aspects_mentioned":["pricing","problem_resolution","communication","professionalism","technical_knowledge","responsiveness"],"entities":{"technicians":[],"services":["emergency-service","camera-inspection","hydro-jetting","ac-installation"],"problems":["sewage-backup","incomplete-camera-inspection","upsell-pressure-without-diagnostic-confirmation"]},"one_line_summary":"Customer paid $518 for emergency service including a camera inspection that was never performed, then was told the inspection would only be completed after approving a $3,000+ upsell.","key_phrases":["camera inspection I already paid for was being held hostage","never performed","wouldn't do the camera work unless I first approved the $3,000+ jetting service","trying to take advantage of customers"]},"Ci9DQUlRQUNvZENodHljRjlvT21Gc2VIaGxZWEpZZUZOSU0wNUdaRlI0VDJkcE5YYxAB":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["professionalism","problem_resolution","communication","responsiveness","pricing"],"entities":{"technicians":[],"services":["plumbing","ac-installation"],"problems":["water-leak","repeated-failure-to-resolve-refund-request-over-six-months","customer-still-paying-loan-for-removed-product"]},"one_line_summary":"Customer paid over $10,000 for a water softener that was recalled and removed, but has received no refund or resolution after six months of follow-up calls.","key_phrases":["company recall","no refund after six months","giving me the runaround","filing a lawsuit"]},"Ci9DQUlRQUNvZENodHljRjlvT21oNVJtZE5kRUZmZEZod1RWZE9PRmxqVGxKQ2VGRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","punctuality"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer is very happy with the technician's excellent and fast service.","key_phrases":["excellent technician","very fast","happy for his service"]},"Ci9DQUlRQUNvZENodHljRjlvT25CVlRXVkhSMFZGVTJSeVFsaEtSM2h0WVdoemRHYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","communication","courtesy"],"entities":{"technicians":["Charlie","Ryan"],"services":[],"problems":[]},"one_line_summary":"Technicians Charlie and Ryan arrived on time, were highly professional, communicated clearly, and were pleasant and respectful throughout the visit.","key_phrases":["arrived on time","very professional","explained everything to me very well","very pleasant, respectful"]},"Ci9DQUlRQUNvZENodHljRjlvT2xnMldtOTRZMmRMWlZGNlpGaHVOVU5IV2pscU9GRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","courtesy"],"entities":{"technicians":["Chris"],"services":["water-filtration"],"problems":[]},"one_line_summary":"Chris thoroughly and expertly answered the customer's questions about water filtration system options in a friendly manner.","key_phrases":["extremely helpful","explained the water filtration system with expertise","discussed options","very friendly"]},"Ci9DQUlRQUNvZENodHljRjlvT2taellsOXZlVzQ1ZWxwWGNIVk5aVTh3YUhWUlNHYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":["Joe"],"services":[],"problems":[]},"one_line_summary":"Technician Joe was praised for answering questions thoroughly and having a pleasant demeanor.","key_phrases":["Joe was wonderful","answered all our questions","very pleasant manner"]},"Ci9DQUlRQUNvZENodHljRjlvT2xKUGJIbDRXRzlhYUhobFQydFNXVkY1VnpSRVkxRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The technician was courteous, knowledgeable, and completed the agreed-upon task well.","key_phrases":["curteous, knowledgable","did a good job","task I agreed to be done"]},"Ci9DQUlRQUNvZENodHljRjlvT21kME5VUnFjME00WjJaM05HZGllR3h3ZEVGYU5WRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":["David"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"David quickly repaired a broken water bib to the customer's satisfaction.","key_phrases":["quickly repair","broken water bib","Great service"]},"Ci9DQUlRQUNvZENodHljRjlvT21sQlluUnBlVXd6VFhwdGJVOXBkREJYT1dnM2JsRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["responsiveness","technical_knowledge","communication","pricing","professionalism","courtesy"],"entities":{"technicians":["Stephen"],"services":["ac-repair","maintenance","heating"],"problems":["heater-went-out-in-the-middle-of-the-night-during-a-freeze","heat-pump-strips-and-refrigeration-unit-not-working-together","board-required-rewiring"]},"one_line_summary":"Technician Stephen went above and beyond to repair a heat pump the same day it failed during a freeze, impressing the customer enough to purchase a yearly maintenance plan.","key_phrases":["had someone out at 6pm that same day","rewiring the board of our Heat Pump","answered all of my detailed questions effortlessly and enthusiastically","went above and beyond"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5Nk1ISlRjUzFxUjBaRVdsTlljV0U1TW5RMmVVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism","communication"],"entities":{"technicians":["Steve"],"services":["ac-installation"],"problems":["outdated-electrical-panel-needing-replacement"]},"one_line_summary":"Customer had a stress-free and affordable electrical panel replacement thanks to Steve and the Snyder team.","key_phrases":["awesome experience from start to finish","electrical panel was very outdated and needed to be replaced","very easy, affordable, stress free experience","a little skeptical at first"]},"Ci9DQUlRQUNvZENodHljRjlvT25KS1JXczRXWHBHVW1WbE9HbGthbVpLZG1NMVpIYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","technical_knowledge","courtesy","communication"],"entities":{"technicians":["Levi"],"services":["ac-repair"],"problems":["ac-equipment-issues"]},"one_line_summary":"Technician Levi responded within 2 hours, thoroughly assessed the AC equipment, and was praised for being kind, patient, and knowledgeable.","key_phrases":["quick to respond","arrived within 2 hours","assessed the equipment and explained the issues","very kind, patient and knowledgeable"]},"Ci9DQUlRQUNvZENodHljRjlvT2paWkxVcEhWV3RDY1dacmIzaFdRbms1YW14amVFRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer was very happy with knowledgeable and professional female plumbing technicians from Snyder.","key_phrases":["very happy with my plumbing service","two professional women was inspiring","very knowledgeable","Go Snyder's"]},"Ci9DQUlRQUNvZENodHljRjlvT21wUFFVMVZTR3d0Y1ZkZlZtazFhVUpSVlRKeVNWRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Chris"],"services":["ac-installation"],"problems":["old-faucet-fixture-needed-replacement"]},"one_line_summary":"Customer praises plumber Chris for his friendliness, knowledge, and efficient faucet installation work.","key_phrases":["friendly and knowledgeable","quickly and efficiently","pleased with his work","would recommend his services"]},"ChZDSUhNMG9nS0VJQ0FnSUNid2RuSGZBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer was highly satisfied with the plumber's attention to detail and plans to use Snyder Plumbing again after being let down by other local plumbers.","key_phrases":["close attention to detail","job go a lot smoother","will definitely use Snyder plumbing again","very dissatisfied with their performance"]},"Ci9DQUlRQUNvZENodHljRjlvT2xwVVdWOUhWekpZVGpocU5HMWtja2t0U0U5MVVVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Sam"],"services":[],"problems":[]},"one_line_summary":"Customers highly praise technician Sam for being friendly, knowledgeable, and professional, even suggesting he deserves a raise.","key_phrases":["Sam is great","very friendly, knowledgeable and professional","give him a raise"]},"Ci9DQUlRQUNvZENodHljRjlvT25SU01rWk9Za3d6U21wS09WUTVNM016TW1SeWJrRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Shianne"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Shianne for her professionalism and excellent communication skills.","key_phrases":["Shianne was awesome","Very professional","communication was on point","Highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2xJNFZ6TXRMVmhZUTJvNGVrNTJRVXh0UW5Wek1XYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","technical_knowledge","problem_resolution"],"entities":{"technicians":["Jason"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Jason for his professionalism, thorough explanation, and diligent problem-solving, and highly recommends the company.","key_phrases":["very professional","explained the situation in a detailed manner","took his time to find the problem","highly trust this company"]},"Ci9DQUlRQUNvZENodHljRjlvT2xWMk9WSjRTR2hMV0ROU2RGcDZjVWhuU0VZelRsRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","problem_resolution","technical_knowledge","communication","courtesy","pricing"],"entities":{"technicians":["Ricky"],"services":["ac-repair"],"problems":["power-outage","electrical-issue-on-customer-s-end"]},"one_line_summary":"Technician Ricky went above and beyond to restore power on one of the coldest days, earning high praise for his professionalism, urgency, and courtesy including securing a military discount.","key_phrases":["pushed to get everything fixed today","coldest days we've had","explained every step","highly recommend Snyder Electric and especially Ricky N."]},"Ci9DQUlRQUNvZENodHljRjlvT2toYWNVcFJSRWt3Y0RsbWExTjRRM0pFVDBsNkxWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Aaron"],"services":["ac-repair"],"problems":["frozen-outdoor-pipe"]},"one_line_summary":"Technician Aaron promptly repaired a frozen outdoor pipe, insulated and secured it, delivering outstanding service as expected from Snyder.","key_phrases":["called 30 minutes before he arrived","explained his plan for our outdoor frozen pipe repair","quickly made the repair, insulated the new pipe","outstanding service from Snyder"]},"Ci9DQUlRQUNvZENodHljRjlvT25kRVJqRkNUek5oZVVGTk1VSmlVR0pvTVdwNlVrRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":["Ricky"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Ricky delivered excellent, efficient service and shared helpful preventative maintenance insights, prompting the customer to recommend Snyder to others.","key_phrases":["excellent professional service","insight on preventative maintenance","very efficient in handling this matter","definitely refer Snyder to anyone I know"]},"Ci9DQUlRQUNvZENodHljRjlvT2tSRVdrVm1NRzh6U1ZscmFVeDVNWFY1YnkxMk5HYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","communication","courtesy"],"entities":{"technicians":["Kat","Shianne"],"services":["ac-installation"],"problems":["worn-out-hose-bib"]},"one_line_summary":"Kat and Shianne professionally replaced a worn-out hose bib, with Kat ensuring it worked correctly and answering the customer's questions.","key_phrases":["replace a worn out hose bib","made sure it was working properly","very helpful and answered my questions","friendly and professional"]},"Ci9DQUlRQUNvZENodHljRjlvT21weFZHRllNRFIwZUc1dlZVOTJhMmx6VFVvM1oyYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Austin"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Austin for being knowledgeable and efficient.","key_phrases":["Austin was awesome","very knowledgeable and efficient"]},"Ci9DQUlRQUNvZENodHljRjlvT2tOcGIxZDRVRXhIY1d0S05raEljazV4VVRCWFRuYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","punctuality","problem_resolution","professionalism","courtesy"],"entities":{"technicians":["Kyle"],"services":["plumbing","well-pump-service"],"problems":["incorrectly-installed-well-pump"]},"one_line_summary":"Technician Kyle McBride delivered outstanding plumbing service by diagnosing and resolving a misinstalled well pump issue with punctuality, clear communication, and a follow-up call the next day.","key_phrases":["excellent job diagnosing an ongoing well pump issue","showed up exactly when he said he would","didn't leave until everything was fully resolved","followed up the next day to make sure everything was still working properly"]},"Ci9DQUlRQUNvZENodHljRjlvT2xWdWQydFRibWRaZURkVFpYWlpPSE5yZVVOWlpXYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Noah"],"services":["ac-repair","ac-installation"],"problems":[]},"one_line_summary":"Customer praises technician Noah for being knowledgeable, courteous, and diligent during a service call and two HVAC installations.","key_phrases":["super nice and very knowledgeable","completed the two installations with diligence","will definitely request him","service call"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCTVpFNHhUR3M0Tm10V01VSkZkRjlYZWpaMmVrRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","pricing","responsiveness","professionalism"],"entities":{"technicians":["Austin"],"services":["ac-repair"],"problems":["burst-pipe"]},"one_line_summary":"Customer praises Austin Ennis for being friendly, securing a good deal, and quickly repairing a burst pipe the same morning.","key_phrases":["great and very friendly","good deal for my burst pipe repair","needed repair that same morning","Worked quickly"]},"Ci9DQUlRQUNvZENodHljRjlvT2pkNE0waG1ja3hST1d3eFdUaHpiVE5MYzNCVFgzYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","technical_knowledge","problem_resolution"],"entities":{"technicians":["Sam"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Technician Sam arrived early and quickly resolved a leak, leaving the customer very satisfied.","key_phrases":["showed up before the scheduled appointment time","fixed my leak very quickly and efficiently","very satisfied"]},"Ci9DQUlRQUNvZENodHljRjlvT25aeGRXZEdaRVpxTUd4T2RtNUxiM1I0WVd4RFdWRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","problem_resolution","punctuality"],"entities":{"technicians":["Shawn"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Technician Shawn quickly and efficiently resolved an outdoor water pipe break, earning a strong recommendation from the customer.","key_phrases":["Shawn was great","solved the problem quickly and efficiently","would definitely recommend","water pipe break outside"]},"Ci9DQUlRQUNvZENodHljRjlvT2sxcWQwcFdNRFJ3V25sWVNITlZMVVI1WVZGdVNXYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":["Ryan"],"services":["ac-repair"],"problems":["unspecified-system-issue-requiring-repair"]},"one_line_summary":"Technician Ryan was personable and clearly explained the problem along with repair options.","key_phrases":["very personable","explained what the problem was","gave options on what should be done","and why"]},"Ci9DQUlRQUNvZENodHljRjlvT2xsb2VVNUdMVzlNWkRsQmVWUldPSFp6ZVY5UWRsRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":["Dylan"],"services":[],"problems":[]},"one_line_summary":"Customer praised technician Dylan for being friendly, detailed, and providing great customer service.","key_phrases":["Dylan was great","Very friendly and detailed","Great customer service","Great choice"]},"Ci9DQUlRQUNvZENodHljRjlvT210R1ZuWnNPRUprU0hRMWQzVTNVRlZwYVRGNmVuYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer was pleased with the servicing performed and appreciated recommendations for future maintenance.","key_phrases":["great job at the house","servicing and recommendations","future maintenance"]},"Ci9DQUlRQUNvZENodHljRjlvT21kMmNXVnhabTVXT0U5d2FHYzFXRWM0UjFwb2VYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","punctuality","courtesy","professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":["Sam"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Customer praises technician Sam for communicating through traffic delays and professionally repairing a leaking hose bib before cold weather arrived.","key_phrases":["persevering through horrible traffic","kept me posted of traffic delays","super courteous, professional","get right to the bottom of my leaking hose bib"]},"Ci9DQUlRQUNvZENodHljRjlvT2pkcmEyMUlabUZNVURrNGJXODBla0pFZVZGWU0yYxAB":{"sentiment":"positive","sentiment_score":0.3,"aspects_mentioned":["technical_knowledge","professionalism","pricing"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"Customer praised the professional and knowledgeable technician but found the cost of water heater installation exceeding $1,000 too high despite a $200 discount.","key_phrases":["service was excellent","tech was professional and knowledgeable","cost of over $1,000 is too much","if it were not a 911 I would get bids next time"]},"Ci9DQUlRQUNvZENodHljRjlvT2pKaVZuTlhlRGx0WkdWelJYcGlRbk5ZWm1rM1RtYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism"],"entities":{"technicians":["Kyle"],"services":["emergency-service","plumbing"],"problems":["emergency-plumbing-problem"]},"one_line_summary":"Kyle resolved an emergency plumbing issue quickly and professionally, earning high praise from the customer.","key_phrases":["absolute life saver","emergency plumbing problem","responding so promptly and professionally"]},"ChdDSUhNMG9nS0VJQ0FnTURJcFlhaWtRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","cleanliness","pricing","scheduling"],"entities":{"technicians":["Jason","Dominick","Kyle"],"services":["ac-installation","ac-repair"],"problems":["old-rheem-unit-not-under-warranty-and-needing-replacement"]},"one_line_summary":"Jason arranged a next-day AC unit replacement with 5-year no-interest financing, and the install team of Dominick and Kyle completed the job in under 4 hours with a clean finish.","key_phrases":["finance for 5 years with no interest","installed inside and outside units in under 4 hours","include previous work as a credit towards new unit","super happy with all transactions"]},"Ci9DQUlRQUNvZENodHljRjlvT25sU1ZsTjZMWGg2VTJ0U1pYaGFSbkp4Y2tGUVltYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","punctuality"],"entities":{"technicians":["Ryan"],"services":["ac-repair"],"problems":["thermostat"]},"one_line_summary":"Technician Ryan responded quickly and arrived on time to handle an urgent thermostat fire emergency.","key_phrases":["came in clutch","thermostat caught fire","called quick","showed up on time"]},"Ci9DQUlRQUNvZENodHljRjlvT25RMFdqRnBUV05ITlhGSFJtWmpORzFtY0ZWTWNWRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":["Tracy"],"services":["ac-repair"],"problems":["dead-outlet-on-the-back-porch","dead-outlet-in-the-garage"]},"one_line_summary":"Technician Tracy quickly diagnosed and fixed dead outlets on the back porch and in the garage.","key_phrases":["dead outlet on the back porch and in the garage","diagnosed and fixed the issue","very short order"]},"Ci9DQUlRQUNvZENodHljRjlvT21WSFdrUkRVekZwZEVOSFpHeHBiR2hDUnpaQlNYYxAB":{"sentiment":"positive","sentiment_score":0.4,"aspects_mentioned":["punctuality","pricing","professionalism"],"entities":{"technicians":["Steve"],"services":["ac-installation"],"problems":["light-fixture-needed-to-be-mounted-outside-front-door"]},"one_line_summary":"Customer was happy with Steve's punctual and efficient light fixture installation but felt the $230 charge was surprisingly high.","key_phrases":["arrived on time","sticker shock","$230 just to change out a light fixture","the new light looks great"]},"Ci9DQUlRQUNvZENodHljRjlvT2pkdFpqSkJXSFl4Tm5Cc2EzQmZXRkozTVhWWE5XYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Aaron"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer highly praises plumber Aaron Rutherford for quickly resolving the issue with professionalism, knowledge, and excellent people skills.","key_phrases":["Aaron Rutherford was phenomenal","quickly fixed the problem","excellent people skills","highly recommend Aaron for any plumbing needs"]},"Ci9DQUlRQUNvZENodHljRjlvT25aUFdWVkVTVTR4T1U1Zk1WOURiR3RrZFVsbVVWRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["scheduling","punctuality","communication","problem_resolution","courtesy"],"entities":{"technicians":["Carlton"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Carlton arrived early and quickly resolved unexpected drain issues, impressing the customer with his politeness and helpfulness.","key_phrases":["unexpected drain issues","came early which was a god send","fixed our problem easily","polite and informational"]},"Ci9DQUlRQUNvZENodHljRjlvT2xoVGQzQkZVeTExVFhCM1FsRkxRMFZITWtzNE9XYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":["Kat","Lindsey"],"services":["plumbing"],"problems":["plumbing-problem"]},"one_line_summary":"Customer praises Kat Lindsey for outstanding integrity and quality in resolving their plumbing issue.","key_phrases":["amazing job helping us get our plumbing problem resolved","integrity and quality of service","value the integrity","amazing job"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4cllXSTJaa1JtZW10NFF6WjVTbFUxTjAwemNrRRAB":{"sentiment":"neutral","sentiment_score":-0.1,"aspects_mentioned":["pricing","problem_resolution","professionalism","communication"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["unresolved-ac-issue","charged-diagnostic-fee-without-estimate"]},"one_line_summary":"Customer was happy with the technician but unhappy about being charged a diagnostic fee with no repair performed and no estimate provided.","key_phrases":["no fix was performed","charged for a diagnostic fee without any estimates","not happy about the extra diagnostic fee","Another technician diagnosed the problem for no charge"]},"Ci9DQUlRQUNvZENodHljRjlvT2tsTVlYTlBaVTB3UlVabVVuTk9hVU0xVDFaRk9YYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Cody"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Cody for being polite and pleasant, giving him a 10-star rating.","key_phrases":["Cody was the best","polite and pleasant","I give him 10 stars"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWeVVVbDRSRk4xVFVrMVV6Uk9hRzVhTmxKQ05HYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism","responsiveness"],"entities":{"technicians":["Billie"],"services":["ac-installation","floodlights","home-surge-protector"],"problems":[]},"one_line_summary":"Technician Billie impressed the customer with expert knowledge, thorough communication about plans, and outstanding professionalism, leading to an additional surge protector purchase.","key_phrases":["knowledge and subject matter expertise top notch","informed us of all the plans offered","came back the very next day","level of professionalism and work ethic any company would be proud of"]},"Ci9DQUlRQUNvZENodHljRjlvT205bmJIZFFiMFJ4WjFOVlVUbExXblYwU2pOUFRIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":["Jason"],"services":["heating"],"problems":["fan-relay-replacement","heating-unit-malfunction"]},"one_line_summary":"Technician Jason was praised for his professionalism and thoroughness in diagnosing and repairing a heating unit fan relay.","key_phrases":["very professional and transparent","fan relay was replaced","took the time to test everything else","overall great technician"]},"Ci9DQUlRQUNvZENodHljRjlvT2toUGFISlhObGR4WlVSNVVISnBPRWRSTlhSTVZGRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Technician professionally diagnosed a refrigerant leak in the copper line set and was praised for being knowledgeable and friendly.","key_phrases":["performed troubleshooting on the system","refrigerant leak in copper line set","Very professional, knowledgeable and friendly"]},"Ci9DQUlRQUNvZENodHljRjlvT25GaFZITjNhRE15ZDNBMFdFbDZMV05TUm1OcFkwRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","punctuality","problem_resolution"],"entities":{"technicians":["Phillip"],"services":["ac-repair","heating"],"problems":["unspecified-ac-heating-issue"]},"one_line_summary":"Technician Phillip quickly diagnosed and repaired the customer's AC/heating issue within an hour of arriving the next day with parts ready.","key_phrases":["Diagnosed my problem quickly","arrived next day with parts in hand","repaired issue in less than 1 hour","Snyder and Phillip are my new AC/Heating team"]},"Ci9DQUlRQUNvZENodHljRjlvT2t0aGIyY3pPRXhYVUhGNWJ6VTFjak56TjJwSE9HYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":["Stephen"],"services":["leak-detection","ac-repair"],"problems":["water-leak"]},"one_line_summary":"Stephen provided professional and efficient leak detection and repair service, keeping the customer informed throughout the process on a cold morning.","key_phrases":["very professional, efficient","kept us updated throughout the stages","system leak detection and repair","Great service on a freezing morning"]},"Ci9DQUlRQUNvZENodHljRjlvT21FNE5uaDFVMnhmUkRkbmRtOVZjMUV6VkRSUFZsRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","pricing","problem_resolution"],"entities":{"technicians":["Trey"],"services":["plumbing"],"problems":["water-leak"]},"one_line_summary":"Technician Trey went above and beyond, working on his day off and following up to restore the customer's water supply.","key_phrases":["worked so hard to get us water","worked on his day off","giving a follow up visit","well worth the money"]},"Ci9DQUlRQUNvZENodHljRjlvT2pBM1drTmxjM1pKVmsxdlFsRnFiMjlHU21Sa1YwRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["punctuality","courtesy","communication","technical_knowledge"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician arrived on time, was respectful of the home, clearly explained the work, and offered preventive maintenance tips.","key_phrases":["On time","courteous of home and property","Explained what is was doing and expected outcome","Recommended PM that i could do to prevent problems"]},"Ci9DQUlRQUNvZENodHljRjlvT205V1JFeFJXWFJVVW10TVlrMU1PVGQ1VFZWS1gzYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","pricing","punctuality"],"entities":{"technicians":["Austin"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Austin for being professional, efficient, and offering a great price.","key_phrases":["Great Job by Austin","Very professional","completed job quickly","great price"]},"Ci9DQUlRQUNvZENodHljRjlvT2xoQldVUTFSRFpzYkVFM1dsSTNlbEZtZDBaRlVXYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Josh"],"services":[],"problems":[]},"one_line_summary":"Customer praises Josh for his excellent communication, quality work, and professionalism.","key_phrases":["great job with his communication","quality work and professionalism","did a great job"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCb2EwdG1jVkZNT0RCR2VscFhZamR0TWpsdloyYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","responsiveness","punctuality"],"entities":{"technicians":["Anthony"],"services":["emergency-service"],"problems":["emergency-hvac-issue-on-a-sunday"]},"one_line_summary":"Anthony responded promptly to a Sunday emergency call and delivered professional, knowledgeable, and efficient service.","key_phrases":["responded to our emergency call on a Sunday","outstanding job","quick response and quality work","professional, knowledgeable, and efficient"]},"Ci9DQUlRQUNvZENodHljRjlvT2pWQmNEVkljVTU0YjJ4MGFWSXlOM1JHZFRadGEzYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Aidan"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Technician Aidan did a great job installing two soft-starts and thoroughly explained the work to the customer.","key_phrases":["install 2 soft-starts","did a great job","explaining and showing me everything","Thanks Aidan"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOa1NFeFZZV05GZUhCSWFqVk5Vak5RVTJGTVRXYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["William"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician William for being professional, informative, and doing an excellent job.","key_phrases":["William was great","professional and informative","Excellent job"]},"ChdDSUhNMG9nS0VJQ0FnSUR6X19USXhRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":["Omar"],"services":["maintenance"],"problems":["worn-out-part"]},"one_line_summary":"Omar provided exceptional A/C maintenance, detecting and replacing a worn-out part with skill and great people skills.","key_phrases":["exceptional job with our A/C maintenance","detected a worn out part and replaced it efficiently","very knowledgeable","excellent people skills"]},"Ci9DQUlRQUNvZENodHljRjlvT25WWVdtWlFUVmMxVm1wTmJrSnVRMFV5V2sxTGVYYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","communication","courtesy"],"entities":{"technicians":["Petey"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Petey for his punctuality, professionalism, clear communication, and helpfulness, calling him an asset to Snyder.","key_phrases":["on time and Professional","took the time to explain everything","gave me options","he is an asset to Snyder"]},"Ci9DQUlRQUNvZENodHljRjlvT25saVRWWlZSVVk1U3pGMlgySkNkSE5vT0ZWTFVWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","technical_knowledge","courtesy"],"entities":{"technicians":["Bryce"],"services":["ac-repair"],"problems":["home-a-c-repairs"]},"one_line_summary":"Customer praises technician Bryce for his professionalism, great attitude, and efficient handling of home AC repairs.","key_phrases":["great person with a great attitudes","explained what repairs were needed","professional demeanor","picked the right company"]},"Ci9DQUlRQUNvZENodHljRjlvT2tsVlNtRTBaamx5VmpCQ1drNVdWMlo1UzNFd04yYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Jennifer"],"services":["maintenance"],"problems":["dryer-vent-cleaning-needed"]},"one_line_summary":"Customer praises Jennifer and her partner for their thorough dryer vent cleaning and willingness to answer all questions.","key_phrases":["amazing job","answered all questions","very thorough on cleaning the dryer vent","Snyder does not disappoint"]},"Ci9DQUlRQUNvZENodHljRjlvT25sU1FXSjJNVFpPV0UxR1dEUmZWV2RQUVd3NU5GRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Ishmael"],"services":[],"problems":[]},"one_line_summary":"Customer is very satisfied with Ishmael's kind, friendly demeanor and great service.","key_phrases":["so kind and friendly","service done great","so satisfied","Thank you Ishmael"]},"Ci9DQUlRQUNvZENodHljRjlvT2xwTE16bENTRzlFVTNOeFpIRnRjV0UwWmtwdVNXYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Marcus","Jen"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technicians Marcus and Jen for their professionalism and excellent communication during an HVAC service visit at their new home.","key_phrases":["extremely helpful and professional","communicated very well and provided insight","taking care of our new house","10/10 would recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT25GclRGSjFhRzFTU0haWVgyaFpVREZsWVhFeFJsRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","cleanliness","professionalism"],"entities":{"technicians":["William"],"services":[],"problems":[]},"one_line_summary":"Customer praised technician William for being friendly and respectful of her home by wearing shoe covers.","key_phrases":["did a great job","very friendly","wearing booties over his shoes"]},"Ci9DQUlRQUNvZENodHljRjlvT2xSM1p6bFJUVWRQZW14b2RqaDNibDlJZVUxbmNuYxAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["communication","professionalism","responsiveness","scheduling","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["hvac-parts-needed-to-be-ordered","repeated-no-shows-at-appointments","unresolved-repair-with-no-follow-through"]},"one_line_summary":"Customer experienced weeks of poor follow-up, no-shows, and unresolved HVAC repair after parts were ordered, leading them to take their business elsewhere.","key_phrases":["abysmal customer service","weeks of us following up for status","no shows at appointments","lack of professionalism, follow through"]},"ChRDSUhNMG9nS0VJQ0FnSUNuZ2ZkRBAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Trey"],"services":["plumbing"],"problems":["water-leak","faulty-repiping-job"]},"one_line_summary":"Technician Trey quickly diagnosed and fixed a hot water issue while also identifying and correcting problems from a recent repiping job.","key_phrases":["went above and beyond","identified quickly the main hot water issue","pointed out many issues with a repiping job","takes pride in his work"]},"Ci9DQUlRQUNvZENodHljRjlvT2xCdFEwaFVUalJ1UWt4SVZrTnBNa1EzWWxocE1YYxAB":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["punctuality","communication","responsiveness","courtesy","technical_knowledge","problem_resolution"],"entities":{"technicians":["Charles"],"services":["ac-repair"],"problems":["late-technician-arrival","secondary-concern-from-previous-visit"]},"one_line_summary":"Despite a severely delayed appointment and poor dispatch communication, technician Charles arrived late but impressed the customer with his apology, quick diagnosis, and thorough problem resolution.","key_phrases":["appointment window was 1-5pm","still no word","profusely apologetic","left me feeling positive about the visit despite everything"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOVFVtZHZPWEJpUjBwR1VFMXlaMHBFTmw5VFRuYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","problem_resolution","courtesy","professionalism"],"entities":{"technicians":["Jason"],"services":["ac-repair","maintenance"],"problems":["heating-ac-unit-issue"]},"one_line_summary":"Technician Jason was knowledgeable, quickly diagnosed and fixed the HVAC issue, and conducted a thorough system inspection while being friendly throughout the visit.","key_phrases":["very knowledgeable about the heating AC unit","fixed it with little problem","inspection of the whole system","Highly recommend both Jason and Snyder"]},"Ci9DQUlRQUNvZENodHljRjlvT21Ka2JqRnJhSG93TFdwQmNuaHJlVGROV1hWVVJWRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","problem_resolution","punctuality","professionalism"],"entities":{"technicians":["Cisco"],"services":["ac-repair","heating"],"problems":["ac-heat-issue"]},"one_line_summary":"Technician Cisco stayed late into the night in cold weather to diagnose and fix an AC/heat issue, leaving the customer very satisfied.","key_phrases":["stayed until 10:30 pm figuring out the problem","respectful of our home","did an amazing job accessing and fixing the problem","will absolutely be using the company and him/Cisco in the future"]},"Ci9DQUlRQUNvZENodHljRjlvT21WMk4zTjVOa2RaUVZkcFIxcFVOa2xMU0hWNE0wRRAB":{"sentiment":"neutral","sentiment_score":-0.1,"aspects_mentioned":["pricing","technical_knowledge","communication","responsiveness"],"entities":{"technicians":["Jammes"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Technician did good work on a leak repair but the $417 cost was considered high and the customer has been unable to get an explanation after three calls to the office.","key_phrases":["the $ price was high","One leak repair $417.00","called the office 3 times","no explanation as of yet"]},"Ci9DQUlRQUNvZENodHljRjlvT21WcGNHSlhkRFZ1TUU4d00yOTJNbDkxUVZNelUzYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","technical_knowledge","courtesy","professionalism","responsiveness","problem_resolution","communication"],"entities":{"technicians":["William","Cason","Bryson"],"services":["ac-installation","heating"],"problems":["fire-scare-with-old-ac-heating-unit","20-year-old-unit-replacement-needed"]},"one_line_summary":"After a fire scare with their 20-year-old unit, the Robinsons received same-day consultation and next-day installation of a new air handler and outside unit by the Snyder team.","key_phrases":["fantastic job","finally feel safe after a fire scare","new system coming today","a job well done"]},"Ci9DQUlRQUNvZENodHljRjlvT21OTFZrVlZjR3RsU1c5S1RXUXlhWGg0VFhGclduYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Bryan"],"services":["heating","ac-repair"],"problems":["heat-not-working"]},"one_line_summary":"Technician Bryan Burr arrived on time, fixed the heat, and educated the customer on maintenance tips, earning a strong recommendation.","key_phrases":["arrived on time","fix our heat","educated us on some maintenance items","Highly recommend him"]},"Ci9DQUlRQUNvZENodHljRjlvT2poblltSXROREo2YTBaeVJWbzVTbWw2YVVGdFRYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution","technical_knowledge","courtesy"],"entities":{"technicians":["Billy"],"services":[],"problems":[]},"one_line_summary":"Technician Billy was praised for his professionalism, patience, and thoroughness in resolving the customer's issue.","key_phrases":["solved the problem we had","did not leave until double checking everything","patient, professional","plan to have him back again"]},"Ci9DQUlRQUNvZENodHljRjlvT21WS05rTmhiekJrUTNkRVgzWXhRMjlHWVZOWk9HYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism","cleanliness"],"entities":{"technicians":["Aaron"],"services":[],"problems":[]},"one_line_summary":"Technician Aaron was praised for being personable, working efficiently, and cleaning up after completing the job.","key_phrases":["very personable","worked efficiently","cleaned up after he finished the job"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKdFNITlhZazVmWW01emQxTlRhMWRyVGpSTE9YYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","communication"],"entities":{"technicians":["Kay"],"services":["plumbing-inspection","ac-repair"],"problems":["shower-issue-requiring-service"]},"one_line_summary":"Technician Kay Linsey impressed the customer with her knowledge, professionalism, and thorough communication during a shower service and free plumbing inspection.","key_phrases":["very knowledgeable and professional","explained the project and went over the parts warranty","Represents the best of Snyder","free plumbing inspection"]},"Ci9DQUlRQUNvZENodHljRjlvT21kcVFrdEZPR2xKTTJwWWFtZzBNbVJmZFhoc1kyYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Levi"],"services":[],"problems":[]},"one_line_summary":"Technician Levi impressed the customer with his professionalism and willingness to answer questions, earning their future loyalty.","key_phrases":["very professional understanding","willing to answer any questions","experience that will definitely bring us back"]},"Ci9DQUlRQUNvZENodHljRjlvT2xab1NYRm1SMXBFVFVselUzbzBOalozVWtZM1FVRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["courtesy","technical_knowledge","problem_resolution"],"entities":{"technicians":["Noah"],"services":["maintenance","ac-repair"],"problems":["electrical-problem"]},"one_line_summary":"Technician Noah was friendly and knowledgeable, completing routine HVAC maintenance and resolving an unexpected electrical issue.","key_phrases":["friendly and knowledgeable","routine HVAC maintenance","electrical problem which we didn't know about"]},"Ci9DQUlRQUNvZENodHljRjlvT25kRGRHbFRTMlJCYkhWS0xTMUNReTB5WkRCNmVtYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer had a new AC system installed on the coldest day of the year and praised the quick, friendly staff and easy sales process.","key_phrases":["AC system installed on the coldest day of year","quick friendly staff","sales department made things easy"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5aU1VRm5hME54V0VwVE5HTjBXSGxDVkU5R2FuYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The technician was professional, courteous, and thoroughly explained everything the customer needed to know.","key_phrases":["very professional and cordial","explained every thing to me","needed to know"]},"Ci9DQUlRQUNvZENodHljRjlvT2xwSlVVWm5UR3RCYVVKWlFUZHVabnBqVVY5aGRYYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","communication","pricing","problem_resolution"],"entities":{"technicians":["Eric"],"services":["ac-repair"],"problems":["hvac-breakdown"]},"one_line_summary":"Technician Eric Pierce delivered a professional, communicative, and reasonably priced HVAC repair that turned a stressful situation into a positive experience.","key_phrases":["Eric Pierce was great","kept me informed about what he was doing","didn't have to sell a kidney to pay for it","Eric made it a good experience overall"]},"Ci9DQUlRQUNvZENodHljRjlvT21sRlRISjVRWGsxVm01elZsVjNNMWRGWmtSM1JuYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","punctuality"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the technician's professionalism and ability to explain technical details in an understandable way.","key_phrases":["very professional","took his time to explain","better understand the services and repairs","selected the right company to call"]},"Ci9DQUlRQUNvZENodHljRjlvT204NU5uVnljemxwWkhvdFYyZE1kVUZRYjNKcFJHYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Ishmael"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Ishmael for going above and beyond during the service visit.","key_phrases":["Ishmael was great","went above and beyond the normal service","would recommend him"]},"Ci9DQUlRQUNvZENodHljRjlvT2xwRlNXRnBjelpRYzBKS05YWmtjV1ZuWVZCQ2FtYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","communication","technical_knowledge","professionalism","pricing"],"entities":{"technicians":["Josh"],"services":["maintenance"],"problems":["buildup-of-mold-and-mildew"]},"one_line_summary":"Technician Josh delivered a thorough, knowledgeable HVAC maintenance visit, earning high praise for communication, expertise, and professionalism.","key_phrases":["extremely knowledgeable about every aspect of the hvac","He could be teaching trainees","gave the customer confidence in his workmanship","plan on requesting him for all of my maintenance work"]},"Ci9DQUlRQUNvZENodHljRjlvT21SMFpWQjJTbkZOTkZacmQwaHpTR0UyYldWVk5GRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["scheduling","communication","responsiveness","pricing","technical_knowledge","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Marty","Kat","Cheyanne"],"services":["ac-repair","plumbing","electrical"],"problems":["water-leak"]},"one_line_summary":"Customer praises Snyder's plumbing and electrical teams for same-day diagnosis and repair of an inoperable tankless water heater, highlighting exceptional responsiveness, fair pricing, and outstanding staff.","key_phrases":["blew us away as far as expectations","same day vs. I can get there tomorrow","pricing was very reasonable and fair","already planning on calling you guys back out"]},"Ci9DQUlRQUNvZENodHljRjlvT2tReVNWVnpkR2xCTjNoaGFqZEtTemhRYkhRMk0zYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","pricing"],"entities":{"technicians":["Jason"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer feels the service plan has already paid for itself and praises technician Jason Dailey for exceptional courtesy and professionalism.","key_phrases":["service plan already paid for itself","epitome of courtesy and professionalism","Jason Dailey"]},"Ci9DQUlRQUNvZENodHljRjlvT201dGVERmxZbEZJYnpWbGIzQnVXVUppU0dzMmFtYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","problem_resolution"],"entities":{"technicians":["Ryan"],"services":["ac-repair"],"problems":["system-issue-requiring-repair"]},"one_line_summary":"Customer praises technician Ryan for his professionalism, courtesy, and knowledge in getting their system working correctly.","key_phrases":["Ryan was awesome","He is a professional","Very courteous and knowledgeable","got our system right"]},"Ci9DQUlRQUNvZENodHljRjlvT2tSMVYxcDBhVUp1Uldzd1EwWndkbEptYzNwamJIYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","problem_resolution","communication"],"entities":{"technicians":["Carlton"],"services":["ac-repair"],"problems":["unspecified-ac-problem-requiring-parts-replacement"]},"one_line_summary":"Technician Carlton quickly diagnosed and resolved the customer's AC problem in a professional and courteous manner.","key_phrases":["professional and courteous","diagnosed our problem quickly","explained it to us","had the parts to fix it"]},"Ci9DQUlRQUNvZENodHljRjlvT2taWU5XcFFiMDFYV2pCSWRYUnRTbnBqWVVaS09FRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Ishmael"],"services":[],"problems":[]},"one_line_summary":"Customer was impressed by technician Ishmael Craine's thoroughness and clear explanation of the work performed.","key_phrases":["very conscious and through","explained the whole process","what was done","impressed by the work"]},"Ci9DQUlRQUNvZENodHljRjlvT25wQk5uSnljR3hOT0d4b1JrNTFUR2d6ZDNOUWNGRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","technical_knowledge","communication"],"entities":{"technicians":["Austin"],"services":[],"problems":[]},"one_line_summary":"Customer is happy with service, praising technician Austin for being friendly, knowledgeable, and communicative.","key_phrases":["Happy with my service","Austin was friendly","knowledgeable","consistent with communication"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSbVFWVkhiMTlrV2kxclIwRlpjMEpQUlV4WWVIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":["Raymond"],"services":["plumbing"],"problems":["water-leak","root-intrusion"]},"one_line_summary":"Technician Raymond successfully cleared a drain backup and accurately diagnosed root intrusion, earning high praise from the customer.","key_phrases":["outstanding job clearing our backup","accurately diagnosing our root intrusion","service technician Raymond"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGNFZXaDROVFIyTFZCR1kzTktNbWwzVXpoRFNrRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Anthony"],"services":[],"problems":[]},"one_line_summary":"Customer is highly satisfied with Anthony and the Snyder team, praising them enthusiastically.","key_phrases":["Anthony and the Snyder team was awesome","Would give more stars if I could"]},"Ci9DQUlRQUNvZENodHljRjlvT21wUGFVSTJURmczZDB4M2NXTkVUbFkyTTBNelVGRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Jason"],"services":[],"problems":[]},"one_line_summary":"Technician Jason impressed the customer with his knowledge and warm, family-like service approach.","key_phrases":["Jason was great","very knowledgeable","feel secure and safe","made us feel like family"]},"Ci9DQUlRQUNvZENodHljRjlvT201RVIwb3dUalpYTjFkSVdHVmZiVzFYU0dnMGQwRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism","courtesy"],"entities":{"technicians":["Dillon"],"services":["ac-repair"],"problems":["ac-system-issue-requiring-diagnosis-and-repair"]},"one_line_summary":"Technician Dillon exceeded expectations by quickly diagnosing the AC problem and thoroughly inspecting the entire system.","key_phrases":["went above and beyond","identified the problem quickly","extremely knowledgeable information","Exceptional service is rare this day and age"]},"Ci9DQUlRQUNvZENodHljRjlvT2xSb1Z6QjVUMWxzT0dOTE5uWk9TVEJhUzFOV1FWRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["responsiveness","professionalism","technical_knowledge","pricing","courtesy","problem_resolution"],"entities":{"technicians":["Savannah"],"services":["emergency-service","heating"],"problems":["not-heating"]},"one_line_summary":"Technician Savannah responded almost instantly to an emergency no-heat call and resolved it in under an hour at a reasonable cost.","key_phrases":["in a blink of an eye","epitomy of professionalism and empathy","diagnosed the issue with speed and precision","cost was absolutely reasonable"]},"Ci9DQUlRQUNvZENodHljRjlvT20xd2FYZFpNV2xXZERsd2FpMVFjRWx6YUhwTE1FRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","punctuality","pricing","cleanliness","communication","courtesy"],"entities":{"technicians":["Steve"],"services":["ac-installation","maintenance"],"problems":["garage-light-installation-needed"]},"one_line_summary":"Technician Steve delivered professional, timely, and clean garage light installation at a fair price, earning a loyal new customer.","key_phrases":["very fair price","no mess left afterward","explained everything before installing","will do all of our business with Snyder now"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKbWVsOU9ZMkpIYWxRM1JXMVZia1ZxVjNCMU9XYxAB":{"sentiment":"positive","sentiment_score":0.65,"aspects_mentioned":["technical_knowledge","punctuality","pricing","responsiveness"],"entities":{"technicians":["David"],"services":["emergency-service"],"problems":["unspecified-service-need-on-a-saturday"]},"one_line_summary":"Customer was pleased with technician David's speed and knowledge on a Saturday call but suggested discounts for first-timers and seniors.","key_phrases":["fast and efficient","seemed knowledgeable","so glad he was available","discount for 1st timers and seniors"]},"Ci9DQUlRQUNvZENodHljRjlvT2xoeVpHMVBTV3RUTFVKU1F6aEhWR28wVnkwNVNIYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["punctuality","communication","technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Carlton"],"services":["ac-repair"],"problems":["unspecified-ac-problem-requiring-diagnosis-and-repair"]},"one_line_summary":"Technician Carlton arrived on time, communicated proactively, and efficiently diagnosed and resolved the AC issue.","key_phrases":["arrived at the appointed time","send notification that he was on his way","efficient, effective, informative","Everything worked out well without difficulty"]},"Ci9DQUlRQUNvZENodHljRjlvT2xKWlZYbFhZa2ROUmxKbFJtdEdkMlZFU0hSQmRVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","problem_resolution","communication"],"entities":{"technicians":["Ishmael"],"services":["ac-repair","maintenance"],"problems":["corroded-pipes-in-a-c-unit","bacteria-near-the-vent"]},"one_line_summary":"Technician Ishmael identified and resolved corroded pipes and bacteria near the vent in a relatively new home, leaving the customer fully satisfied.","key_phrases":["corroded pipes in the A/C unit","bacteria (looked like mold) near the vent","before and after photos","100% SATISFIED"]},"Ci9DQUlRQUNvZENodHljRjlvT25oeU5rUTFXa2xxVVhKSVVuQTFTRVJvYWpSa1IyYxAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["communication","technical_knowledge"],"entities":{"technicians":["Shawn"],"services":["plumbing"],"problems":["well-head-location-unknown"]},"one_line_summary":"Technician Shawn impressed the customer by explaining his work and locating a well head the homeowners were unaware of.","key_phrases":["walked us through what he needed to do","found where our well head was located","didn't recognize","Shawn was great"]},"Ci9DQUlRQUNvZENodHljRjlvT2xseVFXeGZjV2R6TVVGTVpEaHRWR05MVkhGUWJFRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer was impressed by the technician's promptness and clear explanations.","key_phrases":["very prompt","explained things very clearly","was impressed"]},"Ci9DQUlRQUNvZENodHljRjlvT21veWVraEpWVzkxVWtodWRYUmxZamt3YURST1RuYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","technical_knowledge","courtesy","problem_resolution"],"entities":{"technicians":["Marty","Carlton"],"services":["ac-installation","plumbing"],"problems":["chandelier-installation-replacing-flush-mount-light","remediation-of-diy-plumbing-projects-around-the-house"]},"one_line_summary":"Customer praises both technician Marty for exceptional electrical work installing a chandelier and technician Carlton for expertly resolving multiple DIY plumbing issues, calling Snyder the best AC and plumbing company at the beach.","key_phrases":["Marty was exceptional","Carlton needs a raise","best AC plumbing company at the beach","made me feel very confident in making the right choice with Snyder"]},"Ci9DQUlRQUNvZENodHljRjlvT205a1pucFRRWFJrU1cxR1ZGVjJhWFp2WTFveFkzYxAB":{"sentiment":"positive","sentiment_score":0.93,"aspects_mentioned":["technical_knowledge","communication","problem_resolution","responsiveness","pricing"],"entities":{"technicians":["Rashad"],"services":["electrical-inspection"],"problems":["burned-rubber-smell","unable-to-locate-source-of-smell"]},"one_line_summary":"A technician named Rashad responded within an hour to investigate a burned rubber smell, quickly found the source, and provided fair pricing.","key_phrases":["came out within an hour","determined to find the problem & found solutions fast","very easy to understand","pricing was not outrageous"]},"Ci9DQUlRQUNvZENodHljRjlvT25SSE1uSXRZVVpDU0dSdlpUbDNWbDlyYlRoZk1rRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","courtesy","professionalism","problem_resolution"],"entities":{"technicians":["Ian"],"services":["ac-repair"],"problems":["unspecified-repairs-needed"]},"one_line_summary":"Technician Ian arrived on time and efficiently completed repairs in a polite and professional manner.","key_phrases":["arrived when he said he would","polite, professional","completed needed repairs efficiently"]},"Ci9DQUlRQUNvZENodHljRjlvT2t0b2FUbHRVbkpDUzNWR1RXSm1PSEZsWWtKQ2JIYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","communication","problem_resolution"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised the prompt dispatch and on-site technician for clear guidance and quick issue identification.","key_phrases":["Prompt service and dispatch","clear guidance and identified the issue","Great service"]},"Ci9DQUlRQUNvZENodHljRjlvT2xoQ01FbHFObUpaY1ZjMllsWmlWelZuWWt4SFFVRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","pricing","problem_resolution","communication"],"entities":{"technicians":["Eric","Anna"],"services":["ac-repair"],"problems":["ac-hassle"]},"one_line_summary":"Customer praises prompt, efficient, and affordable AC repair service from Eric, with additional thanks to Anna and the dispatch office.","key_phrases":["prompt, professional, efficient service","less costly than expected","done quicker than expected","pleasure to deal with"]},"Ci9DQUlRQUNvZENodHljRjlvT2s4MWVFWTBWMGh6TjNWaFRIQXpSVEJQTkRselJHYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","technical_knowledge"],"entities":{"technicians":["Dylan"],"services":["ac-repair"],"problems":["hvac-issue"]},"one_line_summary":"Technician Dylan impressed the customer with his professionalism, experience, and clear communication while diagnosing an HVAC issue.","key_phrases":["amazing job diagnosing our HVAC issue","very professional, experienced","kept me updated with the progress","definitely recommend this business"]},"ChdDSUhNMG9nS0VQdjZzT3FVOUtMZ3dnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","communication","problem_resolution"],"entities":{"technicians":["David"],"services":["ac-repair"],"problems":["system-corrections-needed","missing-screw-on-ac-unit"]},"one_line_summary":"Technician David Popp demonstrated strong knowledge, made system corrections, and went above and beyond by calling back and returning to fix a missed screw.","key_phrases":["very knowledgeable of his job","honest enough to call me and let me know","came back and put it back on","that's what you call customer service"]},"Ci9DQUlRQUNvZENodHljRjlvT21JeWJrTjRTM1JsY0c5SmMxOTRhMVJrYkV4bVZsRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","punctuality","courtesy","communication"],"entities":{"technicians":["Redi"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Redi Zisi for outstanding professionalism, punctuality, knowledge, and thorough communication during the service visit.","key_phrases":["best customer service I've had in a long time","takes time to do his work correctly","explains the problem and recommendation","thanks for caring so much"]},"Ci9DQUlRQUNvZENodHljRjlvT21WaldrNVlVRmRoYWxCcmRWbHJlV1J3ZUhkdk1sRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Stephen"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Stephen for his great personality, work ethic, and communication skills, expressing a desire to have him return.","key_phrases":["great asset to your company","Great personality","very easy to communicate with","Would love to have him back again"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkeVMzcDFNMDFNYVZweGNEYzFYMko2U1c5S1dWRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Moses"],"services":["maintenance"],"problems":[]},"one_line_summary":"Moses performed a professional HVAC maintenance check and provided helpful filter guidance, leaving the customer satisfied.","key_phrases":["Moses was great and very respectful","maintenance check on my HVAC unit","explained the type of filters I should be using"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWSVEwOUllRVpLTTFNeFJVRm5VVkpaVlRSSlowRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism","courtesy"],"entities":{"technicians":["Dan"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Dan for his thorough explanations, professionalism, and attentive care during a service visit.","key_phrases":["exceptional service","seasoned professional","explained everything thoroughly","calm and composed demeanor"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCdlgzWjZjMk5vWjBsck4wcHpPRGQxT1ZwWFkwRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","technical_knowledge","professionalism","communication"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["system-replacement-needed"]},"one_line_summary":"Customer had their AC system replaced in one day and was satisfied with the friendly, thorough install team and the 10-year parts and labor warranty option.","key_phrases":["Replaced system one day","3 different levels of equipment","10 year parts and labor","Install group friendly and thorough"]},"Ci9DQUlRQUNvZENodHljRjlvT21GdldXZGlUbXR0UWtaYVNHNWhjVVJ6TkdwUWIyYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Dylan"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer praises HVAC technician Dylan as the best they've ever met, highlighting his professionalism, knowledge, and clear communication.","key_phrases":["best HVAC technician I've ever met","extremely professional and knowledgeable","took the time to do the job right","explained things clearly"]},"ChdDSUhNMG9nS0VJQ0FnSUNwOVBDWXd3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["David"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer praises technician David Popp for his professionalism, clear communication, and respectful manner during a system service visit.","key_phrases":["respectful and understanding gentleman","explained everything he was doing","showed me photos","worked Very professionally"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkUk16bERjR3BEUWxsSmFHVnFVRGhtTFZKaE1XYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness","problem_resolution"],"entities":{"technicians":["Rain"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer purchased two complete AC heat pump systems and praises the on-site team's professionalism and cleanliness, with special recognition for Rain's exceptional handling of the financial process.","key_phrases":["bought two complete systems AC heat pump","pleasure to watch they do their jobs","make sure it's right and they clean up after themselves","he's one of a kind"]},"Ci9DQUlRQUNvZENodHljRjlvT25OcGJtTkRXak5rWXpob1EwaGlRWGh4ZGpkRlRXYxAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["pricing","responsiveness","technical_knowledge","communication","problem_resolution","professionalism"],"entities":{"technicians":["Jonathon"],"services":["ac-repair"],"problems":["ac-stopped-working","unexpected-pricing-discrepancy"]},"one_line_summary":"Jonathon responded same day and fixed the AC, but the final cost was higher than what was quoted over the phone.","key_phrases":["came out same day","detailed report as to the issues","pricey compared to what the representative on the phone told me","takes photos of the work to document the system over time"]},"Ci9DQUlRQUNvZENodHljRjlvT21oUlEzcDFlV2c1Y2tOUFJWZFlYMnhZZUVaRE1sRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["scheduling","punctuality","technical_knowledge","courtesy","problem_resolution","professionalism"],"entities":{"technicians":["Kat"],"services":["plumbing","ac-installation"],"problems":["new-kitchen-sink-faucet-not-operating-properly","needed-faucet-installation"]},"one_line_summary":"Technician Kat arrived on schedule, skillfully installed a replacement kitchen faucet after the original fixture failed, and impressed the customer with her professionalism and friendliness.","key_phrases":["pleasantly surprised to have someone available","arrived as scheduled","obviously skilled at her profession","we would definitely have her back"]},"Ci9DQUlRQUNvZENodHljRjlvT213NVMxSmxXWGxCZDJ4elpXeDNaamQyV1hKcVUwRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","professionalism","courtesy"],"entities":{"technicians":["Darrell"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Darrell performed a thorough 6-month system check-up and clearly communicated everything he did, leaving the customer very satisfied.","key_phrases":["6 month check up","very thorough","explained everything he had done","very pleasant and seems very happy in his job"]},"Ci9DQUlRQUNvZENodHljRjlvT25SdmExOUlRVUpxWW5reGF6QjRVelppZWs1dlRYYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","communication","professionalism","courtesy"],"entities":{"technicians":["Darrell"],"services":["maintenance"],"problems":[]},"one_line_summary":"A long-term customer praises technician Darrell for his punctuality, communication, professionalism, and friendliness during a routine AC service visit.","key_phrases":["serviced my air units for 3 years","communicated before arriving","arrived on time","mirrored the professional"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkV00xazVVSFJYUlRKR1pGbElPRmhTVlRWNmRFRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","courtesy","pricing","problem_resolution"],"entities":{"technicians":["Brandon"],"services":["plumbing","emergency-service"],"problems":["emergency-toilet-backup"]},"one_line_summary":"Brandon responded quickly to an emergency toilet backup, was respectful, secured a good deal, and recommended a restoration company.","key_phrases":["emergency toilet back up so quickly","he was respectful","got us a good deal","recommended a restoration company"]},"ChdDSUhNMG9nS0VJQ0FnSUNDMW83SHRnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Josh"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Josh as the best they've ever had, highlighting his informative nature and love for his work.","key_phrases":["outstanding","best I have ever had","Very informative","seemed to love his job"]},"Ci9DQUlRQUNvZENodHljRjlvT2xNNFQwZzFiM0ZoTlU5RlgxWkRaazFoUlhKWmVtYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":["Joe"],"services":["ac-repair"],"problems":["hvac-issue"]},"one_line_summary":"Technician Joe Cook impressed the customer with his punctuality, professionalism, and thorough resolution of an HVAC issue.","key_phrases":["punctual, very professional, knowledgeable and thorough","Fixed my issue perfectly","would definitely ask for him again","He was great"]},"Ci9DQUlRQUNvZENodHljRjlvT2pKNGQxRkJabFkzTkRsbFNIUlpaRlozTWtOYVYxRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["pricing","responsiveness","scheduling","technical_knowledge"],"entities":{"technicians":["Josh"],"services":["ac-repair"],"problems":["faulty-light-switch"]},"one_line_summary":"Josh quickly replaced a light switch at a reasonable cost, and Snyder impressed the customer with responsiveness and scheduling flexibility.","key_phrases":["replaced the switch quickly","cost was reasonable","very responsive to my initial inquiry","flexible with scheduling"]},"Ci9DQUlRQUNvZENodHljRjlvT2pKSk5UZFRRamw2U1RGSFlWSmhVM1V5TWxkcGJWRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Bryce"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Bryce conducted a professional AC inspection and provided clear options with quotes.","key_phrases":["very nice and professional","given options including quotes","inspect our AC","They are great"]},"ChZDSUhNMG9nS0VJQ0FnSURELWRIY1pREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","punctuality","technical_knowledge","communication"],"entities":{"technicians":["Trey"],"services":["plumbing","ac-installation"],"problems":["water-leak"]},"one_line_summary":"Technician Trey professionally installed a new water heater, explained its operation, and ensured everything worked before leaving.","key_phrases":["very professional and on time","Explained how the new water heater works","purged the air out of the system","Ask for Trey when you need any plumbing work"]},"Ci9DQUlRQUNvZENodHljRjlvT21sU1owWmhkRlJUTlVJdExXcDJWa2RDVVVWemEyYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","courtesy","problem_resolution","pricing","professionalism"],"entities":{"technicians":[],"services":["drain-clearing","camera-inspection"],"problems":["bathroom-overflow","sewage-backup","water-leak"]},"one_line_summary":"Customer experienced a New Year's Eve sewage overflow and praised Snyder for their rapid response, understanding technician, flexible payment arrangement, and complimentary follow-up camera inspection.","key_phrases":["came out within an hour after I called","allowed me a couple of days to pay","coming back next week to run a camera for free","happy the problem was resolved"]},"Ci9DQUlRQUNvZENodHljRjlvT2pOMGFXWlJkV2wzY3pkWVlVZFJSbEpIVmkweFVtYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Dominick"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Dominick for his professionalism, courtesy, and honest communication about findings and future options.","key_phrases":["very professional","courteous","honest in his findings","presenting options for future needs"]},"Ci9DQUlRQUNvZENodHljRjlvT25aWVNYZHNSRkkwYm1aa05VcExYek5GVVRKTldVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","cleanliness","professionalism"],"entities":{"technicians":["Katia"],"services":["ac-repair","heating"],"problems":["series-of-plumbing-repairs-needed","sewer-clean-out-location-unknown","water-leak"]},"one_line_summary":"Plumber Katia efficiently completed multiple plumbing repairs while maintaining excellent communication, cleanliness, and professionalism throughout the visit.","key_phrases":["really knows her trade","explaining what she was doing and why it was important","wore boot covers indoors, used a drop cloth","pleased with the service"]},"Ci9DQUlRQUNvZENodHljRjlvT2xadmF6QlZXRFpmY25aM1VrWXdkbGh2V0ZoVFpIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","cleanliness","problem_resolution"],"entities":{"technicians":["Matt"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Matt for his professionalism, thoroughness, attention to detail, and ensuring everything was clean and working properly.","key_phrases":["attention to detail","professional","everything was cleaned up and working properly","Great job Matt"]},"Ci9DQUlRQUNvZENodHljRjlvT2pkM2FFdGphR2hvT0RSQmIxSkNWM28zWXpndExWRRAB":{"sentiment":"negative","sentiment_score":-0.72,"aspects_mentioned":["professionalism","technical_knowledge","pricing","communication","courtesy","problem_resolution"],"entities":{"technicians":["Christopher"],"services":["ac-installation","rewiring"],"problems":["suspected-unnecessary-rewiring-recommendation","broken-light-fixture-installed-without-disclosure"]},"one_line_summary":"Customer felt deceived by an unnecessary rewiring recommendation and the installation of a broken light fixture without prior disclosure, despite the technician being polite.","key_phrases":["clearly just looking to make more money out of lying/tricking people","hung out light knowing it was broken","work quickly to get to the next thousand dollar appointment","didn't even check before recommending it"]},"Ci9DQUlRQUNvZENodHljRjlvT2twc2VIbEdZbGsxYjNOU2RHTkpWMDB4WDNGbFZtYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Anthony"],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"Anthony Mitchell installed a new water heater meticulously and with great care, earning a strong recommendation for both him and Snyder.","key_phrases":["very meticulous in the removal and installation","put in 100% effort","smooth and done with care","definitely recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2pkWFdVNXhhVXRtVjNWa1NVMDRjWFJCUjNremJrRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Darrell"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer praises technician Darrell for being friendly, respectful, and knowledgeable during an AC service visit.","key_phrases":["friendly, polite, respectful","knowledgeable young man","hiring such professional people"]},"Ci9DQUlRQUNvZENodHljRjlvT2pJME9EUnlXa2RDTUdKbFZUTkNhRWN3YTJKTVgzYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","problem_resolution","communication","professionalism","courtesy"],"entities":{"technicians":["Bryan"],"services":["ac-repair"],"problems":["water-leak","root-cause-detection"]},"one_line_summary":"Customer praises Bryan for his diligent, knowledgeable, and honest approach in identifying and resolving AC leaks efficiently.","key_phrases":["detecting the root cause of the leaks","honest and friendly approach","timely and efficient manner","highly recommend Bryan's services"]},"Ci9DQUlRQUNvZENodHljRjlvT201SlIwaDZNWEJPU0VwbFQzVlBRa1JMYkZKdWJHYxAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["responsiveness","communication","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["ac-repair","maintenance"],"problems":["ac-system-issue-requiring-replacement-parts","parts-unavailability","no-follow-up-call-to-explain-issue"]},"one_line_summary":"Customer has been waiting over 20 days for a promised callback to explain an unresolved AC repair issue, receiving no response despite multiple follow-up texts.","key_phrases":["taking over 20 days to call is inexcusable","nobody has called back","customer no-service","Time to find another provider"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5SFJETmlNRTkwWmpWclRIRXlibVJtTWtjdGVHYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","communication"],"entities":{"technicians":["Eric"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Technician Eric Pierce was praised for his knowledge and clear explanation of system features and repair options.","key_phrases":["Eric Pierce was great","knowledgeable and took time to explain","features of our system","options that were available for the repair"]},"ChdDSUhNMG9nS0VJQ0FnSUM1bW9XVWt3RRAB":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":["courtesy","punctuality","pricing","communication"],"entities":{"technicians":["German"],"services":["ac-installation"],"problems":["thermostat","no-explanation-provided-for-high-labor-cost"]},"one_line_summary":"Customer felt overcharged over $400 for a thermostat replacement and received no explanation for the high labor cost.","key_phrases":["taken advantage of by unrealistically high prices","thermostat costs $40 & 10 minutes labor, yet we were charged over $400","couldn't call his office for an explanation","will not use this company for any of our houses"]},"ChZDSUhNMG9nS0VJQ0FnSURaaHNydVJREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Levi"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer praises technician Levi for his professionalism, thorough explanations, and no-pressure approach to HVAC service repair.","key_phrases":["very professional","explained everything thoroughly","answered my questions with plenty of knowledge","didn't pressure me in selling the service repair"]},"Ci9DQUlRQUNvZENodHljRjlvT21obVdIVnpkWEJXUVc1UE0yaFFkRzV2VlRFNFFsRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","courtesy","pricing","professionalism"],"entities":{"technicians":["Austin","Davon"],"services":["ac-installation","plumbing-diagnostics"],"problems":["water-leak"]},"one_line_summary":"Two technicians, Austin and Davon, provided excellent service for a garbage disposal leak and replacement, impressing the customer with their knowledge, transparency, and caring attitude.","key_phrases":["friendly and transparent","knowledgeable and patient with our questions","truly caring guy","Made our lives a lot simpler right before Christmas"]},"Ci9DQUlRQUNvZENodHljRjlvT2taTE1VdDRSMVJKUkUxS2FYVnVhekpKVDBoV1VFRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","communication","cleanliness","professionalism","technical_knowledge"],"entities":{"technicians":["William","Jarvis"],"services":["ac-installation"],"problems":["hvac-unit-replacement"]},"one_line_summary":"William and Jarvis delivered professional, on-time HVAC installation and thoroughly walked the customer through the new system and thermostat app.","key_phrases":["professional and quality service","arrived on time","put materials down to protect the home","walked me through how to use my new system"]},"Ci9DQUlRQUNvZENodHljRjlvT21KNGJFdEZiemx2VFhRMVMyNUVMVFl3ZG5jMFlVRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["problem_resolution","professionalism","courtesy","technical_knowledge","responsiveness","scheduling"],"entities":{"technicians":["Katt"],"services":["emergency-service","plumbing"],"problems":["emergent-plumbing-situation","water-leak"]},"one_line_summary":"Technician Katt resolved an emergency plumbing issue on the same day during evening hours before Christmas, preventing water damage and impressing the customer with her professionalism and knowledge.","key_phrases":["emergent plumbing situation diagnosed and resolved","same day when other companies could not help","harmonious attitude upon arrival","helped avoid lots of water damage"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWMVJqaERSa2hmVVVOUldFOHlUMnBGZVhjeVZHYxAB":{"sentiment":"negative","sentiment_score":-0.4,"aspects_mentioned":["cleanliness","courtesy"],"entities":{"technicians":[],"services":["plumbing"],"problems":["poor-cleanup-after-service-work"]},"one_line_summary":"Customer was satisfied with the technician's friendliness but disappointed by the poor cleanup left in her tub after the work was completed.","key_phrases":["this doesn't cut it on the clean up job","Super friendly","left my tub after finishing the work order","usually pleased with Snyder services"]},"Ci9DQUlRQUNvZENodHljRjlvT2taNFIwUm1XSEJsZGxGdlJFc3pWRUZhUjNwb1VtYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","responsiveness","professionalism"],"entities":{"technicians":["Jason"],"services":["ac-repair","maintenance"],"problems":["aging-hvac-unit"]},"one_line_summary":"Customer highly praises Snyder's availability and technician Jason Gillard's competence in servicing their aging HVAC unit.","key_phrases":["most competent techs in HVAC","always available and always able to help","continue to be impressed with Snyder","Highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2xwbGNXcHpWRUpFUlRsNlJtdzVhV28xVkZabVJFRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","technical_knowledge","professionalism","courtesy","responsiveness","communication"],"entities":{"technicians":["Aaron"],"services":["emergency-service","ac-repair","maintenance"],"problems":["water-leak"]},"one_line_summary":"Technician Aaron quickly responded on a Sunday evening emergency to diagnose and fix a burst irrigation system, delivering friendly and professional service.","key_phrases":["emergency situation on a Sunday evening","came out promptly","diagnosed the problem, and fixed it","could not have asked for better service"]},"Ci9DQUlRQUNvZENodHljRjlvT2pObk9FWXpaRU13YUVkUmVGOVFRa1oyZVU4MFJuYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":["Jason"],"services":["plumbing"],"problems":["exterior-plumbing-problem"]},"one_line_summary":"Technician Jason quickly and efficiently resolved the customer's exterior plumbing problem with impressive knowledge.","key_phrases":["so wonderful, knowledgeable","best","helped me with my exterior plumbing problem quickly and efficiently","Thank you, Jason"]},"Ci9DQUlRQUNvZENodHljRjlvT2sxTFJpMDRRMVpyWTNkVlVubFJWbVp1TjBWSFdFRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Dylan"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Dylan for being exceptionally professional, thorough, and doing a great job.","key_phrases":["most professional and thorough guys I have ever seen","took his time","did a great job"]},"Ci9DQUlRQUNvZENodHljRjlvT25adWRtSnZkVE51WjBGWkxVZG9ZbU14U3kxV2RrRRAB":{"sentiment":"positive","sentiment_score":0.65,"aspects_mentioned":["punctuality","professionalism","communication","problem_resolution","courtesy"],"entities":{"technicians":[],"services":[],"problems":["unspecified-issue-requiring-repair"]},"one_line_summary":"Technician arrived late due to a miscommunication but resolved the problem professionally, explained the issue clearly, and avoided pushy sales tactics.","key_phrases":["came late due to miscommunication","problem was solved","no pushy sales tactics","explained issue and steps to take to fix it"]},"Ci9DQUlRQUNvZENodHljRjlvT25jM2JsRkxkbFkxWTBFeWVHdDFSMnhDVGtWcVJuYxAB":{"sentiment":"positive","sentiment_score":0.99,"aspects_mentioned":["professionalism","technical_knowledge","communication","courtesy","problem_resolution"],"entities":{"technicians":["David"],"services":["ac-repair","maintenance","ac-installation"],"problems":["121-amp-surge-to-the-compressor","uv-lamp-replacement-needed"]},"one_line_summary":"Customer Keith Jones was exceptionally impressed by technician David Popp's professionalism, technical knowledge, and thorough communication during an AC maintenance visit that included a soft starter installation and UV lamp replacement.","key_phrases":["Best service I have ever experience with my AC","educated me on my options","brought it down to 35 amps","Super Man"]},"Ci9DQUlRQUNvZENodHljRjlvT25CaFRqRlVkSGxWTUMxWmMzWnhkRXQzTVhKdGNuYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["David"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician David P for exceptional knowledge and thorough explanation of their HVAC system, surpassing previous service providers.","key_phrases":["amazing technician","explained to us portions of our system that no one explained before","welcome him back any time","not even the company who previously installed and maintained the units"]},"Ci9DQUlRQUNvZENodHljRjlvT2psNFgzQXhPSGx5ZVZFMlJsaHhUR0ZuY0RScFZsRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["German"],"services":[],"problems":[]},"one_line_summary":"Customer highly praises technician German for his meticulous, detail-oriented, and professional work.","key_phrases":["Awesome technician","meticulous in all of his work","attention to details","highest recommendation"]},"Ci9DQUlRQUNvZENodHljRjlvT21SaE9HOXhOVzVLZUVkckxYbERTV05FVnkxdVNWRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Dominick"],"services":["ac-installation","maintenance"],"problems":["hvac-system-replacement-needed","thermostat"]},"one_line_summary":"Dominick and his partner professionally replaced the customer's entire HVAC system and thermostat, arriving on time and impressing her with their work ethic and ability.","key_phrases":["dynamic duo","replaced my entire HVAC system","arrived on time","impressed by their work ethic and ability"]},"Ci9DQUlRQUNvZENodHljRjlvT2pVd1ZpMDVYelpNY1dKU2FFTlJibWhIZGtWSE1tYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Sean"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Technician Sean did an excellent job installing a Tesla charger in the customer's garage and is highly recommended.","key_phrases":["excellent job installing our Tesla charger","highly recommended electrician","Sean did an excellent job"]},"Ci9DQUlRQUNvZENodHljRjlvT2twNFVIaHdlVXhaTjNvd1JtMXlObGxUWlY5MFMzYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Savannah"],"services":["ac-repair"],"problems":["hvac-system-issue"]},"one_line_summary":"First-time Snyder customer was thoroughly impressed by technician Savannah's professionalism and thorough HVAC repair.","key_phrases":["thoroughly impressed","very professional","thoroughly assessed the situation and fixed it properly","superb customer service every step of the way"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5cWIwRmlXbFZ4ZGpGVmVHWk5Zemx5ZVhvNVoyYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["David"],"services":["maintenance","ac-repair"],"problems":["uv-light-bulb-replacement","ac-unit-flush"]},"one_line_summary":"Customer praises technician David for thorough and professional AC maintenance including UV light bulb replacement and unit flush.","key_phrases":["amazing tech","very thorough inspection","replaced our UV light bulb","10/10 service"]},"Ci9DQUlRQUNvZENodHljRjlvT2pOU1NISmFObnBaYW1vNGIybzNhR2xEYURsNFpYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":["Brandon"],"services":["plumbing"],"problems":["toilet-issue"]},"one_line_summary":"Brandon quickly and professionally resolved a toilet issue, leaving the customer highly satisfied and willing to call again.","key_phrases":["evaluate my problem immediately","very professional and fast","My toilet looks great","call him again if I need any plumbing problems"]},"Ci9DQUlRQUNvZENodHljRjlvT2xGS1RrUm5jRXhLYjFCWExYY3dlWFZ2ZDE5Sk1FRRAB":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["courtesy","technical_knowledge","pricing"],"entities":{"technicians":["Ryan"],"services":["ac-repair","ac-installation"],"problems":["no-airflow","potential-need-for-new-hvac-unit"]},"one_line_summary":"Customer praises technician Ryan Lewis for his polite and knowledgeable service but finds the pricing for a blower or new unit to be overpriced.","key_phrases":["mannerisms, polite, knowledgeable and being patience","price for a blower or new unit is overpriced","giving Ryan Lewis a 5"]},"Ci9DQUlRQUNvZENodHljRjlvT2tOWVowOUJWM2hYWVVkWE9FdGtWV0Z4ZWt0c2QzYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Bryce"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer was highly impressed with technician Bryce's thoroughness and communication during an HVAC visit and wants to request him for all future needs.","key_phrases":["did an awesome job","very thorough","explained everything he was doing","request him for all my HVAC needs"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkd2MySm5UemxXTmpoU1lYSTJSMFY0V2w5RGIyYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","professionalism","technical_knowledge"],"entities":{"technicians":["Sam"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer praises plumber Sam Marshall for arriving on time, being personable and polite, and completing the job efficiently.","key_phrases":["arrived when he said he was going to","very personable, friendly and polite","completed the job in record time","truly is an asset to your company"]},"Ci9DQUlRQUNvZENodHljRjlvT2xKRVEzbHBUMmhNWTE5bmMwOVVlR1IzVTAxZlZXYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":["Dakota"],"services":["ac-repair"],"problems":["unspecified-home-issue-requiring-diagnosis"]},"one_line_summary":"Technician Dakota was praised for quickly finding the problem and being kind and polite throughout the visit.","key_phrases":["nothing short of outstanding","went to work and found the problem","Very kind and polite"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkeFlrZDJkRXhPTUVoRlZXOWhkRTlLTUhWUWNYYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","communication"],"entities":{"technicians":["David"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician David for excellent troubleshooting skills and clear explanation of the issue.","key_phrases":["amazing job troubleshooting","explaining it too me","really appreciated it"]},"Ci9DQUlRQUNvZENodHljRjlvT21SV1drTXdRbWs0TFZKMk5FNUNWRk5UV2pKbWIyYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Kat"],"services":["ac-installation"],"problems":["faucet-replacement-needed"]},"one_line_summary":"Customer praises technician Kat for professional, courteous, and knowledgeable service replacing a faucet.","key_phrases":["great job replacing my faucet","Professional, courteous, efficient and knowledgeable","adding her and Snyder to my trusted home repair list"]},"Ci9DQUlRQUNvZENodHljRjlvT2toUGJGTnpWbE5CWm1SQlYyWjBRVWgyTVhwM1VVRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The technician was polite and accommodating, making special arrangements for the customer's dogs during the service visit.","key_phrases":["polite and very accommodating","dogs that needed to be secured both inside and out","provided his services"]},"Ci9DQUlRQUNvZENodHljRjlvT2pVeVFWaHpVbk5XWTB4aVh6TXhXbkJmY25nd1QzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication","problem_resolution"],"entities":{"technicians":["Davon"],"services":["drain-clearing"],"problems":["water-leak"]},"one_line_summary":"Technician Davon received high praise for professionally clearing a main drain and providing helpful advice.","key_phrases":["amazing job clearing our main","very professional and helpful","answered all our questions and shared advice","quality service"]},"Ci9DQUlRQUNvZENodHljRjlvT2w5Mk1sSlVOR1JQZWpoek1ucENiMGxRZFVWUFkyYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Chris"],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"Customer praises Chris for excellent work replacing a water heater and highlights consistently great service from Snyder.","key_phrases":["excellent job replacing my water heater","always received excellent service","used Snyder"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWM05GVjVSakZoUjBOVWNWUktkRlpmWjBOVVZrRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["system-stuck-pumping-heat","incorrect-diagnosis-recommending-full-unit-replacement","thermostat"]},"one_line_summary":"Snyder incorrectly diagnosed the customer's HVAC system as needing full replacement without testing wiring, when a simple thermostat replacement resolved the issue.","key_phrases":["took one look at it and said it needed a whole unit","actually testing wiring which Snyder did not","all I needed was a new thermostat","called out a privately owned company for a second opinion"]},"Ci9DQUlRQUNvZENodHljRjlvT2pNMFEydDZiVkpWTUc5c01rbHNYMmsxWDBkVWJuYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","problem_resolution","communication"],"entities":{"technicians":["Dayvon"],"services":["plumbing"],"problems":["clogged-kitchen-sink"]},"one_line_summary":"Technician Dayvon was praised for being informative, helpful, and efficient in resolving a clogged kitchen sink issue.","key_phrases":["really informative, helpful and efficient","10/10","helped figure out the problem","clogged kitchen sink"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSRE5tOTBORFJaTjFNMmVIaFdRakpTYjNBdFpXYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge","communication","problem_resolution"],"entities":{"technicians":["German"],"services":["ac-repair"],"problems":["ac-issue-requiring-diagnosis-and-repair"]},"one_line_summary":"Customer praises technician German for quickly diagnosing the AC issue, being polite, and presenting options without any high-pressure sales tactics.","key_phrases":["very polite and found the issue quickly","informed me on what caused it","without pressuring me into making a snap choice decision","unlike another AC company who was relentless"]},"Ci9DQUlRQUNvZENodHljRjlvT25CQmVIZHpOazF4ZGxZNE1raDNURkJMWDFoWU1FRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","problem_resolution","technical_knowledge","professionalism"],"entities":{"technicians":["Thomas"],"services":["ac-repair","maintenance"],"problems":["unspecified-ac-problem-requiring-immediate-attention"]},"one_line_summary":"Technician Thomas quickly resolved the issue, offered helpful upkeep advice, and impressed the customer enough to sign up for a servicing plan.","key_phrases":["Thomas was great","immediately took care of the problem","provided advice for upkeeps","decided to get the servicing plan"]},"Ci9DQUlRQUNvZENodHljRjlvT2tSb1ptWmFlSFEzUTNwTGVHbEVUVFJsTlU4MFJtYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["ac-issues-in-newly-purchased-home"]},"one_line_summary":"A new Delray Beach homeowner was pleased with fast, same-day AC repair service and highly recommends the company.","key_phrases":["arrived within a day","fixed the issues","very happy with their service","highly recommend this company"]},"Ci9DQUlRQUNvZENodHljRjlvT2psYU5sUmtTbm93T1dKa1ZYZE1VVVZyY2tWT1pVRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Hunter"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer Preston Williams had an excellent experience with technician Hunter, praising his thoroughness, knowledge, and efficiency.","key_phrases":["absolutely amazing","thorough, informative, and efficient","Excellent experience"]},"Ci9DQUlRQUNvZENodHljRjlvT2t0RVRGTmtSMkpuYmtocFFWRTVVM0pQUlVSeWFYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness","problem_resolution"],"entities":{"technicians":["Brandon"],"services":["ac-installation"],"problems":["toilet-replacement-needed"]},"one_line_summary":"Technician Brandon Scott professionally replaced the customer's toilet and cleaned up thoroughly, leaving the toilet running great.","key_phrases":["did a professional job","neat and cleaned up when the job was complete","the toilet runs great","Brandon Scott did a great job"]},"Ci9DQUlRQUNvZENodHljRjlvT21KR09ISlliRGxUUWpKSWRYaHRiMHhPYkRoVGRHYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Justin"],"services":["electrical-panel-inspection","ac-installation"],"problems":["insurance-required-breaker-replacements"]},"one_line_summary":"Technician Justin impressed the customer by clearly explaining required breaker replacements and introducing the Snyder Family Hero Plan.","key_phrases":["amazing job explaining my electrical panel","breakers my insurance company was requiring me to replace","Snyder Family Hero Plan","will probably take advantage after the holidays"]},"Ci9DQUlRQUNvZENodHljRjlvT201UlYwazVPVWxaVEVaZlJtaHJTVlF5WVRGQ2VrRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","technical_knowledge","punctuality"],"entities":{"technicians":["John"],"services":["electrical-wiring"],"problems":["wiring-issue"]},"one_line_summary":"Technician John Tuthill quickly and professionally resolved a wiring issue on a Saturday.","key_phrases":["troubleshoot a wiring issue","came on a Saturday","very quick and professional","did a great job"]},"Ci9DQUlRQUNvZENodHljRjlvT2xoVlp6WnNTa2x1TkZkVGNVOTFaMUp4TlVsMVpXYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Josh"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Josh was praised for being friendly, knowledgeable, and thorough during an inspection with helpful improvement suggestions.","key_phrases":["friendly, very knowledgeable","answered all of our questions","thorough in his inspection","suggested improvements"]},"Ci9DQUlRQUNvZENodHljRjlvT20xV1NVSkxkVU5RWTFOMFEycFJPVmhXYm5GeE9VRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Ricky"],"services":["ac-repair"],"problems":["faulty-breaker-switch"]},"one_line_summary":"Technician Ricky impressed the customer with his knowledge in diagnosing and explaining a faulty breaker switch issue.","key_phrases":["absolutely Great","very knowledgeable","knew exactly what was wrong","breaker switch"]},"Ci9DQUlRQUNvZENodHljRjlvT2pkU01tY3pibTlPZWxWeFJXMTZUbTlWTjI1VGFrRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","professionalism"],"entities":{"technicians":["Austin"],"services":["plumbing"],"problems":["last-minute-plumbing-issue-requiring-after-hours-service"]},"one_line_summary":"Snyder quickly dispatched a professional plumber after hours to resolve an urgent last-minute plumbing issue.","key_phrases":["needed a plumber at the last minute","send someone out after hours","Austin came and was professional","handled my problem"]},"Ci9DQUlRQUNvZENodHljRjlvT25kamFsbE9jVzV0YzJWMVZHcG1OR1pXVG0xcVRVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","professionalism","communication"],"entities":{"technicians":["Jason"],"services":[],"problems":[]},"one_line_summary":"Technician Jason Ryals was praised for being punctual, courteous, informative, and a pleasure to have in the customer's home.","key_phrases":["on time","very courteous & a kind & generous professional","pleasant and informative","a pleasure to have come into my home"]},"Ci9DQUlRQUNvZENodHljRjlvT2pWbldHZFhkVFF4VW5keVpXSnRYMlYxYkRKTVduYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises their outstanding technician for being both focused and attentive, recommending a raise.","key_phrases":["technician was outstanding","focused on getting the job done","attentive to our needs","give him a raise"]},"Ci9DQUlRQUNvZENodHljRjlvT2pJeVkyMVBXWE5vV2pWMVZqaFFRWGM1ZDJKQlFYYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","professionalism","courtesy"],"entities":{"technicians":["Logan"],"services":[],"problems":[]},"one_line_summary":"Customer praised technician Logan for professionalism and courtesy after receiving a same-day appointment on a Friday morning.","key_phrases":["same day early appointment","Logan was awesome, professional and very polite","definitely call them again"]},"Ci9DQUlRQUNvZENodHljRjlvT2w5eU0xQndTMjFXVFhOT1ZVaElhbHBVYWpSdk5sRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Charlie"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises Charlie and the install team for their professionalism, humor, clear communication, and genuine care throughout the installation process.","key_phrases":["professional with a great sense of humor","made sure I understood everything going on","let me know every step of the way","cared about me as a customer and not just a number"]},"Ci9DQUlRQUNvZENodHljRjlvT20wMU5sRmtVelIwTmxFMWRVbFRORVJTUzJwNVZuYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Aiden"],"services":["ac-repair"],"problems":["garbage-disposal-electrical-issue","ceiling-fan-electrical-issue"]},"one_line_summary":"Technician Aiden McDonald thoroughly diagnosed electrical issues with a garbage disposal and ceiling fans and communicated findings clearly.","key_phrases":["great job diagnosing the electric issues","garbage disposal and ceiling fans","very thorough","explained everything clearly"]},"Ci9DQUlRQUNvZENodHljRjlvT21kSE1rZHFhVEIyYUhSdkxXbG5kbE4xZWxwVU5XYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","technical_knowledge","professionalism"],"entities":{"technicians":["Joseph"],"services":["electrical"],"problems":[]},"one_line_summary":"Technician Joseph arrived on time, assessed needs, and completed the electrical job without any issues, earning a request for future visits.","key_phrases":["on time","assessed our needs","completed the job without any concerns","would request Joseph for any future electrical needs"]},"Ci9DQUlRQUNvZENodHljRjlvT214MVlscFJUR0ZvTmtsT2REQklSVFJDZGxOTE5YYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution","punctuality"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["plumbing-issue"]},"one_line_summary":"Customer praises Snyder's fast and professional service for quickly resolving a plumbing issue and says they will be her first call in the future.","key_phrases":["fast and professional service","found and fixed my plumbing issue quickly and efficiently","first call in the future","highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT21GUWNXVk5kQzFmWWpobk9WOXNOMTlvVms0MFZuYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution","courtesy","punctuality"],"entities":{"technicians":["Austin"],"services":["plumbing"],"problems":["unspecified-plumbing-issue"]},"one_line_summary":"Customer praises plumber Austin for being professional, knowledgeable, and going above and beyond to quickly resolve a plumbing issue on a rainy Sunday.","key_phrases":["Austin is the best","fixed my problem fast","went above and beyond","rainy Sunday afternoon"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGRFRIUmlWazVGWTNKWll6WjVjMkpLVlUwM05YYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Lemar"],"services":[],"problems":[]},"one_line_summary":"Technician Lemar delivered excellent, professional service including help with financing despite rainy conditions.","key_phrases":["done an excellent job","assisted me with financing","done a professional job","having an employee like Lemar on your team"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGaVkwcEJVRVJvYW1WRmRXMTJVME0yZUY5dVNtYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":["Isaiah"],"services":["ac-repair"],"problems":["breaker-replacement"]},"one_line_summary":"Technician Isaiah was praised for his knowledge and successfully replacing a faulty breaker.","key_phrases":["very knowledgeable technician","breaker switched out and working"]},"Ci9DQUlRQUNvZENodHljRjlvT2psbk1sQkNVVE4zYkZWM1VYQklRblJIYVVZelRYYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Aaron"],"services":["plumbing"],"problems":["kitchen-sink-pipe-problem","faucet-hose-catching-on-pipe"]},"one_line_summary":"Technician Aaron quickly fixed a kitchen sink pipe issue and proactively rerouted the pipe to prevent the problem from recurring.","key_phrases":["fixed up in a jiffy","went the extra mile","extend the new pipe out of the way","screw it flush to the cabinet"]},"Ci9DQUlRQUNvZENodHljRjlvT2sweFZ6UjRRblpUZDFKUlVVaHllVmQ1TW5oNFNuYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["electrical-service"],"problems":[]},"one_line_summary":"Customer had a positive experience with a friendly and knowledgeable electrician who ensured everything was working before leaving.","key_phrases":["very positive experience","friendly and knowledgeable","everything was working correctly before he left"]},"Ci9DQUlRQUNvZENodHljRjlvT25wVlJXSkVjRTlsYWtKeGFWVnBWV0l3YmtwMWJWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution","responsiveness","communication"],"entities":{"technicians":["John"],"services":["ac-repair","dedicated-circuits"],"problems":["dishwasher-outlet-sparking"]},"one_line_summary":"Technician John quickly diagnosed and fixed a sparking dishwasher outlet and provided quotes for dedicated garage circuits.","key_phrases":["outlet started sparking","found the issue and fixed it quickly and professionally","provided quick quotes for some dedicated circuits","phenomenal job"]},"Ci9DQUlRQUNvZENodHljRjlvT2t0SWIwcHFNWEpsZG05eVZsVkxRV0YyVmtad1RVRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["scheduling","communication","responsiveness"],"entities":{"technicians":[],"services":[],"problems":["appointment-booked-for-wrong-year-2026-instead-of-2025","no-confirmation-received-for-rescheduled-appointment"]},"one_line_summary":"Customer experienced a major scheduling error where their appointment was booked a year in advance, and received no follow-up confirmation for the rescheduled appointment.","key_phrases":["booked me for 12/4/2026","wasted my time waiting","haven't heard from them to confirm","Do you think they will show up"]},"Ci9DQUlRQUNvZENodHljRjlvT21KSWFWVjJORUpOZG5wbWVsUnhXVTUxUTNoalVXYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","technical_knowledge","professionalism"],"entities":{"technicians":["Kat"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Kat and the team for efficiency, good pricing, and talented work, saying they would use Snyder again.","key_phrases":["Kat was amazing","very efficient","good pricing","very talented technicians"]},"Ci9DQUlRQUNvZENodHljRjlvT2xrek1sRlVValZPWlVOS2RVTnFRVTR4ZERoTmVtYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":["Phillips"],"services":["ac-repair","heating"],"problems":[]},"one_line_summary":"Customer praises technician Phillips Carter for being punctual and professional while servicing their heat and air system.","key_phrases":["taking care of my heat and air","on time","very professional"]},"Ci9DQUlRQUNvZENodHljRjlvT21KNVRYUk9hMkZ0TjFsaGVFaHVjM28wUjFGbWRGRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["professionalism","technical_knowledge","communication","responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["ac-installation","electrical-inspection"],"problems":["screw-lost-during-panel-removal","switch-pushed-into-wall-after-improper-reassembly","ignored-follow-up-contacts-about-damage"]},"one_line_summary":"Customer had a poor experience with an unprofessional electrician who damaged a wall switch and then was ignored when attempting to report the issue.","key_phrases":["really unprofessional","lost a screw and didn't put it back on correctly","contacted them twice and was sadly ignored","Look elsewhere"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkS2FXZEhjR0Z1ZUc5TWRFdEVkak5IVTBGc05IYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","cleanliness","technical_knowledge","communication"],"entities":{"technicians":["Ray"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Ray for being polite, professional, clean, efficient, and knowledgeable in completing their projects.","key_phrases":["polite, professional and courteous","worked very clean and efficiently","knowledgeable and great at explaining","appreciate his hard work"]},"Ci9DQUlRQUNvZENodHljRjlvT214WmJEUnJiRFpYWmpJMlZYUm1lVGxLV25OVk1XYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism","communication","pricing"],"entities":{"technicians":["Jon"],"services":[],"problems":[]},"one_line_summary":"Technician Jon was praised for his courteous, patient, and professional manner while providing estimates for needed work.","key_phrases":["very courteous and professional","explained with patience","gave estimates of work that was needed","plan to contact him with my decision soon"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGSGVqa3Rhak4wTVdGU2FFVTNTMVZtY1U1T1dsRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Carter"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer was highly impressed by technician Carter's thoroughness and professionalism during a maintenance visit.","key_phrases":["most delighted by Mr. Carter's professionalism","very thorough in going over the unit","answering any questions I had","need for frequent maintenance"]},"Ci9DQUlRQUNvZENodHljRjlvT2xoVVozWjFkbUU0YWxac1kzUm9NRmh4TkU1TU9WRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Dan"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Technician Dan was praised for his professionalism, competence, and thorough explanation of the AC service steps.","key_phrases":["professional and competent technician","thoroughly explained the steps","service my AC unit"]},"Ci9DQUlRQUNvZENodHljRjlvT2toMloxVnpSREJuYlZSR2RtZzJkV3gzVlVReFFuYxAB":{"sentiment":"negative","sentiment_score":-0.55,"aspects_mentioned":["professionalism","communication","problem_resolution","technical_knowledge","courtesy","pricing"],"entities":{"technicians":["Josh","Jonathan"],"services":["ac-repair"],"problems":["damaged-copper-pipe","coolant-refill-needed","accumulator-wear","tripped-main-house-breaker-during-repair"]},"one_line_summary":"Customer had a frustrating experience with technician Jonathan who aggressively pushed a new unit sale and made an electrical safety error during the repair, contrasting with a previously positive experience with Josh.","key_phrases":["used car salesman tactics","aggressive about purchasing a new unit","no guarantee repair","tripped the main house breaker"]},"Ci9DQUlRQUNvZENodHljRjlvT21aT2MyMXlTV2RaWHkweVZuRk5SalZJU0VSeVVtYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","punctuality","professionalism","courtesy"],"entities":{"technicians":["Omar"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Omar completed a thorough and timely AC maintenance service, earning high praise for his knowledge, attention to detail, and positive attitude.","key_phrases":["thorough AC maintenance service","pays attention to details","knowledgeable, honest, respectful","10 out of 10"]},"ChdDSUhNMG9nS0VJQ0FnSURuaGZYdDR3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","pricing","communication","professionalism"],"entities":{"technicians":["Tom"],"services":["ac-repair","heating"],"problems":["home-heating-and-cooling-issue"]},"one_line_summary":"Technician Tom McGaughey quickly diagnosed the issue, offered a reasonable quote, and impressed the customer with his professionalism and friendly demeanor.","key_phrases":["quickly diagnosed the issue","reasonable quote to fix it","discussing future solutions","Very professional and friendly"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSWWJVNDVkVFZJVEdSZmIweDNTamhwUjNsaFMzYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["responsiveness","scheduling","problem_resolution","courtesy"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["pipe-break-under-bathroom-in-mobile-home","water-leak"]},"one_line_summary":"Snyder fit in an emergency same-day visit after a pipe break in the customer's mobile home, resolving the issue and addressing potential future problem areas.","key_phrases":["called me back, was able to fit me in at end of day","pipe break under bathroom in mobile home","replaced where break was and possible areas of future problems","been without water already for a day"]},"Ci9DQUlRQUNvZENodHljRjlvT2pJd2FVVllSa1UxWVMxbGREUkxVVmhNYkV0emEwRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"A female technician clearly explained all work done on the unit, leaving the customer fully satisfied.","key_phrases":["explained everything that was done","I understood everything","She was great"]},"Ci9DQUlRQUNvZENodHljRjlvT25sYVlXZFVRVzlrV1c1UVFYWnZSRk14V0ROaFZWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":["Chris"],"services":["ac-repair"],"problems":["water-leak","old-plumbing-system"]},"one_line_summary":"Technician Chris quickly and knowledgeably repaired a water leak in an old plumbing system, earning high praise from the customer.","key_phrases":["extremely knowledgeable and helpful","quickly repair and stop the water leak","great service","repairing this old plumbing system"]},"Ci9DQUlRQUNvZENodHljRjlvT25ONU5FSm5VazFPVm1wdmFFbEdURTVxUzJsbmRtYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a wonderful experience with a dedicated technician who stayed past dinnertime to complete the job.","key_phrases":["wonderful experience","sweet young man","devoted to complete job","pass normal dinner time"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkTGRVZG9VMUZFWlROUFpVTTNVV1EzUVRCak1tYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","professionalism","cleanliness"],"entities":{"technicians":["Chad"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Chad arrived on time and delivered professional, courteous, and thorough service during a maintenance visit.","key_phrases":["arrived on time","remembered our puppy and house from last year","very professional, clean and thorough"]},"Ci9DQUlRQUNvZENodHljRjlvT2w5ZmFXaHdiVkJoVDBvNGREaG9hV1F5U2t4VFNWRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":["Chris"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Chris for being knowledgeable, skilled, and having great people skills.","key_phrases":["credit to Snyder's","knowledgeable and skilled technician","great people skills"]},"Ci9DQUlRQUNvZENodHljRjlvT25WdlFuSnhkWE5sZUZoTVptUkZjVmhPY21nd2RrRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","problem_resolution","courtesy"],"entities":{"technicians":["Dylan"],"services":["ac-repair"],"problems":["hvac-system-issue-requiring-diagnosis-and-repair"]},"one_line_summary":"Dylan from Snyder Air provided outstanding HVAC diagnosis and repair, patiently answering all questions and quickly resolving the issue.","key_phrases":["tremendous at diagnosis, explanation, and resolution","very rapid and complete solution","very patient with me","very strongly recommend Snyder Air"]},"Ci9DQUlRQUNvZENodHljRjlvT201Nk1uZ3plVEU1WjJWdFFqTlJTRGRCUzNOT05YYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":["Jason"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer praises technician Jason Ryals for punctuality and professionalism, calling Snyder the best HVAC company they've ever used.","key_phrases":["very punctual and professional","best HVAC company I've ever experience with","Highly recommended"]},"Ci9DQUlRQUNvZENodHljRjlvT2pjeWNETnhXSGt4YzA1Q1ZqTm5UVEY0UzBSZmNuYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["scheduling","punctuality","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["ac-not-blowing-cold","motor-replacement-needed"]},"one_line_summary":"Customer praises Snyder for quickly scheduling and completing a motor replacement to restore AC just in time for Thanksgiving.","key_phrases":["Appointment was made quickly","arrived earlier than excepted","Motor replaced and AC blowing cold","in time for Thanksgiving when nothing is open"]},"Ci9DQUlRQUNvZENodHljRjlvT2swdGNFbDZSbVp1UmtGcFdtbE5VM28zZDJONWFYYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism","problem_resolution"],"entities":{"technicians":["Jamal"],"services":[],"problems":[]},"one_line_summary":"Technician Jamal was praised for being friendly, professional, and making the process easy.","key_phrases":["super friendly and professional","made the whole process easy","Jamal"]},"Ci9DQUlRQUNvZENodHljRjlvT20xeWNrMTJXazQxTjNOWmJWVTRVRlUzYUhOeWMzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["William"],"services":["ac-repair","ac-installation","maintenance"],"problems":[]},"one_line_summary":"Customer highly recommends William for his professionalism, efficiency, and AC system knowledge.","key_phrases":["very professional and efficient","knowledgeable about the ac system","highly recommend him","ac system maintenance, repair or replacement"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5b09GVjZaWGt3WVZkVVVXNUlZM0J2TTNwaGRrRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["misdiagnosed-hvac-problem"]},"one_line_summary":"Customer praises Snyder for correctly diagnosing an HVAC issue that a previous vendor had failed to identify.","key_phrases":["Great customer service","found a problem that was not properly diagnosed","another HVAC vendor","I recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT21ndGRWWlBWbmxyWkVKclpIZFZXRUZLTUVWT1QyYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","professionalism","courtesy"],"entities":{"technicians":[],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer is very satisfied with timely, professional, and kind air conditioner service.","key_phrases":["very satisfied with the service","On Time","Very Professional and Kind","Air Conditioner"]},"Ci9DQUlRQUNvZENodHljRjlvT2tsbmVEbEpZVW96WTBFdGN6aGxaelUxUTFkdllWRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","scheduling","professionalism","technical_knowledge"],"entities":{"technicians":["Shannon"],"services":["ac-repair"],"problems":["unspecified-ac-issue"]},"one_line_summary":"Snyder responded same-day, worked around the customer's schedule, and technician Shannon quickly diagnosed and resolved the issue professionally.","key_phrases":["responded fast to my needs","came the same day","worked with my hours","found the issue really quick"]},"Ci9DQUlRQUNvZENodHljRjlvT2pOblIyRlZWVjlSV204MFdYUlZXV1JzYm1rMmMzYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Dan"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Dan was praised for his friendliness, efficiency, and thorough evaluation of the customer's unit.","key_phrases":["very friendly and courteous","completed his work quickly","very informative with his evaluation","evaluation of our unit"]},"Ci9DQUlRQUNvZENodHljRjlvT21WRFYzTkZNVTB4Y20xVmMwUm1ZV1kyVEdwTmFtYxAB":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":["pricing","responsiveness","professionalism"],"entities":{"technicians":[],"services":["ac-repair","ac-installation"],"problems":["thermostat"]},"one_line_summary":"Customer praises same-day service but is outraged at being charged $418 for a thermostat that retails for under $30 and a less-than-one-hour visit.","key_phrases":["charged $418 for the service call","thermostat retails for less than 30$","technician was here for less than an hour","CONSUMER BEWARE"]},"ChdDSUhNMG9nS0VJQ0FnTUNZd3ZfcTRRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","punctuality","technical_knowledge","pricing","scheduling","cleanliness","professionalism","problem_resolution"],"entities":{"technicians":["Billy","Katia"],"services":["electrical-wiring","ac-installation","plumbing"],"problems":["new-220-line-needed","ceiling-fan-install-on-cathedral-ceiling","multiple-plumbing-issues"]},"one_line_summary":"Customer praises Billy and Katia for excellent communication, punctuality, technical knowledge, and cleanliness across both electrical and plumbing services.","key_phrases":["Great communication","depth of knowledge and detailed explanation","cleaned up everything before they left","very easy to work with for scheduling"]},"Ci9DQUlRQUNvZENodHljRjlvT2tONVMySm9NVzQ0UkdablRubHJNamN6YUZCNGEwRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","problem_resolution","communication"],"entities":{"technicians":["Davon"],"services":["plumbing"],"problems":["clogged-sewer-line"]},"one_line_summary":"Technician Davon arrived on a Saturday evening and successfully fixed a clogged sewer line while being helpful and respectful.","key_phrases":["came out at 6pm on Saturday","clogged sewer line","helpful and very respectful","show us what the problem was and fix it"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOR1RtUkJjakpWZEdaNE1VSmhYME00VkVKbFRrRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","communication","pricing","problem_resolution","professionalism","courtesy"],"entities":{"technicians":["David"],"services":["ac-repair","maintenance"],"problems":["ac-not-running"]},"one_line_summary":"Technician David Cowart quickly repaired the AC, offered budget-friendly options, and earned the customer's trust through honesty and thorough system inspection.","key_phrases":["outstanding service","honesty and upfront communication","treated us like people, not just a paycheck","went above and beyond by checking our entire system"]},"Ci9DQUlRQUNvZENodHljRjlvT2xCUlgzcGZVbVV5YWpCNWJFRkhUVEo0ZGpkaFoyYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Dylan","William"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer had a great experience with Snyder from the quote process through the installation, praising the team's professionalism and courtesy.","key_phrases":["great experience with Snyder","Dylan providing the quote","William and his crew doing the install","Very professional and courteous"]},"Ci9DQUlRQUNvZENodHljRjlvT2pOTVNubzBNeloyYkhWSVlVOWhkV2xGYUhaMGRIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","pricing","punctuality","communication","professionalism"],"entities":{"technicians":["Joe"],"services":["ac-repair"],"problems":["unspecified-ac-issue-requiring-diagnosis-and-repair"]},"one_line_summary":"Technician Joe quickly and affordably diagnosed and resolved the issue while arriving on time and communicating clearly throughout.","key_phrases":["terrific at diagnosing the issue","correcting it quickly and affordably","on time","honest and reliable techs"]},"Ci9DQUlRQUNvZENodHljRjlvT2tZeWRHNHlOemt3VDFOR05YRkNZbm8xT1hCdE5FRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","cleanliness","communication","pricing","problem_resolution"],"entities":{"technicians":["Redi"],"services":["ac-repair","maintenance"],"problems":["uv-light-replacement-needed","dirty-outside-compressor","water-leak"]},"one_line_summary":"Technician Redi Zisi delivered an exceptionally thorough and professional AC service, earning high praise for his honesty and attention to detail.","key_phrases":["most thorough and professional person I have ever had","thoroughly cleaning the outside compressor","did everything he could to get the best price","HONEST AND AWESOME"]},"Ci9DQUlRQUNvZENodHljRjlvT2xJd05IUjViRk5MTWs5WVoyTlBlVTVRUzJnNVFVRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Jason"],"services":[],"problems":[]},"one_line_summary":"Technician Jason was polite, thorough, and friendly with the customer's dogs while quickly explaining his findings.","key_phrases":["Jason was great","Polite, thorough","loved on my pups","Explained findings and was quick"]},"Ci9DQUlRQUNvZENodHljRjlvT25rNWQybFFjUzFEV1VoNFUxOW9ZVlEyTmtabmIzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["unspecified-electrical-problem"]},"one_line_summary":"Customer gives top marks to Snyder's electrician for being polite and effectively finding and fixing an electrical problem.","key_phrases":["service was a 5","polite, and very helpful","finding the problem and fixing it","Thanks Snyder"]},"ChdDSUhNMG9nS0VJQ0FnSUQ3eTlqd3dBRRAB":{"sentiment":"negative","sentiment_score":-0.75,"aspects_mentioned":["pricing","problem_resolution","responsiveness","technical_knowledge"],"entities":{"technicians":[],"services":["maintenance","ac-installation"],"problems":["overcharge-on-invoice","delayed-refund-processing","uv-system-failure"]},"one_line_summary":"Customer was overcharged by $399, experienced a month-long refund delay requiring multiple calls, and had the newly installed UV system stop working.","key_phrases":["overcharge amount of $399","took them over a month to process my refund","multiple phone calls","UV system has already stopped working"]},"Ci9DQUlRQUNvZENodHljRjlvT2tSR0xXbEpZakI0TlRGVVpWaHNhM0F3UmtnMWRYYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","communication","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Savannah"],"services":["ac-repair","maintenance"],"problems":["hvac-issue"]},"one_line_summary":"Customer praises technician Savannah Roberts for expertly diagnosing and fixing an HVAC issue while delivering outstanding communication and customer service.","key_phrases":["quickly diagnosed, identified, and fixed my HVAC issue","explain the problem in a clear and friendly way","highly skilled but also genuinely dedicated","requesting Savannah for all of my future maintenance and service calls"]},"Ci9DQUlRQUNvZENodHljRjlvT2xwa2RuSnBZVk51ZWtsTU1IZFJSamR2Y0ZCdFlrRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","courtesy","professionalism","communication","technical_knowledge"],"entities":{"technicians":["Brandon"],"services":["ac-installation"],"problems":["garbage-disposal-repair-or-replacement-needed"]},"one_line_summary":"Technician Brandon arrived on time, professionally explained repair and replacement options for the garbage disposal, and was so personable that even the customer's granddaughter adored him.","key_phrases":["arrived at promised time","courteous, considerate and professional","explained what our options were","granddaughter didn't want him to leave"]},"ChdDSUhNMG9nS0VJQ0FnSURManNuRWd3RRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["responsiveness","punctuality","professionalism","courtesy","technical_knowledge","communication","problem_resolution"],"entities":{"technicians":["David","Carlton"],"services":["plumbing"],"problems":["deficient-toilet-components"]},"one_line_summary":"Customer praises same-day plumbing service by Carlton, who professionally replaced toilet components ahead of schedule and with thorough communication.","key_phrases":["appointment for TODAY: unheard of in today's fast paced society","ahead of schedule and completed the job quickly","explained in detail what he was doing","extremely knowledgeable plumber"]},"Ci9DQUlRQUNvZENodHljRjlvT21sRWRuRjZNVnB0VFhvM1JqWjBhRU15U1dWUWNrRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":["Mcgaughey"],"services":["heating"],"problems":["weird-problem-with-heating-system"]},"one_line_summary":"Customer praises Mr. Mcgaughey for expertly diagnosing and repairing an unusual heating system issue.","key_phrases":["fabulous job diagnosing and repairing","weird problem with our heating system","appreciate him very much"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSWGRWbDBWVWR6UlV4WVF6TkNZbTlvVUVWcU1uYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","communication","professionalism"],"entities":{"technicians":["Sam"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Sam Marshall for his knowledge, politeness, and clear communication during the service visit.","key_phrases":["great service, knowledgeable, and very polite","Explanation of what he was doing very understandable","great asset to your company","Job well done"]},"Ci9DQUlRQUNvZENodHljRjlvT2xselZ6aHVMV0ZaWW1KVlgxVnVWR3R3TlV4TFVHYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","technical_knowledge","communication","professionalism"],"entities":{"technicians":["Moses"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Moses provided same-day Saturday service and impressed the customer with thorough work and clear explanations.","key_phrases":["same day on a Saturday","so thorough","explained everything so I would understand","went above and beyond"]},"Ci9DQUlRQUNvZENodHljRjlvT25WNWVHNU1ORjl3TW5kaVkwTndNSFJETXpGRlZXYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution","communication","courtesy"],"entities":{"technicians":["Redi"],"services":["maintenance","ac-repair"],"problems":["water-leak"]},"one_line_summary":"Customer praises technician Redi for his professionalism, educational approach, and thorough inspection of a potential AC duct leak during a free maintenance visit.","key_phrases":["refreshing approach to customer care","educational insight on my system","checked it out throughly","2 great experiences with Snyder"]},"Ci9DQUlRQUNvZENodHljRjlvT2tVM2EycGtURUpWVm14aFkyZHBaR0pGUWxGNFFYYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["problem_resolution","courtesy","professionalism"],"entities":{"technicians":["Lamar"],"services":[],"problems":[]},"one_line_summary":"Technician Lamar Owens went above and beyond, working late to resolve the customer's problem and delivering exceptional service.","key_phrases":["went above and beyond","exceptional customer service","worked late to get our problem resolved","Keep him around until retirement"]},"Ci9DQUlRQUNvZENodHljRjlvT2xnME1HNXhURVYzY21sRk9WRmpVMnRNZUVKSFVGRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Chad"],"services":[],"problems":[]},"one_line_summary":"Customer Janice praises technician Chad for his exceptional friendliness, patience, and kindness while doing a great job.","key_phrases":["very friendly, very helpful, very polite","very patient, very kind, very considerate and caring","did a great job","over all a very nice man"]},"Ci9DQUlRQUNvZENodHljRjlvT2pkcVRtNWxTMlJGWTNWMFJEWlRNRXRzWXpRemVtYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","professionalism","technical_knowledge"],"entities":{"technicians":["Ishmael"],"services":[],"problems":[]},"one_line_summary":"Customer felt comfortable and confident with technician Ishmael, who communicated findings clearly and thoroughly.","key_phrases":["very comfortable inviting Ishmael to my home","explained everything he found clearly","I have confidence in his work"]},"Ci9DQUlRQUNvZENodHljRjlvT25veGRYTk1aa0pJUlRKbGJuazBZbUYxY1VONFFuYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":["Sara"],"services":[],"problems":[]},"one_line_summary":"Sara was polite, answered the customer's question, and provided information about additional services.","key_phrases":["very polite","answered my question","offer me information on other services"]},"Ci9DQUlRQUNvZENodHljRjlvT2tSZk5sSXdZWGg1ZFdsNldsQTBZa3B5T0RSaU5FRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","courtesy","professionalism","problem_resolution"],"entities":{"technicians":["Dylan","Marcus","Billie"],"services":["ac-repair","maintenance","electrical-inspection"],"problems":["air-quality-concerns","electrical-inspection-needed"]},"one_line_summary":"Multiple technicians — Dylan, Marcus, and Billie — each delivered thorough, knowledgeable, and courteous service across HVAC, duct cleaning, and electrical inspection visits.","key_phrases":["best technician we have ever had","No one has ever explained things so thoroughly","made sure we were comfortable with everything","very knowledgeable and helpful"]},"Ci9DQUlRQUNvZENodHljRjlvT2twRlpXNHRaMDVrTkdSbVRpMHdNMUY0Y1Y5ME5uYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Aiden"],"services":[],"problems":[]},"one_line_summary":"Customer Tim highly praises technician Aiden for his exceptional knowledge, skill, and friendly demeanor.","key_phrases":["a pleasure to have work here","great deal of knowledge and skill","very friendly and kind","welcome him back anytime"]},"Ci9DQUlRQUNvZENodHljRjlvT200ME0xaDVOVmhTVWtWNlFuaFdZWHBLYkRneFpVRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Mitch"],"services":[],"problems":[]},"one_line_summary":"A first-time Snyder customer praises technician Mitch as a true professional and commits to using the company going forward.","key_phrases":["true professional","wonderful to work with","first time using Snyder","will continue to use them"]},"Ci9DQUlRQUNvZENodHljRjlvT25VNGJVaDZka1IwVVU0ek1qZzNUbUZMTWpKME9HYxAB":{"sentiment":"positive","sentiment_score":0.45,"aspects_mentioned":["technical_knowledge","communication","professionalism","pricing"],"entities":{"technicians":["Joseph"],"services":["ac-repair","maintenance"],"problems":["heat-pump-issues-not-addressed-by-previous-service-provider","mold","overcharged-for-maintenance-over-five-years"]},"one_line_summary":"Technician Joseph uncovered years of unresolved heat pump issues caused by a previous service provider, leaving the customer appreciative of his honesty but upset about the costly damage and past overcharging.","key_phrases":["detailed information on issues not addressed","basically ripped off over the last five years","Joseph educating me on the issues","hoping my experience with Snyder will be significantly better"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5eE5sTTRhRFZZTTFnMFQzUTNiVWRNV21WV1pYYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","communication","responsiveness","courtesy"],"entities":{"technicians":["Dakota"],"services":["electrical-troubleshooting"],"problems":["light-turning-off-due-to-photocell-issue"]},"one_line_summary":"Technician Dakota diagnosed a photocell issue with a self-wired light on short notice and reassured the customer their wiring was correct.","key_phrases":["troubleshoot a light which I had wired myself","photocell issue (user error)","all was wired correctly","coming out on short notice"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOMU1XaElia2R6TTNwVGJGWjRlRVpOYmtWYVZGRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","professionalism","responsiveness"],"entities":{"technicians":["Rashad"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Rashad for his knowledge, efficiency, friendliness, and willingness to work on a federal holiday.","key_phrases":["very knowledgeable, efficient, and friendly","outstanding customer service and demeanor","coming in especially on a federal holiday"]},"Ci9DQUlRQUNvZENodHljRjlvT2xsVFdUQllVRGxzUzNCUVpteFRWMmxLUzBSWlIxRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["Jason"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Jason for his detailed explanations, courtesy, and professionalism.","key_phrases":["explained everything in detail","Very courteous and professional","Jason was amazing"]},"Ci9DQUlRQUNvZENodHljRjlvT25sMFIyZEhVblZ0VFVKcVRIbElWamxwWjJwcFJIYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Billy"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Billy impressed the customer with his friendly demeanor and excellent work installing a fan and surge protector.","key_phrases":["Billy was wonderful","friendly and did a fantastic job","installing my fan","install a surge protector"]},"Ci9DQUlRQUNvZENodHljRjlvT2tOd1FrOVJiVlJpTjFSd01EQXhiMHBOTjBFeFpsRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","cleanliness","professionalism","pricing","problem_resolution"],"entities":{"technicians":["Jennifer","Marcus","Paul"],"services":["maintenance"],"problems":["allergens-in-home","dirty-air-ducts"]},"one_line_summary":"Three Snyder technicians delivered an outstanding duct cleaning service, arriving on time, working thoroughly, and producing a noticeable improvement in home air quality.","key_phrases":["best duct cleaning service","arrived on time","free from allergens","Highly recommend this service"]},"Ci9DQUlRQUNvZENodHljRjlvT2pkd2NVdERiV1ZVVm5rd1kwMWpTblJ1WWs0ellrRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Dakota"],"services":["ac-repair"],"problems":["double-tap-breaker-repair-required-by-homeowners-insurance"]},"one_line_summary":"Customer had a great experience with technician Dakota Holder who professionally resolved a double tap breaker issue required by homeowners insurance.","key_phrases":["double tap breaker repaired","great experience with Dakota Holder","very professional","highly recommend him for your electrical needs"]},"Ci9DQUlRQUNvZENodHljRjlvT25aUFpWSjJlR3BhUzB4T2JqQldVSHBMWjNKeGVtYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","problem_resolution","pricing"],"entities":{"technicians":["Deaudrie"],"services":["plumbing"],"problems":["plumbing-problem"]},"one_line_summary":"Technician De'Audrie quickly resolved a plumbing issue at no cost to the customer thanks to their annual plan.","key_phrases":["knew exactly what to do","fix my plumbing problem","annual plan is great","didn't cost anything"]},"Ci9DQUlRQUNvZENodHljRjlvT25vd01uWnFSMHhDWlZaTE5FOWtWMjFNYVVoSllXYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","communication","courtesy"],"entities":{"technicians":["Ian"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Technician Ian performed an AC check and impressed the customer with his knowledge, politeness, and thorough communication about future concerns.","key_phrases":["very knowledgeable and polite","explained everything","showed me areas of future concern","ac check"]},"Ci9DQUlRQUNvZENodHljRjlvT2toWWNFeGFSa0pNVDBGb1pVcEZjMDVSU0VwVUxWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Carlton"],"services":["plumbing"],"problems":["plumbing-crisis"]},"one_line_summary":"Customer highly praises technician Carlton Smith for being prompt, professional, and kind during a plumbing crisis.","key_phrases":["prompt, professional and so kind","plumbing crisis","highly recommend him and Snyder","Thanks Carlton"]},"Ci9DQUlRQUNvZENodHljRjlvT20xSmNsbElNVk5PWjBwVk16Qm1kWG8xTldWYVgwRRAB":{"sentiment":"negative","sentiment_score":-0.4,"aspects_mentioned":["pricing","technical_knowledge","professionalism"],"entities":{"technicians":["Josh"],"services":["ac-repair"],"problems":["electric-wire-for-garage-door-needed-replacement"]},"one_line_summary":"Customer was satisfied with the technician's work but felt the $214 service charge for a half-hour garage door wire repair was unfair.","key_phrases":["half hour repair","$214 service charge was too high","Josh did a good job","price for repairs was unfair"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOSmVtWkRTVVl3VlhsNFVFNDRNVUZ5TlVsS1JGRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":["Tracy"],"services":["electrical-work","ac-installation"],"problems":["electrical-issue-in-bathrooms-and-outdoor-patio"]},"one_line_summary":"Customer praises Snyder for reliable electrical services, including a Tesla charging station installation and resolving a bathroom and patio electrical issue handled expertly by Tracy Moss.","key_phrases":["trusted and reliable source for all our residential electrical needs","Tracy Moss helped us resolve an electrical issue","professional, efficient, and provided outstanding customer service","exceptional electrical work of Tracy Moss"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1eVdHSmxSemxWZDJWRmFXcHZRVVIxYlZacVVFRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Joseph"],"services":["ac-repair"],"problems":["power-issue"]},"one_line_summary":"Technician Joseph quickly diagnosed and resolved a power issue in under 15 minutes, impressing the customer with his knowledge and professionalism.","key_phrases":["knowledgeable and professional","Knew what the problem was in under 15m","power issue fixed","Will definitely work with Snyder again"]},"Ci9DQUlRQUNvZENodHljRjlvT20xYVNuRmFlWGRxWjJScWMxOWhSek5KZFhkbmQzYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Chris"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Chris for being polite and professional and would request him again for future issues.","key_phrases":["very polite and professional","if I ever have an issue I'd want Chris to take care of it"]},"Ci9DQUlRQUNvZENodHljRjlvT25aaFREUkRabVJVVFZWd2FuY3liVnBMVmtwbk9FRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","technical_knowledge"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer was impressed by the technician's detailed explanation and visual presentation of potential future service issues.","key_phrases":["detailed explanation of the work","pictorial presentation of potential future service problems","very much appreciated"]},"Ci9DQUlRQUNvZENodHljRjlvT2tOR1drRnROVll5WjFSdVNGTlJhVFZvV0c5ZlNFRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Jon"],"services":[],"problems":[]},"one_line_summary":"Customer Carolyn Smith was very happy with the service provided by technician Jon.","key_phrases":["Jon was awesome","so very happy with the service","service I received today"]},"Ci9DQUlRQUNvZENodHljRjlvT2xGdVZXaHRRVkJLVnpKdlNXSlFjWEV6ZEdaZk0wRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism","responsiveness"],"entities":{"technicians":["Bryce"],"services":["ac-repair","ac-installation"],"problems":["ac-system-issue-requiring-parts-replacement","recurring-issue-addressed-with-uv-light-installation"]},"one_line_summary":"Long-time customer praises Snyder's fast, dedicated service after technician Bryce went above and beyond to source parts and install a UV light in the rain.","key_phrases":["pull out all the stops to get you repaired as fast as possible","went across town to get the parts","installed in the rain","we have always used Snyder and we will continue"]},"Ci9DQUlRQUNvZENodHljRjlvT21waGFFRXdXRlpyTTI1eFpUWk9WV05VWm1aa09XYxAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Dom"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer had a positive experience with technician Dom, noting a personal connection and a kind gesture, and is optimistic about an upcoming hot water heater installation.","key_phrases":["hometown boy","gave me coloring books for my two grandsons","new hot water heater installation","hard not to like"]},"Ci9DQUlRQUNvZENodHljRjlvT2xremVURnNNV1JMTlUxQk1XRjJkVFY0UTFCR1MwRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Daniel"],"services":[],"problems":[]},"one_line_summary":"Technician Daniel arrived on time and impressed the customer with his knowledge and friendly demeanor.","key_phrases":["arrived right on time","Knowledgeable & friendly","represents Snyder very well"]},"ChZDSUhNMG9nS0VJQ0FnSUNhbXRqLVdBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","courtesy","professionalism","communication","technical_knowledge","problem_resolution"],"entities":{"technicians":["Kadarryl","Anthony","Marcus","Amy","Aj"],"services":["ac-repair","maintenance","ac-installation"],"problems":["sweaty-register","attic-insulation-needed","new-system-installation"]},"one_line_summary":"Customer praises multiple Snyder teams across several visits for punctuality, professionalism, and quality service including AC maintenance, attic insulation, and a full system installation.","key_phrases":["on time and courteous","magnificent job doing the install","willing to do the little things to make the experience more meaningful","ask for AJ and his team"]},"Ci9DQUlRQUNvZENodHljRjlvT25WaGFFRjVZbmxQYzBSQlRqQkxkRVYxYzFOU2NuYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","scheduling","punctuality","technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Sarah","Sean"],"services":["plumbing"],"problems":["faucet-replacement","shower-cartridge-replacement"]},"one_line_summary":"Customer praises dispatcher Sarah for same-day scheduling and technician Sean for professional, early arrival and outstanding faucet and shower cartridge replacement.","key_phrases":["same day appointment which surprised me","arrived early and did an outstanding job","replacing 2 faucets and one shower cartridge","Highly recommend Snyder for your plumbing needs"]},"Ci9DQUlRQUNvZENodHljRjlvT25SNGNGRm1jMGwwUjJKMWJsbGZUREZUTVd3NGRYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism","problem_resolution"],"entities":{"technicians":["Rodney"],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"Rodney arrived within 2 hours and professionally resolved a leaking faucet by installing a new one, earning high praise from the customer.","key_phrases":["came out within 2 hours","brand new faucet","pleasant and professional","an asset to Snyder"]},"Ci9DQUlRQUNvZENodHljRjlvT21kUWFHWnNTa0ZhZW0xdlFtWnZORE5wUkZCblVrRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","communication"],"entities":{"technicians":["Steve"],"services":["ac-installation"],"problems":["outdated-smoke-detector","old-fluorescent-lights-with-annoying-humming"]},"one_line_summary":"Technician Steve received high praise for replacing smoke detectors and upgrading fluorescent lights to LED, with the customer committing to future business with Snyder.","key_phrases":["excellent job replacing an out of date smoke detector","installing 3 additional detectors","lighting improved 200%","none of that annoying humming fluorescent lights are famous for"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4bWVDMTNORFYzYlZvNVdsWmxPV3hOV2xGMk9IYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","problem_resolution","communication","professionalism","courtesy"],"entities":{"technicians":["Bryce"],"services":["ac-repair","maintenance"],"problems":["frozen-a-c"]},"one_line_summary":"Technician Bryce quickly repaired a frozen A/C unit, conducted thorough testing, and educated the customer on basic maintenance to prevent future issues.","key_phrases":["repaired our frozen A/C quickly","thoroughly tested the cool air and the heat","before and after pictures of all the work","basic maintenance steps to help prevent the problem from repeating"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkVmFteENTemN6YnpBNU4yeGZUbHBKWTFGRVNsRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":["Jesse"],"services":["generator"],"problems":[]},"one_line_summary":"Customer praised representative Jesse Schremmer for being friendly, professional, and highly informative about the generator.","key_phrases":["great customer service","friendly, professional, and very informative","informative about the generator"]},"Ci9DQUlRQUNvZENodHljRjlvT20xQk0ycE9ZM2xWYXpGalozUkdVakF5YWtVM1JXYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["William"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Technician William Sullivan was praised for his professionalism, knowledge, and enjoyable communication during an AC service visit.","key_phrases":["William Sullivan was excellent","Very professional","taught a few things about our AC","Love using Snyder"]},"Ci9DQUlRQUNvZENodHljRjlvT2t0Zk1tRnJRMGRTUkhwaVVXeENXVEpoVVZkNFVYYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","pricing","communication","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The technician provided a great experience by explaining the issues, showing prices, and seeking less expensive alternatives.","key_phrases":["explained the issues for my house","looked for less expensive alternatives","showed me the prices","did a great job"]},"Ci9DQUlRQUNvZENodHljRjlvT21sWE9WQXlkbXhJYTNVMWFHMTVRblo1VTFOS2JVRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Aaron"],"services":["plumbing"],"problems":["plumbing-issue-previously-misdiagnosed-or-unresolved-by-other-companies"]},"one_line_summary":"Technician Aaron went above and beyond to properly diagnose a plumbing issue that other companies had overlooked.","key_phrases":["went above and beyond","small oversights from other plumbing companies","excellent work","we are appreciative"]},"Ci9DQUlRQUNvZENodHljRjlvT25KZlUzVmhWR3RuZEVWa1RqaE9hRVZGUkRoVmFsRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","professionalism","technical_knowledge","cleanliness","courtesy","problem_resolution"],"entities":{"technicians":["Joe","Charlie","Glenn","Christopher"],"services":["ac-repair","ac-installation","electrical-inspection"],"problems":["ac-issues","outside-unit-replacement-needed","wiring-not-up-to-code"]},"one_line_summary":"Customer praises rapid response, professionalism, and thorough workmanship from multiple Snyder technicians across an AC repair and full outside unit replacement with electrical code upgrade.","key_phrases":["at my door in less than two hours","blown away on how quickly they worked together","couldn't even tell they were there","people who actually care about their job"]},"Ci9DQUlRQUNvZENodHljRjlvT201M1pYQmtaVXB3YUU1bWVHWnJjWGhuYUVOdVJIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","technical_knowledge","problem_resolution","courtesy"],"entities":{"technicians":["Charles"],"services":["ac-repair"],"problems":["plumbing-failure-in-full-bathroom"]},"one_line_summary":"Technician Charles quickly resolved a plumbing failure within an hour, impressing the customer with his professionalism, communication, and expertise.","key_phrases":["plumbing issues were resolved within an hour","step by step status update throughout the process","pleasurable demeanor and expertise","highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT21WbU4wRlZMV1JxTm5jelNYRnFZa1J4V201WFVsRRAB":{"sentiment":"negative","sentiment_score":-0.3,"aspects_mentioned":["courtesy","pricing","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["wire-issue-requiring-cutting-and-tucking","outlet-replacement-needed"]},"one_line_summary":"Customer found the technician polite but was deeply disappointed by paying $350 for what felt like minimal electrical work, leaving them unlikely to return for future services.","key_phrases":["helpful and polite","350$ to just cut a wire and tuck it in the dirt","sour taste after paying","looking forward to do more business"]},"Ci9DQUlRQUNvZENodHljRjlvT2xnM1kyNVRlbXN6UjJOWmVYTXRia3hRTkZkSGFFRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Kinney"],"services":["quote"],"problems":[]},"one_line_summary":"Customer was impressed by Mr. Kinney's knowledge and guidance during a project quote, earning her future business with Snyder.","key_phrases":["only gotten a quote so far","knowledge, interaction, and direction","earned my business with Snyder"]},"ChZDSUhNMG9nS0VJQ0FnSUNxeTZQQ05BEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Moses"],"services":["ac-repair","maintenance"],"problems":[]},"one_line_summary":"Long-time Snyder customer praises technician Moses for being thorough and knowledgeable during a heating and air service visit.","key_phrases":["always had wonderful technicians","Moses did an especially good job","very thorough as well as knowledgeable","highly suggest using this company"]},"Ci9DQUlRQUNvZENodHljRjlvT20xSk9DMWlabTU0VGtwaWRWaGxSV2w2Y1hkUWQyYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Shawn"],"services":["plumbing"],"problems":["water-leak"]},"one_line_summary":"Customer highly praises technician Shawn for his outstanding work ethic, positive attitude, and courteous handling of a leak issue across two visits.","key_phrases":["outstanding job on both of his visits","very apologetic on the leak","work ethics","very positive attitude and mindset"]},"ChZDSUhNMG9nS0VJQ0FnSUN4dnM2eFdnEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["punctuality","professionalism","courtesy","technical_knowledge","cleanliness","communication","responsiveness","problem_resolution"],"entities":{"technicians":["Zach","Miguel","Randy","Christine","Mike","Mark","Tyler","Micah","Ricky"],"services":["ac-installation","air-handler-relocation","emergency-service","electrical-work","bathroom-plumbing-fixtures","wiring"],"problems":["water-leak","bathroom-remodeling-plumbing-fixtures","electrical-wiring-and-switch-installation"]},"one_line_summary":"A long-term repeat customer gives outstanding reviews across multiple visits for plumbing, electrical, and HVAC work, praising the professionalism, punctuality, and attention to detail of numerous Snyder technicians.","key_phrases":["attention to detail on the hot water install was amazing","Explained what had happened and immediately began repairs","His work was impeccable and he will be requested for all other electrical work","Ricky cleaned up existing wiring and installed three new switches"]},"Ci9DQUlRQUNvZENodHljRjlvT21OQ1gyRldOM2RxTldGQ1dGUk9VMDVSZFc1MGJXYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","punctuality","technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Omar"],"services":["maintenance"],"problems":["uv-lamp-replacement-and-relocation"]},"one_line_summary":"Technician Omar delivered thorough, professional maintenance service, explaining his plan upfront, completing work on time, and recommending a UV lamp replacement.","key_phrases":["explained in detail everything he planned to do","completed in the time he estimated","UV lamp replaced and relocated","Very courteous and professional"]},"ChdDSUhNMG9nS0VJQ0FnSUN2OHR5S2p3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","pricing","cleanliness","courtesy","technical_knowledge"],"entities":{"technicians":["Dayvon"],"services":["ac-installation"],"problems":["toilet-installation-needed","shower-faucet-installation-needed"]},"one_line_summary":"Technician Dayvon professionally installed a toilet and shower faucet, offering pricing options and leaving the area clean, earning a strong recommendation.","key_phrases":["gave me different options and price point to choose from","left the place very clean","very pleasant and easy to talk to","reliable source for any plumbing issues"]},"Ci9DQUlRQUNvZENodHljRjlvT201TkxVUmZVRXBvZUdNNWFHVklOR2xUZDA5WlJHYxAB":{"sentiment":"negative","sentiment_score":-0.72,"aspects_mentioned":["professionalism","communication","courtesy","pricing"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["pressured-to-purchase-new-ac-unit","dismissive-technician-behavior"]},"one_line_summary":"Customer felt pressured to buy a new unit and was put off by the technician's condescending language and demeanor.","key_phrases":["pressured to purchase brand new unit","language and demeanor was a bit off putting","made me feel like I was cheap and not wise","not the best customer service"]},"Ci9DQUlRQUNvZENodHljRjlvT2sxNWJWbGxPV0oyYzBVeFoxVjJXbEJuTWtablFtYxAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["pricing","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["a-c-not-working","overpriced-repair-quote"]},"one_line_summary":"Customer felt severely overcharged for an AC part and went to a competitor who fixed it for half the price.","key_phrases":["Bunch of crooks","$400 for a $15 part","got my A/C fixed for half the price"]},"Ci9DQUlRQUNvZENodHljRjlvT2pVMlNETkJZVkJDVUdnMFZtOUZYM1p2TnpadWIzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","cleanliness","problem_resolution","professionalism","responsiveness","communication"],"entities":{"technicians":["Jennifer"],"services":["maintenance","plumbing"],"problems":["dryer-vent-clogged-with-lint","non-removable-outside-vent-cap","toilet-clog-emergency"]},"one_line_summary":"Customer had excellent experiences with both a dryer vent cleaning by Jennifer and an emergency toilet clog service, praising punctuality, courtesy, cleanliness, and problem-solving.","key_phrases":["worked with me to devise a solution","same morning","communicative, on time, clean and efficient","respectful, courteous, tidy, hard working"]},"Ci9DQUlRQUNvZENodHljRjlvT25sNGFVRnVhRk5GTFZWb1VreGpVR28wWldkNFRsRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","problem_resolution","communication","professionalism"],"entities":{"technicians":["Trey"],"services":["ac-repair","ac-installation"],"problems":["constant-dripping-behind-shower-wall","water-leak"]},"one_line_summary":"Technician Trey Cassidy expertly diagnosed and repaired a hidden shower wall leak, earning the customer's full trust and plans for future service.","key_phrases":["absolutely phenomenal job","meticulous in doing the repair","two different ways of going about repairing it","keeping their number on speed dial"]},"Ci9DQUlRQUNvZENodHljRjlvT2psaVZtNVhTamxRZFZkelpHcG5jVkp6V1VKVWEyYxAB":{"sentiment":"negative","sentiment_score":-0.55,"aspects_mentioned":["punctuality","technical_knowledge","pricing","problem_resolution","professionalism","communication"],"entities":{"technicians":["Dylan"],"services":["ac-repair"],"problems":["water-leak","noise","a-c-unit-not-working"]},"one_line_summary":"Customer received a $6,900 quote from Snyder for an AC leak repair that a competitor fixed in 3 hours for $1,470, leading to distrust and a decision to stop using Snyder.","key_phrases":["quoted $6,900 for the repair work","2nd quote for $1,470","felt like he was trying to find other things","saved me $5,500"]},"Ci9DQUlRQUNvZENodHljRjlvT21oM1FtOXZhVTlOZVRoemQxQk9XVEYxWjAwelZsRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","communication","courtesy","professionalism"],"entities":{"technicians":[],"services":["maintenance","ac-repair","ac-installation"],"problems":[]},"one_line_summary":"A knowledgeable and friendly technician performed a 6-month HVAC inspection and installed an outdoor lightning surge protector, leaving the customer fully satisfied.","key_phrases":["6 month routine inspection of HVAC system","installed an outdoor lightning surge protector","well trained, explained everything he did","I am a satisfied customer"]},"Ci9DQUlRQUNvZENodHljRjlvT2xObFZVYzVVMHMwUzJ4T1Izb3RjbkF0VUdKT1QxRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Jason"],"services":["ac-installation","maintenance"],"problems":["thermostat","outdoor-unit-cleaning"]},"one_line_summary":"Technician Jason was polite and personable while replacing the thermostat and cleaning the outdoor unit, leaving the customer happy to have him back.","key_phrases":["very polite & personable","replaced our thermostat","cleaned our outdoor unit","would gladly have him back"]},"Ci9DQUlRQUNvZENodHljRjlvT20xTU5GaHZSWFJqUTNoMFRFWm9OVU50VjBSUlpWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Dakota"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Dakota for being thorough, knowledgeable, and communicative during his visit.","key_phrases":["Dakota was amazing","wish you had more technicians like him","very thorough","explained everything to me"]},"ChZDSUhNMG9nS0VJQ0FnSUNJc1pMUEx3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Joseph"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Joseph Coleman for his highly competent and professional performance during a semi-annual HVAC cleaning.","key_phrases":["totally competent, professional performance","personnel of his caliper","reassurance to continue using Snyder","semi annual cleaning"]},"Ci9DQUlRQUNvZENodHljRjlvT25ScWR6QllOM2h4V2pWRGRrMHhWbmR4WkdaNmJXYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","technical_knowledge","professionalism"],"entities":{"technicians":["Charles"],"services":["ac-installation"],"problems":["collapsed-cast-iron-pipes"]},"one_line_summary":"Snyder replaced collapsed cast iron pipes at the lowest quoted price, with technician Charles delivering outstanding, efficient work.","key_phrases":["AMAZING job","worked non stop and got the job done","lowest and most affordable quote","rerouted the pipes to minimize busting up my floors"]},"Ci9DQUlRQUNvZENodHljRjlvT2trNGNUSndUa0pQVDJkd1FteENka2cyU0hod1YzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["William"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician William for thorough, communicative, and excellent end-to-end service.","key_phrases":["excellent job","very thorough","explained all his findings","best end to end service"]},"Ci9DQUlRQUNvZENodHljRjlvT25Jd1RGSmhhV05RV0RCd1FsVlNibTFhTWs1UFRrRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Walter"],"services":["ac-repair","maintenance"],"problems":["ac-unit-issue-requiring-inspection-and-repair"]},"one_line_summary":"Technician Walter was prompt, professional, fully resolved the AC issue, completed an inspection of both units, and went above and beyond with a thoughtful gesture for the customer's child.","key_phrases":["very prompt and professional","resolved our problem fully","inspection of both AC units","shared a Snyder coloring book with my child"]},"Ci9DQUlRQUNvZENodHljRjlvT2tNMFdXOVJha1ZRUTNKWFUzTjJZV3B0Yms4MFlsRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","responsiveness"],"entities":{"technicians":["Savannah"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Savannah for being kind, quick, and educational during her visit.","key_phrases":["super sweet","taken care of in every area","quick, educational and kind"]},"Ci9DQUlRQUNvZENodHljRjlvT2twSFZERndNR2hMVlhGSVpFbFVMVUZtU0haeVdHYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","problem_resolution"],"entities":{"technicians":["Shawn"],"services":["ac-repair"],"problems":["unspecified-issue-requiring-repair"]},"one_line_summary":"Technician Shawn arrived quickly, resolved the issue professionally, and the customer highly recommends the service.","key_phrases":["super professional","very quick to arrive","fixed the issue","would definitely recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT205elVsWnNVRzlrWTJwb1ZHWTBlSFJQVEZkTFNuYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","problem_resolution","communication","courtesy","pricing"],"entities":{"technicians":["Brandon"],"services":["plumbing"],"problems":["water-leak","toilet-installed-incorrectly","second-toilet-also-installed-incorrectly"]},"one_line_summary":"Technician Brandon went above and beyond to fix two incorrectly installed toilets, demonstrating professionalism, clear communication, and fair pricing.","key_phrases":["went above and beyond","installed incorrectly","showed me the issues every step of the way","charged fairly for the work"]},"Ci9DQUlRQUNvZENodHljRjlvT2pJNWRFaERTMWczWTB0ZmRrc3pNUzAwWTNaSU5GRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","problem_resolution","professionalism"],"entities":{"technicians":["Hunter"],"services":["plumbing"],"problems":["plumbing-issues"]},"one_line_summary":"Technician Hunter Barr resolved plumbing issues professionally, keeping the customer informed and ensuring satisfaction throughout the process.","key_phrases":["knowledgeable and explained what needed to be done","kept us informed throughout the process","made sure we were satisfied with the work","would recommend Hunter for your next service"]},"Ci9DQUlRQUNvZENodHljRjlvT2poaVZ6SnhiVmhsY1Zob0xUQlhabTFZVDAxT2RsRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Snyder for being consistently dependable, thorough, and informative in helping customers make informed decisions.","key_phrases":["consistent, dependable, thorough","spend the time, document the condition","treat the customer with all they need to make informed decisions"]},"ChZDSUhNMG9nS0VJQ0FnSUNRLU03d0JBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","cleanliness","problem_resolution"],"entities":{"technicians":["Julio"],"services":["ac-installation"],"problems":["improper-ductwork-sizing","hot-and-cold-spots","no-airflow"]},"one_line_summary":"Julio and his crew efficiently replaced the entire home's ductwork in one day, arriving on time, cleaning up thoroughly, and eliminating uneven airflow throughout the house.","key_phrases":["arrived right on schedule","removed and replaced in just one day","no more hot or cold spots","crew cleaned up thoroughly"]},"Ci9DQUlRQUNvZENodHljRjlvT2psU2VWZDJUVTlGWW1KWVlXVlRNemt3Ym1GUWQxRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Austin"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Austin for excellent work and thorough communication about the maintenance plan, and plans to recommend Snyder to friends.","key_phrases":["Austin did an excellent job","reviewed everything with me including the Maintance plan","used Snyder in the past","highly recommend to my friends"]},"Ci9DQUlRQUNvZENodHljRjlvT2taQldtRTNObTFPU2xWdlZrWmhVR1JxUkMxc2FFRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["estimating-support"],"problems":[]},"one_line_summary":"The reviewer praises the IE team's expert use of ConEst software to deliver strategic, detailed estimating documents for electrical contracting work.","key_phrases":["proficiency with ConEst is second to none","strategic documents detailing labor units, waste, and logistics","next-level professional estimating support","leverage the software's full capabilities"]},"Ci9DQUlRQUNvZENodHljRjlvT21scGFWUkdkbnBDUlRORmNWQlpNVTFQUjNSUVNXYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","courtesy"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises the punctual, well-groomed technician and commends Snyder Air's employee training standards.","key_phrases":["on time","well groomed","called him back to install the soft start","I wish all businesses would train their employees like Snyder Air does"]},"Ci9DQUlRQUNvZENodHljRjlvT2twT05ITTVhWGN6TTBSb2VDMDBOMFZRZFdOb2IyYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","problem_resolution","professionalism","courtesy"],"entities":{"technicians":["Savannah"],"services":["plumbing"],"problems":["clog"]},"one_line_summary":"Technician Savannah called ahead, resolved a clog efficiently, and was praised for her professionalism and friendliness.","key_phrases":["called ahead to let me know she was on her way","fixed the clog","very professional and very nice"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5MGFWTXRVekJTY1RSYWJFVkVkRkpuZW1Ob1prRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["scheduling","punctuality","professionalism","courtesy","technical_knowledge","problem_resolution","responsiveness"],"entities":{"technicians":["Savannah"],"services":["ac-repair"],"problems":["thermostat"]},"one_line_summary":"Technician Savannah quickly diagnosed and resolved an AC thermostat issue caused by a power surge, impressing the customer with her punctuality, expertise, and professionalism.","key_phrases":["scheduled a service call for the very next morning","carefully checked the air handler, compressor, and thermostat","system was back up and running perfectly—just like new","quick response, expert knowledge, and friendly service"]},"Ci9DQUlRQUNvZENodHljRjlvT2s0elIzbEpSek5RZEV0RlNrMHlURlYwWDJZeFdrRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Nick"],"services":["ac-repair"],"problems":["backed-up-condensate-line"]},"one_line_summary":"Nick M. from Snyder provided an outstanding AC service visit, thoroughly clearing a backed-up condensate line and earning a strong recommendation.","key_phrases":["went above and beyond","condensate line was very backed up","spent the time to make sure it was truly cleared up","explained things very well"]},"Ci9DQUlRQUNvZENodHljRjlvT25Sc1NUTkxNbkZ3UlY5MVIxWlZTV1p6ZW5aTk4yYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Jonathan"],"services":["maintenance"],"problems":[]},"one_line_summary":"Jonathan Reeves performed a thorough system check and impressed the customer with his knowledge, clear explanations, and professionalism.","key_phrases":["total check of our system","very knowledgeable","great job explaining everything","Greatly appreciate his professionalism"]},"Ci9DQUlRQUNvZENodHljRjlvT25sYU5UWkhTbWhFVldSclNGUk9WMVJLTVc5WGJrRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Brian"],"services":["ac-repair"],"problems":["unspecified-ac-problem-requiring-diagnosis"]},"one_line_summary":"Customer praises technician Brian for exceptional helpfulness, thorough diagnosis, and providing options, citing him as the reason they choose Snyder.","key_phrases":["beyond helpful","Diagnosed the problem and gave me options","There's a reason I choose Snyder","Perfect service"]},"Ci9DQUlRQUNvZENodHljRjlvT2pKM1RFSXhTV05wUVhsSmRqTjVlbEZwZVcxVWNGRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","responsiveness","scheduling"],"entities":{"technicians":["Katia"],"services":["plumbing","ac-installation"],"problems":["shower-handle-replacement-needed","diy-shower-handle-replacement-unsuccessful"]},"one_line_summary":"Customer selling a house had a professional female plumber, Katia Lindsey, quickly dispatched on a Sunday to successfully install a new shower head and handle.","key_phrases":["called on Saturday and had someone come out on Sunday","great having a female arrive to help","Katia Lindsey was very professional","Highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT20weFNrYzVOVUpwWWxWR1R6ZFhSSFZXT1RBd2FXYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","communication","problem_resolution"],"entities":{"technicians":["Phillip"],"services":["ac-repair"],"problems":["ac-unit-issue"]},"one_line_summary":"Technician Phillip impressed the customer with his knowledge, clear explanation of the AC issue, and actionable fix with improvement suggestions.","key_phrases":["very knowledgeable technician","explain the issue with my AC unit","took required action to fix it","suggestions on improvements"]},"ChZDSUhNMG9nS0VJQ0FnSURMbnZtWUZREAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution","communication","cleanliness","punctuality"],"entities":{"technicians":["Levi","Dylan","Daniel","Marcus","Walter","Shawn"],"services":["ac-repair","ac-installation","attic-insulation"],"problems":["error-code-on-hvac-system","ductwork-replacement-needed","old-attic-insulation-removal","trane-console-not-working","water-leak"]},"one_line_summary":"Customer praises multiple Snyder technicians across two years for outstanding professionalism, thorough communication, and exceptional service on HVAC, ductwork, and water heater projects.","key_phrases":["very professional and thorough","Best Customer Service anywhere","sent us pictures of the effort in progress","fantastic job troubleshooting the problem"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkdFQxSklTRFJuYjNSVVlVaEtUWEpzYWkxMGFsRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["William"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer is highly pleased with William's meticulous, professional, and clear-communicating A/C service visit.","key_phrases":["couldn't be more pleased","explained things clearly","performed his work meticulously","valuable asset to their company"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWcWVWVjZZV05uUkZsQ1UzWTVjSFphYTJwVE9GRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","problem_resolution","communication"],"entities":{"technicians":["Dominick"],"services":["ac-repair"],"problems":["electrical-issue"]},"one_line_summary":"Technician Dominick quickly diagnosed and fixed an electrical issue while clearly explaining the cause, earning high praise from the customer.","key_phrases":["amazing job diagnosing and fixing","got us back up and running quickly","great job explaining what was causing the issue","A+++"]},"Ci9DQUlRQUNvZENodHljRjlvT2xrM2N6bE9ka1JVTjFod2RHcDRUamczTTI1NWVVRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["scheduling","communication","responsiveness","punctuality"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["repeated-appointment-delays","technician-no-show","missed-service-window"]},"one_line_summary":"Customer experienced repeated appointment delays from Friday through Saturday with no resolution and poor communication about technician availability.","key_phrases":["pushed the appointment all day","majority of the technicians are sick","promised to come out 1st thing Saturday morning","having a customer clingy to hope that you guys are going to show up"]},"Ci9DQUlRQUNvZENodHljRjlvT25wVlUyMUlVbkpWV25waWRGbG5ZMjVzUTNRelpIYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","problem_resolution","professionalism"],"entities":{"technicians":["Gary"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Technician Gary responded on short notice and did an excellent job repairing a plumbing leak.","key_phrases":["came out on a short notice","wonderful job on repairing a leak","definitely recommend this company","plumbing needs"]},"Ci9DQUlRQUNvZENodHljRjlvT21aNlV6WXpNMnB5Y2xKV2MxOVBZWFZuY2pGNGFtYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["communication","professionalism","technical_knowledge","courtesy","scheduling","pricing","cleanliness","problem_resolution"],"entities":{"technicians":["Isaiah","Gavin","Mark"],"services":["whole-house-generator","ac-installation"],"problems":["whole-house-generator-installation-needed","new-electric-panel-installation-needed"]},"one_line_summary":"A homeowner praises Snyder Electric for an outstanding whole-house generator and panel installation, highlighting technicians Isaiah and Gavin's professionalism, communication, and workmanship.","key_phrases":["best experience we have had from any company","communicated with us throughout the entire job","work ethic is beyond what we have experienced with other companies","gained them a customer for life"]},"Ci9DQUlRQUNvZENodHljRjlvT2tabVgyNUVURmhPU1Y4MldGcEpkVFZZUWpCdWRtYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Steve"],"services":["electrical-inspection"],"problems":[]},"one_line_summary":"Steve L performed a home electrical inspection and impressed the customer with his professionalism and clear, knowledgeable answers.","key_phrases":["very professional and knowledgeable","clearly answering all the questions","great service","electrical inspection"]},"Ci9DQUlRQUNvZENodHljRjlvT2xGNmFVVnFhVGRETVdnNExUbHBOVE5zVW5SdFVVRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Jon"],"services":[],"problems":[]},"one_line_summary":"Customer praises Jon for being helpful and thorough in explaining the process, and looks forward to working with him again.","key_phrases":["great help","explain every step of the process","look forward to continuing working with him"]},"Ci9DQUlRQUNvZENodHljRjlvT2poclRVbzRjR2s0VWswMWMxTjJVM3B6VkdwT05GRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":["Carlton"],"services":[],"problems":["unspecified-problem-requiring-repair"]},"one_line_summary":"Carlton made a strong effort to resolve the customer's issue and was greatly appreciated for his help.","key_phrases":["Carlton was great","tried everything he could","fix the problem","greatly appreciate all that he did"]},"Ci9DQUlRQUNvZENodHljRjlvT21vdFFWYzRlRmxzVkZVME1rUmtiR1JUVjB4b1IxRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","punctuality","technical_knowledge"],"entities":{"technicians":["Joseph"],"services":["ac-installation"],"problems":["bathroom-exhaust-fan-installation-needed"]},"one_line_summary":"Technician Joseph James professionally installed a bathroom exhaust fan and kept the customer well-informed about his arrival time.","key_phrases":["wonderful job","called several times while on his way","keep me abreast as to his arrival time","installed properly"]},"Ci9DQUlRQUNvZENodHljRjlvT2tSWlNEYzVMVlZqVVhaM1kzWkZlVzlMYW5CVmJuYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Jesse"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer was highly impressed by technician Jesse Dague during a 6-month maintenance visit and has requested him for all future service calls.","key_phrases":["professional, cordial and pleasant","explained all to me in a manner that I could clearly understand","requesting him for ALL my service visits going forward","terrific young man"]},"Ci9DQUlRQUNvZENodHljRjlvT21Gb1NFUXpVME54WjBoTmJ6aHllbkpIV2tReE5FRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["punctuality","technical_knowledge","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Omar"],"services":["maintenance","ac-installation","ac-repair"],"problems":["high-level-of-allergies-and-headaches","outdoor-unit-not-cleaned-in-years","mud-and-muck-buildup-on-outdoor-condenser","bacteria-and-mold-spores-in-air"]},"one_line_summary":"Technician Omar delivered an exceptional maintenance visit, cleaning a heavily neglected outdoor unit and installing a UV assembly that resolved the customer's allergy and headache symptoms.","key_phrases":["on time arrival to best in class visit","mud/muck he uncovered was not an easy task","brought the equipment to its original condition","I now have fresh air and am already feeling better"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkb2RVNWZWMWREUWtGdVpsZ3lkekZFY0hoRWFrRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Brandon"],"services":[],"problems":[]},"one_line_summary":"Technician Brandon was praised for his kindness and thoroughness in helping elderly parents and communicating with remote family members.","key_phrases":["so kind and helpful for my elderly parents","talk to family far away to explain","takes time to help the elderly","Great company"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKcmEzRkVOR2huUkRCSVJWZEdhVFZ6U0VKTWJtYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Justin"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Justin for his professionalism and great work on multiple visits.","key_phrases":["professional and positive attitude","great job today","the other time he came out"]},"Ci9DQUlRQUNvZENodHljRjlvT2xGMWVWQlhVRlkwZG1aYVNWZzBjMWQxY1hwVk1VRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","problem_resolution","technical_knowledge","scheduling"],"entities":{"technicians":["Davon"],"services":["plumbing"],"problems":["water-leak"]},"one_line_summary":"Plumber Davon professionally and quickly fixed a kitchen leak, arriving on time and thoroughly testing the repair afterward.","key_phrases":["fixed kitchen leak fast","arrived on time","tested the sink several times after he fixed it","Very professional from setting appointment to quality of work"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSRVlrWmhWM0Z2U0RsR04yeEZTVk5EVW1KRlowRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","communication","technical_knowledge","punctuality"],"entities":{"technicians":["Jason"],"services":["ac-repair"],"problems":["air-conditioner-malfunction"]},"one_line_summary":"Customer highly praises technician Jason for his professionalism, knowledge, respectfulness, and thorough communication while repairing the air conditioner.","key_phrases":["most professional air conditioner technician I have ever had","very kind and respectful to me and my home","explained everything showed me everything more than anyone has ever done","ton of knowledge and you can feel safe having him there"]},"Ci9DQUlRQUNvZENodHljRjlvT25SeVpHcG5iMjh0TVZaNVYySmhZWEEzTFdGcldWRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","problem_resolution","communication","professionalism"],"entities":{"technicians":["Stephen"],"services":["ac-repair"],"problems":["water-leak","new-hvac-system-failure-after-3-months"]},"one_line_summary":"Technician Stephen diagnosed and resolved a clogged drain pipe on a new HVAC system and educated the customer on preventive maintenance.","key_phrases":["superb technician","evaluate every aspect and component","clogged drain pipe","periodic use of vinegar in the drain pipe tray"]},"Ci9DQUlRQUNvZENodHljRjlvT21kbVEzZFJWM3AxZFVsMVVIUklXRjlpUkc1d2FtYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":["Steve"],"services":["ac-repair"],"problems":["unknown-kitchen-appliance-issue-affecting-meal-prep"]},"one_line_summary":"Technician Steve quickly identified and fixed a kitchen-related issue, leaving the customer very satisfied.","key_phrases":["did an awesome job","knew exactly what the issue was","he fixed it","my meal prep just got easier"]},"Ci9DQUlRQUNvZENodHljRjlvT21obE5uSXpRbVp0YURaWFRWSnpTRVJSVms5TE5WRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","problem_resolution","communication"],"entities":{"technicians":["Lindsey"],"services":["ac-repair"],"problems":["water-leak","a-c-acting-up"]},"one_line_summary":"Technician Lindsey quickly diagnosed and fixed a clogged drain line and impressed the customer with her knowledge, professionalism, and proactive advice.","key_phrases":["found a clogged drain line and fixed the problem","knowledgeable, professional and friendly","future options for my consideration","keep my unit running at peak efficiency"]},"Ci9DQUlRQUNvZENodHljRjlvT25oMlQzbHpaREp6TkhaSWMzQjFNRk5MU2pNeVJrRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","pricing","courtesy","professionalism","problem_resolution"],"entities":{"technicians":["Jason"],"services":["ac-repair"],"problems":["multiple-hvac-problems"]},"one_line_summary":"Customer enthusiastically praises technician Jason Dailey for finding and fixing multiple HVAC problems efficiently and professionally.","key_phrases":["OUTSTANDING TECHNICIAN","Found multiple problems and fixed them","Highly Recommend","Reasonable, friendly & intelligent"]},"Ci9DQUlRQUNvZENodHljRjlvT25WVlNtSjRMVEpYVjBRdFgzbEJaRTVLYTJjelZGRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["emergency-service","ac-repair"],"problems":["sudden-power-loss-to-well-system","buried-line-failure"]},"one_line_summary":"Snyder responded same day to diagnose a buried line failure causing well system power loss, made a temporary repair and returned the next day for a permanent fix.","key_phrases":["lost power to our well system suddenly","responded same day","buried line failure","temporary repair to give us water"]},"Ci9DQUlRQUNvZENodHljRjlvT2twR1JFWjJWRmxWVWs5clUwUlZVbTE2UlRZM1RrRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"A long-time customer of 5-10 years highly recommends Snyder, praising their consistently reliable employees.","key_phrases":["Highly recommend Snyder","using the company for at least 5-10 years","employees never disappoint"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKWmNXZEJMVk15WTJ0MU1YaHNPV3N3UTBWemQzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Cody"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Cody for outstanding work and requests him for future visits.","key_phrases":["outstanding job","request Cody for any additional work","did an outstanding job this morning"]},"Ci9DQUlRQUNvZENodHljRjlvT2psUVZHNWZSbmxaVFZCellVZGpTMGxZVlhaTVNYYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","communication","professionalism","pricing","problem_resolution","courtesy"],"entities":{"technicians":["Chris"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Chris provided prompt, friendly, and professional service to fix a leak, communicating proactively and working efficiently even in poor weather.","key_phrases":["kept in touch via phone","showed up at the agreed-upon time","worked quickly to get the job done, even in the pouring rain","highly recommend Chris and Snyder"]},"Ci9DQUlRQUNvZENodHljRjlvT21oYWNrZzRiMDVyVXpSNFpqVk1XblJLUnpWVE5tYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Jason"],"services":["plumbing-inspection"],"problems":["plumbing-issues-on-new-home-purchase"]},"one_line_summary":"Customer praises technician Jason Ryals for his professionalism and thoroughness in assessing plumbing issues on a newly purchased home.","key_phrases":["Jason Ryals was fantastic","professional, thorough and an overall terrific person","Snyder is fortunate to have him as an employee","assess my plumbing issues on our recent home purchase"]},"Ci9DQUlRQUNvZENodHljRjlvT21seE1EaHFkVTQyZDNKZlJrb3labTFPUWxGSlJWRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication","cleanliness","courtesy"],"entities":{"technicians":["Dana"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Dana and the Snyder team delivered a pressure-free, professional, and clean AC installation with clear communication throughout.","key_phrases":["outstanding job installing our air conditioning system","no pressure","clear explanations and photos for each step","pleased to see how clean the area was"]},"Ci9DQUlRQUNvZENodHljRjlvT21ONFRDMWlXRXg1T1VWa1ptVmlaalZ5VEVsSmEwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","problem_resolution"],"entities":{"technicians":["Logan"],"services":["ac-repair"],"problems":["ac-unit-not-running"]},"one_line_summary":"Technician Logan quickly diagnosed and fixed the AC unit within 30 minutes and provided helpful maintenance advice.","key_phrases":["quickly assessed the problem","up and running within 30 minutes","thoroughly explain the issue","suggestions for future maintenance"]},"Ci9DQUlRQUNvZENodHljRjlvT21WR00xTjRaSFZsVG5SNmQwUk1jVE5QWVRWclFtYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","technical_knowledge","professionalism","responsiveness"],"entities":{"technicians":["Steve"],"services":["ac-repair"],"problems":["electrical-issue"]},"one_line_summary":"Customer praises Steve for prompt, knowledgeable, and professional same-day electrical service.","key_phrases":["Exceptional service","same day service for an electrical issue","on time, experienced, knowledgeable","very professional"]},"Ci9DQUlRQUNvZENodHljRjlvT21nelUyOUdhRzQ1VVc4eGQyWm5kbHBWVEY5eVJGRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Lindsey"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer highly praises technician Lindsey for her professionalism, knowledge, and efficiency during service visits.","key_phrases":["consummate professional","Very informative & she gets right to work","Always look forward to the great service","Highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2tSVWFtNDJNeTEyZGkxb1FqQlVZVUpPWm5OQmMzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge"],"entities":{"technicians":["Davon"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer highly praises technician Davon for his respectfulness and knowledge during a plumbing service visit.","key_phrases":["absolutely amazing","very respectful and knowledge","Highly recommend for plumbing services"]},"Ci9DQUlRQUNvZENodHljRjlvT20xc2VrSnVNelJmTTFKVFdFSkdORVo2Um01VWVsRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","technical_knowledge"],"entities":{"technicians":["Jason"],"services":["plumbing"],"problems":[]},"one_line_summary":"Jason delivered outstanding plumbing service, impressing the customer with his friendliness, thorough explanations, and deep knowledge of plumbing systems.","key_phrases":["amazing service","walked me through each step","very knowledgeable about the plumbing systems","safe and healthy home"]},"Ci9DQUlRQUNvZENodHljRjlvT2kxRFMxSnhiR04zTFd4bVRWZHRYMFZrVFhSdmRFRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Lindsey"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Lindsey for being quick, thorough, and explaining everything in detail.","key_phrases":["quick and very thorough","explained everything in detail","5 stars"]},"Ci9DQUlRQUNvZENodHljRjlvT2preVZVWXpjMnBTT1hZNVJFcDJORWQ0YzB4V0xXYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","communication","pricing","courtesy","technical_knowledge"],"entities":{"technicians":["Jason"],"services":["plumbing","ac-repair","electrical-panel"],"problems":["toilet-issues","sink-issues","shower-head-replacement","power-box-inspection"]},"one_line_summary":"Customer praises technician Jason for his punctuality, professionalism, and thorough communication during a plumbing inspection, and commends all three Snyder technicians she has used this year.","key_phrases":["friendly, on time and a complete professional","thoroughly explained what he needed to inspect","very patient with our questions","All three of these guys did a great job"]},"Ci9DQUlRQUNvZENodHljRjlvT214VGJEUlhjVGRzZGtwSlpXOW9jbVZUTnpsYVlrRRAB":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["communication","problem_resolution","responsiveness","technical_knowledge","pricing"],"entities":{"technicians":[],"services":["ac-installation","ac-repair"],"problems":["ac-freezing-up-continuously","system-unable-to-maintain-temperature-below-77-degrees","unresolved-parts-order-since-end-of-july","calls-not-being-returned"]},"one_line_summary":"Customer's $12k AC system installed in April 2025 began freezing up in June and remains unresolved after three visits and months of ignored calls.","key_phrases":["AC started freezing up continuously","refusing to even return our calls","$12k system that can't maintain a temperature under 77 degrees","beyond disappointed"]},"Ci9DQUlRQUNvZENodHljRjlvT21aSWFrNUlaWEE1VURCWmJHRTNRblpXVFVSeFdVRRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["communication","technical_knowledge","responsiveness","professionalism"],"entities":{"technicians":[],"services":[],"problems":["technicians-unable-to-service-units","poor-phone-support","inefficient-follow-up"]},"one_line_summary":"Customer reports a severely degraded experience following Snyder's acquisition of Palm Air, citing incompetent phone staff, unqualified technicians, and poor follow-up.","key_phrases":["mismanaged mess","techs who can not service the very units","useless phone staff","inefficient with all followup"]},"Ci9DQUlRQUNvZENodHljRjlvT2pWbE9USkdZMGQ1Y1hWcldGRlFhVm96ZURFMWRIYxAB":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":["inconsiderate-parking-blocking-others-from-doing-their-job"]},"one_line_summary":"Customer complaints that a Snyder employee parked inconsiderately, blocking others from doing their job.","key_phrases":["inconsiderate to others","just parking like this","took 3 seconds to think this thru","we all would benefit"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5VGRsaFRWbHBpUjJoeVRWcE9jRjl2WVVSNWNFRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism","problem_resolution"],"entities":{"technicians":["Caleb"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Caleb for exceptional professionalism, clear communication, and spot-on troubleshooting during an A/C tune-up that left the system working perfectly.","key_phrases":["exceptional job","trouble shooting was spot on","Calebs attitude was professional","He needs a raise today"]},"Ci9DQUlRQUNvZENodHljRjlvT210Wk9HSTVNbmxJY3pjMlpqaEhTMFp0VjJ0TmFrRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Ryan"],"services":[],"problems":[]},"one_line_summary":"Customer praises estimator Ryan Lewis and the entire crew for being professional, polite, and delivering a sturdy, quality job.","key_phrases":["very professional and polite","sturdy and professional job","Ryan Lewis","all members of the workers"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1aVVYSjRabXBsZUdGR1NVSktaVWxVZVVNMlYxRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair","maintenance"],"problems":["faulty-electric-wire-outside-compressor","water-leak"]},"one_line_summary":"Technician arrived on time, identified and replaced a faulty wire at the compressor, and cleared the drain pipes, leaving the customer very satisfied.","key_phrases":["arrived on time","very knowledgeable","found and replaced an electric wire outside the compressor","cleared out the water drip pipes"]},"Ci9DQUlRQUNvZENodHljRjlvT2pOTk5tZDNTMjVLTUVzelNIVlVkVkZ2ZEVoTFFrRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":["George"],"services":["electrical-inspection","ac-installation"],"problems":["improperly-installed-breaker-from-a-previous-contractor"]},"one_line_summary":"Technician George professionally reviewed the home's electrical systems, offered future recommendations, and replaced an improperly installed breaker.","key_phrases":["very professional informative technician","reviewed our home electrical systems","made suggestions for future needs","replaced one improperly installed breaker"]},"Ci9DQUlRQUNvZENodHljRjlvT25NeU0zZE9VVTlDTlhOeFNXUjRSVEpsTUdaVllrRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Lindsey"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises Lindsey for her knowledge and clear communication during a repeat maintenance visit.","key_phrases":["second time she came","very knowledgeable and explains everything","she's great","maintenance visit"]},"Ci9DQUlRQUNvZENodHljRjlvT2sxeGIzcFlRMUZEVUZOYWIzUjRSSGhyV0ZaS1FVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Nelson"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Nelson for great work completed quickly and highly recommends Snyder.","key_phrases":["Nelson was the best!!","Great work and done in a short time","Would recommend Snyder to anyone","5 Stars"]},"Ci9DQUlRQUNvZENodHljRjlvT21oNWJEbFlRVU5OVUc1UmVEVlNNRnBSWVZRNFNFRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","communication"],"entities":{"technicians":["Lindsey"],"services":["maintenance"],"problems":[]},"one_line_summary":"A 10-year Snyder customer praises technician Lindsey for her knowledge, professionalism, and thorough communication during a six-month maintenance visit.","key_phrases":["six month service","knowledgeable, professional, and friendly","explained everything she did and what to expect","used Snyder for the past 10 years"]},"Ci9DQUlRQUNvZENodHljRjlvT25oWlNWbFBNR1ZuTVRocGVrd3plalE0YTA1Q1ZuYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer switched to Snyder a year ago and highly recommends the company for its integrity and professionalism.","key_phrases":["Integrity and professionalism","switched to Synder one year ago","wished I had done so sooner","highly recommend the company"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCWGRuSnBhRTk0VGxKS01WaDROek40WkRONGFFRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":[],"services":["maintenance"],"problems":["inspection-findings","repairs-needed"]},"one_line_summary":"The technician was professional, knowledgeable, and clearly explained inspection findings and needed repairs.","key_phrases":["professional and knowledgeable","explained the problems in his inspection","in a way I could understand","repairs to be made"]},"Ci9DQUlRQUNvZENodHljRjlvT21sRk5sVTRiVzEwZVdzeGFsTlBlamd3ZERKTGNHYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","responsiveness","problem_resolution","communication"],"entities":{"technicians":[],"services":["ac-repair","maintenance"],"problems":["air-conditioning-not-working"]},"one_line_summary":"Customer received same-day AC repair with fast response, knowledgeable service, and a clear explanation of the issue, leading her to purchase a maintenance plan.","key_phrases":["air fixed in about 5 minutes","called @ 4pm, issue solved before 7","super knowledgeable and explained the issues","purchased a maintenance plan, well worth it"]},"Ci9DQUlRQUNvZENodHljRjlvT25wR1JHSmthbVZGWVRKWWFrMXlaazVaTjI0NU9HYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Sean"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Sean conducted a thorough examination and provided helpful advice in a pleasant manner.","key_phrases":["complete examination","gave good advise","pleasant and thorough"]},"Ci9DQUlRQUNvZENodHljRjlvT210YVprRlVUVk5uVkVKalFUQk5Xa0p0YkU4MlRsRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["problem_resolution","courtesy","pricing","technical_knowledge"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["recurring-unresolved-repair-issue","unnecessary-repairs-performed","overcharging"]},"one_line_summary":"Customer reports six failed repair visits, unnecessary work, overcharging, and a rude technician on multiple occasions.","key_phrases":["come out 6 times to fix something","should have been fixed the 1st time","extremely rude and condescending","repaired stuff that didn't even need repaired"]},"Ci9DQUlRQUNvZENodHljRjlvT25KNU1VVk5iWGxtYkhGek0xOHlNaTFEVkhSeVZrRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","courtesy","technical_knowledge","problem_resolution"],"entities":{"technicians":["Stephen"],"services":[],"problems":[]},"one_line_summary":"Technician Stephen arrived on time, was polite and knowledgeable, and did a great job for the customer.","key_phrases":["arrived when he said he would","polite and very knowledgeable","did a great job"]},"ChdDSUhNMG9nS0VJQ0FnSURmc1oyRjhnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Joe"],"services":[],"problems":[]},"one_line_summary":"Customer praised technician Joe and appreciated Snyder's policy of taking before and after photos to document completed work in hard-to-access areas like the attic.","key_phrases":["Joe did a nice job","before and after photos to show the completed work","hard to access areas such as the attic","Snyder policy"]},"Ci9DQUlRQUNvZENodHljRjlvT2xacVZFazFjMU5GZFVsRFYxUkxXazgyYm5oYVdHYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","professionalism","courtesy"],"entities":{"technicians":["Amy"],"services":["ductwork-update","ac-installation"],"problems":["humidifier-dehumidifier-combination-not-suitable-for-existing-system","ductwork-needing-replacement"]},"one_line_summary":"Technician Amy Cottrell impressed the customer with her honesty and expertise, correctly identifying a ductwork update as the real need instead of the requested humidifier/dehumidifier installation.","key_phrases":["humidifier/dehumidifier combination would have offered no value","needed an update to our ductwork","extremely knowledgeable","friendly, professional"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1d1MzbE9XWGMxUTJGRlJXcGtNVFkyVTE4eE9IYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism","problem_resolution"],"entities":{"technicians":["Kevin"],"services":["plumbing"],"problems":["kitchen-faucet-repair","water-leak"]},"one_line_summary":"Technician Kevin efficiently repaired a kitchen faucet and ice-maker waterline, leaving the customer highly satisfied with his friendly and respectful service.","key_phrases":["repaired my kitchen faucet","waterline to my ice-maker","friendly, respectful and efficient","did a great job"]},"Ci9DQUlRQUNvZENodHljRjlvT2pkNGIyTnJZbmxxYTFNNU5tZHpPR3haZUhOdWFuYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","technical_knowledge","communication","cleanliness","courtesy"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises the maintenance team for being punctual, thorough, communicative, polite, and respectful of their home.","key_phrases":["on time and thorough","explained everything and followed up with pictures","wore booties the entire time","deserve 10 stars and a raise"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCSFEwZDJRbTFFV2pWbk5YRlJUVEJ6U21RMVYwRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Dylan"],"services":["ac-repair","maintenance"],"problems":["ac-not-running","previous-maintenance-not-performed-properly"]},"one_line_summary":"Dylan quickly restored the AC and provided transparent documentation proving a prior company had not completed the paid maintenance.","key_phrases":["Dylan was fantastic","got the AC up and running","explained clearly what he was doing","took pictures showing how they did not do the maintenance"]},"Ci9DQUlRQUNvZENodHljRjlvT25jNFoyVllUVFZxTjBvellYWmtVMmhpVm5reVUzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Dylan"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer highly praises technician Dylan for his thorough explanations, expert advice, and professionalism during an HVAC maintenance visit.","key_phrases":["excellent job with all the explanations","very thorough, answered all my questions","good advice on small things to prolong the life of my units","definitely hired the right person"]},"Ci9DQUlRQUNvZENodHljRjlvT25GYUxVOXlWR2xsV21SVFgzVTFlbk15VFRGU04wRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["Dylan"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Dylan for being informative, kind-hearted, and genuinely passionate about his work.","key_phrases":["very informative and explained everything to the tee","kind hearted people","genuinely passionate about their jobs","such a pleasure"]},"Ci9DQUlRQUNvZENodHljRjlvT2tsdlVpMTVSazR5VDFKNWN6Tk1lRGd6UVhKaFpYYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","technical_knowledge"],"entities":{"technicians":["Dakota"],"services":["emergency-service"],"problems":["electrical-emergency"]},"one_line_summary":"Customer highly praises technician Dakota for his professionalism, transparency, and clear communication during an electrical emergency assessment.","key_phrases":["professionalism, attention to detail, and honest right from the start","didn't beat around the bush","told us exactly what we were looking at","first class service"]},"Ci9DQUlRQUNvZENodHljRjlvT201cVVFdzFhWEJaVUhWVVozSnNPV0ZIYkVKRmVGRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism","technical_knowledge"],"entities":{"technicians":["German"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician German for being friendly, honest, and efficient in assessing their needs.","key_phrases":["friendly, honest, and efficient","assessed my needs","happy with the results","you are awsome"]},"Ci9DQUlRQUNvZENodHljRjlvT2w5VVZXcDBSVzAyZFZSUk5UbFFTMmRRZEhSTFFsRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","communication","scheduling"],"entities":{"technicians":["Dylan"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Dylan for being prompt, professional, and clear in his explanations, and plans to request him for their next 6-month maintenance visit.","key_phrases":["prompt and professional","explained everything in layman's terms","definitely request his service","6-month maintenance checkup"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4VVZUWnFhV1JUZDB4RlJuVlZUVVpLTm5Kd1NWRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Dylan"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Dylan for being personable and thoroughly explaining the system service and future recommendations.","key_phrases":["very personable young man","explained everything he did","future projections with my system","great experience"]},"Ci9DQUlRQUNvZENodHljRjlvT25aUVpFSTJhV001VkRaTFgwSnlWVGg2YkY5RllrRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Josh"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Josh and Snyder's communication for delivering a perfect, thorough service experience.","key_phrases":["absolutely wonderful","took the time to make sure everything was perfect","kept me informed all the way through","very impressed with Snyder"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSQmFGSlFjSEpOWm1ZNFVtVlFkMVp2Wldsak0wRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["cleanliness","courtesy","technical_knowledge","problem_resolution"],"entities":{"technicians":["Jesse"],"services":["ac-repair","water-damage-mitigation"],"problems":["toilet-clog-from-flushable-wipes","water-leak"]},"one_line_summary":"Jesse and his team resolved a toilet-related water leak, cleaned up thoroughly, and took extra precautions to prevent mold, earning a glowing five-star recommendation.","key_phrases":["cleaned up the bathroom after fixing the toilet issue","kind, respectful, and took the extra time","make sure we would not get mold from sitting water","Five stars all the way"]},"Ci9DQUlRQUNvZENodHljRjlvT2twNllsVmxaV2hGYWxCWU1GbExlSFJWVjFwRllsRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","courtesy","pricing","professionalism"],"entities":{"technicians":["Ian"],"services":["maintenance"],"problems":["issue-with-older-ac-unit"]},"one_line_summary":"Technician Ian delivered outstanding AC maintenance service by diagnosing and resolving an issue, explaining preventive care, and impressing the customer with his friendly and professional demeanor.","key_phrases":["went above to identify the issue and correct it","careful, patient, and friendly demeanor","amazing for the cost","continue to use Snyder in the future"]},"ChZDSUhNMG9nS0VJQ0FnSUM5X1p2ZVZnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Joe"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Joe Coleman performed a timely, professional, and knowledgeable A/C maintenance check, leaving the customer fully satisfied and committed to continued service.","key_phrases":["came out on time as scheduled","very professional and well mannered","knowledgeable about our system","will continue to have Synder maintain my service needs"]},"ChZDSUhNMG9nS0VJQ0FnTUNnbDRxdkVREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","pricing","problem_resolution"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises a professional technician who resolved their issue and worked with the office to secure the best price.","key_phrases":["very professional","fixed my issue","get me the best price","Snyder cares about their customers"]},"Ci9DQUlRQUNvZENodHljRjlvT2tneE1VWmFURm93VDJ0eFNsbE5kMU5aWTIweE1FRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","courtesy","pricing","scheduling","problem_resolution","professionalism"],"entities":{"technicians":["Joe","Katia"],"services":["ac-installation","plumbing"],"problems":["water-leak","smoldering-smell","tripped-breaker"]},"one_line_summary":"Joe Byrd provided honest, knowledgeable advice on a leaking water heater and Katia Lindsey completed a quick same-day installation to the customer's satisfaction.","key_phrases":["breath of fresh air","gave us his honest advice without being pushy","install was completed quickly","nothing short of knowledgeable and excellent"]},"Ci9DQUlRQUNvZENodHljRjlvT21ZeFdrcHBUbTl5TVdGUFFVbFRUVll6VURkNVVtYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Katia"],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"Technician Katia performed a water heater installation professionally and thoroughly explained how the system works.","key_phrases":["did a great job","very polite and professional","showed me everything and explained how it's working","water heater installation"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGUWVsbHJNM1ZVZVVkck9HbE1VSFJHZVhCT2FVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","pricing","responsiveness","professionalism"],"entities":{"technicians":["Justin","Conan"],"services":["ac-installation"],"problems":["ceiling-fans-needed-replacing","hanging-lights-needed-replacing","thermostat"]},"one_line_summary":"James praises technicians Justin and Conan for expertly completing multiple electrical installations the same day as the quote at fair pricing.","key_phrases":["amazing job replacing three ceiling fans","start working the same day they came out to quote me","competent, smart technicians","offer fair pricing"]},"Ci9DQUlRQUNvZENodHljRjlvT2twNGNFeFRka3hTY1ZjdE1UZG5OalJKZEVJeFJtYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","problem_resolution","pricing","professionalism"],"entities":{"technicians":["Tom"],"services":["ac-repair","maintenance"],"problems":["not-cooling"]},"one_line_summary":"Technician Tom resolved a cooling issue with the outside unit at no charge following a routine maintenance visit.","key_phrases":["did a great job","unit was not cooling","repaired the unit free of charge","nice work"]},"Ci9DQUlRQUNvZENodHljRjlvT2toWWRWaGlVazlPUkVRMWVFeGlMVXRuUjBsNE5rRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["ac-installation","maintenance","heating"],"problems":[]},"one_line_summary":"A long-time customer praises Snyder for consistently excellent HVAC installation and service across multiple years.","key_phrases":["used Snyder Air Condition for years","installing new systems and for serviceing","steller at meeting our needs","Only company we use"]},"ChdDSUhNMG9nS0VJQ0FnSURnem9QQ3BBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","courtesy","professionalism"],"entities":{"technicians":["Joe"],"services":["ac-repair"],"problems":["ac-concerns"]},"one_line_summary":"Technician Joe was praised for being attentive, knowledgeable, thorough, and going above and beyond to explain the AC system.","key_phrases":["incredible","above and beyond to explain","knowledgeable and thorough","very attentive when looking into our concerns"]},"ChdDSUhNMG9nS0VJQ0FnSUR1anJtN3J3RRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","cleanliness","problem_resolution"],"entities":{"technicians":["Sebastian","Ryan","Zion","Devon","Chris","Nyguen","Dillon","Ken","Carlton"],"services":["ac-installation","plumbing","electrical-panel-rewire","bi-yearly-inspection","heating","drain-clearing"],"problems":["ac-system-replacement","kitchen-faucet-installation","electrical-fuse-box-rewiring","ac-condensation-line-backup","water-leak"]},"one_line_summary":"A long-time repeat customer praises multiple Snyder technicians—Sebastian, Ryan, Zion, Devon, Chris, Nyguen, Dillon, Ken, and Carlton—across numerous visits for AC installation, plumbing, electrical, and inspection services, consistently highlighting their professionalism, knowledge, and excellent training.","key_phrases":["excellent technicians","He made the sale out of sheer honesty","Never seen someone so young with the knowledge he has","your training methods are making Snyder the BEST IN JACKSONVILLE"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCaUxUaHRUbk54TjFoRWFsTTNUbVpHVGtaUlEyYxAB":{"sentiment":"positive","sentiment_score":0.99,"aspects_mentioned":["responsiveness","punctuality","problem_resolution","courtesy","professionalism"],"entities":{"technicians":["John"],"services":["emergency-service","ac-repair"],"problems":["downstairs-power-outage","circuit-breaker-issue"]},"one_line_summary":"Electrician John delivered outstanding emergency service on a Sunday morning, resolving a power outage quickly and going above and beyond by bringing the customer coffee.","key_phrases":["less than 12 hrs emergency call response","super quick resolution to our downstairs power outage","picking up a cup of coffee","Give this man a promotion"]},"Ci9DQUlRQUNvZENodHljRjlvT204MlgxRnNjM2RwYVdSa2MzTmZWRXBST1RKVGVHYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","communication","pricing","problem_resolution"],"entities":{"technicians":["Petey"],"services":["ac-installation","ac-repair"],"problems":["unexpected-issue-with-valve-installation-due-to-builder-s-original-use-of-plastic-fittings","drywall-damage-during-installation"]},"one_line_summary":"Technician Petey handled an unexpected valve installation complication honestly and professionally, honoring the original $2,800 price and arranging repairs at no extra charge.","key_phrases":["upfront and honest about what happened","replace the valve at no extra charge","sticking to the original agreed price of $2,800","gave me confidence that I chose the right person"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGZmJUbGtRelEyWjNNNUxYSlZNRXR3TldKbmJVRRAB":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["courtesy","communication","problem_resolution","professionalism"],"entities":{"technicians":["Brown"],"services":[],"problems":["unspecified-prior-company-mess-up","unresolved-issue-requiring-follow-up-fix"]},"one_line_summary":"After a prior company mishap, technician Brown resolved the issue with patience, politeness, and clear communication.","key_phrases":["polite, respectful young man","Listen to my concerns and explain everything","took his time and fix the problem","big mess up from the company"]},"Ci9DQUlRQUNvZENodHljRjlvT205M1EybFpTVjluTlZnNFExcE9WVUUxVW5Odk9GRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Savannah"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Savannah Roberts for her professionalism and ability to clearly explain her service process.","key_phrases":["great service tech","described her process","easy to understand"]},"ChdDSUhNMG9nS0VJQ0FnSUN4cHE2azNnRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","technical_knowledge"],"entities":{"technicians":["Brian"],"services":["ac-repair","maintenance"],"problems":["a-c-issues"]},"one_line_summary":"Customer was highly impressed by Brian B's professionalism and communication, and signed up for preventive maintenance agreements on two properties.","key_phrases":["amazing professional job","explained the issues with my A/C","impressed with the communication from the team","signed up for preventive maintenance on both of my properties"]},"Ci9DQUlRQUNvZENodHljRjlvT2t0NWRUQklYMWhZVmtwcmNHTmtPV1paWm1GTGNIYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer had a great experience with a punctual, knowledgeable, and considerate technician and highly recommends Snyder for AC work.","key_phrases":["on time","very considerate and knowledgeable","great experience","highly recommend Snyder for AC work"]},"Ci9DQUlRQUNvZENodHljRjlvT21wbVUwbEJWR2xyY1dVNWEzSXlZbXByT0hCelpuYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":["Tracy"],"services":["ac-installation"],"problems":["light-fixtures-needed-replacement"]},"one_line_summary":"Technician Tracy Moss quickly and efficiently replaced two light fixtures and was praised for being personable and courteous.","key_phrases":["quickly and efficiently replaced 2 light fixtures","personable and courteous","Thank you!"]},"ChZDSUhNMG9nS0VJQ0FnTUNnbU5LM0pREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["plumbing-line-snaking"],"problems":["clogged-or-obstructed-main-plumbing-line"]},"one_line_summary":"Customer praises Snyder's friendly, knowledgeable technician who efficiently snaked their main plumbing line and plans to continue using the service.","key_phrases":["Excellent and professional","Very friendly and knowledgeable","Got right down to business","We will be continuing our business with Snyder"]},"Ci9DQUlRQUNvZENodHljRjlvT214TGRXTjVXVlZVTjNwRkxXb3RRMHB3UWtSc1RHYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","problem_resolution","professionalism"],"entities":{"technicians":["Lindsey"],"services":["ac-repair","ac-installation","maintenance"],"problems":["air-conditioning-system-issues"]},"one_line_summary":"A 9-year customer praises technician Lindsey for her expertise, courtesy, and thorough AC system reviews, requesting she remain assigned to his account.","key_phrases":["excellent technician","pleasant to deal with and courteous","my preferred technician","comprehensive review of all problems"]},"Ci9DQUlRQUNvZENodHljRjlvT25oMmNWZFFNMkZRZVZwcVFsbEJXbHBtYkRGaVduYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","communication","courtesy","technical_knowledge","pricing"],"entities":{"technicians":[],"services":["plumbing-inspection"],"problems":["plumbing-issue"]},"one_line_summary":"Customer praises Snyder's plumbing visit for punctuality, honest pricing, thorough communication, and respectful service.","key_phrases":["on time","told me exactly what was going on","no lies just the truth","very respectful and kind and understanding"]},"Ci9DQUlRQUNvZENodHljRjlvT2psRWVXdHNha3RWVlhOaU9XbDBZazVOYjFOS1kxRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","punctuality","communication","cleanliness","scheduling"],"entities":{"technicians":["Shannon"],"services":["electrical-service"],"problems":["last-minute-appointment-needed-after-another-company-cancelled"]},"one_line_summary":"Technician Shannon delivered punctual, professional, and clean electrical service after Snyder quickly accommodated a same-morning appointment when another company cancelled.","key_phrases":["true professional","left the condo cleaner than when he arrived","made that appointment in the morning after another company cancelled","will definitely use them again"]},"Ci9DQUlRQUNvZENodHljRjlvT25vMlRHZEdMWFJYTlRaTWRHOVdNMUJXVGt0UVVHYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality","courtesy"],"entities":{"technicians":["Ismael"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Ismael for his patience during a storm and for completing the job well.","key_phrases":["willing to wait for the rain to stop","instead of rescheduling","completed the job well","Very nice young man"]},"Ci9DQUlRQUNvZENodHljRjlvT25KWFYxUjNUMDlQY1ZkZlVEaE5hVUpNVVZSTFExRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Kat"],"services":["plumbing"],"problems":["calcium-build-up-in-the-shower-plumbing-and-shower-head","bad-filters"]},"one_line_summary":"Technician Kat quickly diagnosed and resolved a calcium buildup and bad filter issue in the shower plumbing, impressing the customer with her professionalism and thoroughness.","key_phrases":["calcium build up in the shower plumbing","diagnosed the problem very quickly","took the extra time to swap around different shower heads","her extra time and her professionalism"]},"Ci9DQUlRQUNvZENodHljRjlvT2s0emJqbFhVVFZUTUZkalYzbEdjbHBFZEZCbWRHYxAB":{"sentiment":"negative","sentiment_score":-0.65,"aspects_mentioned":["problem_resolution","communication","pricing","responsiveness"],"entities":{"technicians":[],"services":["ac-repair","ac-installation"],"problems":["water-leak","faulty-tub-overflow-installation","cracked-gasket-around-overflow-valve","unresolved-billing-credit"]},"one_line_summary":"Customer is satisfied with the plumbing repair itself but frustrated that a promised billing credit for a failed repair was never applied despite two follow-up calls.","key_phrases":["we'll credit you for the cost of the repair","never happened","called them up twice to have it corrected","transferred my request to billing"]},"ChdDSUhNMG9nS0VJQ0FnTUN3cm95bHZnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Jason"],"services":["ac-installation"],"problems":["need-for-new-air-conditioner"]},"one_line_summary":"Technician Jason impressed the customer with thorough explanations, multiple options for a new AC, and professionalism that inspired confidence in Snyder.","key_phrases":["explained everything","offered several options","very thorough","Give that man a raise"]},"ChZDSUhNMG9nS0VJQ0FnSUNzc2ZmdFJ3EAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["punctuality","courtesy","professionalism","communication","technical_knowledge","scheduling"],"entities":{"technicians":["Steve"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Technician Steve delivered a prompt, professional, and well-communicated electrical installation that left the customer satisfied and likely to return.","key_phrases":["arrived on time","explained what he was doing at each step","completed in a timely manner","continue to utilize Snyder Air Conditioning for our future electrical needs"]},"Ci9DQUlRQUNvZENodHljRjlvT2pjemExaGhVaTAyZEdGUlprUnRiRjlrYnpOSVMwRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["problem_resolution","pricing","responsiveness","professionalism"],"entities":{"technicians":[],"services":["plumbing"],"problems":["toilets-not-flushing","sewage-backing-up-into-tubs","water-leak"]},"one_line_summary":"Customer paid $250 for a clog fix that failed the next day, then was asked to pay an additional $100 with no guarantee the issue would be resolved.","key_phrases":["none of toilets were flushing","sewage now coming back up into the tubs","no promises of fixing the problem","milking as much money as they can"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5dE5XOW9SWE5CVjFSb2FEbHlOVXR0ZEZKRldWRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["problem_resolution","responsiveness","pricing","scheduling","communication"],"entities":{"technicians":[],"services":["maintenance","emergency-service"],"problems":["ac-completely-out","90-degree-heat-inside-home","emergency-service-not-honored-despite-maintenance-plan"]},"one_line_summary":"Customer with a paid maintenance plan was denied emergency AC service despite a complete AC outage in 90-degree heat, leaving them waiting until the next day.","key_phrases":["emergency fee being waived with the promise of emergency service","no APPOINTMENTS and I had to wait until the next day","90 degrees outside and in my house","Total ripoff"]},"Ci9DQUlRQUNvZENodHljRjlvT2xaNGVHRmhZV016Wm5GeE5HRllZVWx0UzFsQ2NsRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Aaron"],"services":["ac-installation","water-usage-monitoring"],"problems":[]},"one_line_summary":"Aaron impressed the customer with polite, professional service during both an outdoor shower installation and a follow-up visit that included walking the husband through a water usage tracking app.","key_phrases":["excellent job","always polite and professional","went the extra mile","outdoor shower installation"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGS1pFOTVNRFYwY0dsa1EydEZaSGR2TTBoUlNGRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":["Billie"],"services":[],"problems":[]},"one_line_summary":"Technician Billie Stanley provided excellent service by keeping the customer informed and demonstrating great customer care.","key_phrases":["did an amazing job","let us know what he were doing","customers service were great","Thanks Billie"]},"Ci9DQUlRQUNvZENodHljRjlvT21aeVZXMUpNbEUxYkZNMlFXMXJkamsyWW0xemEwRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Joseph"],"services":["ac-repair"],"problems":["ac-repair-needed"]},"one_line_summary":"Customer praises Snyder for excellent AC repair work and highly recommends technician Joseph for his professionalism.","key_phrases":["excellent job on repairing my AC","Mr. Joseph is very professional","highly recommend him to service your AC"]},"Ci9DQUlRQUNvZENodHljRjlvT2xWSlpHRTBiV2g2ZUhablpsVjFOSGh4TVZOUlEyYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Allonzo"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer is very happy with Allonzo's professional and efficient installation work.","key_phrases":["extremely professional and efficient","great work","very happy","installation"]},"Ci9DQUlRQUNvZENodHljRjlvT2xocGVXOUhZbFJwY1U0MlZrZElOWGswTkdaR2VrRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Amy"],"services":[],"problems":[]},"one_line_summary":"Customer highly praises technician Amy C. for being professional, knowledgeable, and going above and beyond to inspire confidence.","key_phrases":["went above and beyond","helpful, professional, knowledgeable","made me feel comfortable and confident","Can't recommend Amy enough"]},"Ci9DQUlRQUNvZENodHljRjlvT21saVNFWmpUbnBwTTAxc2RqWklSbTFLYzNNelNuYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Ian"],"services":[],"problems":[]},"one_line_summary":"Customer is extremely impressed by 22-year-old technician Ian's knowledge, professionalism, and humble attitude despite only 3 months in the trade.","key_phrases":["best representation of what a company should look like","very knowledgeable and ahead of his time","professionalism is what everyone should learn from","I would recommend Ian over any top professional"]},"Ci9DQUlRQUNvZENodHljRjlvT2pOS2NESnRVbTEwZWpGcFRVeElNM1UyYjI1elEyYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Shawn"],"services":["ac-installation"],"problems":["kitchen-sink-faucet-installation-issues"]},"one_line_summary":"Technician Shawn quickly and successfully completed a kitchen sink faucet installation that the customer had struggled to do themselves.","key_phrases":["did fantastic","ran into some issues","got it done in less than 20 minutes","kitchen sink faucet installation"]},"Ci9DQUlRQUNvZENodHljRjlvT25WYWMwZFZRWGcwU1hJNVozbGlhM1kzTFRkQldtYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","cleanliness","pricing","communication"],"entities":{"technicians":["Sam"],"services":["plumbing-diagnosis"],"problems":["water-leak"]},"one_line_summary":"Technician Sam provided professional, courteous, and thorough service diagnosing a potential drain leak, including detailed cost explanation and full cleanup.","key_phrases":["professional and courteous","explained each step he was taking","cleaned up and swept every area he worked in","detailed explanation of what the work will cost"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4T2JGZHhkMXBqU1UxZlZHcGZZbDlmVVZacVlWRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge","pricing"],"entities":{"technicians":["Ronald"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Technician Ronald was praised for his honesty, not upselling unnecessary repairs, and doing thorough quality work.","key_phrases":["Ronald was honest","wasn't trying to upsell us","took his time","did a great job"]},"Ci9DQUlRQUNvZENodHljRjlvT25WMFdVSm9SSGRMZW5sMmNuWlBkVFJZV2pWS2FGRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Phillip"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Phillip for being knowledgeable and professional and would use Snyder again.","key_phrases":["very knowledgeable and professional","Great company","would definitely use them again"]},"Ci9DQUlRQUNvZENodHljRjlvT25WSFVIaFdiR3BNTjBRM1VWUjNUV1p5TW1NMVZYYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","communication","problem_resolution"],"entities":{"technicians":["Walter"],"services":["ac-repair"],"problems":["a-c-repairs-needed"]},"one_line_summary":"Technician Walter arrived on time, listened attentively, and quickly resolved the A/C issue to the customer's satisfaction.","key_phrases":["Excellent service","arrived on schedule","listened to my concerns","promptly repaired the issue"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGa1MyOUtNbXhOYkRaalNVeHNaVjkxZDI5cGIxRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["communication","responsiveness","professionalism"],"entities":{"technicians":[],"services":[],"problems":["poor-phone-treatment","excessive-hold-time","poor-management"]},"one_line_summary":"Customer had a highly negative experience with phone hold times and management, ultimately switching to a different company.","key_phrases":["don't treat people well on the phone","putting you on hold for 12 minutes","Management is absolute trash","Find a better company"]},"Ci9DQUlRQUNvZENodHljRjlvT2xsb1VVNXhaMkZCZG5sWlUwcFBkbE5hZGs1U09FRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","technical_knowledge","communication","courtesy","professionalism"],"entities":{"technicians":["Jason"],"services":["ac-repair","ac-installation"],"problems":["ac-not-working","frozen-coils"]},"one_line_summary":"Customer praises Jason and Snyder for same-day holiday AC service, transparent recommendations, and friendly knowledgeable staff throughout a 3-day repair and replacement process.","key_phrases":["came out same day, on a holiday no less","broke down the ones he recommended and why","friendly and knowledgeable","Can't recommend them enough"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWbU5saDVRVlEwTWxCaGRUVjRWRkYwUkU0ek5HYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","technical_knowledge","problem_resolution"],"entities":{"technicians":["Casey"],"services":["ac-repair"],"problems":["ac-not-working"]},"one_line_summary":"Long-time customer praises technician Casey for arriving early and quickly diagnosing and fixing her AC problem.","key_phrases":["showed up early","found the problem right away","service has been spot on","I had my AC"]},"Ci9DQUlRQUNvZENodHljRjlvT201TFQzcDRkV1J4VURJMVZGZE1ZWGhuWlhkbFEzYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","courtesy","punctuality"],"entities":{"technicians":["Russell"],"services":["ac-repair"],"problems":["a-c-not-working"]},"one_line_summary":"Technician Russell quickly diagnosed and fixed the customer's A/C in under 30 minutes while being polite and professional.","key_phrases":["diagnose the problem in less than 2 minutes","A/C fixed and running","on his way in less than 30 minutes","polite"]},"Ci9DQUlRQUNvZENodHljRjlvT2pKZmNuSmFUVk5yZWxCRWRsZDNkVXA2VUdoU1JYYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["David"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician David thoroughly explained all work performed and ensured the customer fully understood, leaving them eager to have him return.","key_phrases":["explained all that he did","careful to make sure we understood everything","pleased to have him work in our home again"]},"Ci9DQUlRQUNvZENodHljRjlvT2s4MmRscGhkVUl0TTNjNFNVTTNlbWxtZWkwME0xRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","technical_knowledge"],"entities":{"technicians":["Mo"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Mo performed a thorough 6-month AC check-up on time and professionally, leaving the customer very satisfied.","key_phrases":["very thorough","on time","very professional","very happy with the job"]},"Ci9DQUlRQUNvZENodHljRjlvT25FMFRIbDViREl6TkVkMFdGcExSVUpJUTBkblJsRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","problem_resolution","professionalism"],"entities":{"technicians":["Bryce"],"services":["ac-repair"],"problems":["unspecified-ac-issue-requiring-assessment-and-same-day-installation"]},"one_line_summary":"Technician Bryce delivered excellent service by thoroughly assessing the issue, sharing photos, offering options, and completing the installation the same day.","key_phrases":["provided photos of what he saw","gave me options","He listened","installed the options that I chose on the same day"]},"ChZDSUhNMG9nS0VJQ0FnTUNJN2NTb0xBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication","problem_resolution"],"entities":{"technicians":["Jason"],"services":["ac-repair"],"problems":["a-c-not-working"]},"one_line_summary":"Customer praises technician Jason for his professionalism, knowledge, and clear communication while repairing her A/C.","key_phrases":["extremely professional, knowledgeable, efficient and trustworthy","explained the issue to me and the steps that he took to resolve the issue","Awesome experience","can't thank Jason enough"]},"Ci9DQUlRQUNvZENodHljRjlvT2pad1dWUmlhbEpsTlRGbWQxaDZja2hwVkZka1YxRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","communication","courtesy"],"entities":{"technicians":["John"],"services":["ac-repair"],"problems":["air-conditioner-inspection-needed"]},"one_line_summary":"Technician John was thorough, pleasant, and informative during an air conditioner checkup.","key_phrases":["very thorough","explained everything I needed to know","Very pleasant and informative"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGRGNWRmtUMGhIT0V0WU0xRkhlVjlWVXpNemNVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Jesse"],"services":["generator-service"],"problems":["generac-generator-needed-service"]},"one_line_summary":"Customer praises Jesse for doing a wonderful job servicing their Generac generator and highly recommends the company.","key_phrases":["Excellent company to work with","Jesse came out and did a wonderful job","Generac generator needed service","Highly recommend these folks"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCblgyVmhOakkzZFZOWmNtMVZRbUZVWWtkNVEyYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","courtesy","communication","professionalism"],"entities":{"technicians":["Anthony"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Anthony provided knowledgeable, thorough, and respectful air conditioning service while clearly communicating his work.","key_phrases":["very knowledgeable","extremely pleasant and respectful of my home and property","He explained what he was doing","serviced my air conditioning unit thoroughly"]},"ChZDSUhNMG9nS0VJQ0FnSUM3enRYZk1REAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","courtesy","cleanliness","professionalism"],"entities":{"technicians":["Steve"],"services":["ac-installation"],"problems":["light-fixture-needed-replacement"]},"one_line_summary":"Technician Steve efficiently replaced a light fixture, impressing the customer with his knowledge, pleasant demeanor, and thorough cleanup.","key_phrases":["replaced a light fixture","very pleasant to work with and knowledgeable","cleaned up after the job","took the old fixture and bulb for disposal"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkRGJuVlFNbVJyT0hjeGVGUnRUMmQ2TkhnMk9IYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","communication","professionalism","courtesy"],"entities":{"technicians":["Joe"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Joe Coleman received glowing praise for his expert knowledge, clear communication, and willingness to educate the customer on HVAC maintenance.","key_phrases":["world class","educating us as well as answering any and all questions","explaining how to maintain our HVAC system","I can't say enough good things"]},"Ci9DQUlRQUNvZENodHljRjlvT2poUFJrODRhRGd3VGt4d1pDMUhhM1pNU0c5S1dIYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","problem_resolution","communication"],"entities":{"technicians":["Kyle","John"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Kyle for his professionalism, compassion, and going the extra mile by consulting his supervisor to help resolve her situation.","key_phrases":["very professional and compassionate","real asset to your company","did not hesitate to go an extra mile","talking to Mr John, his supervisor to help me"]},"Ci9DQUlRQUNvZENodHljRjlvT2tjM1kwVkxaMU54U0hkTVNYVlhPV3AxYTJoNWJuYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","punctuality","communication","problem_resolution","courtesy"],"entities":{"technicians":["Jamal"],"services":["ac-repair"],"problems":["unspecified-ac-issue"]},"one_line_summary":"Technician Jamal resolved an AC issue quickly and professionally, impressing the customer with clear communication and attention to detail.","key_phrases":["fantastic","fixed the issue quickly","attention to detail","friendly attitude"]},"Ci9DQUlRQUNvZENodHljRjlvT25GRE5EWlhTMDVrV1RGV1JGTktURFp1V1ZjNVEzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["scheduling","professionalism"],"entities":{"technicians":["Billie"],"services":["ac-repair","electrical","plumbing"],"problems":[]},"one_line_summary":"Customer praises technician Billie and the easy scheduling process, expressing loyalty to Snyder for all their AC, electric, and plumbing needs.","key_phrases":["Billie was great","easy and quick","will always use Snyder","always great"]},"ChZDSUhNMG9nS0VJQ0FnSUNwa3F6QVVREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","communication","problem_resolution"],"entities":{"technicians":["Aidan"],"services":["ac-repair"],"problems":["a-c-not-working","missing-regulator-on-unit"]},"one_line_summary":"Technician Aidan arrived on time, thoroughly diagnosed and repaired the A/C issue, and also identified and fixed a missing regulator on the unit.","key_phrases":["on time, very thorough and professional","Explained what our problem was","found that there was no regulator on the unit","Good job Aidan"]},"ChdDSUhNMG9nS0VJQ0FnSUM4OHNXcC1BRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism","punctuality","scheduling"],"entities":{"technicians":["Tim"],"services":["maintenance"],"problems":[]},"one_line_summary":"Tim arrived on time and professionally completed a routine maintenance visit on a newer unit, and the customer renewed their annual maintenance plan.","key_phrases":["very polite and professional","He was on time","maintenance in a reasonable time","renew my maintenance for the coming year"]},"Ci9DQUlRQUNvZENodHljRjlvT20xek5sRklUR2MzVDJkR2QwVllORTVOUmxoWmNtYxAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["communication","professionalism","problem_resolution","courtesy"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["condensate-pump-repair","ac-unit-not-turning-on-after-technician-visit"]},"one_line_summary":"Technician diagnosed the AC, shut it off without explanation, left without communicating anything, and the unit no longer works, with the company refusing to inform the tenant.","key_phrases":["told no one absolutely nothing","turned our AC completely off","sat in our yard for an hour","can't tell me anything because I'm a tenant"]},"Ci9DQUlRQUNvZENodHljRjlvT2xaRVlrZEhXRUZvUjBGTVZVcHNiMlJxYTNsT1lWRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","punctuality","courtesy","professionalism"],"entities":{"technicians":["Tracy"],"services":[],"problems":[]},"one_line_summary":"Customer is highly satisfied with technician Tracy Moss, praising his expertise, promptness, kindness, and above-and-beyond service.","key_phrases":["know his job very well","went above and beyond","very happy customer","I truly recommend him"]},"Ci9DQUlRQUNvZENodHljRjlvT21acGNYbGZNakJ5UW5aUFdVTTViMFZMTUVkWlVVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Josh"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praised technician Josh for his professionalism and great work, and plans to request him for future bi-annual maintenance visits.","key_phrases":["very professional and down to earth","Did a wonderful job","ask for him to do my maintenance every 6 months","would recommend Josh and Snyder"]},"ChdDSUhNMG9nS0VJQ0FnSUQ3cHE3VW93RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","courtesy"],"entities":{"technicians":["Omar"],"services":[],"problems":[]},"one_line_summary":"Customer had a wonderful experience with technician Omar, praising his punctuality, professionalism, and friendliness, and requesting him for future visits.","key_phrases":["exceptionally professional, polite and friendly","On time","give this young man a raise","make a special request for Omar"]},"Ci9DQUlRQUNvZENodHljRjlvT2kxTVRISldYMDF2T1U4eWJHOURRVkoxU1cxWmFrRRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["punctuality","technical_knowledge","problem_resolution","professionalism","communication"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["disconnected-duct","ac-unit-not-working"]},"one_line_summary":"Technician arrived late, failed to inspect under the house, falsely claimed major AC issues, and refused service — a competing company fixed a disconnected duct in 10 minutes.","key_phrases":["showed up two hours late","never went under the house","unit was perfectly fine","lied straight to your face"]},"Ci9DQUlRQUNvZENodHljRjlvT25GR1UwcGtOREl0UTBjM1JsSkRRVzA0T0doR1oxRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","communication","problem_resolution"],"entities":{"technicians":["Aiden"],"services":["ac-repair"],"problems":["not-cooling"]},"one_line_summary":"Technician Aiden impressed the customer with respectful, thorough communication and successfully restored cooling to the home.","key_phrases":["very respectful and took time to explain everything","took pictures showing and explaining what was wrong","my home is cool again","me and my dogs are happy"]},"Ci9DQUlRQUNvZENodHljRjlvT2twU2NqRXpkalk0UlhseVIxTm1OV3hzVTBSS1dsRRAB":{"sentiment":"negative","sentiment_score":-0.93,"aspects_mentioned":["communication","problem_resolution","pricing","responsiveness","professionalism"],"entities":{"technicians":[],"services":["ac-repair","maintenance"],"problems":["failed-evaporator-coil","warranty-dispute","denied-management-escalation","3300-out-of-pocket-repair-cost"]},"one_line_summary":"Customer paid $1290 for a labor warranty and years of maintenance plans but was denied warranty coverage for a $3300 repair and repeatedly refused access to management to address the dispute.","key_phrases":["denied warranty coverage since I didn't purchase the system","request to be heard by management denied four times","would not have purchased a $1290 labor warranty had I been told","I have a new AC company now"]},"ChdDSUhNMG9nS0VJQ0FnSUNCa2JpOXdBRRAB":{"sentiment":"positive","sentiment_score":0.45,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","communication","pricing","problem_resolution"],"entities":{"technicians":["David"],"services":["ac-repair"],"problems":["failed-motor-requiring-temporary-replacement-while-waiting-for-original-factory-part"]},"one_line_summary":"A loyal repeat customer praises technician David's professionalism and thoroughness but raises concerns about being charged to rent a temporary motor while awaiting the original factory part.","key_phrases":["David was fantastic","price gouging for the use of the temporary motor","second generation Snyder customer","check the entire system, not just the repair"]},"Ci9DQUlRQUNvZENodHljRjlvT25GeVpUQXlVbkJFWVc1dFJtZ3dTRlZXVDFWNmJHYxAB":{"sentiment":"neutral","sentiment_score":0.2,"aspects_mentioned":["professionalism","communication","technical_knowledge","courtesy","responsiveness"],"entities":{"technicians":["Jermain"],"services":["electrical-service"],"problems":["lack-of-return-calls","communication-issues"]},"one_line_summary":"Technician Jermain provided outstanding, patient, and skilled electrical service, but Snyder as a company fell short due to poor communication and disorganization.","key_phrases":["professional, conscientious and really took the time","answered all my questions with patience and humor","very skilled electrician","several issues with communication and not receiving return calls"]},"Ci9DQUlRQUNvZENodHljRjlvT25oSE5VWmxSMnRwZDJObk9IVnJjMHhSZW1wQ2FVRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Tom"],"services":["ac-repair"],"problems":["hvac-issue-previously-quoted-by-another-company"]},"one_line_summary":"Customer praises tech Tom for offering straightforward, no-upsell HVAC solutions after a poor experience with a competing company.","key_phrases":["zero attempts to upsell","straight forward solutions","Night and day difference","reputable hvac company"]},"Ci9DQUlRQUNvZENodHljRjlvT2xaclUxUklOa2hoYm5Oak9IZzBhWGhZUTNKNVNGRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication","courtesy"],"entities":{"technicians":["Isaiah"],"services":[],"problems":[]},"one_line_summary":"Customer highly praises technician Isaiah for his professionalism, knowledge, and clear communication throughout the service.","key_phrases":["professional, personable, very knowledgeable","explained everything so that I understood the entire process","highly recommend Snyders and especially Isaiah","so impressed with the service"]},"Ci9DQUlRQUNvZENodHljRjlvT21waGVtTnBUbU5mVkhWaGVVRXhiVGgyV1dack5FRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Marty"],"services":[],"problems":["incorrectly-diagnosed-problem-by-another-local-company"]},"one_line_summary":"Technician Marty impressed the customer by correctly diagnosing and fixing a problem that another local company had misdiagnosed.","key_phrases":["more than pleased with the service","corrected a problem another local company had incorrectly diagnosed","will gladly call again"]},"ChdDSUhNMG9nS0VQNzVqcUdCaGRHdTl3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Aiden"],"services":["electrical-panel-relocation"],"problems":["electrical-panel-located-in-a-collapsing-old-building","safety-concerns-for-workers-performing-the-project"]},"one_line_summary":"Aiden arrived on time, provided a reassuring safety plan for moving an electrical panel in a dangerous old building, and impressed the customer with his professionalism and courtesy.","key_phrases":["electrical panel moved out of a very old building","a little anxious about the safety","Aiden came up with a plan","very professional and courteous"]},"Ci9DQUlRQUNvZENodHljRjlvT205aFdreERSbUZ6YUhrMVYwcDJXVkpDZVVNMVNFRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","punctuality","technical_knowledge"],"entities":{"technicians":["Joseph"],"services":[],"problems":[]},"one_line_summary":"Customer had a great experience with technician Joseph James, praising his promptness, efficiency, and pleasant demeanor.","key_phrases":["so nice and pleasant to talk to","prompt and worked quick and efficiently","10/10 would highly recommend","great experience with Snyder"]},"Ci9DQUlRQUNvZENodHljRjlvT20xeFYyMXZaVUZ2UmtSdFZubGxMWFl5UlhwWlFWRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Amy"],"services":["ac-installation"],"problems":["current-system-replacement-needed"]},"one_line_summary":"Amy impressed the customer with her thorough knowledge and approachable manner while providing an estimate to replace their AC system.","key_phrases":["very knowledgeable and informative","gave me an estimate to replace my current system","very thorough and approachable","great asset to the company"]},"ChZDSUhNMG9nS0VJQ0FnTUNneUlpdk9nEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Dylan","Tim"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer had a great experience with both Dylan and Tim, praising Tim's technical knowledge and expressing strong confidence in the company.","key_phrases":["Loved working with Dylan","incredible technician","knowledge he brought us","in great hands with this company"]},"Ci9DQUlRQUNvZENodHljRjlvT2xob1gwUlpkVzgzV2pkblUwVlZSMUZoVDFGNVZXYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","technical_knowledge"],"entities":{"technicians":["Malcolm"],"services":["maintenance"],"problems":[]},"one_line_summary":"Malcolm performed a professional 6-month maintenance visit, keeping the customer informed throughout and showing before and after photos of the cleaned units.","key_phrases":["very professional and informative","cleaning the unit outside and then the inside unit","showed me all the before and after pictures","6 months maintenance"]},"Ci9DQUlRQUNvZENodHljRjlvT20wMmQwZE9jSGhXWWpZNWNVOU9OWE5aZGpKek1sRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","courtesy","professionalism","problem_resolution","pricing"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Snyder's fast response time, polite and professional technicians, quick repair, and manageable cost.","key_phrases":["Response time was amazing","polite, professional","quick to fix the issue","cost was manageable"]},"ChZDSUhNMG9nS0VJQ0FnSUNubDdDdUhREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","courtesy","professionalism"],"entities":{"technicians":["Josh"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Josh Cardona provided thorough and personable AC maintenance service, going above and beyond to explain his recommendations.","key_phrases":["great job providing maintenance","was personable, thorough","took time to explain his recommendations","went above and beyond"]},"Ci9DQUlRQUNvZENodHljRjlvT2taMlJuQmtRelpIZGtaclpqZExabGxFVFhocVNtYxAB":{"sentiment":"negative","sentiment_score":-0.65,"aspects_mentioned":["technical_knowledge","courtesy","pricing","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["ac-installation","ac-repair"],"problems":["recurring-ac-issues-after-new-unit-installation","five-technician-visits-without-resolution","unexpected-charge-for-surge-protector"]},"one_line_summary":"Customer experienced repeated AC problems requiring five technician visits after a new unit installation, and was frustrated by an unexpected $170 surge protector charge.","key_phrases":["tech out here five times","lost over a week of work hours","$170 for a surge protector","insane to have so many problems"]},"Ci9DQUlRQUNvZENodHljRjlvT2prNWEwVjNlbWQxTWxadlZrMU1VbmR0UW1RNWRIYxAB":{"sentiment":"positive","sentiment_score":0.35,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","pricing","communication"],"entities":{"technicians":["Martin"],"services":[],"problems":[]},"one_line_summary":"Technician Martin was professional and friendly, but the customer has ongoing concerns about high pricing and frequent upselling of new services.","key_phrases":["professional, friendly and seemed knowledgeable","always recommending a new service","price seems high after I check to see how much the parts cost"]},"ChZDSUhNMG9nS0VJQ0FnSURqd3ZQOURREAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["courtesy","professionalism","problem_resolution"],"entities":{"technicians":["Eric"],"services":["ac-installation","plumbing"],"problems":["a-c-issue","previous-dissatisfaction-with-hvac-service-provider"]},"one_line_summary":"A repeat Snyder customer praises technician Eric for a pleasant and efficient new A/C system installation after switching from a previously unsatisfactory HVAC provider.","key_phrases":["pleasant and efficient","installed our new system","not satisfied with United Air Temp","excellent customer service"]},"Ci9DQUlRQUNvZENodHljRjlvT2kxMFpHZzRaMUJIVHpOblpIWnBNbUZEUWt0eGFWRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","courtesy","communication","problem_resolution"],"entities":{"technicians":["Terry"],"services":[],"problems":[]},"one_line_summary":"Technician Terry arrived on time, was professional and friendly, answered all questions, and completed the job well.","key_phrases":["on time and very professional","very friendly and answered all questions","job was done well","would definitely recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2pnelJGZ3hiSFpEVDJaRExXOUJSMTg1YWxoU1ptYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Dylan"],"services":["ac-repair","maintenance"],"problems":["ac-issue-requiring-attic-repair"]},"one_line_summary":"Dylan impressed the customer by quickly diagnosing and fixing an AC problem while working in extreme attic heat, earning high praise and a request for future visits.","key_phrases":["correctly diagnosing the problem immediately after his arrival","worked in an attic with 121 degree temp for 2 hours","Personable and professional","Will ask for Dylan to serve us on future A/C work"]},"Ci9DQUlRQUNvZENodHljRjlvT25ZM2NsbERVVGxzZUU5TWNIVktkR1ZmT0VkSGFYYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","courtesy","professionalism"],"entities":{"technicians":["Hunter"],"services":["plumbing","ac-repair"],"problems":[]},"one_line_summary":"Technician Hunter delivered knowledgeable, thorough, and highly communicative service for plumbing and AC needs, earning a strong recommendation.","key_phrases":["clearly very knowledgeable","went above and beyond","explained his findings and suggestions clearly","highly recommend Snyder"]},"Ci9DQUlRQUNvZENodHljRjlvT2tOVU5FWjNVSEp4VTNOUVYyUkxZVVJoYVVjMmNIYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","technical_knowledge","courtesy","scheduling","problem_resolution"],"entities":{"technicians":["Anna","David"],"services":["ac-repair","emergency-service"],"problems":["air-conditioner-stopped-working"]},"one_line_summary":"Customer received same-evening emergency AC repair that was diagnosed and fixed in 15 minutes by a friendly and fast technician.","key_phrases":["called at 8:30 pm","David was here by 9:30","diagnosed and fixed in 15 minutes","very helpful and polite"]},"ChZDSUhNMG9nS0VJQ0FnSUR2cnEzRVNBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication","courtesy"],"entities":{"technicians":["Aidan"],"services":[],"problems":[]},"one_line_summary":"Customer praises service technician Aidan Tavenner for exceptional professionalism, expertise, and personable service that made the entire process smooth and efficient.","key_phrases":["professionalism, expertise, and positive attitude","addressing all our concerns with patience and clarity","dedicated and personable","attention to detail and commitment to delivering excellent service"]},"Ci9DQUlRQUNvZENodHljRjlvT25nNWVYcFpNV1prT1dsQ2IyY3dSV0p0WjFkbmNtYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Dan"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Dan Toman performed scheduled A/C maintenance that left the system running like new.","key_phrases":["left it 100% better than when he arrived","system is running like new","scheduled maintenance on my A/C","Thank you Dan"]},"Ci9DQUlRQUNvZENodHljRjlvT2toUlNrRkJWRWxYY0drdE5HYzFPUzFDWjIxWlJVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","communication","professionalism"],"entities":{"technicians":["Jon"],"services":["ac-repair"],"problems":["a-c-issues"]},"one_line_summary":"Customer is completely satisfied with technician Jon Reeves who arrived promptly, accurately assessed the A/C issues, and answered all questions.","key_phrases":["at the property in a timely manner","assessed the situation and explained the issues","answered all my questions","completely satisfied with the services"]},"Ci9DQUlRQUNvZENodHljRjlvT25SaVJHTkZUMGgyWTBOVlJscGhTbGQyY0ZWa2QyYxAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Lance"],"services":["estimate"],"problems":["unspecified-system-issue-requiring-diagnosis"]},"one_line_summary":"Although the customer chose a different company, the estimator Lance was praised for being thorough, professional, and knowledgeable during the diagnostic visit.","key_phrases":["extremely thorough, professional and knowledgeable","time he spent to diagnose our problem","chose a different company due to brand preference","very much appreciate"]},"Ci9DQUlRQUNvZENodHljRjlvT25CVlgyWm1SRFZFY2pWTVdXUjNSMWRsZFVveldVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","technical_knowledge","problem_resolution"],"entities":{"technicians":["Dylan"],"services":["ac-repair"],"problems":["hvac-unit-issues-requiring-repair"]},"one_line_summary":"Dylan provided excellent HVAC repair service, impressing the customer with his politeness, clear explanations, and quality workmanship.","key_phrases":["Dylan did a great job","polite and answered all our questions","excellent job of explaining the issues","Excellent service again from Snyder"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkUk1HMTZha0p6VVV4MmNWRk5jSEI2YjAxdlduYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","communication","pricing","problem_resolution"],"entities":{"technicians":["Bryce"],"services":["ac-repair"],"problems":["ac-issue"]},"one_line_summary":"Technician Bryce resolved the customer's AC issue on time, with transparent pricing and no complications.","key_phrases":["awesome job on my AC issue","showed up on time","very upfront about concerns and pricing","finished with no drama"]},"Ci9DQUlRQUNvZENodHljRjlvT2tsb1RuaGlVMlpJVDFOMlNWOXZUSGxSZUU1bE1sRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","responsiveness","professionalism"],"entities":{"technicians":["Phillip"],"services":["ac-repair"],"problems":["ac-issue-in-florida-heat"]},"one_line_summary":"Technician Phillip quickly diagnosed and resolved an AC issue within the hour, impressing the customer with speedy service.","key_phrases":["Phillip was amazing","fixed within the hour","needed speedy service and he delivered","this Florida heat"]},"ChdDSUhNMG9nS0VJQ0FnSURKcXJLT213RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism","courtesy"],"entities":{"technicians":["Joe"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer praises technician Joe for being knowledgeable, courteous, and transparent, and says Snyder will continue to earn their business.","key_phrases":["extremely knowledgeable","not pushy","told me what was going on in a way that I could understand","top-notch"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkbGNqRkNNRkpLTVVaYVpYWkRUVWN6VmpGNVZrRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","technical_knowledge"],"entities":{"technicians":["James"],"services":["maintenance"],"problems":["unwanted-air-intrusion-points-in-air-handler"]},"one_line_summary":"Customer Fred praises technician James for his professionalism, clear communication, and thorough work sealing air intrusion points in the air handler, and plans to request him for all future visits.","key_phrases":["true professional","explained what he was doing in an easy to understand manner","sealing all unwanted air intrusion points","intend to request his services in every future Snyder appointment"]},"ChdDSUhNMG9nS0VJQ0FnSUR6M1BQQTZnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","communication"],"entities":{"technicians":["Billie"],"services":["electrical-diagnosis"],"problems":["electrical-issues"]},"one_line_summary":"Technician Billie Stanley delivered thorough, professional, and pressure-free electrical diagnosis service that the customer highly recommends.","key_phrases":["outstanding service in diagnosing our electrical issues","extremely thorough, checking everything meticulously","professionalism and manners were exceptional","doesn't pressure you into anything"]},"Ci9DQUlRQUNvZENodHljRjlvT2xSVGVtdEtXRE5mYzJkR1pqWkhWSGx5YldGcmVXYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","problem_resolution","professionalism","punctuality"],"entities":{"technicians":["Joe"],"services":["ac-repair"],"problems":["a-c-went-out"]},"one_line_summary":"Technician Joe arrived within a few hours of the call and had the A/C running by 5pm, leaving the customer very satisfied.","key_phrases":["A/c went out a noon","tech Joe arrived about 430","A/C running great by 5pm","Very happy with service, professionalism and promtness"]},"Ci9DQUlRQUNvZENodHljRjlvT2xSVGRFeHpNVVZITTJaSlpWOU5XbGRuVG1sVk9XYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","technical_knowledge","communication","pricing","professionalism"],"entities":{"technicians":["Tom"],"services":["ac-repair","emergency-service"],"problems":["hvac-issue-requiring-after-hours-service-call"]},"one_line_summary":"Technician Tom responded within the hour for an after-hours HVAC call, answered all DIY questions thoroughly, and quoted half the price of a competing company.","key_phrases":["after hours service call","within the hour","repair quote was half of what the other company quoted","I truly felt I was not getting screwed"]},"Ci9DQUlRQUNvZENodHljRjlvT2tOM05VbDFUMDVyTkU1Q05uSnNObkZxVWxaek4yYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","responsiveness"],"entities":{"technicians":["Sam"],"services":["plumbing"],"problems":["backflow-issue"]},"one_line_summary":"Sam quickly and expertly diagnosed a backflow issue, earning the customer's loyalty for future plumbing projects.","key_phrases":["extremely helpful diagnosing a backflow issue","quick and responsive","will definitely call Snyder on the next plumbing project"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOU1RWTTNkRUZxYkdWMlFYbG5URUZwYWs1cVdVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","communication","pricing","professionalism"],"entities":{"technicians":["Ian","Dustin"],"services":["ac-repair","ac-installation"],"problems":["ac-issue-requiring-repair-and-improvement","whole-house-surge-protector-installation-needed"]},"one_line_summary":"Two separate visits by Ian and Dustin resulted in AC repair and whole house surge protector installation, with both technicians praised for their friendliness, education, and reasonable pricing.","key_phrases":["fixed and improved our AC","educated us on our electrical panel","very informative and interesting","at a reasonable price"]},"Ci9DQUlRQUNvZENodHljRjlvT2pseUxYWnZjVUp3YlhKR2NGRXRiRWwzTjJGcGRsRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Savanah"],"services":["ac-repair"],"problems":["squirrel-fan-speed-adjustment-needed"]},"one_line_summary":"Customer praises technician Savanah Roberts for professionally and efficiently adjusting the squirrel fan speed in the attic despite high heat conditions.","key_phrases":["increased my squirrel fan speed to the next level professionally and quickly","not impaired by the high heat in the attic","got the job done effectively","earned her 5 star rating"]},"Ci9DQUlRQUNvZENodHljRjlvT2tndGRubHRRblZuUTFONloyUXRVM0JNU1U1U2FFRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":["Kyle"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer praises Kyle from Snyder Plumbing for expertly and friendlily handling all her plumbing needs.","key_phrases":["great job addressing all my plumbing needs","expertise and friendliness","Highly recommended"]},"Ci9DQUlRQUNvZENodHljRjlvT21wV2QweGZYME5YV0U1SFlYRmhRVFpVTlVsU2NuYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","problem_resolution","professionalism"],"entities":{"technicians":["Carton"],"services":["plumbing"],"problems":["sink-backed-up"]},"one_line_summary":"Technician Carton resolved a backed-up sink efficiently while being friendly, communicative, and professional throughout the visit.","key_phrases":["polite, kind, and easy to talk to","explained everything in a way i could understand","never stoped working","gave me advice for the future"]},"ChdDSUhNMG9nS0VJQ0FnSUMzdV9yTXdnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","cleanliness","problem_resolution"],"entities":{"technicians":["Aidan"],"services":["ac-repair"],"problems":["a-c-not-working"]},"one_line_summary":"Technician Aidan was praised for his clear communication, respectfulness, and successfully repairing the customer's A/C.","key_phrases":["wonderful job explaining what he was doing","very respectful","put boot covers everytime he came into the house","getting my a/c working again"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGaFlWVkJOV1JPVjNsQmFtbG9TMEUzTXpoaVptYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Savannah"],"services":[],"problems":[]},"one_line_summary":"Customer praises Savannah Roberts as an exceptional service representative who exceeded expectations.","key_phrases":["fantastic employee","Snyder AC should clone her","exceeded my expectations","great service representative"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1c1lWUnljRmRsWDA4M1NVWTJYemhMUzFaMmVWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","responsiveness","problem_resolution","courtesy","professionalism"],"entities":{"technicians":["Pri"],"services":[],"problems":[]},"one_line_summary":"Customer praises Snyder's customer service representative Pri Estefon for her polite, responsive, and thorough resolution of the customer's concern, including a follow-up email.","key_phrases":["called me back again and offered a successful solution","followed up with an email to confirm the resolution","quickly and promptly resolve the issue","friendly, quickly and promptly resolve the issue"]},"Ci9DQUlRQUNvZENodHljRjlvT205SlJUWTVhMnRWV0RVMVNqQkNORmhWZW01Wk0wRRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["pricing","communication","professionalism"],"entities":{"technicians":[],"services":["estimate"],"problems":["charged-100-for-a-supposedly-free-estimate","financing-denied","unexpected-fee-after-estimate"]},"one_line_summary":"Customer is outraged after being charged $100 for what was advertised as a free estimate, despite the technician providing no service.","key_phrases":["free estimate","pay 100 for the estimate","didn't even do anything","Horrible service"]},"Ci9DQUlRQUNvZENodHljRjlvT2swdGVXaHlRMjkxZEVSTmRYUnBNVlZyYTFWcWIwRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["punctuality","professionalism","communication"],"entities":{"technicians":["Travis"],"services":["ac-repair"],"problems":["commercial-building-hvac-system-down"]},"one_line_summary":"Travis arrived ahead of schedule and quickly restored the customer's commercial building HVAC system in a friendly and professional manner.","key_phrases":["show up prior to the window","commercial building back up and running","friendly, professional, and efficient","got a text"]},"Ci9DQUlRQUNvZENodHljRjlvT2toZlRrVmpObmhIU0hWV1MzQk5XREJEY1RVMmJFRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","professionalism","communication"],"entities":{"technicians":["Marty","Jon"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises Marty for his friendliness and knowledge, and Jon for his professionalism and thoroughness when quoting an AC unit.","key_phrases":["friendly and incredibly knowledgeable","so professional","took his time and answered every question","highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT25OblNrUTRaR3BvZUhWbFZVRnhaMTk0T1MxUFFtYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","courtesy","communication"],"entities":{"technicians":["James"],"services":[],"problems":[]},"one_line_summary":"Technician James arrived on time, was professional and courteous, and took time to address the customer's questions and concerns.","key_phrases":["called to let me know when he would be arriving","arrived on time","prompt, professional, friendly, and courteous","took the time to hear my questions or concerns"]},"Ci9DQUlRQUNvZENodHljRjlvT2tOaFJUSnZhbU5wTm5VNWJETnRjR1ZvYWpWWFpXYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","communication","professionalism","scheduling"],"entities":{"technicians":["Amy","Marcus"],"services":["insulation"],"problems":[]},"one_line_summary":"Customer praises Amy's knowledgeable consultation and Marcus's excellent insulation work, and is satisfied with the overall process from quote to completion.","key_phrases":["Amy definitely knows her stuff","gave us several options","Marcus added insulation and did a marvelous job","I'd hire him in a minute"]},"Ci9DQUlRQUNvZENodHljRjlvT21oclJWbElXa3BDUTA1SVlXbElNMVE0VVZocWVYYxAB":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["technical_knowledge","pricing","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer was unimpressed by the technician's lack of confidence and found Snyder's quote four times higher than a local competitor's price for the same work.","key_phrases":["not confidence inspiring","on the phone with another technician running him through the steps","four times higher than the local company","call a local technician in your area"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGd01GQjZXSFJWVEhWeWEzaHZRWGxpWDJKVVpFRRAB":{"sentiment":"negative","sentiment_score":-0.88,"aspects_mentioned":["punctuality","scheduling","pricing","technical_knowledge","professionalism","responsiveness"],"entities":{"technicians":[],"services":["maintenance"],"problems":["missed-appointments","late-arrivals","false-upselling-on-a-3-year-old-unit","panel-left-off-unit-after-service","clogged-filters-causing-unit-shutdown"]},"one_line_summary":"Customer describes a pattern of missed appointments, late arrivals, dishonest upselling on a 3-year-old unit, and a technician leaving the side panel off the AC unit after service.","key_phrases":["missing appointments or being under staffed","trying to tell us how old our unit was and should be replaced","unit was installed 3 years ago","left the side panel off the unit almost like they are deliberately trying to make it fail"]},"Ci9DQUlRQUNvZENodHljRjlvT21SeVRtUTFibXA2VVY5VGRuRTVVVWhLZVhWbVFVRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","communication","professionalism","scheduling"],"entities":{"technicians":[],"services":["ac-installation","ac-repair"],"problems":["ac-unit-down","20-year-old-unit-beyond-repair"]},"one_line_summary":"Customer praises Snyder for their quick response, helpful phone advice, professional staff, and next-day AC installation after her 20-year-old unit failed.","key_phrases":["answered the phone quickly","suggestions to fix the problem over the phone","new unit installed the next morning","Very responsive"]},"Ci9DQUlRQUNvZENodHljRjlvT2tobVpuYzVRakZVYlU1WVNsQkpaWFF4Y2xkbFZrRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism","communication"],"entities":{"technicians":["Carlton"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Technician Carlton resolved a months-long mystery leak by thoroughly investigating and consulting colleagues to find and fix the true source.","key_phrases":["quickly assessed the toilet was not the problem","continued searching for the source of the leak","consulted colleagues","many months of frustration ended"]},"Ci9DQUlRQUNvZENodHljRjlvT21WVGJYaFViRkpMV201RGNuQlNTRWxNWjA0MFIxRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Bryan"],"services":["ac-repair"],"problems":["home-air-conditioner-issue"]},"one_line_summary":"Customer had an excellent experience with technician Bryan, who performed outstanding AC work and was praised for his polite and courteous manner.","key_phrases":["excellent experience","very polite and nice","never felt so satisfied","would recommend this company to anyone"]},"Ci9DQUlRQUNvZENodHljRjlvT2poUmVtNUNWM0l4WHpOaWJqSjBZbTFKV1VkZlJXYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Aaron"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Aaron for being thorough and communicative, describing the overall Snyder experience as terrific.","key_phrases":["very thorough","explained everything to our satisfaction","whole Snyder experience has been terrific"]},"Ci9DQUlRQUNvZENodHljRjlvT2twQmRrSkhTbTB5VFRCSWMybGtWRE5KUm10d2FYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism","communication","problem_resolution"],"entities":{"technicians":["David"],"services":["emergency-service","ac-repair"],"problems":["air-conditioning-not-working"]},"one_line_summary":"Technician David responded immediately to an AC emergency and resolved the issue while providing thorough explanations.","key_phrases":["came out right away","got us back up and running","very personable and professional","answered all of our questions with good explanations"]},"Ci9DQUlRQUNvZENodHljRjlvT21OZlh6VTJUekl5TUhaRkxYSTFSMFJuWDBSUFNsRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","pricing"],"entities":{"technicians":["Aidan","Jeremy"],"services":["ac-installation"],"problems":["motion-sensor-lamps-replacement"]},"one_line_summary":"Technicians Aidan and Jeremy efficiently and professionally replaced two motion sensor lamps within the basic service fee, earning high praise from the customer.","key_phrases":["quickly, efficiently and professionally replaced","pleasant, friendly and worked steadily","accomplished the work within the time for the basic service fee","Excellent job"]},"Ci9DQUlRQUNvZENodHljRjlvT25oUFZ6RTNOazlpTlRaeVgxSnJNMEYyVmpkNGFrRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["Savannah"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises exceptional customer service from Snyder's all-female reps, especially Savannah, and signs up for their maintenance program.","key_phrases":["so helpful","above & beyond","signed up for their maintenance program","looking forward to being a new longterm customer"]},"ChdDSUhNMG9nS0VJQ0FnSUQ5OTlQMDRRRRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","pricing"],"entities":{"technicians":["Bryce"],"services":["ac-repair"],"problems":["head-unit-of-mini-split-system-not-working-properly"]},"one_line_summary":"Technician Bryce received high praise for his professionalism and repair work on a mini split system, but the customer found the $500+ service cost excessive for a year-old unit.","key_phrases":["fantastic job getting the head unit back up and working","went above and beyond to get the job done right","$500+ bill seems a bit excessive","5 stars for a job well done"]},"Ci9DQUlRQUNvZENodHljRjlvT2kxWVdISk1iSGxEZUdoYVYyRlBPVzVUUWxJNFgwRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":["Geramy"],"services":["ac-repair"],"problems":["not-cooling","90-degree-inside-house-temperature"]},"one_line_summary":"Technician Geramy quickly diagnosed and repaired a failed AC component, resolving a dangerously hot home situation with professionalism and skill.","key_phrases":["AC not cooling","troubleshoot the system and replace failed component rapidly","On time, professional and highly skilled","Service was exceptional"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkMk4xaG9TMVJoYjFKTlFVeGljMEkxVHpsUlkzYxAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["communication","responsiveness","professionalism","scheduling","pricing"],"entities":{"technicians":[],"services":["electrical-inspection","electrical-wiring"],"problems":["unsafe-electrical-wiring-in-home","needed-estimates-and-options-for-electrical-repairs"]},"one_line_summary":"Customer was left without a callback or estimate after a wasted day off, ultimately finding better options with three other companies.","key_phrases":["sounded like he could not be bothered","wasted a day off work","did not even call me back","I do not recommend Snyder Co"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4RVUzQnFiRXg0TFV0SVVrbDZiVlpWU0VzMVdYYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","communication","courtesy","problem_resolution"],"entities":{"technicians":["Savannah"],"services":["ac-repair"],"problems":["ac-in-bad-condition-described-as-an-absolute-mess"]},"one_line_summary":"Customer praises technician Savannah for her professionalism, thoroughness, and exceptional service in repairing a troubled AC system.","key_phrases":["nothing short of amazing","went above and beyond to fix the problem","explained everything","deserves a raise and praise"]},"Ci9DQUlRQUNvZENodHljRjlvT25JM1prSjVhaTB5Vld4elZIUmtjbnBFVTJOQldGRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge","communication"],"entities":{"technicians":["Petey"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Petey for being polite, knowledgeable, and thorough while explaining everything clearly.","key_phrases":["very polite and knowledgeable","work was thorough","explained everything I needed to know","definitely recommend him"]},"Ci9DQUlRQUNvZENodHljRjlvT2pZMWIycDFUWGs0Ymt0TFZUTlZWbmhSU21OYWJuYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge","pricing","communication","professionalism"],"entities":{"technicians":["Jay"],"services":["ac-repair"],"problems":["ac-issue"]},"one_line_summary":"Technician Jay provided kind, knowledgeable AC service at fair prices, leaving the customer highly satisfied and ready to return for future needs.","key_phrases":["kind and knowledgeable","prices were fair","explained the issue thoroughly","much more satisfied with their service compared to others"]},"Ci9DQUlRQUNvZENodHljRjlvT21wWlNVWlZZM2wzYzA1S1JuWm9NM1pzVkd0V2QwRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism","communication"],"entities":{"technicians":["Walter"],"services":["electrical-service"],"problems":[]},"one_line_summary":"Customer highly recommends Snyder Electric and praises technician Walter Peavley for his professionalism and thorough communication.","key_phrases":["fantastic job","highly recommend","representing the company very well","answered all of my questions and then some"]},"Ci9DQUlRQUNvZENodHljRjlvT210aFMwUkpWVGMyTjBnMWRESXdPVUZrVDI5NFNFRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","pricing","problem_resolution"],"entities":{"technicians":["Kyle"],"services":["ac-repair"],"problems":["unspecified-ac-issue-requiring-immediate-diagnosis"]},"one_line_summary":"Customer praises technician Kyle Rubin for his quick diagnosis, effective problem resolution, and reasonable pricing.","key_phrases":["Snyderman Superhero","immediate diagnosis and problem solved","very reasonable price","ask for Kyle Rubin"]},"Ci9DQUlRQUNvZENodHljRjlvT20xaVptOVJOMjlLYmxFMVVrVkdkVEZFV1VSTFJuYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","communication","courtesy"],"entities":{"technicians":["Dylan"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer praises technician Dylan for arriving early, being knowledgeable and thorough, sharing helpful homeowner tips, and showing exceptional personal kindness throughout the service call.","key_phrases":["showed up early","went above and beyond","walking me through some helpful homeowners' tips and tricks","best customer service I've ever received"]},"Ci9DQUlRQUNvZENodHljRjlvT2trNFdrUkRlbm80VGxSTk1qTmxSRlZ4V1ZaM1QwRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","responsiveness","technical_knowledge"],"entities":{"technicians":["Tom"],"services":["ac-repair","plumbing"],"problems":[]},"one_line_summary":"A business customer praises Snyder for professionalism, responsiveness, and specifically commends AC technician Tom for always looking out for their best interests.","key_phrases":["phenomenal job for our business","professional and reliable","responsive to your calls and questions","always looking out for our best interests"]},"ChdDSUhNMG9nS0VJQ0FnSUNQdE5PeC1RRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication","pricing","technical_knowledge"],"entities":{"technicians":["Tim"],"services":["maintenance"],"problems":["poor-air-quality-in-home"]},"one_line_summary":"Technician Tim Day provided a polite, informative visit addressing home air quality concerns while keeping solutions affordable.","key_phrases":["very pleasant visit","solutions to the air quality in our home","took the time to answer all our questions","keep things affordable"]},"Ci9DQUlRQUNvZENodHljRjlvT2pjMVozTmlSVUpoVEhaSk0xOU5SMmxoWHpNNU9HYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","pricing"],"entities":{"technicians":["Walter"],"services":["ac-repair"],"problems":["a-c-malfunction-requiring-repair"]},"one_line_summary":"Technician Walter Peavley professionally repaired the customer's A/C, and the extended warranty purchased seven years ago saved over $1000 in repair costs.","key_phrases":["professional knowledgeable, friendly","extremely caring fashion","save me probably over $1000 in repair cost","always get an extended warranty"]},"ChdDSUhNMG9nS0VJQ0FnSUNydGRDMWxBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","technical_knowledge","courtesy"],"entities":{"technicians":["Anthony"],"services":["maintenance"],"problems":[]},"one_line_summary":"Long-time Snyder service agreement customer praises Anthony and a colleague for their professionalism, communication, and proactive maintenance insights during their annual visit.","key_phrases":["annual maintenance","very polite and professional","let us know what was going on each step of the way","happy Snyder customers"]},"ChZDSUhNMG9nS0VJQ0FnTUNRdmFteFZnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","courtesy","professionalism"],"entities":{"technicians":["Josh"],"services":["maintenance"],"problems":["aging-12-year-old-hvac-unit-requiring-thorough-inspection-and-explanation"]},"one_line_summary":"A loyal decade-long customer praises technician Josh C. for his exceptional expertise, clear communication, and personable demeanor during a maintenance visit on an aging HVAC system.","key_phrases":["older unit expert","explained EVERYTHING without ever being condescending","much greater understanding of the way the whole system works","requesting him for all future visits"]},"Ci9DQUlRQUNvZENodHljRjlvT2twS1ozbEJWRnB4Y0ROQk1qZzJMV3BUVVhCcE4zYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","responsiveness"],"entities":{"technicians":["Jason"],"services":["ac-repair"],"problems":["heat-wave-service-need"]},"one_line_summary":"Customer praises Jason for friendliness, clear communication, and same-day service during a heat wave.","key_phrases":["super friendly and explained everything very well","getting a tech out same day","especially in this heat wave","will stay customers for sure"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKeE1YUlBWRUZuYUVWb1RXODBkMVZrUW1FelIwRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","communication","technical_knowledge","pricing","responsiveness"],"entities":{"technicians":["Sam"],"services":["ac-repair"],"problems":["unspecified-ac-diagnosis-and-repair-needed"]},"one_line_summary":"Technician Sam arrived on time, clearly explained repair options, answered all questions, and provided competitive pricing.","key_phrases":["on time and professional","explained everything in detail","multiple options for the diagnosis and repairs","pricing was accurate and competitive"]},"Ci9DQUlRQUNvZENodHljRjlvT25oSlMwdGxhVFV3VDJWUlRIUk1NUzFHTFdSMk1GRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","courtesy","problem_resolution","scheduling"],"entities":{"technicians":["Ryan"],"services":["ac-repair"],"problems":["ac-stopped-working"]},"one_line_summary":"Technician Ryan quickly diagnosed and fixed a non-working AC unit during a same-day evening call, leaving the customer extremely pleased.","key_phrases":["AC stopped working","diagnosed it fairly quick","Ryan was knowledgable","extremely pleased with the experience"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1Q01XWm9VV1ZwVlhkMVJESXdXbFF4Tkcwd2VrRRAB":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["punctuality","courtesy","cleanliness","responsiveness","pricing","problem_resolution"],"entities":{"technicians":["Perez"],"services":["ac-repair"],"problems":["not-cooling"]},"one_line_summary":"Customer was pleased with technician Perez's punctuality, courtesy, and cleanliness, though it ultimately required three service calls to fully resolve the AC issue.","key_phrases":["arrived early","listened to my problem","cleaned up after himself","2 more service calls to finally fix it"]},"Ci9DQUlRQUNvZENodHljRjlvT2tOa1FrbDVURnBVWkZkNk0xcENTMmd5WmpKWGNIYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","professionalism","punctuality","cleanliness","courtesy"],"entities":{"technicians":["Daniel","Curtis","Joe"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises Daniel for a knowledgeable survey and Curtis and Joe for an exceptionally professional, punctual, and clean AC installation.","key_phrases":["didn't leave an ounce of dust","offered me a water","arrived on time, worked through lunch","only want the Snyder team to work at my house"]},"Ci9DQUlRQUNvZENodHljRjlvT210YWN6Uk5PV2hzTVdScWFFUnllakZ4TFd4b2JYYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["scheduling"],"entities":{"technicians":[],"services":["plumbing"],"problems":["plumbing-issues"]},"one_line_summary":"Customer praises Snyder for offering Saturday appointments and plans to use them for future plumbing needs.","key_phrases":["Snyder was wonderful","Saturday appts for those of us that work during the week","take care of my plumbing issues in the future"]},"Ci9DQUlRQUNvZENodHljRjlvT25GSE0wVkRhM2hOUkZocVl6UnlZVkU0YzJkNFpXYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","problem_resolution"],"entities":{"technicians":["Carlton"],"services":["plumbing"],"problems":["plumbing-issues"]},"one_line_summary":"Customer highly recommends technician Carlton for his knowledge, clear communication, and successful resolution of plumbing issues.","key_phrases":["amazing job","very knowledgeable","explained everything about the plumbing issues","I highly recommend Mr. Carlton"]},"Ci9DQUlRQUNvZENodHljRjlvT21wMFZFNXlhVUl4YTBwTVh6ZFZNbXMxVkVGU1JXYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Josh"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Josh for his knowledge, respectful demeanor, and no-pressure approach.","key_phrases":["very knowledgeable tech","no high pressure sales","respectful of our home","true asset to your company"]},"Ci9DQUlRQUNvZENodHljRjlvT2pac05sWjZaMDFqZERCaE1FMTRWekk1YXkxR09VRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication","technical_knowledge"],"entities":{"technicians":["Dylan"],"services":["ac-repair"],"problems":["ac-unit-needed-servicing"]},"one_line_summary":"Dylan Carter provided outstanding, professional AC service, explaining his work thoroughly and leaving the unit running perfectly.","key_phrases":["outstanding service from start to finish","great personality and positive attitude","made what could have been a stressful situation feel completely manageable","skilled, professional, and a pleasure to work with"]},"Ci9DQUlRQUNvZENodHljRjlvT2xwdlpWRnhORGx1U0hZMVJHVk5jRVkzWVV0dVEyYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Jamal","Malcom"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer had an outstanding yearly HVAC maintenance experience with technicians Jamal and Malcom, calling it the best HVAC service experience they've ever had.","key_phrases":["exceptionally professional, hard-working, friendly, and knowledgeable","best experience I have had with an HVAC service team","would definitely recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT21OdlJYUkdiV1JJYkdOTFZWVkpRME54V1hNMFgwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Aiden","Josh"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technicians Aiden and Josh delivered professional, educational service on both HVAC units, earning a 5-star rating.","key_phrases":["5 stars service","very professional crew","educating me as a customer","servicing both of my HVAC units"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWNmVrbzFUWE5CT1dkRGJFeDVVMlkzWjJabGRtYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["scheduling","courtesy","pricing","professionalism","technical_knowledge","communication"],"entities":{"technicians":["Joe"],"services":["emergency-service"],"problems":["unspecified-ac-or-home-service-issue-requiring-same-day-weekend-visit"]},"one_line_summary":"Customer praises same-day weekend scheduling, a helpful representative who offered money-saving options, and a professional and thorough technician named Joe.","key_phrases":["exceptional experience","get us seen same-day","options to help save us money","professional and knowledgeable"]},"Ci9DQUlRQUNvZENodHljRjlvT21WS1VVOWZWa0Z1V1hCUFJHY3hhV1J0Wm1KMVNIYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","cleanliness","problem_resolution"],"entities":{"technicians":["Isaiah","Wayne","Conan"],"services":["ac-installation","gas-line"],"problems":["generator-installation-requiring-gas-line-and-electrical-work"]},"one_line_summary":"Customer praises Isaiah, Wayne, and Conan for professional, knowledgeable, and clean work installing a generator and running the gas line.","key_phrases":["fantastic job with the gas line for our generator","kept the area neat and clean","incredible job running the power and installing our generator","top notch and very knowledgeable"]},"Ci9DQUlRQUNvZENodHljRjlvT25SRVpGbG1kRWcxVW5CeFZuVjJWVzlNWWtsR2VYYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","courtesy","technical_knowledge","problem_resolution","communication"],"entities":{"technicians":["Tracy"],"services":["ac-repair"],"problems":["fuse-panel-repair-needed"]},"one_line_summary":"Technician Tracy quickly repaired a fuse panel on the same day and provided all necessary insurance documentation.","key_phrases":["get someone out on the same day","fix the panel very quickly","all the documentation I needed to send to my insurance company","very friendly and thorough"]},"Ci9DQUlRQUNvZENodHljRjlvT25kNmRUaGpRa3BRZGs1a1RuTk5SSEpoZGkwMmQwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","problem_resolution","communication","punctuality","professionalism"],"entities":{"technicians":["Jason"],"services":["ac-repair"],"problems":["unspecified-ac-problem"]},"one_line_summary":"Customer is highly satisfied with technician Jason Gillard's expert diagnosis, timely service, and professional communication.","key_phrases":["very experienced technician very knowledgeable","figured out the problem right away","finished in a nice timely manner","will continue to use them"]},"Ci9DQUlRQUNvZENodHljRjlvT2tOa2RtaGpURzlzYnpoTVVGWjFUamd6ZGpoa2NVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","problem_resolution","pricing","communication","professionalism"],"entities":{"technicians":["Kadarryl"],"services":["ac-repair","emergency-service"],"problems":["ac-unit-not-working-required-after-hours-repair"]},"one_line_summary":"Kadarryl quickly diagnosed and resolved an after-hours AC issue in about 30 minutes at a fair price without upselling a new unit.","key_phrases":["went straight to the problem","up and running in about 30 minutes","did not try to sell us on a new unit","fair and competitive price"]},"Ci9DQUlRQUNvZENodHljRjlvT21oQlFVOU1ORTVOV0c5VGJGRm1Tbm94YzA4eVdIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","technical_knowledge","communication","professionalism"],"entities":{"technicians":["Tracy"],"services":["electrical-service"],"problems":[]},"one_line_summary":"Technician Tracy Moss arrived on time, was polite and knowledgeable, and quickly provided the needed information and a service quote.","key_phrases":["on time","very polite and friendly","knowledgeable","quote for the services very quickly"]},"Ci9DQUlRQUNvZENodHljRjlvT2pOSmRXazFVR1JZZW5oSFJYUllWMHhSTWpkNE0zYxAB":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":["pricing","problem_resolution","technical_knowledge","communication"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["air-conditioning-unit-not-functioning-properly","pricing-dispute-after-agreed-price-changed"]},"one_line_summary":"Customer is frustrated after three visits failed to quickly resolve their AC issue and Snyder allegedly went back on the originally agreed repair price.","key_phrases":["over a week we are still having issues","3 separate visits","gone back on their word regarding price","substantial amount more than what was originally agreed to"]},"Ci9DQUlRQUNvZENodHljRjlvT25kblNsY3dUSGRUY0c5MGRVMUtSbkZNTjI5bWRHYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Snyder for consistently positive experiences, highlighting the technician's punctuality and respectful treatment of their nephew.","key_phrases":["on time","treated my nephew with great respect","always had good experiences with Snyder","Wouldn't think of going to anyone else"]},"Ci9DQUlRQUNvZENodHljRjlvT2xOdmVWWjJRakpzVG1Sdk9FZ3RlalZLTUd0bmFHYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","responsiveness"],"entities":{"technicians":["Jon"],"services":["ac-repair"],"problems":["a-c-problem"]},"one_line_summary":"Technician Jon provided detailed explanations and quick service to resolve a customer's A/C problem.","key_phrases":["amazing technician","explained everything in detail","answered any questions I had","very quick to come help"]},"Ci9DQUlRQUNvZENodHljRjlvT2xWV05XRlVWRk5VVTNaQlIyVk9iWFpmZDBaM2VYYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","technical_knowledge","professionalism","problem_resolution","pricing"],"entities":{"technicians":[],"services":["ac-installation","maintenance","ac-repair"],"problems":["unit-went-out"]},"one_line_summary":"Customer praises Snyder for prompt, professional service and warranty-covered repair after their AC unit failed.","key_phrases":["Showed up quickly and on time","fixed the issue and it was all covered under the warranty","No more cost for me","They maintain maintenance"]},"Ci9DQUlRQUNvZENodHljRjlvT2tNM1dERXRVemhvTm01R1VXOUdka1Z1TTBOelUwRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","cleanliness","problem_resolution","courtesy"],"entities":{"technicians":["Isaiah","John"],"services":["ac-installation"],"problems":["old-corroded-cast-iron-plumbing-throughout-the-house-needing-full-replacement"]},"one_line_summary":"A large whole-house cast iron plumbing replacement was completed in two days by Isaiah, who was professional, communicative, and left the site clean.","key_phrases":["very personable and professional","conquered the job for me very fast","cleaned up after themselves","communicated with me the entire way"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGbk5scGZOVmhHV0hZd01sZHlablJGTVhjMGVtYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","courtesy","communication"],"entities":{"technicians":["Anthony"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Anthony delivered a smooth, professional visit — arriving on time, providing a courtesy call, and promptly sending all necessary follow-up information.","key_phrases":["professional, friendly, and right on time","courtesy call is still appreciated","sent everything I needed right after the visit","smooth experience from start to finish"]},"Ci9DQUlRQUNvZENodHljRjlvT2xwWE1Ha3dXWEpLWlMxbGQzQjNkazQxWDNOSFJWRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["responsiveness","technical_knowledge","problem_resolution","communication","professionalism"],"entities":{"technicians":["Dylan"],"services":["ac-repair","ac-installation","warranty-service","maintenance"],"problems":["ac-system-failure-on-saturday-night","failed-compressor-on-a-3-5-year-old-system"]},"one_line_summary":"Customer praises Dylan and Snyder for rapid Sunday emergency response, thorough diagnosis, and fast warranty-covered compressor replacement well ahead of the manufacturer's timeline.","key_phrases":["responded by 11AM Sunday","diagnosed within just a few minutes","new compressor installed in 5 days","Snyder now has a new lifelong customer"]},"Ci9DQUlRQUNvZENodHljRjlvT205a1YyZFBkbE16VEd4UU1tdzVRbkZDUzBOM2NuYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Marcus"],"services":["maintenance"],"problems":["clogged-dryer-vent-through-roof"]},"one_line_summary":"Technician Marcus was meticulous and thorough in clearing the customer's roof-routed dryer vent, leaving the customer very satisfied.","key_phrases":["very meticulous in every detail","cleared the vent stack","checked everything at least twice","very happy with what he did"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCME5rcHBjRXRmVEU5UVlrUjZNMWt4VEhOQ2NtYxAB":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":["pricing","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["incorrect-quote-for-ac-ductwork-replacement","1000-pricing-error-after-initial-quote"]},"one_line_summary":"A loyal decade-long customer is now shopping around after a technician quoted AC ductwork replacement and then raised the price by $1000 thirty minutes later.","key_phrases":["$1000 more than he quoted","terrible error to make and unacceptable","the SUMMER price, which is always more expensive","loving this company for a decade we are shopping around"]},"ChZDSUhNMG9nS0VJQ0FnSURfcHZYelVnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":["Savannah"],"services":["ac-repair"],"problems":["ac-unit-issues"]},"one_line_summary":"Technician Savannah efficiently resolved AC unit issues and went above and beyond to deliver quality service.","key_phrases":["truly amazing and professional","worked very efficiently resolving the issues","went above and beyond to give us quality service"]},"Ci9DQUlRQUNvZENodHljRjlvT21Vd2NqUmhlSEpLWkdOUFZrZHRUazV5VEdsUU1YYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","problem_resolution","responsiveness","professionalism"],"entities":{"technicians":["Bryce"],"services":["ac-repair"],"problems":["recurring-ac-issue-unresolved-for-over-a-year-by-previous-company"]},"one_line_summary":"After a frustrating experience with another company, Snyder's technician Bryce Rodriguez correctly diagnosed and fixed a long-standing AC issue with same-day responsiveness and thorough expertise.","key_phrases":["nightmare experience with a different ac service company","come out same day","extremely knowledgeable and thorough","issue that we've been having for a year+ was finally fixed"]},"Ci9DQUlRQUNvZENodHljRjlvT2t0bFJETjZWRlJaWmt0TWVtdHZTSGhtWlhObWRVRRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["courtesy","professionalism","communication","problem_resolution"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["seeking-ac-system-estimate","comparing-quotes-from-multiple-providers"]},"one_line_summary":"A technician sent for an AC estimate was dismissive and rude when the customer mentioned a competing quote, leaving without assessing the units or providing options.","key_phrases":["then what am I here for","without even knowing what my budget was","did not even care to look at the units","disappointed by the lack of effort"]},"Ci9DQUlRQUNvZENodHljRjlvT25aeFkzSlNXVkZ6VUUxYU4zUk9TVGhqWkVobFNYYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","responsiveness"],"entities":{"technicians":["Jason"],"services":["ac-repair"],"problems":["ac-unit-issue"]},"one_line_summary":"Technician Jason quickly diagnosed and fixed an AC issue, providing prompt and friendly service during peak summer heat.","key_phrases":["super friendly and very helpful","diagnosed and fixed the issue very quickly","prompt service during the peak of the summer heat"]},"Ci9DQUlRQUNvZENodHljRjlvT2t4cFIxUlZOVFJTUjA4NVpYRmpja2R5TFdwQ09GRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","punctuality","problem_resolution"],"entities":{"technicians":["Jon"],"services":["ac-repair"],"problems":["a-c-went-out-while-on-vacation","100-degrees-in-house-upon-return"]},"one_line_summary":"Technician Jon arrived the same day and ahead of schedule to quickly repair the AC after it failed while the customer was on vacation.","key_phrases":["A/C went out while we were on vacation","100 degrees in our house","came over earlier than our scheduled time slot","fixed our ac unit very quickly"]},"Ci9DQUlRQUNvZENodHljRjlvT2tOQk1uZFZUMjVCWXpFd1JVOHpSRU4zTjI0MFVWRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","responsiveness"],"entities":{"technicians":["Savannah"],"services":["ac-repair"],"problems":["unspecified-home-repair-issue"]},"one_line_summary":"Customer praises Savannah for clear communication and Snyder's quick response, expressing intent to use them again for future home services.","key_phrases":["transparent and upfront","dispatch help quickly","definitely call Snyder","home services needs in the future"]},"Ci9DQUlRQUNvZENodHljRjlvT2xWNWRWUlhlVzFITVV0RFdITlVRVmxIZDBFMk4xRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","punctuality","responsiveness","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the technician's excellent communication, punctuality, and detailed responses throughout the service visit.","key_phrases":["stayed in touch through the service","let me know he was on the way 15 minutes before arriving","great time management","very detailed answering questions"]},"Ci9DQUlRQUNvZENodHljRjlvT25OSlFWQmFkRVJST0ZsS1pFdFVjVVZtVldOVFdWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Jason"],"services":[],"problems":[]},"one_line_summary":"Customer had a fantastic experience with technician Jason, praising his professionalism and knowledge, and highly recommends Snyder.","key_phrases":["Fantastic experience","Jason is a professional","extremely knowledgeable","highly recommend Snyder"]},"Ci9DQUlRQUNvZENodHljRjlvT25GT1QzVjVXak5pUzBVM2JrUllRbGRQZEdaTk0wRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","courtesy","professionalism","communication"],"entities":{"technicians":["Geramy"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Technician Geramy received high praise for professionally installing and setting up an Ecobee thermostat, including a full walkthrough on the customer's iPhone.","key_phrases":["wonderful job","walking me through how to use it","thoughtful toward my four-legged son","represented Snyder exceptionally well"]},"ChdDSUhNMG9nS0VJQ0FnTUNJNGVpUXN3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","communication","courtesy","cleanliness","problem_resolution"],"entities":{"technicians":["Josh","Marty","Wayne","Mark"],"services":["ac-repair","maintenance"],"problems":["generator-issues"]},"one_line_summary":"Customer praises multiple Snyder technicians—Josh, Marty, Wayne, and Mark—for their punctuality, professionalism, thorough explanations, and dedication to resolving her generator and other issues.","key_phrases":["came on time","very thorough very professional","extremely smart knew what he was doing","Snyder is a great company because they have great people"]},"Ci9DQUlRQUNvZENodHljRjlvT2tWWWFWSm5lblJyVDFSNFYzWTNZMlp6UzBsNWNsRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","technical_knowledge","cleanliness","communication","professionalism"],"entities":{"technicians":["Jason"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Jason for being polite, efficient, communicative, and clean during his visit.","key_phrases":["Jason was awesome","explained everything well","left me feeling better about my situation","Jason is the man"]},"ChZDSUhNMG9nS0VJQ0FnTURJOUtPdlNBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution","courtesy","communication","pricing","responsiveness"],"entities":{"technicians":["Ryan","Billie","Anthony","Jennifer","Amy"],"services":["hvac-agreement","ac-repair","maintenance","financing"],"problems":["breaker-issue","drywall-repair-needed","vent-cleaning-needed","hvac-agreement-quote"]},"one_line_summary":"Multiple Snyder technicians each impressed the customer with professionalism and expertise across HVAC quoting, electrical, drywall, vent cleaning, and financing services.","key_phrases":["professional and knowledgeable","identifying our issue with our breakers","attention to detail is a gift","worked with us to get the best finance options"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1MVdubEhSRXBFYVhwM1dEZFBWM2xLTmxRM1gwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","punctuality","communication","cleanliness","technical_knowledge","professionalism"],"entities":{"technicians":["Casey"],"services":["ac-repair"],"problems":["mess-left-by-a-previous-ac-company","ac-system-issues-caused-by-prior-scam-company"]},"one_line_summary":"Technician Casey was friendly, prompt, and knowledgeable, helping clean up damage left by a previous disreputable AC company.","key_phrases":["friendly, prompt, and kept us informed","helped us clean up after another AC scam company","knowledgeable and reliable company","highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGb1oyOVJZak0zVGxRdFUwcE9UMnRQTVVkbFNFRRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["pricing","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Aiden"],"services":["ac-repair"],"problems":["non-functional-ac-unit","incomplete-diagnostic","technician-refused-to-leave-property-until-paid"]},"one_line_summary":"Customer reports a deeply negative experience with technician Aiden who refused to leave until paid, a dispatch fee that excluded full diagnostics, and an AC unit that remains unrepaired.","key_phrases":["dispatch fee that does not include a full diagnostic","refused to leave the property before he was paid","Professionalism at its poorest","still don't have a working AC unit"]},"Ci9DQUlRQUNvZENodHljRjlvT25oMFIyZ3RSVEZ5TVdoV2RqRnZTVWd6TVhoVU5GRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Johnny"],"services":["garbage-disposal-removal","ac-repair"],"problems":["garbage-disposal-removal","water-leak"]},"one_line_summary":"Customer praises technician Johnny for expertly removing a garbage disposal, repairing a drain and pipe, and clearly explaining all options.","key_phrases":["fabulous job of removing garbage disposal","repairing drain and pipe","explained all my options clearly","very pleased with the service"]},"Ci9DQUlRQUNvZENodHljRjlvT2xFelYwUXlWazVuTUhwVU9YQXRiSE5rUkZwWFZuYxAB":{"sentiment":"positive","sentiment_score":0.78,"aspects_mentioned":["technical_knowledge","courtesy","problem_resolution","responsiveness"],"entities":{"technicians":[],"services":[],"problems":["unexpected-incident-during-service-visit"]},"one_line_summary":"Customer praises Snyder's timely responsiveness and knowledgeable technicians, and highlights that the company handled an unexpected incident fairly and apologetically.","key_phrases":["always been able to help in a timely manor","more than fair when it came to fixing the unexpected incident","both were knowledgeable, patient, and respectful"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSQlNEazVlVGM1VW1zNU5uVmZWMnRQVFhkbGQxRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["pricing","communication","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["toilet-problem","power-outlet-issue"]},"one_line_summary":"Customer was charged $707 for a budget toilet replacement and $245 for a single GFCI outlet, felt misled after a phone rep refused to provide estimates and promised fair pricing.","key_phrases":["ridiculously high price","charged me a total of $707","replaced ONE GFCI outlet...charged me $245","pay $100 for nothing"]},"Ci9DQUlRQUNvZENodHljRjlvT25GdFZ6RkNWVGhxVG5wVlZ6TlFNVW90VkVZMVVIYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","communication","technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Allonzo"],"services":[],"problems":[]},"one_line_summary":"Technician Allonzo proactively communicated his early availability and resolved the issue within an hour with professionalism and a great attitude.","key_phrases":["called before my scheduled appointment","available early","fixed within the hour","Very professional and great attitude"]},"Ci9DQUlRQUNvZENodHljRjlvT201ZllrSmlNVEZ3Vkc5d1ZXNWFVR2M0UzBFMk4xRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism","problem_resolution"],"entities":{"technicians":["Phillip"],"services":["ac-repair","maintenance"],"problems":["long-standing-ac-system-issue"]},"one_line_summary":"Technician Phillip impressed the customer by diagnosing a long-standing AC issue, explaining the system thoroughly, and providing honest repair options.","key_phrases":["excellent repairing, cleaning, checking our AC system","found an issue we've been dealing with for a long time","took the time to explain how our system works","very honest and fair guy"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCSWFsRnRXR1o0ZEZWVE1UTnRXRkpxTlZRM1ozYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["problem_resolution","responsiveness","professionalism"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["entire-hvac-system-needing-to-be-replaced","ac-went-out-on-a-friday-afternoon"]},"one_line_summary":"Customer's AC failed on a Friday and Snyder had a full new HVAC system installed by Monday, far exceeding expectations.","key_phrases":["sent an army of techs","completely exceeded expectations","When they say Snyderman they ain't playing","no one else I would recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCUlQzRXdjMmRNTlVSalVWVjZVMUJKY0Uxak4yYxAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["communication","problem_resolution","responsiveness","professionalism"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["broken-air-conditioning-unit-awaiting-replacement-part-for-over-a-month","elderly-customers-left-without-ac-in-dangerous-90-degree-florida-heat"]},"one_line_summary":"Elderly customers in their 80s have been left without air conditioning for over a month in dangerous Florida heat due to a delayed part order and poor communication from the company.","key_phrases":["without air conditioning for over a month","vague responses and empty promises","Florida's hottest summers on record","We need action immediately"]},"Ci9DQUlRQUNvZENodHljRjlvT201amJURk9UbWxzZVdFNFlrOHdPVzAxTjJ0S1pGRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","communication"],"entities":{"technicians":["Julio"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer praises Julio and his assistant for going above and beyond, consistent with their positive experiences with all Snyder employees.","key_phrases":["went above and beyond","just like every single Snyders employee","accurate and prompt arrival times","great company"]},"Ci9DQUlRQUNvZENodHljRjlvT2sxaFJFbEZiR2h6VVVSR2RGaDFZaTA0Um5KR2FYYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Reynaldo","Jason"],"services":[],"problems":[]},"one_line_summary":"Technicians Reynaldo and Jason were praised for their professionalism, knowledge, and great customer service across two visits.","key_phrases":["Perfect gentlemen","Very knowledgeable and effective","Job was done quickly","Great customer service"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1VlF5MVNXV2N0UlMxMGJFRm9VbkIxYW1wc1EwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution","responsiveness"],"entities":{"technicians":["Marty"],"services":["emergency-service","ac-repair"],"problems":["water-leak","hazardous-electrical-circuit-issue"]},"one_line_summary":"Marty provided same-day emergency electrical service, resolving a water heater circuit breaker issue and identifying an additional hazardous electrical problem.","key_phrases":["same-day emergency electrical services","professional and knowledgeable","potentially hazardous electrical circuit issue","inviting Marty back for additional electrical services"]},"Ci9DQUlRQUNvZENodHljRjlvT210NFFVVkJTa2xYTkdveVNEWTFabHBNU1dWcGRtYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","punctuality"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the team for listening attentively, delivering exactly what was needed, and completing the work professionally and on time.","key_phrases":["Listen to me and got exactly what I needed","done in a timely fashion","very professional at all stages","five stars across the board"]},"Ci9DQUlRQUNvZENodHljRjlvT2pZM2QwbzFObVpwU0had0xYVXRhWFkyVW5WdFpuYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism","communication","problem_resolution"],"entities":{"technicians":["Joe"],"services":[],"problems":[]},"one_line_summary":"Customer praises Joe and his crew for being friendly, professional, and communicative throughout the entire job.","key_phrases":["Joe and his crew did a marvelous job","eager to assist with getting the job done","answered all of questions asked without hesitation","I would do it ALLLLL over again with the same people"]},"Ci9DQUlRQUNvZENodHljRjlvT21GSFIwOWZiREZKYjBSdWVVSTNWSGRVVmpOaE9GRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","professionalism","responsiveness","problem_resolution"],"entities":{"technicians":["Tom"],"services":["ac-repair","maintenance"],"problems":["frozen-ac-unit","aging-ac-unit-needing-replacement-options"]},"one_line_summary":"Technician Tom quickly responded to a frozen AC unit, thoroughly explained the issues, got the system working, and arranged a follow-up visit to discuss replacement options.","key_phrases":["a/c froze up","explained everything to me and the problems","thorough and honest","signing me up for a maintenance program"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1eGVtZHRSMnhYV1ZaaVZ5MWpZM1IxTTJNNWIyYxAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["professionalism","communication","technical_knowledge"],"entities":{"technicians":["Chris"],"services":["pipe-scoping","ac-repair"],"problems":["bad-cast-iron-pipe"]},"one_line_summary":"Technician Chris professionally scoped the pipe and clearly explained the next steps needed to replace a bad cast iron pipe.","key_phrases":["scoping our pipe","replace the bad cast iron pipe","quick, thorough and very professional","walked us through the next steps"]},"ChdDSUhNMG9nS0VJQ0FnSURLLWR2VGtRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","communication","courtesy","professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":["Jamal","Walter","Ryan"],"services":["maintenance","ac-repair"],"problems":["issue-with-one-of-our-a-c-units"]},"one_line_summary":"Three different technicians — Jamal, Walter, and Ryan — each delivered punctual, thorough, and communicative service across multiple maintenance and repair visits.","key_phrases":["on time, efficient and extremely friendly","incredibly quiet as my kids were still sleeping","very communicative from the moment he was on his way","thorough with our options for repair and replacement"]},"Ci9DQUlRQUNvZENodHljRjlvT2xGSmRtYzJWV0p6ZFU1aldWcERUbWxLVDFVeU1XYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism","courtesy"],"entities":{"technicians":["Stephen"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Stephen for being thorough, efficient, and excellent at explaining everything during the service visit.","key_phrases":["super fantastic job","very thorough explaining everything","very nice and efficient","would love to have him do any future repairs"]},"Ci9DQUlRQUNvZENodHljRjlvT25KbldqTk9hMVJ6YTA5RVlVRnJhM2RMV2s1UFNVRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","technical_knowledge","communication","cleanliness","professionalism"],"entities":{"technicians":["Raymond"],"services":["ac-repair"],"problems":["existing-problem-identified-during-repair-visit"]},"one_line_summary":"Raymond was punctual, knowledgeable, and thorough, explaining the repair process and an additional problem in detail while keeping everything tidy.","key_phrases":["explained each step of the repair process","gave a quote on the spot","extremely conscientious about making sure everything is tidy","great asset to the company"]},"Ci9DQUlRQUNvZENodHljRjlvT25sUWVtWTNjREpwWTI5WGRVaGFWRGRxV0VSemFHYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Jason"],"services":["emergency-service","ac-repair"],"problems":["ac-emergency-on-fourth-of-july"]},"one_line_summary":"Snyder responded quickly to a Fourth of July AC emergency, with technician Jason assessing and resolving the issue promptly and professionally.","key_phrases":["emergency issue on the Fourth of July","called within 30 minutes with his ETA","quickly assessed the issue","professional, and friendly"]},"Ci9DQUlRQUNvZENodHljRjlvT21kSFFXUjBiak5HZW14cWMyUnpWMVJWZFZNeWIwRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["problem_resolution","responsiveness","communication","pricing"],"entities":{"technicians":[],"services":["maintenance"],"problems":["unauthorized-charge-for-renewal-after-cancellation-request","refund-not-processed-despite-multiple-calls"]},"one_line_summary":"Customer was charged for a maintenance renewal he explicitly cancelled and has been unable to obtain a refund after three calls with conflicting responses.","key_phrases":["charged another year of maintenance despite my refusal","called three times to get my money back","take your money right away but when it is time to return it, they make it so difficult","BAD CUSTOMER SERVICE"]},"Ci9DQUlRQUNvZENodHljRjlvT2w5emRqUTNaRXRuY0hoVFMwRXhXamxVVDFoMGRuYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","problem_resolution","cleanliness","courtesy"],"entities":{"technicians":["Pablo"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer enthusiastically praises technician Pablo for his thoroughness, professionalism, and cleanliness during what appears to be a routine maintenance visit.","key_phrases":["fabulous as always","goes above and beyond","cleans up after himself","100% sure all of your concerns are addressed"]},"Ci9DQUlRQUNvZENodHljRjlvT2tSek4ybENlVE5hU21WcVZETndZbmhsU2tSbFJuYxAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["communication","punctuality","problem_resolution","scheduling","technical_knowledge","pricing","professionalism"],"entities":{"technicians":[],"services":["electrical-upgrade"],"problems":["repeated-inspection-failures","lack-of-communication","job-not-completed-after-three-months","improper-electrical-connection-requiring-ratchet-strap","technician-change-without-notice"]},"one_line_summary":"Customer paid nearly $12,000 for a home electrical upgrade in March that remained incomplete and plagued by failed inspections, poor communication, and scheduling failures as of early July.","key_phrases":["Repeat inspection fails","No communication without me calling multiple times","ratchet strap to hold power","Three months after paying, it is still not done"]},"Ci9DQUlRQUNvZENodHljRjlvT2pONloxQmFTelZwV0hkRlJFVmFhemxxWDNOSFYwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","technical_knowledge","professionalism"],"entities":{"technicians":["Dylan"],"services":["ac-repair"],"problems":["hvac-issues"]},"one_line_summary":"Customer had a great experience with technician Dylan Carter, praising his responsiveness, knowledge, and outstanding service for HVAC issues.","key_phrases":["great experience","Dylan was responsive","knowledgeable","outstanding service"]},"Ci9DQUlRQUNvZENodHljRjlvT21rM04yTlBSMHh5UkZabmNtcE1OVUZST0RkSlltYxAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["pricing","problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["plumbing"],"problems":["clogged-kitchen-sink","water-leak"]},"one_line_summary":"Customer was quoted $4,500 for jetting and $900 to snake clogged drains, declined both, and resolved the issue himself in 30 minutes by removing bandaids and hair.","key_phrases":["offered a $4500 jetting service","$900 to snake","took me 30 mins","all plumbing companies are a scam"]},"Ci9DQUlRQUNvZENodHljRjlvT21adGVqQldZa1ZqV1VOTWRFSnhSSFZHZVRaS1ZFRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","communication","problem_resolution"],"entities":{"technicians":["Phillip"],"services":["ac-repair"],"problems":["air-conditioning-not-working"]},"one_line_summary":"Technician Phillip arrived within 3 hours and quickly repaired the AC while taking time to educate the customer about their thermostat.","key_phrases":["within 3 hours of calling","very knowledgeable","got it working within an hour","explain and teach me a few new things about the thermostat"]},"Ci9DQUlRQUNvZENodHljRjlvT2kxak5XdDRTMHhUTjNaTFFYTmZPWGxoY21GM04wRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the service manager for outstanding communication, explanation of the issue, and overall excellent customer service.","key_phrases":["excellent communication skills","took time to explain what the issue was","Give Him A Pay Raise","Outstanding Service Manager"]},"Ci9DQUlRQUNvZENodHljRjlvT2tadFlVdGZUbGhoTlhaSVEwWm5NR1JhYTJWalZIYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","professionalism","pricing"],"entities":{"technicians":["Steve"],"services":["electrical-panel-inspection"],"problems":["challenger-breakers-not-meeting-regulations","panel-inspection-needed"]},"one_line_summary":"Steve from Snyder provided an honest, knowledgeable electrical panel inspection and offered affordable payment options for replacing non-compliant Challenger breakers.","key_phrases":["honest, very knowledgeable","didn't try and sell me something I do not need","inspected my panel and explained everything","options to affordably pay"]},"Ci9DQUlRQUNvZENodHljRjlvT2xKSVUyZDRNMlZKTnpsUFdEWjZWVE55TkU5UldGRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","punctuality","technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Phillip"],"services":["ac-repair"],"problems":["ac-not-working-properly"]},"one_line_summary":"Technician Phillip Carter arrived on time, clearly explained the AC problem and repair options, and resolved the issue completely.","key_phrases":["gave possible causes and solutions before starting work","completely answered each question in easy to understand language","Work completed and our AC is working perfectly","professional like Phillip Carter"]},"Ci9DQUlRQUNvZENodHljRjlvT2xoeE5rMDNNelIyVG1GeGJXaEZUVXRIZVZGcWVVRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","communication","pricing"],"entities":{"technicians":["Jorge"],"services":["ac-repair"],"problems":["ac-system-evaluation"]},"one_line_summary":"Technician Jorge impressed the customer with his professionalism, honest consultation style, and a great quote for AC service.","key_phrases":["very professional, knowledgeable and considerate","provide facts and let me decide","His experience with AC systems showed","The quote was great"]},"Ci9DQUlRQUNvZENodHljRjlvT2xscWJGSk9NM2xhZWtWSFJHaG1RMk5vU0ZOWFpWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Ryan"],"services":[],"problems":[]},"one_line_summary":"Technician Ryan Lewis delivered excellent, professional service and clearly explained all necessary work, earning a strong recommendation.","key_phrases":["excellent job","very professional","walked me through everything","recommend Snyder and Ryan Lewis"]},"ChdDSUhNMG9nS0VJQ0FnTURJOU5fX3NnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Joe"],"services":["maintenance"],"problems":[]},"one_line_summary":"Joe Coleman delivered thorough and knowledgeable A/C maintenance with a personable, professional demeanor.","key_phrases":["excellent job with my A/C maintenance","thorough cleaning and a complete check","very knowledgeable","personable demeanor made for a more relaxing experience"]},"Ci9DQUlRQUNvZENodHljRjlvT21aSGVqY3RabE5oV1ROUmNFVkJOV3BuVG1oelNsRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","punctuality","courtesy"],"entities":{"technicians":["Josh"],"services":[],"problems":[]},"one_line_summary":"Josh impressed the customer with punctual arrival, thorough explanations, and a warm demeanor that even won over her dog on his second visit.","key_phrases":["did a great job","explained everything fully","arrived at the perfect time","my dog is now in love with him"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCM1FsTkdVRTlhYm5KV2JqUTNjell6YVdGWlkyYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":[],"services":["electrical-wiring","ac-installation"],"problems":["wiring-issues"]},"one_line_summary":"Technician quickly and professionally resolved wiring issues during a recessed lighting installation and provided helpful advice for future work.","key_phrases":["Quick, easy and professional","corrected wiring issues","installing recess lighting","good advice for future work"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGTU5HdHdUWE4yVTNsUGIyRk9ZMmhqV0Zac05XYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","problem_resolution","cleanliness","communication","professionalism"],"entities":{"technicians":["Ian"],"services":["ac-repair"],"problems":["air-conditioner-issue","clogged-condensate-line"]},"one_line_summary":"Technician Ian quickly diagnosed and fixed an AC issue the same day, including cleaning the condensate line and ensuring everything worked before leaving.","key_phrases":["found the issue and was able to fix the same day","Cleaned out the condensate line","no questions before leaving","Great Job"]},"Ci9DQUlRQUNvZENodHljRjlvT25wUFRUTmlRbEZTUVZSWVdVbDVlalZqU0VkcFdrRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","technical_knowledge","punctuality"],"entities":{"technicians":["Kyle"],"services":["ac-repair"],"problems":["broken-flapper","broken-toilet-handle"]},"one_line_summary":"Technician Kyle arrived within an hour and quickly fixed the customer's flapper and toilet handle to their satisfaction.","key_phrases":["over at my house in less than an hour","fixed my flapper and toilet handle","great job in a timely manner"]},"Ci9DQUlRQUNvZENodHljRjlvT2xreVRUZEVVakpXWVdkU1p6ZDFjRFJ6V0hwbVpXYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["David"],"services":["maintenance"],"problems":[]},"one_line_summary":"Long-time Snyder customer praises technician David Pop for a thorough and well-explained summer AC check with photo documentation.","key_phrases":["very thorough and explained everything on his checklist","photos of his inspection","over 20 years","Always great - honest - service"]},"Ci9DQUlRQUNvZENodHljRjlvT21WR2RIVjRia3RUTjNvd2FtUjJjRU55ZEUxcGFrRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Jesse"],"services":["ac-repair","maintenance","plumbing"],"problems":[]},"one_line_summary":"Customer highly recommends Jesse Ham and his team for top-notch HVAC and plumbing services, praising their professionalism and photo updates.","key_phrases":["top notch","handle all of our HVAC needs","send photos of each job","Highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnTUNnNWVmVDNRRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","communication","pricing","problem_resolution","responsiveness","professionalism","courtesy"],"entities":{"technicians":["Joseph","Joe","Shawn","Randy"],"services":["plumbing","hvac","electrical","ac-repair"],"problems":["plumbing-issues","hvac-issues","electrical-issues","stuck-sliding-glass-door","rotten-wooden-stairs","water-leak","septic-repair"]},"one_line_summary":"A customer who purchased a fixer-upper praises Snyder's comprehensive multi-trade services, financing options, and exceptional follow-through by Joe, Shawn, and Randy including a rapid septic repair and above-and-beyond weekend work.","key_phrases":["Swiss army knife","here's how you can get everything that I'd improve if my mom was living here","JOE is watching over the repairs like a hawk","Randy showed up on his day off"]},"ChdDSUhNMG9nS0VJQ0FnSUNyeWFQNXZnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","pricing","communication"],"entities":{"technicians":["Julio","Alexis"],"services":["ac-installation"],"problems":["14-year-old-unit-needing-replacement"]},"one_line_summary":"Julio and Alexis delivered an exceptional AC installation in about 4 hours, impressing the customer with their knowledge, friendliness, and thoroughness, leading to a strong recommendation.","key_phrases":["Julio and Alexis were phenomenal","finished installing in about 4 hours","wonderful discount","already recommended them to our friends"]},"ChZDSUhNMG9nS0VJQ0FnSUR6bS1fLVZ3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","pricing","courtesy","scheduling"],"entities":{"technicians":["Josh"],"services":["ac-repair","maintenance"],"problems":["water-leak","faulty-capacitor","dirty-fan-blades","catch-pan-replacement","uv-light-installation"]},"one_line_summary":"Technician Josh performed thorough AC maintenance including capacitor replacement and cleaning, delivering a friendly and professional visit that prompted the customer to renew the Snyder Family Plan.","key_phrases":["by the time Josh left it was almost 7pm and he was family","completely drained and cleaned our AC system","Snyder not cheap but always find valuable staff","Feel very competent we are set for a cool summer"]},"Ci9DQUlRQUNvZENodHljRjlvT2pJMk1XRmFkWE5SUVZSdFYzTkxTazVQTFhsWmFHYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","courtesy","communication","responsiveness","professionalism"],"entities":{"technicians":["Carlton"],"services":["ac-repair"],"problems":["needed-diagnosis-for-ac-issue"]},"one_line_summary":"Technician Carlton provided same-day diagnosis, thorough communication, and friendly service, earning a strong recommendation from the customer.","key_phrases":["extremely knowledgeable, very friendly and respectful","informed us of all options and went over each one in detail","diagnosis the same day we called for service","treated like an appreciated customer"]},"Ci9DQUlRQUNvZENodHljRjlvT2toaGNrWnVZMDVXUmxodWF6YzNSbTAxZEdORmFIYxAB":{"sentiment":"positive","sentiment_score":0.45,"aspects_mentioned":["professionalism","pricing"],"entities":{"technicians":["Chris"],"services":[],"problems":[]},"one_line_summary":"Technician Chris was praised as professional and personable, but Snyder's pricing could not beat several competitors, prompting the customer to continue comparison shopping.","key_phrases":["such a professional who was very personable and understanding","could not match or beat several competitors companies","will continue to comp shop","had the best offer"]},"Ci9DQUlRQUNvZENodHljRjlvT2tsS0xXbDZla1JqVFMxRFNYWlBUSGwwTXpKdGVsRRAB":{"sentiment":"negative","sentiment_score":-0.75,"aspects_mentioned":["punctuality","communication","pricing","problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["ac-repair","maintenance","ac-installation"],"problems":["loose-wire-causing-breaker-to-trip","dirty-coils"]},"one_line_summary":"Technician left without explanation, quoted $1300 for unnecessary work, while another company fixed the actual problem for $250.","key_phrases":["Never came back","1300 plus $","just to clean coils for 890$","paying 250$ for a new breaker installation"]},"Ci9DQUlRQUNvZENodHljRjlvT2pOcWR6aDZTR2hGYmtoTVdtRnJZVzVZVURKWFZVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Josh"],"services":["ac-repair"],"problems":["ac-malfunction-requiring-parts-replacement"]},"one_line_summary":"Technician Josh Cardona impressed a Deaf customer by using accommodations to communicate clearly and explaining the AC issue thoroughly.","key_phrases":["kind and thoughtful guy","used accommodations like Siri to type out what he was saying","clearly explained what was wrong with the AC","reliable and respectful"]},"Ci9DQUlRQUNvZENodHljRjlvT2psUFowcEhaM3B6VGpaQlVFcENNVFp3YTJkNlpGRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","scheduling","punctuality","professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Petey"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Technician Petey delivered prompt, professional HVAC service, arriving on time and communicating thoroughly with a rental tenant.","key_phrases":["prompt, professional service","great communication","scheduled realistic appointment times","respectful of my home and my family"]},"Ci9DQUlRQUNvZENodHljRjlvT25GdmMxZE5OaTFoWVRnNFFtUk1lWEZTVEROblltYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","technical_knowledge","professionalism"],"entities":{"technicians":["Jason"],"services":["ac-installation"],"problems":["ac-unit-replacement-needed"]},"one_line_summary":"First-time customer praises Jason G. for clear communication and expert guidance through an AC unit replacement with Snyder.","key_phrases":["really good experience as a first time customer","great job of explaining everything","guiding me on the best course of action","will definitely use them again"]},"Ci9DQUlRQUNvZENodHljRjlvT2pab2JGZEhlVTg0WHpNMWVqUlNXa2MzWjFSUk1WRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","courtesy","professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":["Chris"],"services":["electrical"],"problems":["electrical-job-requiring-planning-and-execution"]},"one_line_summary":"Technician Chris impressed the customer with clear communication, friendly professionalism, and skilled electrical work, earning additional service add-ons.","key_phrases":["awesome job with communicating his plan","very friendly, kind and professional","confident with his skills that I added on additional services","allow her to return to her tv watching spot"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGT1IxcFRUMnBJU0ZOaWNGVlVNa1YxT1hrNE9VRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Kyle"],"services":[],"problems":[]},"one_line_summary":"Technician Kyle quickly resolved the customer's issue in under an hour and was praised for his professionalism and personable manner.","key_phrases":["resolved in less than an hour","very professional, well spoken, and personable","would hire again in a flash","Kyle was fantastic"]},"Ci9DQUlRQUNvZENodHljRjlvT21RNWRWZzViVXhIVERsaFdtcG5PRzlWVXpGUWJVRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","responsiveness","problem_resolution"],"entities":{"technicians":["Zack"],"services":["emergency-service"],"problems":["complex-pipe-fracture","emergency-plumbing-disaster"]},"one_line_summary":"Technician Zack went above and beyond on a Sunday emergency call after a 14-hour day, expertly resolving a complex plumbing fracture with professionalism and courtesy.","key_phrases":["goes way beyond the bounds of duty","complex fracture with skills of a leading surgeon","arrived after a 14 hour day on a sunday","completed his task without fuss or complaint"]},"ChdDSUhNMG9nS0VJQ0FnSUNyaXVIMzZRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism","communication","problem_resolution","courtesy"],"entities":{"technicians":["Aiden"],"services":["ac-repair"],"problems":["ac-stopped-running-at-night"]},"one_line_summary":"Technician Aiden responded the next morning to fix a non-running AC, impressing the customer with professionalism, clear communication, and a great attitude.","key_phrases":["AC stopped running at night","send someone over the very next morning","explained what he would be doing","great attitude even though he was in our hot garage"]},"Ci9DQUlRQUNvZENodHljRjlvT205UlZ6UkxPR2h0ZWw5dVZEQlJUWEpwYjJ0YU5GRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["punctuality","technical_knowledge","communication","professionalism","responsiveness","scheduling","courtesy"],"entities":{"technicians":["Rosemary","Jason"],"services":["ac-repair","ac-installation","emergency-service"],"problems":["a-c-went-out-at-night"]},"one_line_summary":"Customer praises Snyder's fast emergency response, knowledgeable technician Jason, and helpful scheduler Rosemary after a late-night AC failure.","key_phrases":["absolutely blown away by the level of service","9:30 PM last night when my A/C went out","not only on time but early","upgrade our A/C system"]},"Ci9DQUlRQUNvZENodHljRjlvT2sxMGVGRlZWRE13WVVZNVVGaE9ZVzVsTjJGUWNWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","professionalism"],"entities":{"technicians":["Phillip"],"services":["ac-repair"],"problems":["unspecified-ac-problem"]},"one_line_summary":"Customer praises technician Phillip for his punctuality, speed in diagnosing the problem, and professionalism.","key_phrases":["here as promised","pinpointed the problem in seconds","very professional and efficient","great ratings and year in business"]},"Ci9DQUlRQUNvZENodHljRjlvT2taUVQwOWFiVnA2T0U5ZlNFTlZPVlZtY0ZSRmVXYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","problem_resolution","courtesy"],"entities":{"technicians":["Jason"],"services":["ac-repair","ac-installation"],"problems":["ac-unit-needing-inspection-replacement-and-temporary-solution"]},"one_line_summary":"Jason conducted an AC inspection, guided the customer through financing options, and provided a temporary solution while awaiting full AC unit replacement.","key_phrases":["explained in detail what each plan entailed","helped us through the financing process","temporary solution until the Snyder crew comes to install","Very friendly and kind guy"]},"Ci9DQUlRQUNvZENodHljRjlvT21SbVdXdDROekZDYkU5SE0wdFFWMVp0Tm1WR1puYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","courtesy","problem_resolution"],"entities":{"technicians":["Phillip"],"services":["ac-repair"],"problems":["air-handler-issue"]},"one_line_summary":"Customer highly recommends Phillip C. for his knowledgeable, courteous service in diagnosing an air handler issue after seeking a second opinion.","key_phrases":["grateful to have gotten a second opinion","truly amazing","took his time with figuring out what was going on","10 out of 10 do recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCeWNYVjFjRXRmYjNSclRVMUxURmRmVmxjNWQxRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Brian"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer praises technician Brian M. for being on-time, polite, efficient, and thorough in explaining repair work on both systems.","key_phrases":["on-time, polite, and very efficient","explained in detail on all repair work","completed on both systems","would highly recommend Brian M."]},"Ci9DQUlRQUNvZENodHljRjlvT25WR1RXWkNjVEk1VGw5V09UbExiRXhGWjJZMlYxRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","courtesy","professionalism"],"entities":{"technicians":["Eric","Isaiah","Travis","Steveo"],"services":["panel-upgrade","generator-hookup","ac-installation"],"problems":["panel-upgrade-needed","generator-hookup-needed","outbuilding-service-needed","water-leak"]},"one_line_summary":"Customer praised multiple Snyder crews for prompt and courteous service across a large electrical and plumbing project including a panel upgrade, generator hookup, new water heater, and well pump installation.","key_phrases":["prompt, courteous and downright amazing","panel upgrade with generator hookup","new well pump & water softener","huge Thanks especially to Eric W., Isaiah, Travis, and Steve-O"]},"Ci9DQUlRQUNvZENodHljRjlvT2xaalNtaDVka1ZsVkVKblRrUnBZVFpITWpSVVEyYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","punctuality"],"entities":{"technicians":["Kash","Keith"],"services":["ac-installation"],"problems":["heat-pump-replacement-needed"]},"one_line_summary":"Kash and Keith completed a new heat pump installation professionally, staying late to finish the job.","key_phrases":["great new heat pump install","friendly and professional and knowledgeable","worked quite late to complete the job","have the unit running"]},"Ci9DQUlRQUNvZENodHljRjlvT210clkwRTJTakZQWVZndGNrY3piMWsyZDI1NFdIYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Isaiah"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises technician Isaiah for being knowledgeable and doing a great job installing ceiling fans.","key_phrases":["amazing person and worker","very knowledgeable about his work","ceiling fans"]},"Ci9DQUlRQUNvZENodHljRjlvT2tOWVNHSndNWGxzVjBKRlgxRTBTSGROTkVVeU1YYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","communication","problem_resolution","responsiveness"],"entities":{"technicians":["Lindsey"],"services":["ac-repair","maintenance"],"problems":[]},"one_line_summary":"Long-time customer praises technician Lindsey for her thoroughness, professionalism, and proactive communication over four years of AC service and maintenance.","key_phrases":["so much confidence in her","very thorough and professional","keeps me informed of any issues","before I am without A/C the problem is corrected"]},"Ci9DQUlRQUNvZENodHljRjlvT2xKdFYzWkRiMjVEZFRCTmVqRlNiRGwxT1hSb0xVRRAB":{"sentiment":"negative","sentiment_score":-0.75,"aspects_mentioned":["pricing","problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["ac-blowing-cool-instead-of-cold-air","water-leak"]},"one_line_summary":"Customer paid $440 for an AC repair that only lasted two weeks before a different company fully resolved the issue for less money.","key_phrases":["paid $440.00 for 2 weeks of cold air","went back to blowing cool, almost warm air","cleared the drain, and it has been blowing cold air since","They even charged less"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkU2J6Vm5aMXBGTVRFeWNrNVFWRkJMVUVsd1JrRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","courtesy","responsiveness","communication","cleanliness","professionalism","problem_resolution"],"entities":{"technicians":["Jason","Charlie","Ryan","Aidan"],"services":["ac-installation","ac-repair"],"problems":["ac-unit-not-working-properly","unit-old-and-outdated-with-obsolete-or-expensive-parts","thermostat"]},"one_line_summary":"Customer praises the entire Snyder team — Jason, Charlie, Ryan, and Aidan — for their responsiveness, professionalism, and thorough service during a full AC unit replacement.","key_phrases":["hotter inside than out","financing a new a/c unit","Cleaned up any mess and explained details","great team of workers"]},"ChdDSUhNMG9nS0VOX1FwZHJvX2VxWm5nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","cleanliness","professionalism"],"entities":{"technicians":["Marcus"],"services":[],"problems":[]},"one_line_summary":"Long-time customer praises technician Marcus for his friendliness, clear communication, and thorough cleanup after completing the job.","key_phrases":["wonderful job","explained exactly what he was doing","cleaned up everything","great employees"]},"ChdDSUhNMG9nS0VLX0JxWUR0dnZmUjZBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","courtesy","communication","professionalism"],"entities":{"technicians":["Josh"],"services":["ac-repair"],"problems":["air-conditioning-unit-needed-servicing","parts-needed-replacement"]},"one_line_summary":"Customer is fully satisfied with Josh and his partner's AC service, praising their politeness, respect, and clear explanation of the work done.","key_phrases":["done a great job servicing my air condition unit","very polite and respectful","explained the parts I needed in a way I could understand","100% satisfied with the work they done"]},"Ci9DQUlRQUNvZENodHljRjlvT2pWNmVGQmZhazVYTlVNMlRUaFdUbmRzZDA5ZlQxRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge","communication"],"entities":{"technicians":[],"services":["ac-repair"],"problems":[]},"one_line_summary":"The technician was friendly and knowledgeable, thoroughly explaining the AC system's condition and any needed attention.","key_phrases":["very friendly and knowledgeable","walked us through everything","pointed out the positives of our AC","Great service"]},"ChdDSUhNMG9nS0VPSHgyYW5JaFphOTd3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","communication","punctuality","scheduling","courtesy"],"entities":{"technicians":["Jon","Charles","Ryan"],"services":["ac-repair","ac-installation"],"problems":["no-airflow","dissatisfaction-with-previous-company"]},"one_line_summary":"Customer switched to Snyder after frustration with a prior company, received same-day diagnosis from a knowledgeable technician, and had a new AC unit promptly installed to their full satisfaction.","key_phrases":["very thorough in his assessment","able to make an informed decision","prompt and took care of business","caliber of service provided by Snyder"]},"ChdDSUhNMG9nS0VLbnNpZmlNaThURzZnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","pricing","technical_knowledge","courtesy"],"entities":{"technicians":["Amy"],"services":["ac-installation"],"problems":["ac-unit-replacement-needed"]},"one_line_summary":"Customer praises sales representative Amy C. for her professionalism, clear communication, and transparent pricing when helping plan an AC unit replacement.","key_phrases":["nearly two decades of experience","estimated three solutions for my issue","what EXACTLY I was paying","ask for Amy C. if you want to be taken care of"]},"ChZDSUhNMG9nS0VJQ0FnSURRaF9qZUp3EAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","punctuality","technical_knowledge","problem_resolution","courtesy"],"entities":{"technicians":["Tom"],"services":["ac-repair"],"problems":["parts-needing-replacement"]},"one_line_summary":"Technician Tom arrived early, quickly diagnosed the issue, sourced and replaced the necessary parts the same day, and ensured everything was working properly.","key_phrases":["arrived before my appointment time","quickly assessed the problem","picked up the parts","efficient and courteous"]},"ChdDSUhNMG9nS0VOdWlrcEg0cnR2QXdRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Billie","Andrew"],"services":["ac-installation"],"problems":["led-light-installation-in-bathroom"]},"one_line_summary":"Billie and Andrew efficiently installed an LED bathroom light and impressed the customer enough to earn repeat business.","key_phrases":["very quick and efficient","in and out in no time","very pleasant","would call Snyder back anytime"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGWU1qQnFlak0yTVdablh6ZFJXVkJDY21ReFExRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","communication","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["ac-unit-malfunction"]},"one_line_summary":"Technician arrived on time with ETA notice, quickly diagnosed and repaired the AC unit, and offered helpful maintenance tips.","key_phrases":["showed up at the prescribed time","called to notify with an ETA","quickly diagnosed my issue","fast, effective, will call for service again"]},"ChdDSUhNMG9nS0VNeVc3T2p6N0s2bnN3RRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["technical_knowledge","cleanliness"],"entities":{"technicians":["Ken"],"services":["plumbing"],"problems":["faucet-replacement","old-metal-plumbing-replacement"]},"one_line_summary":"Technician Ken skillfully replaced a faucet and plumbing while cleaning up the old materials.","key_phrases":["replaced the faucet and the plumbing with skill","care in cleaning up","finish our plumbing job"]},"Ci9DQUlRQUNvZENodHljRjlvT25SVmVVSTFXbFYwYTNOYVFXTmxSM05TU0RVNGFVRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","punctuality","communication","pricing","scheduling"],"entities":{"technicians":["Dylan"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Customer praises Dylan for his professionalism, timely scheduling, and clear communication with photos and repair options to fit their budget after a bedroom leak.","key_phrases":["very professional, prompt, and efficient repair","provided photos and detailed explanations","several options for the repair to fit my budget","send a tech out Tuesday afternoon at my convenience"]},"Ci9DQUlRQUNvZENodHljRjlvT25jM1pqWjZSV2xpV0RabGFFOWxjVVJrYzJkTGExRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","cleanliness","professionalism"],"entities":{"technicians":["Davaughn"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician DaVaughn performed thorough HVAC maintenance, explained findings, offered suggestions, and left the area clean, earning a strong recommendation.","key_phrases":["very thorough in his work","took the time to explain things","provided some suggestions","made sure the area was clean"]},"ChdDSUhNMG9nS0VJQ0FnSUN2Z0pHOWlnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","communication"],"entities":{"technicians":["David","Brian","Joe"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises multiple Snyder technicians — David, Brian, and Joe — across separate visits for consistent professionalism, courtesy, and knowledge.","key_phrases":["very professional, courteous and knowledgeable","patient with all the questions I had","every employee is very professional","very happy the way Snyder does business"]},"Ci9DQUlRQUNvZENodHljRjlvT25aaExWbFZNRVZrYzJWWlQzcFNNRlZTU2pkMU1sRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","communication","technical_knowledge"],"entities":{"technicians":["Matt"],"services":["ac-installation"],"problems":["old-ac-unit-replacement"]},"one_line_summary":"Customer praises Matt and his partner for their courteous, professional AC replacement and thorough explanation of the new system.","key_phrases":["very courteous and professional","replacing my old ac to a new one","going above and beyond","making sure we knew how new system works"]},"ChZDSUhNMG9nS0VPXzd3SVhIZ2VuaFNREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"A customer praises a Snyder employee for courteously letting them pass on I-295, calling it a refreshing act of kindness.","key_phrases":["very courteous and made my day","considerate drivers on the road","Good company keeps good people","acts of kindness like this don't go unnoticed"]},"ChZDSUhNMG9nS0VMS3MyZks2NzhMSU1REAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","punctuality","problem_resolution"],"entities":{"technicians":["Jermain"],"services":["maintenance"],"problems":["routine-receptacle-maintenance-that-turned-into-a-bigger-job-than-expected"]},"one_line_summary":"A routine electrical receptacle maintenance job grew into a larger task, but technician Jermain handled it professionally, honestly, and punctually, earning a strong recommendation.","key_phrases":["went above and beyond the call","Professional, polite, punctual, honest","ask for Jermain","bigger job than expected"]},"ChZDSUhNMG9nS0VPV2E1ZV82aTZpckZREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","problem_resolution","responsiveness"],"entities":{"technicians":["Jorge","Daniel","Glenn","Marcus"],"services":["ac-installation","insulation"],"problems":["needed-new-ac-system","insufficient-attic-insulation"]},"one_line_summary":"Customer praises the professionalism and quality of the entire team — Jorge, Daniel, Glenn, and Marcus — for a new AC installation and attic insulation job.","key_phrases":["knowledgeable quote on a new AC","amazing job installing our new system","filling up our attic with adequate insulation","quick response and stellar customer support"]},"ChdDSUhNMG9nS0VLWDdtYXIwNnJENW9RRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["problem_resolution","professionalism","courtesy","pricing","cleanliness","punctuality","responsiveness"],"entities":{"technicians":["George"],"services":["plumbing","maintenance"],"problems":["water-leak"]},"one_line_summary":"Customer praised Snyder for prompt, professional plumbing repair of a toilet leak and also commends their reliable biannual AC maintenance service.","key_phrases":["toilet started leaking from the base","resolved the problem immediately","professional, courteous neat","biannual maintenance AC checks"]},"ChdDSUhNMG9nS0VPYXh2SmJDX3U2aDd3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair","maintenance"],"problems":[]},"one_line_summary":"A nearly 20-year loyal customer praises Snyder's punctual, courteous technicians and their ability to keep AC units running at peak performance with minimal repairs.","key_phrases":["go to A/C company for almost 20 yrs","service techs are on time and courteous","top performance meaning minimal repairs","great service"]},"ChZDSUhNMG9nS0VJTHY4OTItbkptdFVnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","technical_knowledge"],"entities":{"technicians":["Jon","Glenn"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises Jon for professionalism and clear communication, and commends Glenn and his crew for an excellent AC unit installation.","key_phrases":["very professional","explained everything in detail","Glenn and his crew were the best","did a fantastic job"]},"Ci9DQUlRQUNvZENodHljRjlvT2tadVJFaFBaSHBIVUROVmMwdHBPWFJQY1MxbmJYYxAB":{"sentiment":"positive","sentiment_score":0.99,"aspects_mentioned":["technical_knowledge","courtesy","professionalism","problem_resolution","communication"],"entities":{"technicians":["Caleb"],"services":["maintenance"],"problems":["part-on-the-brink-of-failure-in-outside-ac-unit","risk-of-future-expensive-repairs"]},"one_line_summary":"Technician Caleb went above and beyond during an AC maintenance visit by identifying and replacing a near-failed part, earning a glowing 10-out-of-5 recommendation.","key_phrases":["went above and beyond","on the brink of failure","replaced the part then and there","10 out of 5 stars"]},"Ci9DQUlRQUNvZENodHljRjlvT2xaVVRXcEVSSE5LZUhFM01uZEpRekpHYlhnMk4yYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","punctuality","courtesy"],"entities":{"technicians":["Allonzo","Dino"],"services":[],"problems":[]},"one_line_summary":"Customer praises technicians Allonzo and Dino for outstanding, timely, polite, and professional service.","key_phrases":["Outstanding job","in a timely manner","Very polite and professional","Give them a raise"]},"ChZDSUhNMG9nS0VJQ0FnSUQxbjRMNk9nEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","scheduling","professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Tony"],"services":["ac-installation","maintenance"],"problems":["capacitor-reading-slightly-low"]},"one_line_summary":"Technician Tony called ahead to come early, resolved a scheduling conflict, and efficiently replaced a low-reading capacitor while being courteous and professional.","key_phrases":["called 2 hours early","unknowingly solved my schedule conflict","changed it out in about 5 minutes","very respectful of my wife and my animals"]},"ChZDSUhNMG9nS0VKejBfUHFqdFpHaFNBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","problem_resolution","professionalism"],"entities":{"technicians":["Brian"],"services":["ac-repair"],"problems":["issues-with-recently-purchased-home-s-a-c-unit"]},"one_line_summary":"Technician Brian M. quickly diagnosed and fixed AC issues, clearly explained his work, and left the new homeowners feeling confident and satisfied.","key_phrases":["fantastic and very competent","quickly diagnosed and fixed the issues","clearly explain the work he was performing","great peace of mind"]},"ChZDSUhNMG9nS0VORHNwNzd1bjhiSE9nEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","technical_knowledge","communication","courtesy"],"entities":{"technicians":["Moses"],"services":[],"problems":[]},"one_line_summary":"Customer praised technician Moses for his quick response, clear explanations, and friendly down-to-earth demeanor.","key_phrases":["so quick after initial call","explained everything so well","talkative and super down to earth","Hope we get him again"]},"ChdDSUhNMG9nS0VMcjFyLUNKaDVIRnpBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","courtesy","communication"],"entities":{"technicians":["Dylan"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Dylan for his exceptional HVAC knowledge, helpfulness, and outstanding personality.","key_phrases":["Dylan was amazing","knowledge on HVAC is top tier","wonderful personality","Very helpful and informative"]},"ChZDSUhNMG9nS0VJYWFuZWJhdk1lM0tBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","communication","courtesy"],"entities":{"technicians":["Alejandro"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer was highly impressed by technician Alejandro's thorough AC maintenance visit and his professionalism while training a new employee.","key_phrases":["very thorough in checking my AC unit","excellent experience having both of them answer my questions","great opportunity to see how the technicians represent their company","would love for him to return to service my unit again and again"]},"ChdDSUhNMG9nS0VOSDdfWmVPMTkzNTN3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","pricing","professionalism","communication"],"entities":{"technicians":["Jason"],"services":["ac-repair"],"problems":["ac-unit-not-running","overpriced-repair-quote-from-previous-company","pressure-to-buy-new-unit"]},"one_line_summary":"Technician Jason provided an honest, affordable fix for a malfunctioning AC unit after a previous company quoted nearly $2000 and pushed for a full replacement.","key_phrases":["a lifesaver","honest about what I needed","spent a 1/4 of that","tips on keeping it running"]},"ChdDSUhNMG9nS0VQYTZ3NDNjbHJpVXhRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Savannah"],"services":["ac-repair"],"problems":["ac-system-issue-requiring-repair"]},"one_line_summary":"Technician Savannah impressed the customer by fixing their AC issue and educating them on proper system maintenance with a friendly and professional attitude.","key_phrases":["Savannah was great","fix the problem","better take care of our AC system going forward","Love women in trades"]},"ChdDSUhNMG9nS0VPUEw3N0x6eWR2S2x3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism","technical_knowledge","communication"],"entities":{"technicians":["Shawn"],"services":["water-survey","water-testing"],"problems":["water-leak"]},"one_line_summary":"Technician Shawn impressed the customer with his politeness, professionalism, and thorough water survey and testing, providing clear estimates with multiple options.","key_phrases":["outstanding","thorough water survey and testing","clear, valuable estimates with multiple options","highly recommend Shawn"]},"ChZDSUhNMG9nS0VMQ1NwdTNFX19fMWVREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","problem_resolution","technical_knowledge","scheduling"],"entities":{"technicians":["Allonzo"],"services":["ac-installation","ac-repair"],"problems":["bathroom-faucet-needed-replacement","water-leak"]},"one_line_summary":"Technician Allonzo quickly identified the wrong faucet, located the shutoff, and fixed the leak within an hour after a box store kept rescheduling.","key_phrases":["fixed the leak within an hour","told me I bought the wrong faucet","very professional courteous and helpful","Great service with Allonzo"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCNFNuZHRXbkI0V21oTldWcGFhMlZvY0VKbmVsRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["professionalism","communication","technical_knowledge","problem_resolution","cleanliness"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["wrong-system-installed-carrier-instead-of-promised-goodman","unprofessional-installer-on-phone-during-install","old-dust-filled-filter-placed-in-new-handler","service-rep-hung-up-on-customer"]},"one_line_summary":"Customer received the wrong AC system brand, experienced sloppy installation with an old dirty filter, and was hung up on by the sales rep when complaining about the $11K job.","key_phrases":["informed I would receive a Goodman system and they installed a Carrier system","one remained on the phone all day so it took forever","placed the old dust filled filter in it","he hung up the phone on me"]},"ChZDSUhNMG9nS0VMT3F5cVBuMHRUTFRREAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["responsiveness","communication","pricing","professionalism"],"entities":{"technicians":["Wayne"],"services":["ac-repair"],"problems":["unspecified-ac-issues-requiring-repeat-visits"]},"one_line_summary":"Customer praises technician Wayne for same-day responsiveness and clear communication, finding the higher pricing worth it for the quality of service.","key_phrases":["same day / next day","explained the problems and what could be done","more expensive but worth it","called 2x and they've been here"]},"ChdDSUhNMG9nS0VNbWU3b21hbUtmSm9RRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","punctuality","communication","scheduling","problem_resolution"],"entities":{"technicians":["Savannah"],"services":["ac-repair","maintenance"],"problems":["hvac-a-c-stopped-working"]},"one_line_summary":"Technician Savannah impressed the customer with her diagnostic explanations and on-time arrival, and the office secured a next-day appointment for a non-functioning AC unit.","key_phrases":["explained each step she took to diagnosis and repair","arrived on time","next day repair appointment","highly recommended Snyder A/C"]},"ChZDSUhNMG9nS0VPT0EydmY4dF9ERFB3EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","communication","courtesy"],"entities":{"technicians":["Eric"],"services":["ac-repair"],"problems":["a-c-unit-in-need-of-servicing-and-repair"]},"one_line_summary":"Technician Eric delivered outstanding, personable service while repairing and servicing the customer's A/C unit, earning a highest recommendation.","key_phrases":["amazing job servicing and repairing my A/C unit","extremely informative on explaining everything","extremely personable","This type of customer service was like an anomaly"]},"ChZDSUhNMG9nS0VOdlY2SmFMcGUtMVRBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","responsiveness","problem_resolution"],"entities":{"technicians":["Joe"],"services":["plumbing"],"problems":["water-leak"]},"one_line_summary":"Technician Joe Byrd quickly and professionally repaired the customer's water heater, earning a strong recommendation for Snyder.","key_phrases":["very helpful as well as professional","response time was very fast","repaired our water heater without any issues","fast, professional service"]},"ChZDSUhNMG9nS0VJQ0FnTUNJenZlSVVnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","punctuality","problem_resolution","communication"],"entities":{"technicians":["Brian"],"services":["ac-repair","maintenance"],"problems":["ac-problem"]},"one_line_summary":"Long-time Snyder customer praises technician Brian Maldonado for his professionalism, knowledge, and timely resolution of their AC problem.","key_phrases":["excellent job re: our AC problem","very professional, informative and proactive","never disappointed in the caliber of their work","timely manner in which they perform and remedy the problem"]},"ChZDSUhNMG9nS0VNbm1qOVQ4cHFLU2JREAE":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["technical_knowledge","problem_resolution","pricing","cleanliness"],"entities":{"technicians":[],"services":["maintenance","ac-repair"],"problems":["mold-in-ac-system","emergency-shut-off-valve-left-improperly-positioned","wire-not-long-enough-to-pull-without-removing-front-cover"]},"one_line_summary":"Routine AC maintenance included mold cleaning and a discount, but the technician left the emergency shut-off valve improperly positioned and inaccessible.","key_phrases":["routine maintenance/cleaning on AC system","Cleaned mold and provided a discount","emergency shut off valve was left hanging out of the appropriate spot","wire that goes inside isn't long enough to pull"]},"ChZDSUhNMG9nS0VJYnA5TzJucy1qY0pBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","courtesy","communication","pricing"],"entities":{"technicians":["Dylan"],"services":[],"problems":[]},"one_line_summary":"Technician Dylan was prompt, courteous, and communicative, with fair and reasonable pricing.","key_phrases":["very prompt and courteous","explain everything thoroughly","answered any questions","Pricing was fair and reasonable"]},"ChdDSUhNMG9nS0VJM3I4ZWVuM19xSXF3RRAB":{"sentiment":"negative","sentiment_score":-0.55,"aspects_mentioned":["problem_resolution","professionalism","technical_knowledge","communication","pricing","scheduling"],"entities":{"technicians":[],"services":["ac-installation","water-filtration-system","plumbing"],"problems":["water-leak","no-resolution-after-weeks"]},"one_line_summary":"After a faulty water filtration installation caused severe water pressure issues, Snyder failed to resolve the problem and allegedly fired the honest plumber who identified their mistake.","key_phrases":["cut corners and did not install it correctly","refused to sell us services or products we didn't need and lost his job for it","marked deterioration of customer service since the business was acquired","still no resolution"]},"ChZDSUhNMG9nS0VJQ0FnTURvanBydE9nEAE":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["scheduling","communication","technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["improper-sealing-of-bathroom-exhaust-fan","insulation-not-replaced-properly","air-blowing-in-from-bathroom-exhaust-fan","concern-about-breathing-in-fiberglass-insulation-from-attic"]},"one_line_summary":"An unprepared replacement technician installed a bathroom exhaust fan that was improperly sealed, causing air and potential fiberglass insulation to blow into the home.","key_phrases":["not expecting to do the job","did not have all the tools","air blowing in from the bathroom exhaust fan","scared whether we are breathing in fiberglass insulation"]},"ChZDSUhNMG9nS0VJQ0FnTURJOFozcVZnEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","communication","problem_resolution"],"entities":{"technicians":["Dominick","Kyle","Kevin","Eric"],"services":["ac-installation"],"problems":["not-cooling"]},"one_line_summary":"A highly satisfied customer praises the four-man installation team for their professionalism, expertise, patience, and thorough communication during an AC install.","key_phrases":["so professional","handled everything that came up with ease and efficiency","meticulous with their choices","thorough explanations"]},"ChdDSUhNMG9nS0VLaUF4cS01dThubXdnRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["pricing","technical_knowledge","communication","problem_resolution","professionalism","responsiveness"],"entities":{"technicians":[],"services":["ac-repair","maintenance"],"problems":["failed-capacitor-on-air-handler","old-filter-reinstalled-causing-inadequate-cooling","house-would-not-cool-below-79-degrees"]},"one_line_summary":"Customer paid nearly $700 for a cheap capacitor replacement, was harassed with upsell calls and texts, and discovered the technician reinstalled a 3-year-old filter instead of available new ones, leaving the home unable to cool properly.","key_phrases":["just shy of $700 to replace a capacitor","only a $20 part on Amazon","RELENTLESSLY he tries calling / texting / and emailing","put back in a 3 year old filter","charge 2-3x more than the smaller guys"]},"ChZDSUhNMG9nS0VNYTVwT2VMNTlHLUJ3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication","technical_knowledge"],"entities":{"technicians":["Phillip"],"services":["ac-repair"],"problems":["ac-unit-needed-recharge"]},"one_line_summary":"Technician Phillip professionally recharged the AC unit and clearly explained maintenance issues without pressure.","key_phrases":["very professional, courteous and polite","Took time to explain potential maintenance issues","let me decide with no pressure","Great asset for your company"]},"ChdDSUhNMG9nS0VMVzlsWXpCNjdUM213RRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","professionalism","scheduling"],"entities":{"technicians":["Chris","Shawn"],"services":["plumbing-inspection","ac-repair"],"problems":["water-leak"]},"one_line_summary":"Customer was very satisfied with a plumbing inspection and repair, praising Chris's clear explanation and Shawn's calming demeanor.","key_phrases":["very happy with the service","explained to me very well","very calming when I was stressing out","came and did the work the next day"]},"ChdDSUhNMG9nS0VJN2JsZGFzOUo2d3dBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","courtesy","communication","professionalism"],"entities":{"technicians":[],"services":["ac-repair","ac-installation"],"problems":["not-cooling"]},"one_line_summary":"A first-time Snyder customer raves about a fast, knowledgeable, and courteous technician who installed or repaired their AC and made them a loyal customer.","key_phrases":["fast knowledgeable courteous polite and helpful","willing to explain anything you ask","give advice to make sure you get the most life out of your ac","will be my go to from now on"]},"ChZDSUhNMG9nS0VMV1lvWVdBM3MtU2JREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Ryan"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer highly praises plumber Ryan for his expertise, professionalism, and genuine care for customers.","key_phrases":["well informed about his practice","held himself to the highest standard","truly cares about his customers","Ryan is your guy"]},"ChdDSUhNMG9nS0VNR1dpWUMzNHMzanV3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","pricing","problem_resolution"],"entities":{"technicians":["Kat"],"services":["plumbing-diagnosis"],"problems":["screeching-showers","slow-filling-toilet"]},"one_line_summary":"Technician Kat accurately diagnosed plumbing issues with screeching showers and a slow-filling toilet, impressing the customer with her knowledge, professionalism, and reasonable quote.","key_phrases":["determined the problem causes","very knowledgeable, professional & personable","sound pointers","reasonable quote for fixes & replacements"]},"ChdDSUhNMG9nS0VKLWEzb1BnbThLdHRRRRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["scheduling","punctuality","communication","responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["maintenance","ac-repair"],"problems":["water-leak","4-canceled-delayed-scheduled-appointments","appointment-rescheduled-to-11pm-then-pushed-two-more-days"]},"one_line_summary":"Customer reports four consecutive canceled or severely delayed appointments, multiple unresolved leaks, and deep regret over being transferred to Snyder after the Buckhalter buyout.","key_phrases":["3 canceled scheduled appointments","estimated time is 11pm","multiple leaks","utter regret they hold our AC warranty"]},"ChZDSUhNMG9nS0VLam9uNE9wb2Z6SUZnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Tim"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Tim delivered excellent maintenance service, thoroughly explaining his inspection findings and giving the customer confidence in their AC system for the summer.","key_phrases":["excellent service","explain what he was inspecting and the results in detail","peace of mind","service throughout the summer"]},"ChdDSUhNMG9nS0VOclI5Y0NoeS1PTHh3RRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["punctuality","professionalism","communication","courtesy","problem_resolution"],"entities":{"technicians":["Marcus"],"services":["maintenance"],"problems":["lint-buildup-in-dryer-duct","no-airflow"]},"one_line_summary":"Customer Ashley praises technician Marcus McKinney for his punctual, professional, and thorough dryer duct cleaning that noticeably improved airflow and safety.","key_phrases":["professionalism and thoroughness","airflow is noticeably better","feel a lot safer knowing the duct is clear of lint buildup","Great service from start to finish"]},"ChZDSUhNMG9nS0VOX1kwNUhYNUt2cVFREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","pricing","professionalism","technical_knowledge"],"entities":{"technicians":["Ryan"],"services":[],"problems":[]},"one_line_summary":"Long-time customer praises Snyder's upfront communication and pricing, with a special commendation for technician Ryan Lewis's honest and pressure-free service.","key_phrases":["explain what is going on and what it will cost","best pricing they can","never pressured me into buying","Ryan Lewis is amazing"]},"ChZDSUhNMG9nS0VJeU9rZFhNem9paVRREAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","communication","courtesy"],"entities":{"technicians":["Marcos"],"services":["maintenance"],"problems":["dirty-dryer-vent"]},"one_line_summary":"Customer raves about technician Marcos's professionalism, thoroughness, and communication during a dryer vent cleaning, including before-and-after photos.","key_phrases":["Cannot brag enough about how professional","great and thorough job","cleaning of the dryer vent","prefer to have him as our regular tech"]},"ChdDSUhNMG9nS0VNRzhuTVg4NkxDNTRRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","technical_knowledge","cleanliness","professionalism"],"entities":{"technicians":["Ian"],"services":["ac-repair"],"problems":["air-conditioner-not-working"]},"one_line_summary":"Technician Ian arrived early, fixed the air conditioner quickly, and left the home cleaner than he found it.","key_phrases":["came early","fixed the air conditioner in about an hour","left the house in better condition","highly recommend his service"]},"ChZDSUhNMG9nS0VJLV8xdTdnc3JhU1ZnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","responsiveness","courtesy"],"entities":{"technicians":["Brian"],"services":["ac-repair"],"problems":["ac-freezing-up","not-cooling","water-leak"]},"one_line_summary":"Brian diagnosed and fixed a refrigerant leak causing the AC to freeze up on the same day, impressing the customer with clear communication throughout.","key_phrases":["freezing up and not cooling well","came out the same day","explained what he was doing at every step","give Brian a 10 out of 10"]},"ChZDSUhNMG9nS0VJQ0FnSUMyaDdtcFVnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","cleanliness","problem_resolution","communication"],"entities":{"technicians":[],"services":["ac-installation","maintenance"],"problems":[]},"one_line_summary":"A long-time Snyder service contract customer praises the company's dependability, quality workmanship, and informative technicians, highlighting a smooth AC unit replacement two years ago.","key_phrases":["always be dependable and do quality work","stand behind it","quiet, efficient and clean","We hardly knew they were here"]},"ChZDSUhNMG9nS0VLYWxyOXJKaXNuREdnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","responsiveness","problem_resolution","communication"],"entities":{"technicians":["Joe"],"services":["ac-repair","maintenance"],"problems":["a-c-went-out","faulty-capacitor"]},"one_line_summary":"Technician Joe responded immediately to a nighttime AC failure, fixed the capacitor quickly, and impressed the customer enough to sign up for a maintenance plan.","key_phrases":["came out right away","fixed our capacitor","Joe knows his stuff","excellent customer service and technicians"]},"ChZDSUhNMG9nS0VNTFN1YTJfbFlEMU13EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","problem_resolution","courtesy"],"entities":{"technicians":["Ryan"],"services":["ac-repair"],"problems":["capacitor-failure","a-c-not-running"]},"one_line_summary":"Technician Ryan quickly diagnosed and replaced a faulty capacitor, getting the customer's A/C running again in no time.","key_phrases":["found the problem was the capacitor within the first 10 minutes","went right to work and knew what to check","A/C was back up and running good as new","request him for sure"]},"ChdDSUhNMG9nS0VMNnl4X3JicnBqdnp3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","communication"],"entities":{"technicians":["Marty"],"services":[],"problems":[]},"one_line_summary":"Customer highly praises technician Marty for his honest, knowledgeable, and pressure-free service, strongly recommending both him and Snyder.","key_phrases":["honest, knowledgeable service","no pressure or overselling","clear, trustworthy guidance","definitely recommend Snyder"]},"ChdDSUhNMG9nS0VNalQxSnlfaEttY2xBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","communication","technical_knowledge","courtesy"],"entities":{"technicians":["Kyler"],"services":[],"problems":[]},"one_line_summary":"Technician Kyler arrived early, called ahead, and provided a helpful and informative visit, earning the customer's future business.","key_phrases":["very helpful and informative","arrived earlier than the scheduled appointment","called ahead of time to make sure that was okay","Very good experience"]},"ChZDSUhNMG9nS0VQcjFfTzZ5Z092d0ZREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","punctuality","technical_knowledge","problem_resolution","professionalism","communication","courtesy"],"entities":{"technicians":["Dominick"],"services":["ac-repair"],"problems":["electrical-issue-at-home"]},"one_line_summary":"Electrician Dominick quickly diagnosed and efficiently resolved a home electrical issue with outstanding professionalism and customer service.","key_phrases":["responded quickly","arrived on time","diagnosed the problem right away","friendly, respectful, and clear"]},"ChdDSUhNMG9nS0VJM1VqSVdrbV83QzBRRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","problem_resolution","cleanliness"],"entities":{"technicians":["Isaiah","Gavin"],"services":["ac-repair","ac-installation"],"problems":["electrical-issues","range-hood-installation"]},"one_line_summary":"Isaiah and Gavin resolved electrical issues and installed a vented range hood with exceptional professionalism, courtesy, and cleanup.","key_phrases":["absolutely STELLAR job","house is now safely wired","installed our new vented-to-the-outside range hood without a hitch","hauled away the box & packing materials"]},"ChZDSUhNMG9nS0VOSFA3S1R3cU1TUVV3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":["Jason"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Technician Jason provided excellent, honest service on the customer's AC unit just ahead of an upcoming heat wave.","key_phrases":["top notch customer service","honesty and truth","keeping making your customer smile","just in time for the upcoming heat wave"]},"ChdDSUhNMG9nS0VOUGo2dC0yX0ktRnFBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","problem_resolution","courtesy"],"entities":{"technicians":["Ron"],"services":["plumbing"],"problems":["water-leak"]},"one_line_summary":"Technician Ron arrived the same day after hours, identified and resolved a plumbing back-up, and impressed the customer with his politeness.","key_phrases":["came the same day","even though it was after 5","persevered until he found the source","extremely polite and helpful"]},"ChdDSUhNMG9nS0VMUHhuZi1CbmJ6d2lBRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","pricing","technical_knowledge","courtesy"],"entities":{"technicians":["Tracey"],"services":["ac-repair","ac-installation"],"problems":["breaker-replacement","outlet-issues"]},"one_line_summary":"Technician Tracey demonstrated exceptional professionalism and honesty by only replacing the necessary breakers and proactively checking outlets for additional issues.","key_phrases":["Tracey was amazing","saved me a considerable amount of $$","appreciated the honesty","went above and beyond to check the outlets"]},"ChdDSUhNMG9nS0VJNlQxWWptck5yaXF3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Lindsey"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer is highly pleased with AC tech Lindsey from the Port Saint Lucie location for a first-time tune-up and maintenance visit, praising her knowledge, professionalism, and friendliness.","key_phrases":["AC tech Lindsey is excellent","knowledgeable, professional and friendly","completely pleased","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnTURvMDhfdXpRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication","problem_resolution"],"entities":{"technicians":["Travis"],"services":[],"problems":[]},"one_line_summary":"Travis was praised for his professionalism, thoroughness, and clear communication before and after completing the project efficiently.","key_phrases":["super professional","very thorough","minimum downtime","address any concerns I had"]},"ChdDSUhNMG9nS0VLNkMwTjJsei1YUnF3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","problem_resolution","responsiveness"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["commercial-electrical-issue"]},"one_line_summary":"Snyder provided same-day commercial electrical diagnosis and repair, with the technician arriving on time and resolving the issue without business disruption.","key_phrases":["same day","arrived on time as promised","repair the problem on the same day","business didn't miss a beat"]},"ChZDSUhNMG9nS0VJQ0FnSURQX295ZUd3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","problem_resolution","responsiveness"],"entities":{"technicians":["Shawn"],"services":["plumbing"],"problems":["water-leak"]},"one_line_summary":"Technician Shawn resolved a no-water emergency professionally, offering multiple options and educating the customer on their plumbing system.","key_phrases":["waking up without water far less stressful","offered multiple options for my issues","let me decide what was best","educate me on a system I have no knowledge on"]},"ChZDSUhNMG9nS0VNaXE1NXFQek8za09REAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism","courtesy","communication","problem_resolution"],"entities":{"technicians":[],"services":["emergency-service","ac-repair"],"problems":["a-c-went-out-on-a-saturday-night"]},"one_line_summary":"Customer's A/C failed on a Saturday night and Snyder's emergency technician arrived by morning, resolving the issue professionally in under an hour.","key_phrases":["A/C went out on a Saturday night at 9pm","technician was at my home before 9am","very professional and courteous","repaired in under an hour"]},"ChZDSUhNMG9nS0VOX3hfY25fZ2Y3V0FREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","punctuality","courtesy"],"entities":{"technicians":["Curtis","Joe"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Curtis and Joe efficiently completed a full AC system installation in a two-story home within a single day, impressing the customer with their speed and friendly demeanor.","key_phrases":["exceptional team","tremendous project","completed within a day","friendly through the hard work"]},"ChZDSUhNMG9nS0VOTE9yTTY4dnIyTkdnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","problem_resolution","courtesy","communication"],"entities":{"technicians":["Ryan"],"services":["ac-repair"],"problems":["ac-malfunction"]},"one_line_summary":"Technician Ryan quickly diagnosed and resolved an AC issue while educating the customer on prevention, earning high praise.","key_phrases":["figured out what was wrong with my AC quickly","resolved the issue in no time","showed me what the problem was and how to prevent it","friendly, pleasant and knowledgeable"]},"ChdDSUhNMG9nS0VMV1Z5SmppbGZLMHZnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Mitchell"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Mitchell for going above and beyond, providing detailed explanations, and delivering an excellent customer-centric service experience.","key_phrases":["truly understood my needs","delivered an excellent solution","went above and beyond","detailed explanations about what he was doing and why"]},"ChdDSUhNMG9nS0VNbUx5N2lFa19MQnJBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Joe","Zane"],"services":["maintenance"],"problems":["sediment-buildup"]},"one_line_summary":"Customer praises technicians Joe and Zane for exceptional communication, professionalism, and thorough maintenance work that exceeded her expectations.","key_phrases":["patient and explained things very well","exceeded my expectations","worked hard but kept smiling","showed me the sediment that he had cleaned out"]},"ChZDSUhNMG9nS0VPLXN1N1NGX1piVVNREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","technical_knowledge","communication","cleanliness","professionalism"],"entities":{"technicians":["Ken"],"services":["plumbing"],"problems":["shower-arms-and-collars-replacement"]},"one_line_summary":"Technician Ken delivered outstanding plumbing service by replacing three shower arms and collars while being knowledgeable, communicative, and thorough with cleanup.","key_phrases":["Ken was outstanding","incredibly knowledgeable","cleaned up thoroughly after he completed his work","fully converted to matte black"]},"ChdDSUhNMG9nS0VQaUpvNUQyNWFEQ3pRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Roger"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Roger Mier impressed the customer with quiet professionalism and high-quality standards during an annual maintenance inspection.","key_phrases":["quiet professionalism and highest quality standards","couldn't feel more confident","great hands","terrific representatives like Roger"]},"ChdDSUhNMG9nS0VJQ0FnTURJdHJfWXh3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Mitch"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises Mitch and his assistant for outstanding professionalism, courtesy, and excellent workmanship on an electrical panel installation.","key_phrases":["totally professional, polite and courteous","workmanship is excellent","electrical panel is a work of art","SUPERIOR RATING"]},"ChZDSUhNMG9nS0VJQ0FnTUNZaFl2WWVnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","courtesy","professionalism"],"entities":{"technicians":["Adam","Justin"],"services":["maintenance"],"problems":[]},"one_line_summary":"A loyal customer of over a decade praises technicians Adam and Justin for their knowledge, friendliness, clear communication, and honest no-pressure service.","key_phrases":["never disappoint","super knowledgeable","broke every down in terms we could understand","never try to push unnecessary stuff"]},"ChdDSUhNMG9nS0VJQ0FnTUNZb2ZLSm93RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication","punctuality","pricing","professionalism"],"entities":{"technicians":["Jason"],"services":["ac-repair"],"problems":["damage-to-ac-unit"]},"one_line_summary":"Customer praises technician Jason for friendliness, detailed communication, punctuality, and reasonable pricing on a Sunday AC service call.","key_phrases":["friendly and gave detailed information","came within the time window given","service fee was very reasonable for a weekend call","will definitely recommend professionals at Snyder"]},"ChdDSUhNMG9nS0VJQ0FnTUNZM05pWWhBRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Dylan"],"services":["ac-repair"],"problems":["condenser-fan-failure-on-one-year-old-a-c-unit"]},"one_line_summary":"Customer had an outstanding experience with technician Dylan Carter, who provided thorough and professional service on a second-opinion AC repair for a faulty condenser fan.","key_phrases":["second opinion on my A/C","very methodical in his process","amplifying information regarding my A/C unit","The bar is set very high"]},"ChZDSUhNMG9nS0VJQ0FnTUNZZ3EyU0ZREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","professionalism","courtesy"],"entities":{"technicians":["Dylan"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Dylan G provided thorough and knowledgeable guidance on AC unit options, making the customer feel informed and valued throughout the process.","key_phrases":["well educated on the differences between each unit","made the entire process go smoothly","we felt like we received enough information to make an informed decision","more than just another sale"]},"ChdDSUhNMG9nS0VJQ0FnTUNZZ3Fyd2dRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","communication","courtesy"],"entities":{"technicians":["Adrian"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Adrian arrived on time, conducted a thorough HVAC checkup, and impressed the customer with his knowledge and clear communication.","key_phrases":["showed up on time","knowledgeable and explained what he was doing","suggested solutions","sharing your knowledge and expertise"]},"ChdDSUhNMG9nS0VJQ0FnTUNZaklyWV93RRAB":{"sentiment":"positive","sentiment_score":0.78,"aspects_mentioned":["courtesy","professionalism","communication","pricing","scheduling"],"entities":{"technicians":["Amy"],"services":["ac-installation"],"problems":["water-leak","r22-refrigerant-system-requiring-costly-recharge"]},"one_line_summary":"Customer was impressed by Amy's professionalism and guidance in choosing a new Trane AC system over a costly R22 recharge for a failing 26-year-old Carrier unit.","key_phrases":["Amy was very kind and professional","educated decision to replace our AC unit","dumping $2500 worth of R22 into a leaking 26 year old Carrier unit","new Trane system next day install"]},"ChRDSUhNMG9nS0VJQ0FnTURnLTVOSBAB":{"sentiment":"negative","sentiment_score":-0.65,"aspects_mentioned":["problem_resolution","technical_knowledge","communication","pricing","responsiveness","professionalism","courtesy"],"entities":{"technicians":["Debbie"],"services":["ac-repair","maintenance"],"problems":["condensing-coil-malfunction","water-leak","refrigerant-not-covered-under-warranty","misdiagnosis","delayed-part-procurement","unexpected-repeat-charges-for-refrigerant"]},"one_line_summary":"Customer had a deeply frustrating experience with a misdiagnosed AC repair, a 3-4 month part delay, poor follow-through on paperwork, and recurring unexpected charges, though Debbie made an effort to address the issues.","key_phrases":["3-4 months before our part was available","I, the customer, acquired all the information and sent the paperwork to Carrier directly","three different technicians before they were able to figure out what needed to be done","expected to pay $1,800 again for refrigerant"]},"ChZDSUhNMG9nS0VJQ0FnTUNZaU5ibWFREAE":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["pricing","communication","professionalism"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["tesla-charger-installation-pricing-unknown-upfront"]},"one_line_summary":"Customer appreciated the technician's transparency about the $1500 Tesla charger install cost but criticized Snyder for not providing ballpark pricing upfront.","key_phrases":["$1500 for a Tesla Charger Install","not really a great Price","you should know what this costs beforehand","won't provide a Ball park price"]},"ChdDSUhNMG9nS0VJQ0FnTUNZOE9YeTR3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","cleanliness","technical_knowledge","communication","professionalism"],"entities":{"technicians":["Anthony"],"services":["plumbing"],"problems":[]},"one_line_summary":"Anthony the plumber impressed the customer with his politeness, cleanliness, knowledge, and communication, making him their preferred plumber going forward.","key_phrases":["best technician we have ever had out","keeping his work spaces clean and wearing shoe covers","Was very knowledgeable","Anthony will be our preferred plumber"]},"ChZDSUhNMG9nS0VJQ0FnTUNZaUlqWWNREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","communication","professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Technician arrived on time, thoroughly answered all questions for both the customer's wife and the customer himself, delivering fantastic service.","key_phrases":["showed up on time","answered every question for my wife","circled back and took time to explain everything","Fantastic service"]},"ChdDSUhNMG9nS0VJQ0FnTURvcGUzSWxnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["lost-power-to-well-pump"]},"one_line_summary":"Customer is highly satisfied after Snyder technician successfully resolved a power loss to their well pump in a prompt, professional, and knowledgeable manner.","key_phrases":["Prompt, efficient, professional","final permanent fix","Absolutely a 10 out of 10","completed the job in a timely manner"]},"ChZDSUhNMG9nS0VJQ0FnTURveDZDVllREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Jason"],"services":["ac-installation","ac-repair"],"problems":["whole-home-ac-requiring-replacement"]},"one_line_summary":"A loyal 20-year customer chose Snyder for a whole-home AC replacement based on knowledgeable technician Jason's trusted recommendation.","key_phrases":["understanding and knowledgeable","decided to replace instead of repair","go to company for over 20 years","They know their Business"]},"ChZDSUhNMG9nS0VJQ0FnTURvMV91bE1REAE":{"sentiment":"positive","sentiment_score":0.35,"aspects_mentioned":["punctuality","communication","scheduling","professionalism","courtesy"],"entities":{"technicians":["Roger"],"services":["ac-repair"],"problems":["missed-appointment","no-show-on-original-scheduled-day"]},"one_line_summary":"Technician Roger delivered an excellent, stress-free service visit, but the experience was marred by a missed original appointment with no meaningful communication or ETA updates.","key_phrases":["nobody showed up","no real updates or ETA","block out half a day","Roger totally delivered"]},"ChdDSUhNMG9nS0VJQ0FnTURvMTh6Q29nRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Geramy"],"services":[],"problems":[]},"one_line_summary":"Customer had a positive experience with technician Geramy T, praising his knowledge, clear communication, and no-pressure approach.","key_phrases":["very knowledgeable and broke things down for me","didn't pressure me into a purchase","great job","would recommend"]},"ChZDSUhNMG9nS0VJQ0FnTURvNTd1N0lnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","courtesy","professionalism"],"entities":{"technicians":["Keith"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Keith impressed the customer with his knowledge, honesty, and ability to clearly explain HVAC issues in simple terms.","key_phrases":["very knowledgeable and friendly","break down the info for me","Very Honest","Will look to Keith and the team for future services"]},"ChZDSUhNMG9nS0VJQ0FnTURvODZMTElBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy","responsiveness"],"entities":{"technicians":["Cheryl"],"services":[],"problems":["unspecified-crisis-requiring-assistance"]},"one_line_summary":"Customer praises Cheryl R. for her exceptional professionalism, empathy, and comforting phone support during a crisis.","key_phrases":["an angel a phone call away","times of crisis","exudes professionalism","listened from her heart"]},"ChdDSUhNMG9nS0VJQ0FnTURvaTZIVXp3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","communication"],"entities":{"technicians":["Chris"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Chris for being knowledgeable, professional, and thorough in explaining and answering questions.","key_phrases":["spent a lot of time explaining and answering our questions","very knowledgeable and professional","look forward to having him work with us again"]},"ChdDSUhNMG9nS0VJQ0FnTURvcy16TXpBRRAB":{"sentiment":"positive","sentiment_score":0.78,"aspects_mentioned":["courtesy","pricing","responsiveness","technical_knowledge"],"entities":{"technicians":[],"services":["maintenance","ac-repair"],"problems":["water-leak","no-airflow"]},"one_line_summary":"Customer consistently enjoys same-day responsive service from respectful technicians, despite higher pricing, with today's visit including drain cleaning and UV light installation to prevent mold.","key_phrases":["pleasant experience every time","call at 8 am and tech is at my home 10 am same day","UV light to prevent mold and bacteria","Company is pricey"]},"ChdDSUhNMG9nS0VJQ0FnTURvODZYRDdRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","technical_knowledge","professionalism"],"entities":{"technicians":["Kasey"],"services":["maintenance","ac-installation"],"problems":["uv-bulb-at-end-of-service-life","potential-mold-mildew-growth-in-coil-compartment"]},"one_line_summary":"Technician Kasey provided thorough and communicative maintenance on a Trane Heat Pump, including a UV bulb replacement to prevent mold growth.","key_phrases":["very personable and efficient","kept me advised through the maintenance service process","many tests and adjustments of the TRANE Heat Pump System","effective in preventing growth of mold/mildew"]},"ChZDSUhNMG9nS0VJQ0FnTURvczRmSGV3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises a professional and thorough technician during a routine system check, expressing consistent satisfaction with Snyder's service contract.","key_phrases":["professional, thorough, and polite","checked our system thoroughly from A to Z","Always a positive experience","Very glad we contract with Snyderman"]},"ChZDSUhNMG9nS0VJQ0FnSURNal9DVk9REAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","courtesy","professionalism","technical_knowledge","communication","problem_resolution","cleanliness"],"entities":{"technicians":["Gyles"],"services":["ac-repair","electrical"],"problems":["main-breaker-kept-being-tripped","faulty-older-breaker-box-not-replaced-with-new-unit"]},"one_line_summary":"Technician Gyles impressed the customer with prompt, professional, and knowledgeable service, identifying a long-standing breaker box issue that a previous Snyder electrician had missed.","key_phrases":["expert troubleshooting helped identify a problem with an older breaker box","very patient in explaining the issue","Please give this man a raise","wish that he could be my regular technician"]},"ChZDSUhNMG9nS0VJQ0FnTURvc2JtR0h3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","scheduling","problem_resolution","communication"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["ac-blowing-hot-air-on-a-friday-afternoon"]},"one_line_summary":"Snyder proactively called a deaf customer who had scheduled a Tuesday appointment and sent a technician same-day on a Friday afternoon to fix a suddenly failing AC unit.","key_phrases":["knocked one out of the ballpark","AC starts blowing hot air","an hour later, Snyder called","They came, they fixed, we're cool again"]},"ChZDSUhNMG9nS0VJQ0FnTUNRODdfM1JnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","communication","problem_resolution","responsiveness","scheduling"],"entities":{"technicians":["Thomas"],"services":["ac-repair","maintenance"],"problems":["air-conditioner-not-working","water-leak"]},"one_line_summary":"A retired Marine officer praises Snyder's for quickly diagnosing and repairing a coolant line leak on the same day, contrasting their professionalism with a prior technician's poor assessment.","key_phrases":["had the unit working like new","professionalism and competence","sent a man out that day","They kept me informed as the work progressed"]},"ChZDSUhNMG9nS0VJQ0FnTURvdHRLT1FREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","courtesy","professionalism","cleanliness","scheduling"],"entities":{"technicians":["Jennifer","Paul"],"services":["maintenance"],"problems":["dryer-vent-cleaning-needed"]},"one_line_summary":"Customer is highly satisfied with Jennifer and Paul's thorough, friendly, and professional dryer vent cleaning service, including excellent cleanup afterward.","key_phrases":["great job cleaning my dryer vent","showed me before and after pictures","floor was cleaned so well it looked like she mopped it","VERY PLEASANT EXPERIENCE"]},"ChZDSUhNMG9nS0VJQ0FnTURvbHV2cFNREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","scheduling"],"entities":{"technicians":["Jamal"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Jamal performed scheduled maintenance professionally and courteously, consistent with the customer's positive experiences with Snyder techs overall.","key_phrases":["very professional and courteous","Snyder techs have always been great","Awesome customer service","scheduled maintenance"]},"ChZDSUhNMG9nS0VJQ0FnTURveHZhbVBREAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Hunter"],"services":["plumbing","ac-installation"],"problems":["pipes-under-the-house-needed-replacement"]},"one_line_summary":"Hunter provided thorough, knowledgeable service during a pipe replacement under the house, making an inconvenient birthday situation manageable.","key_phrases":["extremely thorough and knowledgeable","explained everything to me and answered all questions","replace my pipes under the house","Hunter made it okay"]},"ChZDSUhNMG9nS0VJQ0FnTURvOXEzNUNnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","technical_knowledge"],"entities":{"technicians":["Gyles"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Gyles delivered professional, thorough AC maintenance with detailed findings and future care recommendations.","key_phrases":["personable and professional","thorough after-service discussion","recommendations for optimum A/C care","discussed air conditioning issues and preventative care"]},"ChdDSUhNMG9nS0VJQ0FnTURvaXF6dGt3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","technical_knowledge","communication","professionalism"],"entities":{"technicians":["Aiden"],"services":["ac-repair"],"problems":["unspecified-ac-repair-needed"]},"one_line_summary":"Customer was very satisfied with Snyder's prompt response and thorough technician Aiden who diagnosed and resolved the repair while answering all questions.","key_phrases":["came out promptly","very thorough in diagnosing and addressing the needed repair","answered all our questions","felt we were in good hands"]},"ChdDSUhNMG9nS0VJQ0FnTURvaXJXRmdBRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","communication","professionalism","scheduling"],"entities":{"technicians":["Nick"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Nick for an exceptionally thorough AC maintenance visit, complete with a photo-supported report and professional communication.","key_phrases":["extremely detailed scheduled maintenance stop","never had a more thorough check","report supported by photographs","if I could leave a six star rating"]},"ChdDSUhNMG9nS0VJQ0FnTURvNnVLNTF3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","technical_knowledge","professionalism"],"entities":{"technicians":["Roger"],"services":["maintenance","plumbing"],"problems":["condensate-pump-issue"]},"one_line_summary":"Customer was highly impressed with Roger's work on their condensate pump and wants him back for their 6-month maintenance check.","key_phrases":["WOW! Great job","excellent communication","very happy with our condensate pump","absolutely want him back"]},"ChZDSUhNMG9nS0VJQ0FnTURvcXNlMWF3EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","courtesy","technical_knowledge"],"entities":{"technicians":["Brad"],"services":["ac-repair"],"problems":[]},"one_line_summary":"A first-time customer is extremely impressed with technician Brad's professionalism, communication, and courtesy, and plans to make Snyder their go-to company.","key_phrases":["lovely person as well as a professional","more than competent HVAC technician","kept us informed during the work","will remain our go-to company"]},"ChZDSUhNMG9nS0VJQ0FnSUR2ME4yUUR3EAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","communication","courtesy"],"entities":{"technicians":["Chris"],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"Technician Chris Tomberlin provided a knowledgeable and thorough estimate visit for a hot water heater installation, leaving the customer satisfied and looking forward to the job.","key_phrases":["very knowledgeable","a pleasure to talk to","explain everything completely","looking forward to the installation"]},"ChdDSUhNMG9nS0VJQ0FnTURvek02eV93RRAB":{"sentiment":"negative","sentiment_score":-0.55,"aspects_mentioned":["scheduling","pricing","technical_knowledge"],"entities":{"technicians":[],"services":["inspection","ac-installation"],"problems":["overpriced-quotes-for-new-trane-18-seer-system"]},"one_line_summary":"Customer found Snyder's quote of $23k for a new Trane 18 SEER system to be 50% higher than competitors, ultimately getting the installation done elsewhere for $14.5k.","key_phrases":["50% higher compared to 4 other companies","Snyder wanted $23k","got it installed for $14.5k","Shop around"]},"ChdDSUhNMG9nS0VJQ0FnSUNYeHVYVWhRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Amos","Kadarryl","Isaiah","Dale"],"services":["electrical-inspection","plumbing-inspection","maintenance","ac-installation"],"problems":["water-leak","electrical-and-plumbing-system-inspection","air-conditioner-maintenance"]},"one_line_summary":"A long-time Snyder customer praises four technicians for respectful, professional service covering electrical, plumbing, AC maintenance, and water heater replacement.","key_phrases":["treated me with respect and professionalism","trust the knowledge of their techs","replaced my old water heater with a new one","highly recommend them"]},"ChdDSUhNMG9nS0VJQ0FnTUNvX2Jhemp3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication","courtesy","cleanliness"],"entities":{"technicians":["Frank"],"services":[],"problems":[]},"one_line_summary":"Technician Frank G. exceeded expectations with professionalism, patience, thorough communication, and left the workspace cleaner than he found it.","key_phrases":["way beyond what we expected","answered every question I had","showed great patience","left the room he was working in cleaner than he found it"]},"ChdDSUhNMG9nS0VJQ0FnTUNvcFlxSDZ3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Josh"],"services":["ac-installation","plumbing"],"problems":[]},"one_line_summary":"Technician Josh Kimball arrived early, offered helpful insights, and quickly installed an outlet, reinforcing Snyder as the customer's go-to for electrical and plumbing needs.","key_phrases":["showed up ahead of schedule","provided good insight","very personable","one-stop shop for electrical and plumbing needs"]},"ChZDSUhNMG9nS0VJQ0FnTUNvelliaFRBEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["responsiveness","technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Trey"],"services":["plumbing","drain-clearing"],"problems":["water-leak","blocked-pipes-from-foreign-object-flushed-down-toilet"]},"one_line_summary":"Technician Trey quickly diagnosed and resolved a backed-up drain caused by a foreign object, correcting a misdiagnosis from a competing company.","key_phrases":["dispatch within a couple hours","quickly diagnose the problem","restore drainage back to the house","piping system was indeed intact"]},"ChdDSUhNMG9nS0VJQ0FnTUNvbzdMbjhRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism","problem_resolution"],"entities":{"technicians":["Shawn"],"services":["ac-repair"],"problems":["power-outage"]},"one_line_summary":"Technician Shawn Driscoll went above and beyond, carefully diagnosing a power issue, explaining every step, and staying late to restore power.","key_phrases":["worked hard on a job that required careful diagnosing","explained the process to me every step of the way","stayed late at night to get my power back on","a good reason for people to do business with Snyder"]},"ChdDSUhNMG9nS0VJQ0FnSUNGdGZlc25nRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["communication","professionalism","cleanliness","courtesy","pricing","technical_knowledge"],"entities":{"technicians":["Joseph","Brendan"],"services":["electrical-work","ac-installation"],"problems":["insufficient-batteries-for-smoke-alarms"]},"one_line_summary":"Customers praise technicians Joseph and Brendan for professional, communicative, and above-and-beyond electrical work performed at their home.","key_phrases":["explained every step along the way","spent his own money to buy some for us","very professional and cleaned up any mess","high caliber of customer service at reasonable prices"]},"ChZDSUhNMG9nS0VJQ0FnTURJcGNUSUJnEAE":{"sentiment":"negative","sentiment_score":-0.3,"aspects_mentioned":["scheduling","responsiveness","technical_knowledge","problem_resolution","communication","punctuality","courtesy","professionalism"],"entities":{"technicians":["Kyler","Carson"],"services":["ac-installation","ac-repair"],"problems":["accidental-drywall-damage-during-circuit-installation","no-follow-up-call-for-repair-scheduling","subcontractor-no-show","incomplete-drywall-repair-requiring-sanding-and-painting"]},"one_line_summary":"While the electrical circuit installation by Kyler and Carson was excellent, the follow-up drywall repair process was marred by poor communication, scheduling delays, a subcontractor no-show, and an incomplete repair.","key_phrases":["able to do the work the same day","No one called me to follow up","the subcontractor did not show up for the appointment","just some cursory drywall mud--we will have to sand it and paint it now"]},"ChZDSUhNMG9nS0VJQ0FnTUNvbGRuNE9BEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","pricing"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Technician provided thorough system explanation and financing options, earning a perfect 10/10 recommendation.","key_phrases":["great attention to detail","walked us through everything about our system","plenty of finance options","10 out of 10 recommend"]},"ChZDSUhNMG9nS0VJQ0FnTUNvMWUyUGZBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Jay"],"services":["ac-repair"],"problems":["fan-motor-failure-in-outside-unit","water-leak"]},"one_line_summary":"Technician Jay expertly replaced the outdoor fan motor and proactively identified a drain line issue, preventing costly future water damage.","key_phrases":["installing motor for the fan in outside unit","very meticulous in testing the fix","identified an impending issue with drain line","saved me from future expensive water damage"]},"ChZDSUhNMG9nS0VJQ0FnTUNvNFlyWkxnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","technical_knowledge","punctuality","problem_resolution"],"entities":{"technicians":["Ryan"],"services":["maintenance"],"problems":["unspecified-home-inspection-concerns"]},"one_line_summary":"Technician Ryan delivered a thorough, professional inspection, listened to all concerns, and provided unexpected but helpful recommendations.","key_phrases":["amazing job","listened to all of my concerns","completed inspections in a very timely matter","Top notch service"]},"ChZDSUhNMG9nS0VJQ0FnTUNvd2VxdWJBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","punctuality","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises every level of staff — phone reps, field technicians, and office supervisors — for delivering an exceptional, timely service experience.","key_phrases":["one of the best customer service experiences ever","completed in a timely manner","everyone I dealt with was top notch","cannot say enough good things"]},"ChZDSUhNMG9nS0VJQ0FnTUNvc2FLaVZ3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","courtesy","problem_resolution"],"entities":{"technicians":["Nick"],"services":["electrical"],"problems":[]},"one_line_summary":"Customer praises technician Nick for being punctual, friendly, and completing the electrical job efficiently, and plans to return for future needs.","key_phrases":["got the job done in a timely manner","He was punctual","super friendly","use Snyder in the future for any further electrical needs"]},"ChdDSUhNMG9nS0VJQ0FnSUNuc3NXU3pBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","scheduling"],"entities":{"technicians":["Anthony"],"services":["maintenance","ac-repair"],"problems":[]},"one_line_summary":"Customer on a biannual maintenance plan praised technician Anthony for being professional, knowledgeable, and thorough during his visit.","key_phrases":["excellent job","extremely professional, knowledgeable, friendly and thorough","asset to the Snyder team","maintenance plan"]},"ChZDSUhNMG9nS0VJQ0FnTUNvNXByeUpREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","punctuality","scheduling"],"entities":{"technicians":["Allonzo"],"services":["ac-installation"],"problems":["new-sink-installation-needed","water-leak"]},"one_line_summary":"Technician Allonzo efficiently installed multiple sinks and a water heater, with a smooth quoting process and punctual service.","key_phrases":["great and efficient job","installing several new sinks as well as a water heater","process of getting a quote and getting the work done was smooth","he was punctual"]},"ChdDSUhNMG9nS0VJQ0FnTUNvLUluWTl3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","problem_resolution","professionalism","courtesy"],"entities":{"technicians":["Austin"],"services":["ac-repair"],"problems":["burst-pipe-inside-interior-wall","water-leak"]},"one_line_summary":"Technician Austin responded within 30-45 minutes to fix a burst pipe and went above and beyond to help a new homeowner find their buried water shut-off valve.","key_phrases":["tremendous help","pipe burst just inside my interior wall","over within 30-45 minutes","went above and beyond"]},"ChdDSUhNMG9nS0VJQ0FnTUNvd29tN3ZnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Geramy"],"services":[],"problems":[]},"one_line_summary":"Technician Geramy was praised for being informative, professional, and going above and beyond expectations.","key_phrases":["very informative and made sure to ask if I had any questions","both pleasant and professional","went above what I expected","appreciate the time and effort he took"]},"ChdDSUhNMG9nS0VJQ0FnTUNveVBUZ2lRRRAB":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["professionalism","pricing","courtesy"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["tripped-breakers"]},"one_line_summary":"The technician was professional and polite, but the customer felt the ~$100 charge was excessive for simply resetting tripped breakers.","key_phrases":["Professional and polite","slip the breakers back on","hardly should've charged $100","in and out in a matter of minutes"]},"ChZDSUhNMG9nS0VJQ0FnTURJczVyRU13EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","communication","cleanliness","professionalism","technical_knowledge"],"entities":{"technicians":["Chris"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Technician Chris Burger impressed the customer with his accuracy, courtesy, communication, and cleanliness while installing under-cabinet lights.","key_phrases":["Chris Burger was awesome","shared all our options","speedy in completing the work","cleaned up after himself"]},"ChZDSUhNMG9nS0VJQ0FnTURJemVEaUNREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","cleanliness","technical_knowledge","problem_resolution","communication","courtesy"],"entities":{"technicians":["Phillip"],"services":["ac-repair"],"problems":["upstairs-ac-unit-not-working","bad-ac-capacitor"]},"one_line_summary":"Technician Phillip Carter quickly diagnosed and replaced a bad AC capacitor on a Friday afternoon, impressing the customer with his professionalism, knowledge, and helpful maintenance recommendations.","key_phrases":["AC capacitor was bad, replaced, and back on in record time","put on little bootie's before he came into the house","making various recommendations based on his experience","took photographs of everything he did"]},"ChZDSUhNMG9nS0VJQ0FnTURJMWJDR2J3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism","problem_resolution"],"entities":{"technicians":["Jamal"],"services":["maintenance"],"problems":["water-leak"]},"one_line_summary":"Technician Jamal impressed the customer with a thorough AC maintenance checkup, detailed explanations, and help with drainage placement.","key_phrases":["Jamal was phenomenal","explained everything to me in detail","Showed me the good and the bad","Helped with our drainage placement"]},"ChdDSUhNMG9nS0VJQ0FnTURJb2ZUUG9BRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Travis"],"services":["electrical-inspection","electrical-code-compliance"],"problems":["electrical-items-not-set-to-code","items-identified-in-an-inspection"]},"one_line_summary":"Travis Hicks provided outstanding electrical service, ensuring all items met code and thoroughly explaining the work required.","key_phrases":["ensuring all electrical items were set correctly to code","fantastic job in explaining the work needed to be done","expedient, detailed, and thorough","knowledge, communication, and work quality are top-notch"]},"ChZDSUhNMG9nS0VJQ0FnTURJMGRxQVBnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Jason"],"services":["ac-repair"],"problems":["poor-prior-ac-installation-or-repair-work-by-previous-company"]},"one_line_summary":"Technician Jason Dailey quickly identified and fixed a botched job by a previous AC company, earning high praise and a strong recommendation.","key_phrases":["phenomenal job","recognized a shoddy job","fixed everything in about 30 minutes","recommend JD in a hot minute"]},"ChdDSUhNMG9nS0VJQ0FnTURJcm9XOXBBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","pricing","professionalism"],"entities":{"technicians":["Zane"],"services":["plumbing","maintenance"],"problems":["plumbing-work-needed"]},"one_line_summary":"Customer is highly satisfied with Zane's friendly service and Snyder's competitive pricing and annual maintenance discount.","key_phrases":["much better than any of the other plumbing services","free work quote and a 15% discount","so happy that I chose Snyder","friendly, helpful and hard-working"]},"ChdDSUhNMG9nS0VJQ0FnTURJdFBfdWlnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism","problem_resolution"],"entities":{"technicians":["Joe"],"services":["ac-repair","maintenance"],"problems":["inefficient-duct-work-in-attic","poor-cooling"]},"one_line_summary":"Technician Joe repaired attic duct work, improved home cooling efficiency, and thoroughly walked the customer through all the work performed.","key_phrases":["fixed up my duct work in the attic","house feels so cool and runs much more efficiently","gave me a tour when it was done","this is what I would want for his house"]},"ChZDSUhNMG9nS0VJQ0FnTURJOXFDclJBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","pricing","problem_resolution"],"entities":{"technicians":["Paul"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer had a very positive plumbing experience with technician Paul, praising his professionalism, competence, and good value.","key_phrases":["Great person","Good value","Job done right quickly","Highly recommend Snyder company"]},"ChZDSUhNMG9nS0VJQ0FnTUNJMW96eGRnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution","punctuality"],"entities":{"technicians":["Jay"],"services":["ac-repair","maintenance"],"problems":["ac-unit-issue-requiring-new-parts","filter-grills-installation-needed"]},"one_line_summary":"Technician Jay Miller impressed the customer twice — first by diagnosing and repairing the AC unit, then by installing filter grills — with consistent professionalism.","key_phrases":["great job diagnosing my Ac unit","Came back next day and installed new parts","Very professional","did an excellent job again"]},"ChdDSUhNMG9nS0VJQ0FnTURJdG9hdC1BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Raymond"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Customer praises technician Raymond for his swift, professional, and patient resolution of a hot water heater issue.","key_phrases":["hard work and dedication","swiftly complete","kind, professional demeanor","appreciate his patience"]},"ChdDSUhNMG9nS0VJQ0FnTURJNnVIei1RRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","communication","courtesy","professionalism"],"entities":{"technicians":["Isaiah"],"services":["ac-installation"],"problems":["old-electrical-breaker-panel-replacement","new-outlet-plug-needed"]},"one_line_summary":"Customer praises technician Isaiah Brown for his humor, clear communication, and excellent work replacing an electrical breaker panel and adding an outlet.","key_phrases":["awesome sense of humor and fun to be around","fabulous job replacing our old electrical breaker panel","took his time to explained everything","please send Mr. Brown to hearing impaired clients"]},"ChZDSUhNMG9nS0VJQ0FnSUNvNW9qS0pBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","cleanliness","technical_knowledge"],"entities":{"technicians":["Dominic","Xavier"],"services":["ac-installation"],"problems":["garbage-disposal-replacement-needed-after-16-years"]},"one_line_summary":"Long-time Snyder customer praises technicians Dominic and Xavier for their professionalism and clean work replacing a 16-year-old garbage disposal.","key_phrases":["Professional & worked cleanly","Appreciate their expertise","been with the Snyder Companies for a longtime","always professional & they all care"]},"ChdDSUhNMG9nS0VJQ0FnTURJaXFpQmp3RRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","punctuality","technical_knowledge","scheduling","pricing"],"entities":{"technicians":["Nick"],"services":["ac-repair"],"problems":["unspecified-ac-problem-requiring-repair"]},"one_line_summary":"Technician Nick arrived earlier than expected, quickly diagnosed the problem, and provided a reasonable repair estimate in a professional manner.","key_phrases":["very professional and respectful of our time","available earlier than expected","quickly identified the problem","estimated repair time was reasonable"]},"ChdDSUhNMG9nS0VJQ0FnTURJdEl2eTdBRRAB":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["pricing","courtesy","professionalism"],"entities":{"technicians":[],"services":["plumbing"],"problems":["capping-lines-for-two-bathroom-sinks"]},"one_line_summary":"Customer was quoted $650 to cap two bathroom sink lines, found the price obscenely high, and got the same job done for less than half the price elsewhere.","key_phrases":["quoted 650 to cap lines for two bathroom sinks","quote was obscenely high","less than half","looking for other stuff to fix"]},"ChdDSUhNMG9nS0VJQ0FnSUQ3aHUtRXVRRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","communication","courtesy","professionalism","scheduling"],"entities":{"technicians":["Chad"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Chad for his thorough, professional, and upbeat service during a 6-month AC maintenance visit.","key_phrases":["I can't praise Chad highly enough","wonderful upbeat, positive attitude","thorough in inspecting / adjusting all pressures/levels","left photos of all his work"]},"ChdDSUhNMG9nS0VJQ0FnTURJOUtMUnN3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","problem_resolution","communication","professionalism","courtesy"],"entities":{"technicians":["David"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Technician David expertly resolved a water-leaking HVAC issue, communicated directly with insurance adjusters, and impressed the customer with his professionalism and thoroughness.","key_phrases":["detailed description of what caused the issue","relay all pertinent information to the insurance adjusters","professionalism and politeness was just the cherry on the cake","prefer David to be our point person on all things HVAC"]},"ChZDSUhNMG9nS0VJQ0FnTUNJbjRDWGRBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Isiah"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Isiah for being highly professional and entertaining, rating the experience 10 out of 10.","key_phrases":["absolutely amazing job","super professional","incredibly funny","I'd give 10 stars"]},"ChdDSUhNMG9nS0VJQ0FnTUNJNWJtMjV3RRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["punctuality","communication","technical_knowledge","professionalism","responsiveness"],"entities":{"technicians":["Aiden"],"services":["ac-installation","hot-tub-hookup"],"problems":["hot-tub-electrical-connection-needed"]},"one_line_summary":"Electrician Aiden arrived on time, communicated proactively, and completed a full hot tub electrical hookup from the power box through the attic with outstanding skill and professionalism.","key_phrases":["on time and communicated where he was","hooked up a hot tub","did a masterful job","5 Star work and a 5 Star worker"]},"ChZDSUhNMG9nS0VJQ0FnTUNJcGJQMEx3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","punctuality","professionalism","courtesy"],"entities":{"technicians":["Chad","Orhan"],"services":["maintenance"],"problems":["dryer-vent-needed-cleaning"]},"one_line_summary":"Customers Chad and Orhan arrived on time, explained the dryer vent cleaning process, and completed the job to the customers' full satisfaction.","key_phrases":["gave us a courtesy call this morning and arrived as promised","explained the process and immediately went to work","showed me before and after pictures","extremely satisfied with the job"]},"ChZDSUhNMG9nS0VJQ0FnTUNJMXBTNlBREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","courtesy","professionalism","scheduling"],"entities":{"technicians":["Josh"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Josh for his thorough explanations, professionalism, and politeness during a scheduled maintenance visit.","key_phrases":["thoroughly explained everything using pictures","very polite and professional","hope he will be the technician that comes back","scheduled maintenance appointment"]},"ChZDSUhNMG9nS0VJQ0FnTUNJdHQ3U0ZBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","responsiveness","problem_resolution"],"entities":{"technicians":["Phillip"],"services":["ac-repair"],"problems":["a-c-malfunction"]},"one_line_summary":"Technician Phillip quickly responded to an urgent AC issue and thoroughly explained the problem and fix to the customer's satisfaction.","key_phrases":["called in a panic that morning","dispatched and out to my house by 10:00 am","very thorough and explained the problem","choose Snyder over all of the other competition"]},"ChdDSUhNMG9nS0VJQ0FnTUNJaHVtLXBnRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","professionalism","communication","problem_resolution"],"entities":{"technicians":["Isaiah"],"services":["plumbing"],"problems":["plumbing-issue"]},"one_line_summary":"Customer highly praises Isaiah for his knowledgeable, professional, and transparent service in fixing a plumbing issue.","key_phrases":["very knowledgeable, professional, patient and efficient","communication is refreshing and top tier","plumbing fixed correctly, request Isaiah","Isaiah was sent"]},"ChdDSUhNMG9nS0VJQ0FnTUNJa3VtZHBBRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","courtesy","communication","punctuality","pricing","professionalism"],"entities":{"technicians":["Tony"],"services":["maintenance"],"problems":[]},"one_line_summary":"First-time customer raves about technician Tony's expertise, courtesy, and communication, praising Snyder's great pricing and above-and-beyond service.","key_phrases":["one of the best techs EVER","went through everything with us so that we understood the inspection","called ahead of time to give us a heads up","forever customers"]},"ChdDSUhNMG9nS0VJQ0FnTUR3blpqLWl3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","problem_resolution","professionalism","courtesy"],"entities":{"technicians":["Ryan"],"services":["ac-repair","maintenance"],"problems":["a-c-unit-in-need-of-repair"]},"one_line_summary":"A long-time customer praises technician Ryan for his skill, clear communication, and thoroughness in repairing their A/C unit.","key_phrases":["skilled technician who takes the time to explain everything","doesn't leave until he's verified the unit is back up","skilled, talented professional","service and quality of workmanship"]},"ChdDSUhNMG9nS0VJQ0FnTUR3cWNiZGxBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","problem_resolution","professionalism","courtesy"],"entities":{"technicians":[],"services":["emergency-service","ac-repair"],"problems":["water-leak","broken-pipe"]},"one_line_summary":"Technician arrived within 2 hours and quickly fixed a broken pipe during an emergency leak call.","key_phrases":["emergency leak","arrived within 2 hours","fix the broken pipe within minutes","Kind, professional, and super quick"]},"ChdDSUhNMG9nS0VJQ0FnTUR3dHZEVDdBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","punctuality","problem_resolution","communication"],"entities":{"technicians":["Dan"],"services":["plumbing"],"problems":["unspecified-plumbing-issue"]},"one_line_summary":"Customer was impressed by upfront pricing, quick arrival, and same-visit repair by technician Dan.","key_phrases":["explained up front and it's reasonable","got here in a couple hours","fixed the issue right away","go-to company from now on"]},"ChdDSUhNMG9nS0VJQ0FnTURRZzZuN2tRRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["pricing","communication"],"entities":{"technicians":[],"services":["diagnostic"],"problems":["diagnostic-fee-pricing-transparency"]},"one_line_summary":"Customer was shocked by a $317 diagnostic charge and felt misled about pricing upfront, sending the technician away after paying a $100 dispatch fee.","key_phrases":["$317 for a diagnostic","don't tell you the price of things","sent the tech right home","save your money folks"]},"ChdDSUhNMG9nS0VJQ0FnTUN3cDduTm1RRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Aiden"],"services":[],"problems":[]},"one_line_summary":"Technician Aiden impressed the customer with his professionalism, pleasant demeanor, and clear communication about their options.","key_phrases":["pleasant and professional","answered our questions","made sure we understood our options","happy to have him come again"]},"ChZDSUhNMG9nS0VJQ0FnTUN3cmFTU1FREAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["punctuality","communication","courtesy","technical_knowledge","responsiveness"],"entities":{"technicians":[],"services":["ac-installation","plumbing-inspection"],"problems":["toilet-issue-requiring-replacement","potential-plumbing-issues-in-30-year-old-home"]},"one_line_summary":"Technician arrived late but communicated proactively, assessed a toilet replacement, performed a full plumbing walkthrough, and was courteous without pushing unnecessary sales.","key_phrases":["appreciated the dispatch reaching out","called ahead to let us know he was coming","did not try to press a hard sell","walk around of the houses plumbing"]},"ChZDSUhNMG9nS0VJQ0FnTUN3by15RENBEAE":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":["pricing","professionalism","courtesy"],"entities":{"technicians":[],"services":["plumbing"],"problems":["handle-and-cartridge-replacement-on-bathtub","stripped-screw-required-drilling","cartridge-damaged-during-repair"]},"one_line_summary":"Customer praises the technician's professionalism but is extremely dissatisfied with Snyder's pricing for a bathtub handle and cartridge replacement.","key_phrases":["amount i had to pay was astronomical","never ever do business with this company again","tech was very professional and polite","would not ever recommend this company"]},"ChdDSUhNMG9nS0VJQ0FnTUN3ZzlMbmtBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism","courtesy"],"entities":{"technicians":["Lindsey"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises Lindsey for her efficiency, friendliness, and clear communication during a routine AC maintenance visit.","key_phrases":["efficient, friendly and very knowledgeable","easy to understand way","keeping the unit in pristine condition","always glad when I open the door and see Lindsey"]},"ChZDSUhNMG9nS0VJQ0FnTUN3c2NxV0JREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Mike"],"services":["electrical-service"],"problems":[]},"one_line_summary":"Customer Linda was highly impressed with electrician Mike's work and attitude, expressing confidence in Snyder as their go-to electrical support company.","key_phrases":["Mike was awesome","did everything we asked him to with a smile","very impressed with his work","happy to have you as our electrician support company"]},"ChdDSUhNMG9nS0VJQ0FnTUN3LWFuXzZnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"First-time AC maintenance customer was impressed by the technician's friendliness, clear explanations, and non-pushy upgrade recommendations.","key_phrases":["first time getting AC maintenance","explained everything really well","recommendations for upgrades without sounding like a pushy salesperson","pleased with the service"]},"ChdDSUhNMG9nS0VJQ0FnSUNYOHNERXdnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","cleanliness","professionalism"],"entities":{"technicians":["Tracy","Eric"],"services":["ac-installation","plumbing"],"problems":["smoke-detectors-needed-replacement"]},"one_line_summary":"A 9-year Snyder customer praises technician Tracy for replacing smoke detectors and plumber Eric for courteous, efficient, and clean plumbing work.","key_phrases":["did the job quickly and efficiently","courteous, efficient and did a wonderful job","cleaned up after the job was done","first time I have used their plumbing services"]},"ChdDSUhNMG9nS0VJQ0FnSUMxdEozLW13RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","problem_resolution","communication","scheduling"],"entities":{"technicians":["Steve","Chris"],"services":["ac-installation","ac-repair","plumbing-consultation"],"problems":["water-leak","shower-repair","other-plumbing-issues"]},"one_line_summary":"Multiple Snyder plumbers — Steve and Chris — delivered outstanding plumbing work including water heater replacement and extensive shower repair over the holiday season, leaving the customer thrilled with the results.","key_phrases":["replace my hot water heater on a holiday weekend","fabulous job creating a system that accommodated my requests","tile repair job was beautifully done","thrilled with the result"]},"ChZDSUhNMG9nS0VJQ0FnTUN3d3RpZ0V3EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Eric"],"services":["ac-repair"],"problems":["collapsed-sewage-line"]},"one_line_summary":"Technician Eric worked 15 hours alone on a Sunday in the rain to fix a collapsed sewage line, delivering exceptional results.","key_phrases":["worked 15 hours on, alone, on a Sunday, in the rain","never experienced the level of service","couldn't be happier with the results","very skilled and efficient at his job"]},"ChZDSUhNMG9nS0VJQ0FnTURRNzRmR0hBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","communication"],"entities":{"technicians":["Cysco"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer highly praises technician Cysco for his professionalism, friendliness, and clear communication during a routine maintenance visit.","key_phrases":["personable and yet professional","broke down all the recommendations in order of priority","Friendly and kind","Would love to have him back"]},"ChZDSUhNMG9nS0VJQ0FnTURRdTQ2YUZREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Ryan"],"services":["ac-repair"],"problems":["hvac-system-not-working-properly-after-moving-into-new-condo"]},"one_line_summary":"Technician Ryan Lewis impressed a new condo owner with his knowledge and care in getting the HVAC system working properly.","key_phrases":["super knowledgeable","spent time and care getting my system back in order","couldn't be happier","definitely recommend Snyder HVAC"]},"ChdDSUhNMG9nS0VJQ0FnSUNIMmViQzd3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution","communication"],"entities":{"technicians":["Hunter"],"services":["electrical","plumbing"],"problems":["unplanned-hitch-during-job"]},"one_line_summary":"Customer praises technician Hunter for his strong work ethic, professionalism, and ability to handle an unexpected issue, earning Snyder a permanent spot on speed dial.","key_phrases":["strong work ethic","quickly made adjustments and completed the job as planned","truly professionals","placed Snyder in speed dial"]},"ChdDSUhNMG9nS0VJQ0FnTURRazktMV9BRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","pricing"],"entities":{"technicians":["Jonny"],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"Customer had a smooth water heater replacement experience with great communication from technician Jonny Parrish and a free estimate beforehand.","key_phrases":["water heater replaced","very easy and effective from start to finish","free estimate done the week before","great communication before during and after"]},"ChdDSUhNMG9nS0VJQ0FnSURuNHBTcV9nRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","communication"],"entities":{"technicians":["Katia","Travis"],"services":[],"problems":[]},"one_line_summary":"Long-time customer praises multiple Snyder technicians, especially Travis, for professionalism, knowledge, and outstanding customer-focused service across repeated visits.","key_phrases":["phenomenal experience","most professional technicians who ever worked in my home","explained options in layman's terms","thorough, knowledgeable and customer focused"]},"ChdDSUhNMG9nS0VJQ0FnTUNncDRXWjdBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","technical_knowledge","courtesy"],"entities":{"technicians":["Steve"],"services":["electrical-inspection","electrical-estimate"],"problems":[]},"one_line_summary":"Steve provided a thorough and professional electrical inspection, communicating arrival time and explaining each step while offering estimates for future work.","key_phrases":["called ahead to let me know what time would arrive","Checked everything very thoroughly","explaining each inspection of pelectrical","providing estimates to consider future work"]},"ChdDSUhNMG9nS0VJQ0FnTUNReUtfR3lnRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["problem_resolution","responsiveness","pricing","communication"],"entities":{"technicians":[],"services":["ac-installation","ac-repair"],"problems":["brand-new-ac-unit-broke-down-within-a-year","no-repair-made-after-15-days-of-waiting"]},"one_line_summary":"Customer is deeply frustrated after a newly purchased AC unit broke down and went unrepaired for over 15 days with no resolution in sight.","key_phrases":["brand-new AC unit already broken down","reached out for a repair 15 days ago","yet to fix it","lack of urgency and customer service"]},"ChdDSUhNMG9nS0VJQ0FnTURnM3NHa29RRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["responsiveness","pricing","cleanliness","professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":["Sean"],"services":["ac-installation"],"problems":["electrical-installation-needed","minor-electrical-issues-identified-during-installation"]},"one_line_summary":"Technician Sean completed a professional electrical installation same-day, matching the estimate and even catching minor issues the customer was unaware of.","key_phrases":["came the same day and gave me an estimate","bill matched the estimate","worked cleanly with drop clothes","identified and corrected minor issues that I wasn't even aware of"]},"ChdDSUhNMG9nS0VJQ0FnTURnX2RuMDFBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","communication","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the company for fast turnaround, thorough communication, and proactive photo updates sent via email while they were away.","key_phrases":["quick turnaround time","answered all of my questions","took pictures of the job","sent them via email to keep me up to date"]},"ChdDSUhNMG9nS0VJQ0FnTUNncl9XY3JBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","communication","technical_knowledge","professionalism"],"entities":{"technicians":["Amy","Matt","Jennifer"],"services":["ac-installation"],"problems":["20-year-old-hvac-system-needing-replacement"]},"one_line_summary":"Customer had a highly positive experience replacing a 20+ year old HVAC system with Amy, Matt, and Jennifer providing punctual, knowledgeable, and communicative service.","key_phrases":["replace a 20+ year old HVAC system","welcomed our questions","shared knowledge and ideas","new and greatly improved HVAC system"]},"ChdDSUhNMG9nS0VJQ0FnTUNnbllYQnFRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","courtesy","communication","professionalism"],"entities":{"technicians":["Tracy","Janelle"],"services":["electrical-troubleshooting","emergency-service"],"problems":["strange-electrical-things-happening"]},"one_line_summary":"Customer praises technician Tracy and dispatcher Janelle for their outstanding after-hours emergency electrical service and recommends bonuses for both.","key_phrases":["after hours, on call with a smile","super nice and informative","direct positive reflection for your organization","encourage you to give them a bonus or raise"]},"ChZDSUhNMG9nS0VJQ0FnTUNncVl2R1dREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Tim"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Tim impressed the customer with his knowledge and attentiveness during a maintenance visit, earning a return request.","key_phrases":["Tim was great to have out","very informative about our unit","keep it running superb","listened and heard my concerns"]},"ChZDSUhNMG9nS0VJQ0FnTUNnX3R2X2RnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","communication"],"entities":{"technicians":["Terry"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer is highly satisfied with technician Terry's outstanding work and helpful recommendations to optimize their HVAC system.","key_phrases":["outstanding performance of the job","explain and recommend various points","optimum capacity","Very happy customer"]},"ChdDSUhNMG9nS0VJQ0FnSURYbGI3Z3NnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","technical_knowledge","communication","punctuality"],"entities":{"technicians":["Jason"],"services":["ac-repair"],"problems":["unspecified-ac-issue"]},"one_line_summary":"Technician Jason was praised for his politeness, professionalism, and thorough communication in diagnosing and resolving the customer's AC issue.","key_phrases":["polite, professional and efficient","explaining his steps in detail","showing me the bad part","Snyder Air is a great company"]},"ChdDSUhNMG9nS0VJQ0FnTUNnMEszUTZ3RRAB":{"sentiment":"negative","sentiment_score":-0.3,"aspects_mentioned":["technical_knowledge","courtesy","communication","problem_resolution","professionalism"],"entities":{"technicians":["Kadarryl"],"services":["ac-installation","ac-repair"],"problems":["thermostat","power-wires-bypassing-rubber-grommet","poor-installation-work-by-previous-crew","wires-at-risk-of-shorting-due-to-vibration"]},"one_line_summary":"While technician Kadarryl performed excellent troubleshooting and courteous service, the review highlights serious concerns about a faulty prior AC installation by Snyder that posed a potential safety risk.","key_phrases":["fantastic job troubleshooting","poor installation work performed by the previous Snyder crew","wires could have shorted","you get what you inspect, not what you expect"]},"ChdDSUhNMG9nS0VJQ0FnTUNnaU9lRXZ3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","punctuality","problem_resolution","cleanliness","professionalism","courtesy","communication"],"entities":{"technicians":["Brianna","Johny"],"services":["plumbing"],"problems":["plumbing-problem"]},"one_line_summary":"Customer had an outstanding plumbing service experience with Brianna and Johny, praising their quick response, professionalism, and thorough cleanup.","key_phrases":["a few moments later, Brianna called me back","smiling and joyful young man","cleaned up the area, better than it was on his arrival","business acumen beyond reproach"]},"ChZDSUhNMG9nS0VJQ0FnTUNncUxmclZnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","courtesy","technical_knowledge","communication","responsiveness"],"entities":{"technicians":["Allonzo","Dino"],"services":["plumbing-diagnosis"],"problems":["plumbing-issue"]},"one_line_summary":"Technicians Allonzo and Dino responded same-day, thoroughly diagnosed a plumbing issue, and clearly explained the problems and repair options.","key_phrases":["came out the day I called","polite & did an excellent job","explaining what the problems could be & how they could be fixed","shown quotes & products that could be installed the next day"]},"ChdDSUhNMG9nS0VJQ0FnTUNncUkzU2pnRRAB":{"sentiment":"positive","sentiment_score":0.78,"aspects_mentioned":["courtesy","technical_knowledge","scheduling","problem_resolution"],"entities":{"technicians":["Eric"],"services":["plumbing"],"problems":["clogged-tub"]},"one_line_summary":"Customer praises respectful and knowledgeable service with a minor scheduling hiccup, but technician Eric ultimately unclogged the tub quickly and effectively.","key_phrases":["treated me and my family with respect","had to reschedule with another tech","very knowledgeable","got our tub unclogged in no time"]},"ChdDSUhNMG9nS0VJQ0FnSUNKbjkyZXRRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication","cleanliness","pricing","courtesy"],"entities":{"technicians":["Keith","Zach"],"services":["ac-repair","ac-installation"],"problems":["old-hvac-unit-requiring-replacement","water-leak"]},"one_line_summary":"Veteran customer praises technicians Keith and Zach for professionalism, knowledge, and thoroughness during an AC unit assessment and new water heater installation, and appreciates the military discount offered.","key_phrases":["very professional well knowledgeable","appreciate his honesty and overall knowledge","cleaned up behind himself","qualify for the military discount"]},"ChZDSUhNMG9nS0VJQ0FnSURud1ozSWVBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["scheduling","punctuality","courtesy","professionalism","technical_knowledge"],"entities":{"technicians":["Petey"],"services":["plumbing"],"problems":["water-leak"]},"one_line_summary":"Petey arrived on time for a same-day appointment and quickly resolved a leaking faucet with professionalism and expertise.","key_phrases":["appointment for the same day that I called","came right on time","really knew what he was doing","Snyder is blessed to have him"]},"ChdDSUhNMG9nS0VJQ0FnTURBeHBxWjhBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","professionalism","communication"],"entities":{"technicians":["Dominic"],"services":["plumbing"],"problems":["sink-issue"]},"one_line_summary":"Technician Dominic delivered excellent plumbing work on the customer's sink and provided helpful home tips with friendly, top-notch service.","key_phrases":["amazing job on our sink","helpful tips and suggestions","top notch customer service","time and attention to our project"]},"ChdDSUhNMG9nS0VJQ0FnTURBLXBfODdBRRAB":{"sentiment":"positive","sentiment_score":0.65,"aspects_mentioned":["cleanliness","communication","pricing","problem_resolution","professionalism"],"entities":{"technicians":["Dan"],"services":["ac-repair"],"problems":["tub-issue"]},"one_line_summary":"Technician Dan did a good job fixing a tub issue, cleaned up after himself, and explained the problem, though the pricing was noted as a bit high.","key_phrases":["cleaned up behind himself","explained what my issue was","a little pricey","would call them again"]},"ChZDSUhNMG9nS0VJQ0FnSUR2MEl6SkJBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge","pricing","scheduling","problem_resolution"],"entities":{"technicians":["Tracy"],"services":[],"problems":[]},"one_line_summary":"Technician Tracy and his partner delivered friendly, knowledgeable service with a good estimate, quick scheduling, and outstanding results.","key_phrases":["friendly, knowledgeable and patient","offered me a good estimate","quickly scheduled","outstanding results and no problems"]},"ChdDSUhNMG9nS0VJQ0FnTURBMklMa3ZRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["scheduling","professionalism","technical_knowledge","communication"],"entities":{"technicians":["Debbie","Dominic"],"services":["plumbing"],"problems":["plumbing-issue"]},"one_line_summary":"Customer praises Debbie for quick scheduling and Dominic for professional, efficient plumbing installation and product guidance.","key_phrases":["scheduled the appointment quickly","extremely professional","helped us pick out the perfect items","installed everything quickly and efficiently"]},"ChdDSUhNMG9nS0VJQ0FnTURBNklyUC13RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","problem_resolution","professionalism"],"entities":{"technicians":["Savannah"],"services":["ac-repair"],"problems":["a-c-unit-spewing-bad-smelling-air","intermittent-odor-issue-difficult-to-diagnose"]},"one_line_summary":"Technician Savannah impressively diagnosed and resolved a difficult intermittent bad-smelling air issue, earning high praise for her knowledge and communication.","key_phrases":["ongoing issue with a/c unit spewing bad-smelling air","discovered the problem and set about fixing it","kept me informed, explained everything she was doing","it was a delight to work with her"]},"ChZDSUhNMG9nS0VJQ0FnTUNBNzdleUl3EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","punctuality","technical_knowledge","communication","cleanliness","pricing","problem_resolution"],"entities":{"technicians":["Dominic","Xzavier"],"services":["plumbing"],"problems":["unspecified-plumbing-issue"]},"one_line_summary":"Customer praises technicians Dominic and Xzavier for their professionalism, punctuality, clear communication, clean work, and honest pricing on a plumbing repair.","key_phrases":["quickly diagnosed the issue","fair pricing—no hidden fees or unnecessary upsells","left everything clean and tidy","trustworthy and reliable plumber"]},"ChZDSUhNMG9nS0VJQ0FnSUNPbjlDS1JnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","scheduling","technical_knowledge","cleanliness","problem_resolution","pricing"],"entities":{"technicians":["Debbie","Billie"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises professional and neat EV charger installation by electrician Billie and smooth scheduling by Debbie, highlighting competitive pricing.","key_phrases":["very professional and personable across the board","EV charger installed where I requested it","install is very neat","Pricing is very competitive"]},"ChdDSUhNMG9nS0VJQ0FnTUNBdzdiQ3pRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","scheduling","technical_knowledge","cleanliness","courtesy"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["needed-outside-outlets-installed","needed-additional-garage-outlet"]},"one_line_summary":"Customer praises fast response, quick scheduling, knowledgeable staff, and clean workmanship after installation of two outdoor outlets and one garage outlet.","key_phrases":["Great response time","scheduled to complete the job within a week","knowledgable & hard working staff","Made sure to clean up after themselves"]},"ChZDSUhNMG9nS0VJQ0FnTUNBc2FPWWJREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":["Travis"],"services":["ac-installation"],"problems":["wiring-issues"]},"one_line_summary":"Travis impressed the customer by installing a light fixture and resolving wiring issues with skill and helpfulness.","key_phrases":["Travis was fantastic","very helpful and knowledgeable","Installed a light fixture","worked through some wiring issue's"]},"ChdDSUhNMG9nS0VJQ0FnTUNBbnJYcnJRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","courtesy","professionalism"],"entities":{"technicians":["Isiah"],"services":["plumbing","ac-repair"],"problems":["water-leak"]},"one_line_summary":"Technician Isiah impressed the customer with his knowledge, transparency, and non-pushy approach while diagnosing and fixing a leak in their older water filter system.","key_phrases":["very knowledgeable and friendly","explained the probable causes behind the leak","told us what he was going to do to fix it and why","wasn't pushy about getting a new system"]},"ChdDSUhNMG9nS0VJQ0FnTUNBMnVpaXdnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Joe","Shawn"],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"Customer had a great experience with courteous and knowledgeable technicians Joe and Shawn for a water heater replacement and plans to use Snyder again.","key_phrases":["courteous, friendly, and knowledgeable","took the time to look into various options","great job on the installation, very efficient","will definitely call Snyder again"]},"ChZDSUhNMG9nS0VJQ0FnTUNBcm9UUGFBEAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["pricing","technical_knowledge","problem_resolution","responsiveness","professionalism"],"entities":{"technicians":[],"services":["ac-repair","ac-installation"],"problems":["ac-not-working-correctly-after-deep-freeze","overpriced-diagnosis","refund-not-processed"]},"one_line_summary":"Customer claims Snyder misdiagnosed their AC and quoted $3K–$19K for unnecessary repairs, while a competitor found no issue, and Snyder has failed to issue a refund after three attempts.","key_phrases":["$3000 - $5000 to fix my AC or buy a whole new unit for $19K","nothing was wrong with my AC","called three times for a refund","Snyder man is a con man"]},"ChZDSUhNMG9nS0VJQ0FnTUNBck9hY0xREAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["pricing","technical_knowledge","professionalism","responsiveness"],"entities":{"technicians":[],"services":["electrical-panel-inspection","ac-installation"],"problems":["electrical-panel-needed-replacement"]},"one_line_summary":"Customer was quoted $4,900 to replace an electrical panel, found a competitor to do it for $3,250, and warns others against using Snyder for overcharging.","key_phrases":["inflated estimate","$4900 vs $3250","100 dollars for a ten minute service call","ripping you off"]},"ChdDSUhNMG9nS0VJQ0FnTUNBc29IbnV3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge","communication","professionalism","pricing"],"entities":{"technicians":["Patrick"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Patrick for being friendly, knowledgeable, thorough in his assessments, and clear in his explanations and estimates.","key_phrases":["friendly and very knowledgeable","looks the entire situation over","explains everything he suggests","feel comfortable relying on his advice"]},"ChZDSUhNMG9nS0VJQ0FnTUNBbFBlVE9REAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Josh"],"services":["electrical"],"problems":[]},"one_line_summary":"Customer highly praises technician Josh for his professionalism, courtesy, and kindness during an electrical service visit.","key_phrases":["did an amazing job","professional, courteous, and kind","you are the only one I'll call","highly recommend your company"]},"ChZDSUhNMG9nS0VJQ0FnTUNBb1BtLVdBEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","problem_resolution"],"entities":{"technicians":["Dominick"],"services":["ac-repair"],"problems":["electrical-problem"]},"one_line_summary":"Technician Dominick resolved an electrical problem efficiently and was praised for his professionalism, knowledge, and friendliness.","key_phrases":["took care of our electrical problem","Professional, knowledgeable, quick, careful, and very friendly","cannot imagine being more satisfied","fantastic"]},"ChRDSUhNMG9nS0VJQ0FnSURfMTVnVhAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Dominic"],"services":["plumbing"],"problems":["kitchen-sink-plumbing-issues"]},"one_line_summary":"Customer Billy Davis is fully satisfied with Dominic's outstanding and professional work fixing and improving their kitchen sink plumbing.","key_phrases":["outstanding, professional job","worked diligently to acquire the necessary parts","entirely satisfied with all the work","work and work ethic"]},"ChZDSUhNMG9nS0VJQ0FnSURfNGNhYVRREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism","technical_knowledge","punctuality","communication"],"entities":{"technicians":["Mike","Jim"],"services":["ac-installation"],"problems":["unit-replacement-needed"]},"one_line_summary":"Customer had an outstanding experience with a unit replacement, praising three technicians for their politeness, professionalism, and on-time completion.","key_phrases":["amazing experience","polite, professional, and knowledgeable","finished within that time frame","replace a unit"]},"ChZDSUhNMG9nS0VJQ0FnSURfa2Vmd1N3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","punctuality","scheduling"],"entities":{"technicians":["Daniel"],"services":["ac-installation"],"problems":["22-year-old-heat-pumps-needing-replacement"]},"one_line_summary":"Customer praises Snyder for rapidly replacing two aging heat pumps with professional crews completing the full installation in a single day.","key_phrases":["two new heat pumps, air handlers, and Digital Thermostats installed and running","arrived promptly at 9:00","next day, Friday, two crews were dispatched","couldn't be more pleased with our decision to use Snyder"]},"ChZDSUhNMG9nS0VJQ0FnSURfLXQzc01BEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","professionalism","courtesy"],"entities":{"technicians":["Wayne"],"services":["ac-repair"],"problems":["generator-not-running"]},"one_line_summary":"Customer praises technician Wayne for his knowledge, communication, and professionalism in getting their generator back up and running.","key_phrases":["knowledgeable, efficient, and respectful of our time","stayed in contact and updated us on every step","performed above and beyond","couldn't be happier with my service"]},"ChZDSUhNMG9nS0VJQ0FnSURfc01yblhBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","technical_knowledge","communication","professionalism"],"entities":{"technicians":["Jason"],"services":["heating"],"problems":["heat-went-out-during-freezing-weather"]},"one_line_summary":"Snyder responded same-day to a heating outage in freezing January weather, with technician Jason praised for thoroughness and helpfulness.","key_phrases":["heat went out during a freezing January","had someone there that day","Jason did an awesome job","thorough, explained everything"]},"ChdDSUhNMG9nS0VJQ0FnSUNfb2NYdWpBRRAB":{"sentiment":"negative","sentiment_score":-0.65,"aspects_mentioned":["technical_knowledge","professionalism","communication","pricing","cleanliness","responsiveness"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["poor-quality-electrical-installation-appearance","conduit-installed-improperly","4x4-post-cut-crooked","work-not-buried-as-expected","no-follow-up-from-company"]},"one_line_summary":"Customer is dissatisfied with the poor appearance and quality of a 100 AMP circuit and sub-panel installation, and notes a lack of supervision and follow-up from Snyder.","key_phrases":["severely lacking in quality control","all the other electricians doing belly laughs and taking pics","looks like the last part of a horse going over the fence","I also wish Snyder supervised their crews"]},"ChdDSUhNMG9nS0VJQ0FnSUNfOHFtM2dRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","punctuality","professionalism","courtesy","scheduling"],"entities":{"technicians":["Daniel"],"services":["electrical","plumbing","hvac"],"problems":[]},"one_line_summary":"Customer praises Snyder's responsiveness, professionalism, and punctuality across electrical, plumbing, and HVAC services, with a special shoutout to electrician Daniel S.","key_phrases":["Super responsive via all mediums","incredibly professional","electrician, plumber, and hvac servicer all in one","The best electrician was Daniel S."]},"ChZDSUhNMG9nS0VJQ0FnSUNfMHNQcGRBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness","courtesy"],"entities":{"technicians":["Marcus","Anthony"],"services":["blown-in-insulation"],"problems":[]},"one_line_summary":"Marcus and Anthony delivered fast, clean, and professional blown-in insulation work, earning a strong recommendation from the customer.","key_phrases":["custom blown in insulation upstairs","work ethic was fast, clean, fun, and professional","Very friendly and accommodating","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNfN0ptZF9BRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","courtesy","cleanliness","professionalism","technical_knowledge"],"entities":{"technicians":["Robert","Devin","Chaz","Anthony","Clinton"],"services":["ac-installation"],"problems":["old-ac-units-needing-replacement","supply-lines-and-ducting-replacement"]},"one_line_summary":"Customer highly praises the courteous and professional team for a seamless two-day AC installation involving new units, supply lines, and ducting with no mess left behind.","key_phrases":["Amazing service and punctuality","courteous and respectful team","redid the supply lines and swapped in new ducting","No mess was made"]},"ChZDSUhNMG9nS0VJQ0FnSUNfekpPYkZBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","pricing","problem_resolution"],"entities":{"technicians":["Billy"],"services":["ac-repair"],"problems":["code-violation-committed-by-prior-company","electrical-errors-from-previous-contractor"]},"one_line_summary":"Electrician Billy Stanley professionally corrected code violations left by a prior unethical company at a very reasonable rate, earning a customer for life.","key_phrases":["knowledgeable, professional and really nice","corrected all of the errors made by the first company","extremely reasonable rate","only electrical company I will ever use"]},"ChZDSUhNMG9nS0VJQ0FnSUNfck5tSVFnEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","communication","problem_resolution","courtesy","pricing"],"entities":{"technicians":["Josh"],"services":["ac-repair"],"problems":["ac-unit-malfunction-requiring-replacement-part"]},"one_line_summary":"Technician Josh quickly diagnosed and fixed an AC issue, explained everything clearly, and provided helpful tips at a reasonable cost.","key_phrases":["diagnosed the problem quickly","explained things so it was easy to understand","additional tips he gave me","cost was reasonable"]},"ChdDSUhNMG9nS0VJQ0FnSURmNTlhMXF3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","cleanliness"],"entities":{"technicians":["Ryan","Julio"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises the professional, fast, and thorough installation team including Ryan Lewis and Julio for an outstanding service experience.","key_phrases":["utterly amazing","wonderful nice group of professional men","came in real quickly","setup, install, test, and cleanup"]},"ChdDSUhNMG9nS0VJQ0FnSURpdnZhd2hnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","cleanliness","professionalism"],"entities":{"technicians":["Julio"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises Julio and his team for exceptional communication throughout the installation process and thorough cleanup afterward.","key_phrases":["truly exceptional","informed me every step of the way","packed up and cleaned the entire area","big praise and shoutout to Julio"]},"ChZDSUhNMG9nS0VJQ0FnSURmamFMUU1nEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","courtesy","professionalism","problem_resolution"],"entities":{"technicians":["Dan"],"services":[],"problems":[]},"one_line_summary":"Technician Dan exceeded expectations by spending the entire day completing work at two homes while being knowledgeable, kind, and courteous throughout.","key_phrases":["went over and above expectations","kind and considerate of our concerns","answered all our questions knowledgeable and courteously","exceptional employee"]},"ChdDSUhNMG9nS0VJQ0FnSURmdGNMbnpBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","technical_knowledge","communication","professionalism","courtesy"],"entities":{"technicians":["Travis"],"services":["electrical-inspection"],"problems":["concerns-about-home-s-electrical-system","electrical-safety-verification"]},"one_line_summary":"First-time Snyder customer praises technician Travis for punctuality, electrical safety expertise, and friendly professionalism.","key_phrases":["outstanding job from beginning to end","showed up when he said he was going to","checking and verifying the safety of our home's electrical system","friendly, personable, and relatable"]},"ChZDSUhNMG9nS0VJQ0FnSURmcWRYUFhREAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["courtesy","professionalism","punctuality","cleanliness","technical_knowledge"],"entities":{"technicians":[],"services":["plumbing"],"problems":["plumbing-issues"]},"one_line_summary":"Customer raves about a female plumber who was courteous, professional, punctual, and even cleaned up after her work.","key_phrases":["best plumber I ever had","very courteous and very helpful","She even cleaned up","A+ in my book"]},"ChdDSUhNMG9nS0VJQ0FnSURmenVIRDV3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy","technical_knowledge"],"entities":{"technicians":["Dakota"],"services":["plumbing"],"problems":[]},"one_line_summary":"Customer was completely satisfied with Dakota the plumber's professional, courteous, and informative service.","key_phrases":["kept us informed regarding arrival time","very informative and courteous","did a wonderful job","completely satisfied and will highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURmbnVIdjV3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","courtesy","responsiveness"],"entities":{"technicians":["Jason"],"services":[],"problems":[]},"one_line_summary":"Technician Jason provided a thorough, courteous, and highly communicative service experience, offering multiple options and follow-up support.","key_phrases":["thorough, patient, courteous","explained things exceedingly well","gave us a range of options","left his number in case we had any questions"]},"ChZDSUhNMG9nS0VJQ0FnSURmbkpfMFdnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","communication","professionalism","pricing"],"entities":{"technicians":["Darrell"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Darrell for his excellent knowledge, communication, and courtesy during a service visit, and commends Snyder's consistent customer service overall.","key_phrases":["excellent customer service","very informative and knowledgeable","contacted his Supervisor to report an issue","always received great customer service and courtesy"]},"ChZDSUhNMG9nS0VJQ0FnSURmcE11aFNBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication","courtesy","responsiveness"],"entities":{"technicians":[],"services":["plumbing"],"problems":["plumbing-issues-at-home"]},"one_line_summary":"A knowledgeable and professional young plumbing technician explained everything clearly, making the customer feel comfortable and confident throughout the service.","key_phrases":["explained everything in detail","let me know what was going on every step of the way","time and patience with me","great experience"]},"ChdDSUhNMG9nS0VJQ0FnSURTeWFMYXVRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication","courtesy"],"entities":{"technicians":["Tim"],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises technician Tim for his professionalism, knowledge, and clear communication during an A/C cleaning visit.","key_phrases":["professional and thorough","very knowledgeable and answered them","clear and understandable","I would like him to do all my future cleanings"]},"ChdDSUhNMG9nS0VJQ0FnSUNmeGZDMW9nRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","courtesy","professionalism"],"entities":{"technicians":["Wayne"],"services":[],"problems":[]},"one_line_summary":"Carol praises technician Wayne for being thorough, friendly, and accommodating with a deadline, and plans to recommend Snyder.","key_phrases":["very through, explained all to me","Very friendly and helpful","knew we had a deadline and he worked with us","will call and recommend Snyder"]},"ChZDSUhNMG9nS0VJQ0FnSUR2aUtUYWJnEAE":{"sentiment":"negative","sentiment_score":-0.45,"aspects_mentioned":["pricing","punctuality","technical_knowledge","problem_resolution","communication","courtesy"],"entities":{"technicians":[],"services":["plumbing","ac-installation","shower-cartridge-adjustment"],"problems":["water-leak","master-shower-not-getting-hot"]},"one_line_summary":"Customer found the plumber knowledgeable and courteous but was frustrated by high pricing, a late arrival with no prior notice, and a sink that was still leaking after the service call.","key_phrases":["way overpriced in my opinion","$420 per faucet to be installed","still leaking that same evening","installed them both myself in less than an hour"]},"ChdDSUhNMG9nS0VJQ0FnSUR2ME1QWWl3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism","communication","technical_knowledge","courtesy"],"entities":{"technicians":["Marty"],"services":["ac-repair","ac-installation"],"problems":["electrical-issues-needing-repair","permanent-lighting-installation"]},"one_line_summary":"Marty the electrician arrived same-day, was professional and courteous, quickly fixed the issues, and helped the customer get a quote for permanent lighting.","key_phrases":["sent an electrician the same day","so professional and respectful","produced a clear quote","fixed everything we needed very quickly"]},"ChZDSUhNMG9nS0VJQ0FnSURyd0lxald3EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","punctuality","technical_knowledge","communication","courtesy","scheduling","problem_resolution"],"entities":{"technicians":["Colin","David"],"services":["ac-repair","electrical-inspection"],"problems":["air-conditioning-system-inspection","electrical-follow-up-needed"]},"one_line_summary":"Customer praises two technicians, Colin and David, for their professionalism, technical expertise, clear communication, and thorough service on his AC system.","key_phrases":["extremely professional and very pleasant","technical wizard and professional and polite","explained everything in layman's terms","highly recommend them for anything to do with air conditioning systems"]},"ChdDSUhNMG9nS0VJQ0FnSUN2d1lxWDh3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","professionalism","problem_resolution"],"entities":{"technicians":["Dan"],"services":["plumbing"],"problems":["toilet-issues"]},"one_line_summary":"Technician Dan was praised for being informative, explaining toilet issues clearly, and providing options to keep the business functioning.","key_phrases":["very informative from the minute he arrived","explained what the issues were with our toilets","provided options and estimates","ensure that our company was still able to function"]},"ChdDSUhNMG9nS0VJQ0FnSUN2OXViMmdnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Arthur"],"services":["plumbing"],"problems":["plumbing-emergency-in-shower"]},"one_line_summary":"Snyder responded to a plumbing shower emergency within 1.5 hours, and plumber Arthur and his son delivered professional, friendly, and thorough service.","key_phrases":["plumbing emergency in our shower","less than an 1.5 hours","epitome of what a professional is","will never use anyone else now"]},"ChZDSUhNMG9nS0VJQ0FnSURQNy1UQ0JBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","problem_resolution"],"entities":{"technicians":["Jennifer"],"services":["maintenance"],"problems":["dryer-vent-cleaning-needed"]},"one_line_summary":"A repeat customer praises Jennifer and her helper for their friendly service, transparency, and thoroughness during a rooftop dryer vent cleaning.","key_phrases":["second time we've had work done by Snyder","friendly and polite","shared pictures of the rooftop dryer vent they cleaned","ensured that everything was working correctly"]},"ChdDSUhNMG9nS0VJQ0FnSURQaDVQN3JnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism","problem_resolution"],"entities":{"technicians":["Cisco"],"services":["ac-repair"],"problems":["hvac-system-not-functioning-properly"]},"one_line_summary":"A repeat customer praises technician Cisco and the Snyder team for quickly and effectively restoring their HVAC system while providing excellent communication and service.","key_phrases":["great job getting our HVAC system back in great condition","managed the process quickly and effectively","explained exactly what the issue was","customer service and personal nature of the technicians speaks volumes"]},"ChZDSUhNMG9nS0VJQ0FnSURQdWRqTENBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution","communication"],"entities":{"technicians":["Chris"],"services":["ac-installation"],"problems":["tripping-outlet","need-for-new-bathroom-electrical-outlets"]},"one_line_summary":"Chris professionally installed two bathroom electrical outlets and resolved an existing outdoor outlet tripping issue while providing additional safety recommendations.","key_phrases":["outstanding job in giving me options","investigated the source","protected that outlet outdoor","recommendations for safety of our house"]},"ChZDSUhNMG9nS0VJQ0FnSURQc2JmbFNBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","scheduling","technical_knowledge"],"entities":{"technicians":["Ray"],"services":["ac-installation"],"problems":["air-conditioner-replacement-needed-within-a-limited-time-frame"]},"one_line_summary":"Customer is extremely satisfied with Ray and the team for completing a challenging AC installation within a tight time frame.","key_phrases":["amazing job on setting up my air conditioner replacement","working on my limited time frame","wasn't an easy install","Many referrals coming your way"]},"ChdDSUhNMG9nS0VJQ0FnSURQbnZ6ZjVRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication","pricing","punctuality"],"entities":{"technicians":["Logan","Isaiah"],"services":["ac-repair"],"problems":["multiple-unspecified-repairs-needed"]},"one_line_summary":"A new Florida resident praises Snyder's technicians Logan and Isaiah for their professionalism, thorough communication, and affordable repair options.","key_phrases":["put my mind at ease","very professional, knowledgeable and thorough","explained everything to me","extremely prompt, professional and affordable"]},"ChZDSUhNMG9nS0VJQ0FnSUNQcWN2blFREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","responsiveness"],"entities":{"technicians":["Clint"],"services":[],"problems":[]},"one_line_summary":"Customer is extremely satisfied with technician Clint Wallace's thorough, knowledgeable, and friendly service and highly recommends Snyder.","key_phrases":["more than happy and extremely satisfied","very thorough and knowledgeable","very friendly and kindhearted","fast, and reliable service"]},"ChZDSUhNMG9nS0VJQ0FnSUNQbnNQTU9REAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","problem_resolution","pricing"],"entities":{"technicians":["Phillip"],"services":["maintenance"],"problems":["unspecified-ac-or-home-system-issue"]},"one_line_summary":"Customer was very pleased with Phillip's thorough diagnostics and was pleasantly surprised by the affordable bill, leading them to purchase a yearly service package.","key_phrases":["took the time to check where the problem was","happy with the bill","great surprise on pricing","bought the package for a year"]},"ChdDSUhNMG9nS0VJQ0FnSUNQek1LSGh3RRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","pricing","responsiveness"],"entities":{"technicians":["Dominick"],"services":[],"problems":[]},"one_line_summary":"Customer praises Dominick's quality work and highlights Snyder's reasonable prices and financing options for a fast and easy service experience.","key_phrases":["very good work","reasonable prices and financing options","made it happen fast and easy"]},"ChRDSUhNMG9nS0VJQ0FnSUNQNUx4WBAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism","technical_knowledge","pricing","cleanliness"],"entities":{"technicians":["Hunter"],"services":["plumbing"],"problems":[]},"one_line_summary":"Technician Hunter delivered impressive, immaculate plumbing work that wowed a hard-to-please facilities manager, though the pricing caused some sticker shock.","key_phrases":["impressed our facilities manager","leaving it better than how he found it","sticker shock","left the space immaculate"]},"ChdDSUhNMG9nS0VJQ0FnSUNQMExiX29BRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Marty"],"services":["ac-repair"],"problems":["electrical-connection-issue","control-panel-replacement"]},"one_line_summary":"Technician Marty impressed the customer by fixing an electrical connection issue, clearly explaining control panel replacement details, and demonstrating exceptional professionalism.","key_phrases":["amazing job fixing the issue","thorough overview of what's involved in replacing my control panel","explained everything clearly","incredibly personable and professional"]},"ChZDSUhNMG9nS0VJQ0FnSUQzX19mNFBnEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","punctuality","cleanliness","technical_knowledge"],"entities":{"technicians":["Dominick"],"services":["ac-installation","electrical-wiring"],"problems":["breaker-box-replacement-needed","50-amp-line-installation-to-backyard"]},"one_line_summary":"Technician Dominick exceeded expectations by professionally replacing a breaker box and running a 50 amp line, finishing on time and leaving no mess behind.","key_phrases":["beyond exceeded expectations","completely replaced my breaker box","stood within his projected timeframe","enthusiastically recommend him"]},"ChZDSUhNMG9nS0VJQ0FnSUQzNThlWUdBEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","pricing","problem_resolution"],"entities":{"technicians":["Tony","Sam"],"services":["plumbing-inspection","ac-repair","ac-installation"],"problems":["rusted-stuck-shut-off-valves-causing-slow-drips","water-leak","non-functioning-shower-controls","running-toilets","dripping-showerheads"]},"one_line_summary":"A longtime homeowner praises Snyder Plumbing's thorough inspection and knowledgeable repairs by Tony and Sam, resolving multiple long-standing plumbing issues at a reasonable cost.","key_phrases":["best experience in 40 years of home ownership","most thorough plumbing inspection","very knowledgeable repairs","reasonable cost as a valued customer"]},"ChdDSUhNMG9nS0VJQ0FnSUQzaDZpWF9BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["insufficient-lighting-in-kitchen-and-living-room"]},"one_line_summary":"Customer is very happy with Snyder's electric team for professionally and cleanly installing additional lighting in the kitchen and living room and a remote-controlled fan.","key_phrases":["more light in the kitchen and living room","professionally done","clean and quick","added a remote controlled fan"]},"ChZDSUhNMG9nS0VJQ0FnSUNkdEltYVNBEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution","pricing","communication","responsiveness"],"entities":{"technicians":["Randy","Bryce","Dan","Debbie"],"services":["ac-repair","plumbing","ac-installation","drain-field-diagnosis"],"problems":["ac-issues","dripping-faucets","potential-flood-risk","outdated-toilets","water-leak","poor-air-quality"]},"one_line_summary":"Customer praises Snyder's entire team for outstanding AC repairs, plumbing fixes, and proactive follow-up communication that keeps them loyal to the company.","key_phrases":["I wanted professional and I got professional","THIS TEAM STANDS OUT COMPARED TO OTHERS WE HAVE WASTED MONEY DEALING WITH","she's the reason I stay with this company","the prices were very reasonable"]},"ChZDSUhNMG9nS0VJQ0FnSUM3anF1NURBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","technical_knowledge","problem_resolution","professionalism","courtesy"],"entities":{"technicians":["Ken"],"services":[],"problems":["unspecified-repair-issue"]},"one_line_summary":"Ken Caster and his helper arrived promptly, quickly identified and resolved the problem, and impressed the customer with their courtesy, professionalism, and knowledge.","key_phrases":["arrived promptly","identify and repair the problem quickly","courteous, professional and knowledgeable","recommend Snyder highly"]},"ChdDSUhNMG9nS0VJQ0FnSUQzNFpmWjBnRRAB":{"sentiment":"positive","sentiment_score":0.93,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism","courtesy"],"entities":{"technicians":["Chris"],"services":["ac-repair"],"problems":["galvanized-pipes-needing-replacement"]},"one_line_summary":"Customer is very pleased with Chris's thorough, knowledgeable, and resourceful approach to evaluating and solving a galvanized pipe replacement project.","key_phrases":["very thorough and caring of the property","replacing some galvanized pipes","least impact on existing structure","very happy with his evaluation"]},"ChdDSUhNMG9nS0VJQ0FnSUQzcHZEU3JBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","problem_resolution"],"entities":{"technicians":["Anthony","Jesse"],"services":["electrical-panel-upgrade","rewiring"],"problems":["old-fuse-box-requiring-replacement-with-breaker-box","complete-rewiring-needed-to-meet-code"]},"one_line_summary":"Customer praises technicians Anthony and Jesse for their professionalism, patience, and quality work during a challenging fuse box to breaker box upgrade and full rewiring project.","key_phrases":["exceptional service by both technicians","very professional and most importantly patient","old house with a fuse box","neither technician became frustrated or hurried"]},"ChdDSUhNMG9nS0VJQ0FnSUNYMmN2MjhnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","pricing","problem_resolution","communication"],"entities":{"technicians":["Chris"],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"Technician Chris Toberlin professionally assessed the situation, secured available discounts, and installed a new water heater within hours restoring hot water quickly.","key_phrases":["professional from the start","took great care in assessing the situation","ensuring we received the discounts available","had hot water again very quickly"]},"ChdDSUhNMG9nS0VJQ0FnSUNKMTcyTm13RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","technical_knowledge","cleanliness","professionalism"],"entities":{"technicians":["Ran","Stephen"],"services":["ac-installation","plumbing"],"problems":["water-leak"]},"one_line_summary":"Two separate technicians, Ran and Stephen, both received high praise for punctuality, professionalism, and courtesy during an AC and plumbing service visit.","key_phrases":["showed up on time","patiently explained as much as I asked","clean, respectful and professional","replace a kitchen drain line"]},"ChdDSUhNMG9nS0VJQ0FnSUMzcF9ITThRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","scheduling","pricing","courtesy"],"entities":{"technicians":["Isaiah","Amos"],"services":["electrical","plumbing"],"problems":[]},"one_line_summary":"Customer had a positive same-day estimate experience for electrical and plumbing work, praising professionalism, communication, and the reassuring practice of sending technician photos in advance.","key_phrases":["same day for both","send pictures of the people coming to your house","bundle our work estimate for a better price","answered every question we had"]},"ChZDSUhNMG9nS0VJQ0FnSUMzcWNITlFREAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["technical_knowledge","professionalism","communication","problem_resolution","pricing"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["incorrect-vent-size-installed-without-notice-leaving-hole-in-ceiling","duct-frame-built-as-non-square-trapezoid","register-frame-cut-and-bent-to-fit-improper-frame","drywall-repairs-required-due-to-installation-errors","refused-warranty-coverage-for-faulty-repair-work"]},"one_line_summary":"Customer paid over $20k for a full AC system replacement but was left with a botched installation including an uneven duct frame, a hole in the ceiling, and no warranty support for the resulting damage.","key_phrases":["unsightly hole in our ceiling","metal frame Snyder built for the duct is 24x24x24x23\" — not even a square","outside the 30 day guarantee","majorly regret choosing them for such an important job"]},"ChdDSUhNMG9nS0VJQ0FnSURidlpuWTlBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","communication","courtesy","problem_resolution"],"entities":{"technicians":["Dan","Hunter"],"services":["maintenance"],"problems":["water-leak","piping-system-issue"]},"one_line_summary":"Dan and Hunter provided professional and courteous plumbing service, resolving a kitchen sink drain line issue with clear communication throughout the process.","key_phrases":["pressure wash the kitchen sink drain line","explained what and why he was preforming each step","extremely professional manner","extremely pleased to have had this professional and courteous job"]},"ChdDSUhNMG9nS0VJQ0FnSURYMTduNWpnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Isaiah","Nick"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises Isaiah and Nick for their professional, knowledgeable, and friendly work installing lights and changing switches.","key_phrases":["very professional, educated, and super friendly","did such amazing work","wish they had Snyder down in Tampa","Great work"]},"ChZDSUhNMG9nS0VJQ0FnSURYckxtQkR3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","pricing","professionalism"],"entities":{"technicians":["Vinnie"],"services":["ac-installation","heating","water-softener"],"problems":["full-plumbing-replacement-needed","water-leak"]},"one_line_summary":"Customer praises Vinnie and Vinnie Falcone for a straightforward, efficient full plumbing replacement including a water heater and water softener completed within three days.","key_phrases":["fantastic job on my plumbing","No BS, got the straight answer","full plumbing replacement","Worth every penny"]},"ChZDSUhNMG9nS0VJQ0FnSUR6d1BXbEpnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","punctuality","cleanliness","courtesy","technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["electrical"],"problems":["chandelier-reconnection","chandelier-crystals-needed-to-be-replaced"]},"one_line_summary":"A first-time customer was highly impressed by the electrician's communication, professionalism, and care, including reconnecting and restoring crystals on her dining room chandelier.","key_phrases":["covered his shoes so he would not soil my carpet","text message with a picture of the electrician","reconnected my chandelier and placed the crystals","he is a valued employee and cares about the type service he provides"]},"ChdDSUhNMG9nS0VJQ0FnSUMtbXFmeml3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["scheduling","cleanliness","professionalism","communication"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["compressor-replacement","complete-ac-unit-installation"]},"one_line_summary":"Customer praises Snyder for a smooth AC unit installation, from easy scheduling to professional cleanup after the job.","key_phrases":["made this process simple from the first call to the installation","cleaned up and took away all remnants of the old system","The guys were great","Great company, great service"]},"ChZDSUhNMG9nS0VJQ0FnSURuazVfelNBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","courtesy"],"entities":{"technicians":["Steve"],"services":["electrical"],"problems":["electrical-issue"]},"one_line_summary":"Technician Steve Lore impressed the customer by listening, diagnosing, and fixing an electrical issue with great courtesy, earning future business.","key_phrases":["he listened to what I said","discovered the problem and got it fixed","very polite and kind","having Snyder coming to assist with any other electrical issues"]},"ChdDSUhNMG9nS0VJQ0FnSURuLWJ2OWpBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication","problem_resolution"],"entities":{"technicians":["Matt"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Matt and his crew delivered a professional and efficient AC unit installation, ensuring the customer was fully satisfied before leaving.","key_phrases":["great job installing my unit","very professional and quick","made sure I was satisfied","answered any questions I had"]},"ChdDSUhNMG9nS0VJQ0FnSURueGREa25BRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","technical_knowledge","communication","professionalism"],"entities":{"technicians":["Austin"],"services":["ac-repair"],"problems":["intermittent-ac-failure"]},"one_line_summary":"Technician Austin impressed the customer with his courtesy and knowledge even though the AC issue had resolved itself before he arrived.","key_phrases":["polite, helpful, and knowledgeable","discuss what had likely happened","ways we could avoid it in future","We will be using Snyder again"]},"ChdDSUhNMG9nS0VJQ0FnSURuOG9LRnhBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","professionalism","courtesy"],"entities":{"technicians":["Josh"],"services":["electrical-estimate","electrical-service"],"problems":["electrical-issues-in-home"]},"one_line_summary":"Customer Rafael highly praises estimator Josh Kimball for his honesty, humility, knowledge, and professionalism during an electrical estimate visit.","key_phrases":["excellent estimate","humble and honest","very knowledgeable and professional","trust and honesty"]},"ChdDSUhNMG9nS0VJQ0FnSURua3V5dWhRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism","communication","problem_resolution"],"entities":{"technicians":["Shawn"],"services":["plumbing"],"problems":["full-house-plumbing-redo","outside-pump-and-bladder-tank-replacement"]},"one_line_summary":"Technician Shawn delivered outstanding multi-day whole-house plumbing work, earning high praise for his professionalism, communication, and follow-through.","key_phrases":["He handles everything like a Boss","doesn't mind taking you every step of the way","checks on you after to make sure everything is to your liking","He deserves a huge raise"]},"ChZDSUhNMG9nS0VJQ0FnSUNucDh1VldREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness","technical_knowledge","scheduling","courtesy"],"entities":{"technicians":[],"services":["maintenance","ac-repair"],"problems":[]},"one_line_summary":"Customer had a highly positive experience with professional, respectful technicians and an accommodating scheduler during an AC maintenance visit.","key_phrases":["very professional and respectful","wore shoe protectors","already feel cooler air","accommodating and professional"]},"ChZDSUhNMG9nS0VJQ0FnSUNucHBHM1BBEAE":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["pricing","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair","ac-installation"],"problems":["controller-on-motor-was-shot","ac-unit-not-functioning"]},"one_line_summary":"Customer appreciated the accurate diagnosis but felt the parts markup and replacement unit estimate of $12K were excessive, ultimately sourcing the part themselves for far less.","key_phrases":["talk about mark-up","purchased the part for 275.00","12K for 1.5 TON","runs like a champ"]},"ChdDSUhNMG9nS0VJQ0FnSUNuM0l5ajB3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism","courtesy"],"entities":{"technicians":["Keith"],"services":["ac-repair"],"problems":["outdated-ac-unit"]},"one_line_summary":"Repeat customer praises technician Keith for his honesty, friendliness, and helpful guidance regarding their outdated AC unit.","key_phrases":["excellent technician","upfront and honest","without trying to sugarcoat","why we are repeat customers"]},"ChdDSUhNMG9nS0VJQ0FnSUNua1B6WWpRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Steve"],"services":["electrical-services"],"problems":[]},"one_line_summary":"Steve provided an on-time, professional electrical quote that left the customer confident and ready to move forward with Snyder.","key_phrases":["absolutely fantastic","arrived on time","super personable and very professional","confident in their knowledge and abilities"]},"ChdDSUhNMG9nS0VJQ0FnSURIM0stZzJ3RRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["pricing","professionalism","technical_knowledge","punctuality"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["duct-work-system-in-need-of-repair"]},"one_line_summary":"Customer praises Snyder's professional and speedy duct work repair completed in under 3 hours, noting higher pricing offset by 0% interest financing.","key_phrases":["more expensive option but 0% interest","repairs on my entire duct work system in less than 3 hours","very professional, speedy, and efficient","home never went over 75 degrees"]},"ChdDSUhNMG9nS0VJQ0FnSURIaS1IUmh3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","pricing","responsiveness"],"entities":{"technicians":["Clint"],"services":["plumbing"],"problems":["plumbing-issue"]},"one_line_summary":"Customer was highly satisfied with Snyder's prompt, professional, and reasonably priced plumbing service, praising technician Clint specifically.","key_phrases":["went out the very next morning","extremely professional","pricing was very reasonable","will absolutely be using them for any future work"]},"ChZDSUhNMG9nS0VJQ0FnSURINmFtYVVBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Logan"],"services":["ac-repair"],"problems":["electrical-problem-requiring-repair"]},"one_line_summary":"Electrician Logan was prompt, knowledgeable, and professional in locating and repairing an electrical issue, leaving the customer very satisfied.","key_phrases":["very prompt","extremely professional","located the problem and made the electrical repair","very satisfied"]},"ChZDSUhNMG9nS0VJQ0FnSURIMmN5TlNnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","communication","courtesy"],"entities":{"technicians":["Allonzo"],"services":["ac-installation"],"problems":["water-leak","overflow-plate-needed-replacing"]},"one_line_summary":"Technician Allonzo was praised for being friendly, professional, and efficient while replacing an overflow plate on a vintage tub.","key_phrases":["very friendly and professional, and QUICK!","answered my questions with ease","very confident in the quality of his work","would recommend Snyder"]},"ChdDSUhNMG9nS0VJQ0FnSURIMnZmWC1RRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","courtesy","professionalism","technical_knowledge","communication","problem_resolution"],"entities":{"technicians":["Eric"],"services":["plumbing"],"problems":["plumbing-issue"]},"one_line_summary":"Technician Eric Walden delivered punctual, professional, and thorough plumbing service, earning a strong recommendation from the customer.","key_phrases":["on time, very polite and professional","troubleshoot my plumbing issue","explained what he was going to do to solve it","good pointers to avoid future issues"]},"ChdDSUhNMG9nS0VJQ0FnSURIeEs2QXd3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","problem_resolution"],"entities":{"technicians":["Allonzo"],"services":["plumbing","ac-installation"],"problems":["sink-and-vanity-replacement-in-master-bathroom","new-vanity-needed-modification-to-fit-existing-plumbing"]},"one_line_summary":"Technician Allonzo did an excellent job installing a new sink and modified vanity in the customer's master bathroom while disposing of the old fixtures.","key_phrases":["super friendly","fantastic job","modify the new vanity to fit around the existing plumbing","disposed of the previous sink and vanity"]},"ChZDSUhNMG9nS0VJQ0FnSURIaU82UlF3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","technical_knowledge"],"entities":{"technicians":["Eric"],"services":["ac-repair"],"problems":["ducting-issues"]},"one_line_summary":"Eric and his team professionally resolved all ducting issues, thoroughly explaining the process and answering all questions.","key_phrases":["thorough, professional, and diligent","explained the process from start to finish","offered his time to answer any questions","professional, honest, and knowledgeable company"]},"ChZDSUhNMG9nS0VJQ0FnSUNINzdtZElnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","technical_knowledge","professionalism"],"entities":{"technicians":["John"],"services":["ac-installation"],"problems":["kitchen-light-needed-a-starter-and-led-bulbs","spot-lights-over-sink-stove-and-work-space-needed-replacement"]},"one_line_summary":"Technician John arrived on time, efficiently replaced kitchen lighting fixtures and bulbs, brightening the kitchen significantly.","key_phrases":["on time","tested everything and fixed what needed to be fixed","brightened up the kitchen so much","fast and thorough"]},"ChZDSUhNMG9nS0VJQ0FnSUNIM196dU9BEAE":{"sentiment":"negative","sentiment_score":-0.75,"aspects_mentioned":["pricing","technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["thermostat","wire-shorting-due-to-heavy-rainfall"]},"one_line_summary":"Customer paid for a service visit that resulted in a misdiagnosis and overpriced thermostat options, while a competing company resolved the actual issue for free.","key_phrases":["marked up over 2x their retail price","issue was not resolved","misdiagnosing the issue","finding smaller companies that have not been bought out by larger ones"]},"ChdDSUhNMG9nS0VJQ0FnSUNIam9mRWpBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","pricing","responsiveness","courtesy","problem_resolution"],"entities":{"technicians":["Aaron","Zian"],"services":["plumbing"],"problems":["clogged-pipes","water-leak"]},"one_line_summary":"Two technicians, Aaron and Zian, delivered outstanding plumbing service — Aaron responding late on a stormy night to clear pipes and Zian thoroughly ensuring proper water pressure throughout the home.","key_phrases":["Aaron saved the day","willing to come late in the evening on a stormy night","very thorough, professional, friendly","adequate water pressure"]},"ChZDSUhNMG9nS0VJQ0FnSUNIcklyeWZBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism","technical_knowledge","communication","problem_resolution"],"entities":{"technicians":["Eric"],"services":["ac-repair"],"problems":["unspecified-ac-issue-requiring-hours-of-work"]},"one_line_summary":"Technician Eric Walden was praised for his friendliness, professionalism, technical knowledge, and dedication in resolving the customer's issue.","key_phrases":["friendly, professional and very knowledgeable","showed me everything he was doing and explained it in detail","worked for hours to resolve my issue","Would definitely recommend him and Snyder"]},"ChZDSUhNMG9nS0VJQ0FnSUNIb3RIX2RREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","technical_knowledge","responsiveness"],"entities":{"technicians":["Kendall"],"services":["ac-repair"],"problems":["air-conditioning-not-working"]},"one_line_summary":"Technician Kendall came out on a holiday, communicated clearly, avoided upselling, and quickly repaired the customer's air conditioning.","key_phrases":["came out on a holiday","easy to talk to & explained everything very well","didn't try to over sell us","got our air conditioning repaired and running in no time"]},"ChdDSUhNMG9nS0VJQ0FnSURMbXRxbHJBRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","professionalism","communication","courtesy","scheduling","responsiveness"],"entities":{"technicians":["Isaiah","Samuel"],"services":["ac-installation"],"problems":[]},"one_line_summary":"A repeat customer praises technician Isaiah and sales manager Samuel for exceptional professionalism, knowledge, and communication during an AC installation completed within two days.","key_phrases":["Isaiah was awesome in all areas","went above & beyond to ensure I understood the installation process","3rd Awesome experience with Snyder","that was Monday today is Wednesday"]},"ChdDSUhNMG9nS0VJQ0FnSUM3enUyN3RRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","pricing","technical_knowledge","cleanliness","professionalism"],"entities":{"technicians":["Dominic","Xavier"],"services":["ac-repair"],"problems":["unspecified-repair-needed"]},"one_line_summary":"Technician Dominic impressed the customer with polite communication, transparent pricing, efficient work, and cleanliness during the repair visit.","key_phrases":["explained all possible solutions and pricing prior to starting","worked quickly and efficiently","very neat and cleaned as they performed the repair","will definitely use this company and hopefully Dominic again"]},"ChdDSUhNMG9nS0VJQ0FnSURiNDZ6SHpRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","pricing","scheduling","professionalism"],"entities":{"technicians":["Samuel"],"services":["ac-installation"],"problems":["storm-took-down-power-line-and-meter-pole"]},"one_line_summary":"A Snyder rep named Samuel expertly handled storm-related electrical damage, identified overlooked issues, negotiated a lower cost, and scheduled installation for the very next day.","key_phrases":["caught some items that needed to be updated that other company reps didn't","called his boss to get a smaller cost","install date for the next day","Ask for Samuel Rankin"]},"ChZDSUhNMG9nS0VJQ0FnSURiX2JLS2FREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Isaiah"],"services":["ac-installation"],"problems":["old-ceiling-fans-needed-replacement"]},"one_line_summary":"Technician Isaiah Brown expertly removed old ceiling fans and installed new ones, leaving the customer very satisfied.","key_phrases":["awesome job","removing old ceiling fans","assembling new fans and installing them","very happy customer"]},"ChdDSUhNMG9nS0VJQ0FnSURqbHZ6ZWlBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","technical_knowledge","problem_resolution","professionalism","communication","courtesy","scheduling"],"entities":{"technicians":["Chris","Curtis","Joe","Dominic","Kyle","Forrest","Amy","Devin","Justin"],"services":["ac-installation","duct-work","insulation"],"problems":["water-leak","full-hvac-system-replacement-needed","ductwork-replacement","attic-insulation"]},"one_line_summary":"Customer praises Snyder's responsive and knowledgeable team across multiple service visits including water heater replacement, full HVAC and ductwork installation, and attic insulation.","key_phrases":["immediate response after contacting them","extremely thorough and knowledgeable","got the entire job completed same-day","concern and respect for me as a customer"]},"ChdDSUhNMG9nS0VJQ0FnSUR5LU5UZmtRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","technical_knowledge","communication","professionalism"],"entities":{"technicians":["Tim"],"services":["maintenance"],"problems":[]},"one_line_summary":"Tim and his assistant arrived on time, worked efficiently, and provided helpful guidance on maintaining the AC system.","key_phrases":["on time & got straight to work","answered all my questions","keep my system going strong","would have Tim service my unit again"]},"ChdDSUhNMG9nS0VJQ0FnSUNiczRhZXdBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism","courtesy","cleanliness"],"entities":{"technicians":["Benjamin"],"services":["plumbing"],"problems":["pipe-replacement","garbage-disposal-replacement"]},"one_line_summary":"Customer praises Benjamin for same-day plumbing service, professionalism, and cleanup after replacing a pipe and garbage disposal.","key_phrases":["same day service","very professional and polite","cleaned up his mess","will be using Snyder again"]},"ChdDSUhNMG9nS0VJQ0FnSUNiMDdXSG1RRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism","technical_knowledge","communication","pricing"],"entities":{"technicians":["Perez"],"services":["ac-repair"],"problems":["ac-unit-inspection"]},"one_line_summary":"Technician Mr. Perez delivered friendly, professional, and thorough AC service, and while Snyder is slightly pricier, the customer considers it well worth the cost.","key_phrases":["friendly, professional, knowledgeable, efficient, and accommodating","kept me informed what he was doing","best customer service I have experienced","a little more pricey but well worth the money"]},"ChZDSUhNMG9nS0VJQ0FnSUNiMXIySkJ3EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","pricing","professionalism","responsiveness","communication","punctuality"],"entities":{"technicians":["Mary","David"],"services":["ac-repair","maintenance"],"problems":["ac-unit-malfunction"]},"one_line_summary":"Customer praises fast diagnosis, fair pricing, and exceptional responsiveness, and signed up for the maintenance plan after a same-day AC repair.","key_phrases":["diagnosed the problem in just a few short minutes","prices are very fair","called at 3:30 and they were out here within the hour","excellent value maintenance plan"]},"ChdDSUhNMG9nS0VJQ0FnSUNyNXBxVHVRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","punctuality","technical_knowledge","communication","professionalism","courtesy","pricing"],"entities":{"technicians":[],"services":["ac-repair","emergency-service"],"problems":["a-c-failure-during-medical-recovery-at-home"]},"one_line_summary":"Customer called at 4am for emergency AC repair after wife's post-surgery discharge and received same-day service with professional, courteous, and reasonably priced results.","key_phrases":["worked me in same day","quickly diagnosed and repaired","extremely professional, courteous and helpful","cost was very reasonable"]},"ChZDSUhNMG9nS0VJQ0FnSUNyamN5a01BEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","pricing","scheduling","professionalism"],"entities":{"technicians":[],"services":["plumbing","electrical"],"problems":["plumbing-work-needed","electrical-work-needed"]},"one_line_summary":"A new Palm Coast resident highly recommends Snyder for completing both plumbing and electrical work the next day at a fair price with friendly, knowledgeable staff.","key_phrases":["super friendly and knowledgeable","fair price","all the work done in a few hours","Customers for life"]},"ChZDSUhNMG9nS0VJQ0FnSURRNXVmZWNnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","cleanliness","pricing","courtesy","problem_resolution"],"entities":{"technicians":["Dana"],"services":["ac-installation"],"problems":["16-year-old-ac-unit-replacement"]},"one_line_summary":"Long-time Snyder customer praises technician Dana and his crew for a thorough, respectful, and high-quality AC unit replacement with strong value and tax credit benefits.","key_phrases":["personal touch to ensure that I get what I pay for","careful of my house not to damage anything","I get a lot for every dollar I spend","had Snyder now for a dozen years"]},"ChdDSUhNMG9nS0VJQ0FnSUNMbEtuR3dRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","technical_knowledge","courtesy"],"entities":{"technicians":["Glenn","Marcus","Jason"],"services":["ac-installation"],"problems":["old-unit-malfunction"]},"one_line_summary":"Multiple technicians — Glenn, Marcus, and Jason — delivered outstanding AC installation, insulation work, and clear communication about costs and warranties.","key_phrases":["outstanding job installing the new unit","outstanding job putting in the insulation","explained the problem with the old unit and provided various options","explained what the new unit would cost and the warranties"]},"ChdDSUhNMG9nS0VJQ0FnSUN6b3ZtVzJBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism","punctuality","problem_resolution"],"entities":{"technicians":["Keith","Glenn","Travis"],"services":["ac-repair","ac-installation","electrical-panel-upgrade"],"problems":["a-c-unit-issue","circuit-breaker-replacement-needed-for-new-unit"]},"one_line_summary":"Three technicians — Keith, Glenn, and Travis — each delivered outstanding service across AC diagnosis, installation, and electrical work, earning strong praise and repeat recommendations.","key_phrases":["thorough check of my A/C unit","finished within 30 minutes of the time he quoted me","walked me through the use of the equipment","would not hesitate to call Snyder again"]},"ChZDSUhNMG9nS0VJQ0FnSUR6b0lqZElBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Dominic"],"services":[],"problems":[]},"one_line_summary":"Customer praises Snyder and technician Dominic Colucci for exceptional professionalism, integrity, and skillful work.","key_phrases":["Professional you need to call without hesitation","Above and beyond","man of integrity","skills produce a work of Art"]},"ChdDSUhNMG9nS0VJQ0FnSUN6aF83cHpnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":["Tony","Thor"],"services":["plumbing"],"problems":[]},"one_line_summary":"A repeat customer highly praises the professionalism and craftsmanship of Snyder's plumbing team, specifically recommending technicians Tony and Thor.","key_phrases":["thoroughly impressed / satisfied","level of service, professionalism and overall craftsmanship","if you are lucky enough to get Tony or Thor","making it easy and stemless"]},"ChdDSUhNMG9nS0VJQ0FnSUN6aTZtbHJnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","problem_resolution"],"entities":{"technicians":["Carlton"],"services":["plumbing"],"problems":["broken-pvc-pipe"]},"one_line_summary":"Customer praises technician Carlton for his friendliness and successfully repairing a broken PVC pipe.","key_phrases":["really like Carlton","very friendly","fixed what he needed to fix","PVC pipe working again"]},"ChZDSUhNMG9nS0VJQ0FnSUN6czZxMEtREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism","courtesy","punctuality"],"entities":{"technicians":["Tim","Amy","Curtis","Joe"],"services":["ac-installation"],"problems":["aging-or-faulty-ac-equipment-requiring-replacement"]},"one_line_summary":"Customer praises the entire Snyder team — Tim, Amy, Curtis, and Joe — for their honesty, professionalism, and efficient next-day AC installation.","key_phrases":["honest and straightforward with us","found the best fit for us","here by the next day","highly efficient company"]},"ChZDSUhNMG9nS0VJQ0FnSURUc3BpTE9REAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication","technical_knowledge"],"entities":{"technicians":["Sam","Alonzo"],"services":[],"problems":[]},"one_line_summary":"Customer praises technicians Sam and Alonzo for their professionalism, courtesy, and excellent communication throughout the service visit.","key_phrases":["detailed, polite and professional","very best of hands with Snyder","accommodating to keep him updated on progress","fantastic job at our home"]},"ChZDSUhNMG9nS0VJQ0FnSURUMU5QbWVREAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","professionalism","communication","courtesy"],"entities":{"technicians":["Emmanuel","Tony","Thor"],"services":["ac-repair","maintenance","plumbing-inspection"],"problems":["ac-service-before-summer-heat","full-plumbing-inspection-of-recently-purchased-home"]},"one_line_summary":"Customer praises Emmanuel for thorough AC maintenance and education, and Tony Bravo and Thor Fennell for an exceptional and detailed plumbing inspection through the Snyder Care Program.","key_phrases":["fantastic job educating us on our system","above and beyond job that far exceeded my expectations","inspection was thorough and findings explained in detail","HIGHLY recommend trying to have it be him"]},"ChdDSUhNMG9nS0VJQ0FnSUN6aG9hNjVRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","courtesy","technical_knowledge","problem_resolution","communication","scheduling"],"entities":{"technicians":["Phillip"],"services":["ac-repair"],"problems":["ac-unit-requiring-repair-on-a-weekend"]},"one_line_summary":"Technician Phillip responded within the hour on a Saturday, quickly resolved the AC issue, and was praised for his kindness, thoroughness, and transparent communication.","key_phrases":["sent Phillip out within the hour","extremely kind and very thorough","had the issue fixed rather quickly","up front about any issues or cost increases"]},"ChZDSUhNMG9nS0VJQ0FnSURUM3Qtc1J3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","technical_knowledge","professionalism","communication","cleanliness","problem_resolution"],"entities":{"technicians":["Ronald"],"services":["ac-repair"],"problems":["broken-pipe-line","backed-up-toilets","water-leak"]},"one_line_summary":"Ronald and his team expertly diagnosed and repaired a long-standing broken drain line issue in a 1946 home, working tirelessly over two days in the heat with professionalism and honesty.","key_phrases":["worked tirelessly in the heat","fix it the right way","Ronalds honesty explaining what he could do","highly recommend Snyder for any plumbing problems"]},"ChZDSUhNMG9nS0VJQ0FnSURqajRlVlNBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","punctuality","communication","courtesy"],"entities":{"technicians":[],"services":["ac-installation","electrical-inspection"],"problems":[]},"one_line_summary":"Customer praises a thorough and professional AC installation that included a supervisor review and an electrician inspection of the breaker box.","key_phrases":["supervisor gave a second opinion","bring in an electrician to check for possible issues in the breaker box","timely and safe manner","friendly and respectful"]},"ChZDSUhNMG9nS0VJQ0FnSURqejhEekdREAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","professionalism","punctuality"],"entities":{"technicians":["Wayne","Tyler"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customers Donny and Allen praise Wayne's knowledgeable estimate and Tyler's excellent next-day installation, expressing full satisfaction with the entire process.","key_phrases":["outstanding job from start to finish","knowledge and expertise made us feel confident","extremely happy with all aspects","professional and knowledgeable"]},"ChdDSUhNMG9nS0VJQ0FnSURqeW9uTGhRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","pricing","responsiveness"],"entities":{"technicians":["Clint"],"services":["plumbing"],"problems":["water-leak"]},"one_line_summary":"Customer praises knowledgeable and professional plumber Clint for quickly resolving a clogged kitchen sink and providing helpful maintenance tips.","key_phrases":["This company feels like family","Clint was very knowledgeable and professional","Worth every penny","There's a reason this company has a 4.9 rating"]},"ChZDSUhNMG9nS0VJQ0FnSUNqaGVDTUJREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","professionalism","punctuality","courtesy","communication","cleanliness","pricing","problem_resolution"],"entities":{"technicians":[],"services":["plumbing"],"problems":["plumbing-issue"]},"one_line_summary":"Customer praises Snyder for prompt, professional, and transparent plumbing service that resolved their issue efficiently and left everything clean.","key_phrases":["quick to respond and extremely professional","arrived on time","transparency with pricing","everything has been functioning perfectly since"]},"ChdDSUhNMG9nS0VJQ0FnSUNqb2Y3Y2hRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["John"],"services":["ac-repair","fan-wiring","ac-installation"],"problems":["electrical-socket-fire","faulty-connected-sockets","trip-switches-issue"]},"one_line_summary":"Technician John quickly diagnosed an electrical socket fire, troubleshot connected sockets and trip switches, rewired a paddle fan, and installed an electric doorbell to the customer's great satisfaction.","key_phrases":["super fast at diagnosing","electrical socket fire","trouble shot connected sockets","rewired a paddle fan"]},"ChZDSUhNMG9nS0VJQ0FnSUQ5bWU2eUdnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","cleanliness","technical_knowledge","communication","problem_resolution","courtesy"],"entities":{"technicians":["Val","Stephen","Amy","Marcus"],"services":["electrical-outlet-relocation","ac-repair","ac-installation","maintenance"],"problems":["outlets-needed-relocation-from-inside-cabinets-to-top","a-c-servicing-needed","full-unit-replacement","duct-cleaning-and-sealing"]},"one_line_summary":"Customer is highly satisfied with multiple Snyder services including electrical outlet relocation, AC servicing and installation, and duct cleaning performed by several professional and thorough technicians.","key_phrases":["Val was an amazing tech","Amy was amazing at explaining our issues","cleaned up all work areas","very satisfied so far with all the work"]},"ChdDSUhNMG9nS0VJQ0FnSUR0cTVtNC1RRRAB":{"sentiment":"positive","sentiment_score":0.99,"aspects_mentioned":["professionalism","technical_knowledge","pricing","communication","punctuality","courtesy","responsiveness","scheduling","problem_resolution"],"entities":{"technicians":["John","Randy","Joseph"],"services":["repiping","ac-installation","plumbing"],"problems":["old-copper-pipes-needing-full-house-repipe","water-leak"]},"one_line_summary":"Customer Mary Byrd is extremely impressed with John, Randy, and Joseph's professional, knowledgeable, and cost-effective full house repiping completed in a single day.","key_phrases":["re-piping an entire house in one day","Their pricing saved me over $8,000","go above and beyond","kept me in the loop during the entire process"]},"ChdDSUhNMG9nS0VJQ0FnSURONFB2MXl3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Dominick"],"services":["ac-installation"],"problems":["240-line-installation-needed-in-garage"]},"one_line_summary":"Customer had a 240 line installed in their garage by technician Dominick and praised his professionalism, knowledge, and trustworthiness.","key_phrases":["best experience","very professional, trust worthy and easy to work with","had an answer for every question","takes pride in his work"]},"ChdDSUhNMG9nS0VJQ0FnSUNOcmZIQThBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","communication","professionalism"],"entities":{"technicians":["Tyler"],"services":["ac-installation"],"problems":["electrical-panel-issue"]},"one_line_summary":"Customer is highly satisfied with Snyder Electric's prompt and efficient electrical panel replacement performed by Tyler Fouraker.","key_phrases":["replaced my electrical panel","prompt, diagnosed the issue efficiently and correctly","gave me a list of options that made sense","Tyler Fouraker did a great job"]},"ChdDSUhNMG9nS0VJQ0FnSUNWa1pPcW5nRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","technical_knowledge","courtesy"],"entities":{"technicians":["Tim"],"services":["maintenance"],"problems":[]},"one_line_summary":"Technician Tim Day delivered a thorough and professional semi-annual inspection, impressing the customer with his detailed explanations and courteous demeanor.","key_phrases":["very polite and professional","explaining everything he was going to be doing","went above and beyond to answer questions","will definitely recommend Tim Day"]},"ChZDSUhNMG9nS0VJQ0FnSUQ1MlpURUdBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","technical_knowledge","cleanliness","courtesy"],"entities":{"technicians":["Chris"],"services":["ac-installation"],"problems":["water-leak"]},"one_line_summary":"Customer praises Chris Tomberlin for his professionalism, communication, and clean workmanship during a water filter installation.","key_phrases":["true professional in his field","attention to detail and the cleanliness of his work","water in my home now tastes and feels significantly better","as if they were never there"]},"ChdDSUhNMG9nS0VJQ0FnSUM1NUk2TjJBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Logan"],"services":["ac-installation"],"problems":["needed-dedicated-20a-garage-outlets-for-treadmill-and-freezer"]},"one_line_summary":"Logan installed two dedicated 20a garage outlets efficiently and professionally, leaving the customer eager to use Snyder for future projects.","key_phrases":["friendly, efficient, and detail oriented","two 20a dedicated garage outlets","hanging on to this company for future projects","Well done"]},"ChdDSUhNMG9nS0VJQ0FnSUM1aXFmczB3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","courtesy","cleanliness","problem_resolution"],"entities":{"technicians":[],"services":["plumbing","ac-repair"],"problems":["water-leak"]},"one_line_summary":"Customer praises Snyder for prompt, professional, and courteous service in resolving a front yard water line break with no pressure.","key_phrases":["Very prompt, professional, courteous","cleaned up after repair","water line break in my front yard","making a rough morning get better with ease"]},"ChdDSUhNMG9nS0VJQ0FnSUN4a04tSjZ3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","communication"],"entities":{"technicians":["Luke","Micah"],"services":["ac-installation"],"problems":["garbage-disposal-replacement"]},"one_line_summary":"Customer praises Luke for excellent service, knowledge, and quality work installing a new garbage disposal, with additional thanks to Micah.","key_phrases":["Luke was excellent","quality customer service and work","new garbage disposal is working nice","knowledgeable and answered all of my questions"]},"ChZDSUhNMG9nS0VJQ0FnSURacW9UNlVnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","pricing","professionalism","cleanliness","courtesy"],"entities":{"technicians":["Zian","Mike","Alonzo"],"services":["ac-installation","plumbing"],"problems":["water-leak"]},"one_line_summary":"Customer is highly satisfied with on-time, professional plumbing and water heater installation service performed by Zian, Mike G, and Alonzo, praising their care and good value.","key_phrases":["on time professionals","good value","special care to our home","would give them a 6 rating if I could"]},"ChdDSUhNMG9nS0VJQ0FnSUNad1pfNXpRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","technical_knowledge","professionalism","scheduling","problem_resolution"],"entities":{"technicians":["Dustin","Mikey"],"services":["ac-installation","generator-hookup"],"problems":["outdated-16-breaker-electrical-panel-needing-upgrade"]},"one_line_summary":"Customer is ecstatic with a fast, professional electrical panel upgrade from 16 to 40 breakers with surge protection and generator hookup completed in under a week.","key_phrases":["electrical panel replaced in about a week","very professional, very knowledgeable, Great quality","install complete less than a day","absolutely ecstatic"]},"ChZDSUhNMG9nS0VJQ0FnSUNadXJHQmZnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","professionalism","problem_resolution"],"entities":{"technicians":["Randy"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Technician Randy went above and beyond to quickly repair a drain pipe leak causing water damage on a Friday afternoon.","key_phrases":["went above and beyond","responded quickly","worked tirelessly on a Friday afternoon","10/10 would recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNwc2VpVDVRRRAB":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["punctuality","technical_knowledge","problem_resolution","professionalism","courtesy","communication","pricing"],"entities":{"technicians":["Dewayne","Andre","Mark"],"services":["ac-installation","electric-panel"],"problems":["generator-incompatible-with-installed-system","unlevel-pro-trans-box-installation","improperly-attached-hanging-lamps","incorrectly-wired-backup-generator-panel","four-hour-power-outage","job-not-completed-in-one-day-due-to-insufficient-supplies"]},"one_line_summary":"Customer experienced multiple failures including incompatible generator installation, poor workmanship, unprofessional behavior, and a power outage, though a follow-up technician Mark resolved the issues professionally.","key_phrases":["my generator does not work with the system they chose to install","the lead electrician cursed under his breath repeatedly","six hours of actual work time when it should've taken three hours","Mark was very professional, courteous, and knowledgeable"]},"ChZDSUhNMG9nS0VJQ0FnSUNwanJhclNREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","punctuality","technical_knowledge","communication","problem_resolution","professionalism"],"entities":{"technicians":["Amos"],"services":["bathroom-remodel","plumbing","electrical"],"problems":["shower-pan-failure","water-leak","rotted-studs","outdated-plumbing-lines"]},"one_line_summary":"Amos and the Snyder team expertly led a full three-bathroom remodel that began as a shower pan leak repair, delivering exceptional results on time and within a fair budget.","key_phrases":["shower pan failure resulted in a leak","arrived on-time as promised","full blown remodel","we now have a full spa in our home"]},"ChdDSUhNMG9nS0VJQ0FnSUNwd3RHbndnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","punctuality","cleanliness","technical_knowledge","problem_resolution"],"entities":{"technicians":["Erik","Justin","Danny","Isaiah"],"services":["ac-installation","maintenance","duct-work","insulation"],"problems":["thermostat","inadequate-pathway-returns"]},"one_line_summary":"Customer praises Snyder's no-pressure sales team and skilled installers who successfully resolved a long-standing temperature control issue with a full Trane HVAC system, duct work, and insulation installation.","key_phrases":["amazing experience from start to finish","didn't try to pressure me to act quickly","dependable, timely, clean and did an AMAZING job","my house finally reaches the temperature I set on my thermostat"]},"ChZDSUhNMG9nS0VJQ0FnSUNwa3NtZGR3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism","punctuality"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises the highly responsive, professional, and efficient crew that installed a new HVAC system.","key_phrases":["five star response time","HARD WORKING crew","Outstanding professionalism","service oriented"]},"ChdDSUhNMG9nS0VJQ0FnSURKbnFQZHhnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy","pricing","cleanliness"],"entities":{"technicians":["Dylan"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises Snyder's salesman Dylan and the install team for their professionalism, courtesy, and communication during a new AC installation, saying the higher cost was worth it.","key_phrases":["so professional and thoughtful","extremely polite and hard-working","extra cost is absolutely worth it","no comparison between Dylan and the install team"]},"ChdDSUhNMG9nS0VJQ0FnSUR4dFBxai1BRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","professionalism","communication","punctuality","cleanliness","technical_knowledge"],"entities":{"technicians":["Mary","Danny"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises courteous staff, timely communication, professional installation, and thorough cleanup of a new AC system.","key_phrases":["extremely courteous and professional","precise arrival time","cleaned up inside","house feels nice and cool"]},"ChdDSUhNMG9nS0VJQ0FnSUN4aVp6cWhRRRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism","pricing","punctuality"],"entities":{"technicians":[],"services":["bathroom-remodel","shower-remodel","repipe","ac-installation"],"problems":["improper-framing-and-hardiboard-installation","loose-pipe-lines-without-conduit-fittings","subcontractor-not-paid-in-full","slow-faucet-replacement","corners-being-cut-on-bathroom-remodels"]},"one_line_summary":"A former subcontractor details repeated instances of poor framing, hardiboard installation, and plumbing work by Snyder crews across four jobs, warning both customers and subcontractors to stay away.","key_phrases":["doesn't have no clue on how to frame or install hardiboard","all 4 jobs we had to redo everything","they keep cutting corners","never use conduits fitting on the repipe"]},"ChZDSUhNMG9nS0VJQ0FnSUN4dnRDQlZBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","problem_resolution"],"entities":{"technicians":["Ryan"],"services":["maintenance"],"problems":["old-capacitor-replacement"]},"one_line_summary":"Technician Ryan provided professional and kind semi-annual maintenance service, promptly replacing an old capacitor.","key_phrases":["semi-annual maintenance","cleaned and inspected","replace the old capacitor","professional and so kind"]},"ChdDSUhNMG9nS0VJQ0FnSUNSLWRqdnFnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","communication","technical_knowledge","professionalism"],"entities":{"technicians":["German"],"services":["ac-repair"],"problems":["water-leak","condenser-coil-issues"]},"one_line_summary":"Technician German arrived on time, thoroughly diagnosed a Freon leak and condenser coil issues, and offered warranty repair options and self-maintenance tips.","key_phrases":["Arrived on time","painstakingly searched for Freon leak","provided several warranty repair alternative part options","Pro all around"]},"ChZDSUhNMG9nS0VJQ0FnSUNxXzhyR05BEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","problem_resolution","courtesy","communication"],"entities":{"technicians":["Eric","Angie","Debbie","Ryan","Aj","Ada"],"services":["ac-repair","heating"],"problems":["heat-issue","a-c-not-working"]},"one_line_summary":"Long-time Snyder customer praises multiple technicians and staff across several service visits for punctuality, professionalism, and fast repairs.","key_phrases":["Troubleshot heat issue and repaired it w in 15 mins","extremely professional & friendly","meticulous techs","Always a pleasure to have Snyder as my HVAC company"]},"ChdDSUhNMG9nS0VJQ0FnSURCazlQbmpnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","pricing"],"entities":{"technicians":["Josh"],"services":["electrical-inspection","ac-repair"],"problems":["electrical-no-no-s-per-home-inspection"]},"one_line_summary":"Customer highly praises electrician Josh W. for expertly resolving home inspection electrical issues at a reasonable price, noting repeated satisfactory experiences.","key_phrases":["Electrical wonder Josh W. has done it again","Fixed & updated list of electrical no-no's per home inspection","All at a reasonable price","used time & time again"]},"ChdDSUhNMG9nS0VJQ0FnSUNoZzdYZi1RRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":[],"services":["maintenance"],"problems":[]},"one_line_summary":"Customer praises Snyder A/C for their knowledgeable, professional, and courteous technicians during twice-yearly unit cleanings.","key_phrases":["knowledgeable and professional technicians","unit cleaned two times a year","professional courtesy","nice to see in today's world"]},"ChdDSUhNMG9nS0VJQ0FnSUNzc2FPUjBnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution","punctuality"],"entities":{"technicians":["Jason"],"services":["ac-repair"],"problems":["small-wire-repair"]},"one_line_summary":"Customer highly recommends technician Jason for his professionalism and timely resolution of a small wire repair issue.","key_phrases":["true professional","found the issue and repaired it","timely manner","highly recommend Jason"]},"ChZDSUhNMG9nS0VJQ0FnSURCOWVma2NREAE":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":["pricing","punctuality","problem_resolution","communication"],"entities":{"technicians":["Joe"],"services":["ac-repair"],"problems":["water-leak"]},"one_line_summary":"Technician successfully fixed an outdoor water meter leak in about an hour, but the customer found the $1,500 charge unreasonably high for the time spent.","key_phrases":["$1,500.00 for a 1 hour job","never have I been charged so much for so little time","their work is fine","will not be using Snyder in the future"]},"ChdDSUhNMG9nS0VJQ0FnSUNDcl9mZjd3RRAB":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["communication","pricing","punctuality","cleanliness","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["ac-installation","maintenance"],"problems":["exterior-ac-unit-failure-due-to-salt-ocean-corrosion","warranty-not-covering-corrosion","misleading-warranty-advice-at-time-of-sale","debris-left-behind-after-installation-and-prior-maintenance-visits","late-technician-arrival"]},"one_line_summary":"Customer feels misled about Daikin's corrosion warranty coverage after purchasing a unit specifically for ocean-proximity protection, and experienced late arrival and debris left behind during reinstallation.","key_phrases":["Daikin's warranty did not cover corrosion","specifically discussed this with Snyder as my primary concern","pile of metal fins hidden behind my plants","did not arrive until 2:15pm"]}},"faq":[{"question":"Is Snyder Air Conditioning, Plumbing & Electric professional?","answer":"Based on 815 reviews mentioning professionalism & conduct, 94.4% report positive experiences. Customers frequently mention \"Very professional\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25sTlNVOTRWRE00U2xjeVgwbFRaR3B1VkVKTFZVRRAB","Ci9DQUlRQUNvZENodHljRjlvT2s5NFpsazVkamhrV1Y5bk1YRTRiMDVPV2xWRlVrRRAB","Ci9DQUlRQUNvZENodHljRjlvT2s5aVpqbHFSRlJPY2tWTU9HMXBZM1ZoVTFkNFNVRRAB"]},{"question":"Is Snyder Air Conditioning, Plumbing & Electric knowledgeable and skilled?","answer":"Based on 718 reviews mentioning technical knowledge & expertise, 95.4% report positive experiences. Customers frequently mention \"knowledgeable\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25sTlNVOTRWRE00U2xjeVgwbFRaR3B1VkVKTFZVRRAB","Ci9DQUlRQUNvZENodHljRjlvT2s5NFpsazVkamhrV1Y5bk1YRTRiMDVPV2xWRlVrRRAB","Ci9DQUlRQUNvZENodHljRjlvT2s5aVpqbHFSRlJPY2tWTU9HMXBZM1ZoVTFkNFNVRRAB"]},{"question":"Is Snyder Air Conditioning, Plumbing & Electric good at communicating with customers?","answer":"Based on 559 reviews mentioning communication & updates, 90.5% report positive experiences. Customers frequently mention \"explained everything clearly\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25sTlNVOTRWRE00U2xjeVgwbFRaR3B1VkVKTFZVRRAB","Ci9DQUlRQUNvZENodHljRjlvT2kxT2FUbDVkbEZEVmt3d1pHNTJiMkUxVlVRd2NsRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xndFpUTTJkWEIwTlhsdk9FbFJOelpJWm05RFRWRRAB"]},{"question":"Is Snyder Air Conditioning, Plumbing & Electric courteous and friendly?","answer":"Based on 516 reviews mentioning courtesy & friendliness, 98.4% report positive experiences. Customers frequently mention \"friendly\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2s5NFpsazVkamhrV1Y5bk1YRTRiMDVPV2xWRlVrRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tVd1VpMVRaalZtU1hGTmFVcHZkVFkyY1hKNFgxRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xVeVYybFdRbVZRYVZCbk9WbElRa1JsV0VwVVRuYxAB"]},{"question":"Is Snyder Air Conditioning, Plumbing & Electric effective at solving problems?","answer":"Based on 384 reviews mentioning problem resolution & effectiveness, 86.5% report positive experiences. Customers frequently mention \"fixed it quick\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2s5NFpsazVkamhrV1Y5bk1YRTRiMDVPV2xWRlVrRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xndFpUTTJkWEIwTlhsdk9FbFJOelpJWm05RFRWRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xVeVYybFdRbVZRYVZCbk9WbElRa1JsV0VwVVRuYxAB"]},{"question":"Is Snyder Air Conditioning, Plumbing & Electric on time for appointments?","answer":"Based on 245 reviews mentioning punctuality & on-time service, 93.5% report positive experiences. Customers frequently mention \"On time\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25sTlNVOTRWRE00U2xjeVgwbFRaR3B1VkVKTFZVRRAB","Ci9DQUlRQUNvZENodHljRjlvT2s5NFpsazVkamhrV1Y5bk1YRTRiMDVPV2xWRlVrRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xVeVYybFdRbVZRYVZCbk9WbElRa1JsV0VwVVRuYxAB"]},{"question":"Is Snyder Air Conditioning, Plumbing & Electric affordable and fairly priced?","answer":"Based on 196 reviews mentioning pricing & value, 59.7% report positive experiences. Customers frequently mention \"affordable\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tVd1VpMVRaalZtU1hGTmFVcHZkVFkyY1hKNFgxRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pkRVNGTkhlV3N5TFROdk5XeEhiRzFtYURNeldYYxAB","Ci9DQUlRQUNvZENodHljRjlvT2w5cFkxUldhbkozYlZoVlh6TnlOMDVZZVhSd1dsRRAB"]},{"question":"Is Snyder Air Conditioning, Plumbing & Electric responsive and quick?","answer":"Based on 174 reviews mentioning responsiveness & speed, 82.2% report positive experiences. Customers frequently mention \"fast service\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tVd1VpMVRaalZtU1hGTmFVcHZkVFkyY1hKNFgxRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xndFpUTTJkWEIwTlhsdk9FbFJOelpJWm05RFRWRRAB","Ci9DQUlRQUNvZENodHljRjlvT21odlVVMWhSa0Z4TWkwMWQzZENhVXN4UzBsUllWRRAB"]},{"question":"Is Snyder Air Conditioning, Plumbing & Electric clean and tidy?","answer":"Based on 105 reviews mentioning cleanliness & tidiness, 96.2% report positive experiences. Customers frequently mention \"tidy\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2sxV2MzbzVXbkZXU1VkWVdFaFBabGxWYUZGeFYzYxAB","Ci9DQUlRQUNvZENodHljRjlvT2tGU1dYZG1WVE5JYTBNek9WVmpVVUpFZG1jdGRrRRAB","Ci9DQUlRQUNvZENodHljRjlvT2w5ZlVUbDVlR2RtTW5wemNUVnVZMEk1YTNKcVJuYxAB"]},{"question":"Is Snyder Air Conditioning, Plumbing & Electric easy to schedule with?","answer":"Based on 84 reviews mentioning scheduling & booking ease, 82.1% report positive experiences. Customers frequently mention \"Snyders sent a tech\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2pFeVJrUnFUV28wV0RGSE1XVXdTRXd6VEdKT1lYYxAB","Ci9DQUlRQUNvZENodHljRjlvT2pWWk5IYzRNMjlEWDJWVWNERXRPRXRoWTFGUE1GRRAB","Ci9DQUlRQUNvZENodHljRjlvT25adlozbDVVMWw2WW14SGJHRnVlbUp5VVZFNFJIYxAB"]},{"question":"Does Snyder Air Conditioning, Plumbing & Electric handle technician quality & professionalism?","answer":"Technician Quality & Professionalism appears in 632 of 999 reviews, 98.4% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25sTlNVOTRWRE00U2xjeVgwbFRaR3B1VkVKTFZVRRAB","Ci9DQUlRQUNvZENodHljRjlvT2s5NFpsazVkamhrV1Y5bk1YRTRiMDVPV2xWRlVrRRAB","Ci9DQUlRQUNvZENodHljRjlvT2s5aVpqbHFSRlJPY2tWTU9HMXBZM1ZoVTFkNFNVRRAB"]},{"question":"Does Snyder Air Conditioning, Plumbing & Electric handle ac repair & maintenance?","answer":"AC Repair & Maintenance appears in 298 of 999 reviews, 95.6% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2s5aVpqbHFSRlJPY2tWTU9HMXBZM1ZoVTFkNFNVRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xVeVYybFdRbVZRYVZCbk9WbElRa1JsV0VwVVRuYxAB","Ci9DQUlRQUNvZENodHljRjlvT25reFVuRmhjM0JmZEdsaE0yTnFWbE5QUVdGUk0xRRAB"]},{"question":"Does Snyder Air Conditioning, Plumbing & Electric handle customer service & experience?","answer":"Customer Service & Experience appears in 254 of 999 reviews, 96.5% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tVd1VpMVRaalZtU1hGTmFVcHZkVFkyY1hKNFgxRRAB","Ci9DQUlRQUNvZENodHljRjlvT25aRlZsa3djMEZyWlZoVlRFcFZPVGx1TFdRNWJVRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pCU05sRlZVVGxZTnpWeFMxZ3hZM04zWW5kSVdWRRAB"]},{"question":"Does Snyder Air Conditioning, Plumbing & Electric handle plumbing service & repair?","answer":"Plumbing Service & Repair appears in 165 of 999 reviews, 95.2% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2s5NFpsazVkamhrV1Y5bk1YRTRiMDVPV2xWRlVrRRAB","ChdDSUhNMG9nS0VJQ0FnSUN4MExYTjJRRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pKTmRqbFBXUzFTVGxFeFdEaFBWbWRuTlhObmFIYxAB"]},{"question":"Does Snyder Air Conditioning, Plumbing & Electric handle electrical service & repair?","answer":"Electrical Service & Repair appears in 107 of 999 reviews, 91.6% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21odlVVMWhSa0Z4TWkwMWQzZENhVXN4UzBsUllWRRAB","ChdDSUhNMG9nS0VJQ0FnSUNSeVpDb29RRRAB","Ci9DQUlRQUNvZENodHljRjlvT2s0eFkzSkNSVkZ1UjJaeVJUaFVVMEZoT1ZCcU9HYxAB"]}],"summary":"Snyder Air Conditioning, Plumbing & Electric in Jacksonville, FL has accumulated 999 customer reviews spanning August 2022 through March 2026, with an overall positive sentiment rate of 92% and a negative rate of 7.1%. The large majority of feedback reflects strong satisfaction across most service dimensions, though pricing stands out as a recurring concern worth noting.\n\nAmong the ten measured aspects, Courtesy & Friendliness earned the highest positive rate at 98.4% across 516 mentions, followed closely by Cleanliness & Tidiness at 96.2% (105 mentions) and Technical Knowledge & Expertise at 95.4% (718 mentions). Professionalism & Conduct scored 94.4% positive across the largest mention pool of 815 reviews, and Punctuality & On-Time Service reached 93.5% across 245 mentions. Communication & Updates registered 90.5% positive from 559 mentions, while Problem Resolution & Effectiveness came in at 86.5% across 384 mentions. Responsiveness & Speed (174 mentions, 82.2%) and Scheduling & Booking Ease (84 mentions, 82.1%) were positive but comparatively lower. Pricing & Value, however, rated just 59.7% positive across 196 mentions — well below the 70% threshold — and a dedicated Pricing Complaints topic drawn from 37 reviews returned only 16.2% positive sentiment, indicating a meaningful and consistent dissatisfaction with cost among a portion of customers.\n\nBy service category, Maintenance led positivity at 93.4% (196 mentions), with Plumbing close behind at 93.3% (119 mentions) and Emergency/After-Hours Service at 92.3% (26 mentions). AC Repair, the most frequently mentioned service at 373 mentions, scored 89.8% positive, while AC Installation registered 85.7% positive across 224 mentions.\n\nFive technicians were named frequently enough to highlight. Jason led with 46 mentions and a 5.0 average rating, followed by Ryan with 24 mentions and a 5.0 rating. Joe (28 mentions, 4.9) and Dylan (27 mentions, 4.9) were also frequently cited, along with Josh at 27 mentions and a 4.7 average rating. The Technician Quality & Professionalism topic, drawn from 632 reviews, was 98.4% positive — the single strongest thematic signal in the dataset.\n\nOverall sentiment has remained stable across the review period. The data portrait is of a business that consistently delivers on technical execution, staff conduct, and punctuality, while a notable subset of customers — particularly those referencing pricing and value — express dissatisfaction with cost relative to service received.","pull_quote":"Across 999 reviews from 2022–2026, Snyder Air earns 92% positive sentiment with standout scores in technician quality (98.4%) and expertise (95.4%), though Pricing & Value trails at just 59.7% positive."}