All reviews

Wendy Melton

The technician Joseph J. was excellent and very patient with the issue he ran into he was was very kind and professional. The company itself dropped the ball badly on communicating with us and returning calls . Thank you Joseph for getting the job done.

Connie Wid

Mr Jammes did a good job, but the $ price was high. I've called the office 3 times to speak with someone, no explanation as of yet. One leak repair $417.00. Plumbing repair

David Yarian

On August 23, 2024 Snyder Air Conditioning serviced my system with routine maintenance and installed a UV system for $535. Their total bill was $1,064. When a supervisor reviewed my invoice he acknowledged an overcharge amount of $399. He sent a request to customer service and it took them over a month to process my refund. Eventually after multiple phone calls they processed my refund in October 2024. The UV system has already stopped working. I think you should consider my disappointing experience with Snyder before asking them to work on your system.

Nicktrag08@gmail.com Njt0622

Service technician was helpful and polite. Disappointing that he charged me 350$ to just cut a wire and tuck it in the dirt. Was looking forward to do more business with you all and to get all of my outlets replaced soon but am left with a sour taste after paying the 350$ for the work received.

Ryan Teague

I called into the office at 5:15pm about the issue I was having with my unit. Time window was 5:30-8pm I was told by dispatcher. Dylan arrived right at 8pm, which is fine. Not his fault. I was bounced around between two techs. Dylan found the leak after several test. He pulled a pipe and loud air noise came immediately after. Seemed knowledgeable. But then insisted that there could be other issues in the unit by garage, and that additional test that had to be done. Didn’t finish test until 10:30pm. Went up in attic. Wanted 4 more people to come out to return to run a new Copper line through attic to unit which was not needed I was told by 2nd company. I was quoted $6,900 for the repair work. Got a 2nd quote from another large contractor in Jacksonville for $1,470. They fixed the repair in 3 hrs and A/C unit is working great. Dylan was knowledgeable and loved his gas detector wand. Haha. I just felt like he was trying to find other things to try to make me buy another new unit. (Unit is 7 years old) I won’t be using Snyder anymore going forward. Not Dylan’s fault. Just felt like other company was more trustworthy. Also saved me $5,500! Thanks.

Susan K.

UPDATE: Snyder has remedied these issues. To their credit, they take customer feedback very seriously. Thank you, Snyder! My parents have been lifelong customers of this company and loved supporting a local family owned business. However, we have witnessed a marked deterioration of customer service since the business was acquired by another company. What has become clear since then is that customer needs and best interests are no longer a priority, only corporate profit is. Let me share our story: Snyder installed a new hot water heater, electrical panel and water filtration system. These were not cheap. We then began to experience very low water pressure throughout the house. You can’t shower while the dishwasher is going. You can’t brush your teeth if the laundry is running. We asked Snyder to come investigate and were told they won’t come out unless we sign up for their yearly maintenance package. So we did. A Snyder plumber came out, took a quick look, and without conducting any water pressure tests, simply told us we need to replace all our plumbing, even though our plumbing is brand new. My parents are retired and can’t afford that. We were also understandably skeptical. Someone from the city then came out to test the water coming from the street to the house to see if that was the culprit. It was not. The water pressure continued to plummet so we called Snyder again. This time a very honest Snyder plumber came out and admitted that whoever from Snyder that installed the water filtration system cut corners and did not install it correctly. It wasn’t even in the right place. He came up with a plan to remedy the situation, which would require the system to be removed, reinstalled and all the filters to be replaced, but at no cost to us because none of this was our fault. This plumber was then fired. He refused to sell us services or products we didn’t need, and refused to make us pay for the company’s mistake, and he lost his job for it. It has been weeks now and still no resolution. We are shopping for a new local family owned business to support in the hopes they will support us, and just not corporate greed. Shame on you, Snyder. Do better.

Hailey Ryle

I would like to amend my previous review. Debbie from Snyder tried very hard to mend this relationship, which I greatly appreciate. However, after agreeing on a price, a misdiagnosis and the credit we were supposed to receive disregarded, I can only increase my review by a few stars. Thank you for all your work Ms. Debbie. After reading the reviews and hearing testimonials from people this company seemed like the best choice, however, our experience has not been positive. Our unit had a condensing coil malfunction, in the middle of August, Snyder came out quoted us, took our payment then told us it would be 3-4 months before our part was available. After learning this I attempted to get our money back and go with a different company who could get the part quicker, but they refused to let us out of the contract. I therefore reached out to Carrier directly and found a way to expedite the part, provided them with all the information and thought they would take care of it, they did not. I followed up the next week and nothing had happened, reached out to Carrier again who reported they hadn’t received anything. So I, the costumer acquired all the information and sent the paperwork to Carrier directly. Part came, under warranty great because it is a $6,000 dollar part on a barely 2 year old unit. BUT…refrigerant is not covered or labor so that will be $1,800. Paid that, even though I personally handled most of the paperwork and actually getting the part. Now we are 6 months out and they came back out to complete maintenance, which took three different technicians before they were able to figure out what needed to be done, and they are telling us our inside coil has a leak and we are expected to pay $1,800 again for refrigerant…Don’t you do a whole system check after replacing a major part? If you are the best in the business, how come you are unorganized and unable to properly complete a job?

Rob Beard

Snyder Co - Electrical Work. Snyder Electric installed a 100 AMP circuit in my home to a back yard sub electrical panel with a 50 AMP GFCI, for support of a portable hot tub, possible future patio kitchen, other misc. The electric circuit works fine. Their work is severely lacking in quality control of electrical work and conduit install and electrical sub panel installation. Taking off points for really low quality appearance (pics) and lack of follow up with customer. The installation job, appearance wise, has all the other electricians I have since asked for quotes doing belly laughs and taking pics. It does look like the last part of a horse going over the fence! Even the 4X4 is cut crooked. SEE PICS In hindsight, I wish I spent some time getting prices but, I fell for the cool trucks and commercials! I also wish Snyder supervised their crews or did some follow up. I wasn't around for their work but, it was supposed to have been buried, among other things. The community benefits in that there are now a number of electricians that feature some glossy photos of Snyder's work for sales purposes!