All reviews

anna caroline

Don’t feel like a trust worthy company. Recommend rewiring the house, which was done in 2020. Didn’t even check before recommending it, clearly just looking to make more money out of lying/ tricking people. Christopher was very polite and worked quickly, however. Wouldn’t use again, it’s not comforting knowing someone is just trying to get another couple hundred dollars out of you for an already extremely expensive service. Also hung out light knowing it was broken and didn’t mention that until after hanging out so I don’t feel that I can trust that it was actually broken. Would have been appropriate to mention upon taking it out of the box so that we could return it and get our money back, who hangs a broken light? They do not work diligently, they work quickly to get to the next thousand dollar appointment they can get to

Jennifer Yates

I'm usually pleased with Snyder services, but this is how Snyder Man left my tub after finishing the work order today. Super friendly, but this doesn't cut it on the clean up job. 😢

eric murillo

Great experience with Josh but unfortunately not a very good one with Jonathan on Friday 11/28/25. He came in strong and the way I described him to my wife as much like a "used car saleman". He came over and I showed him where the problem was and the repair that needed to be done, and as fast as I got done speaking, he peeked into the center of the condenser unit and right away told me that my accumulator was in bad shape and that I should think about a new unit because he could not guarantee that the repair would last before something else going wrong. I told him that all I wanted to do was to repair the damaged copper pipe and refill with coolant. He was still very aggressive and trying to have me purchase a new unit and said that his repairs would be a "no guarantee repair". I explained to him that I was not able to afford a new unit at this time and why, and still he was right back to the " used car salesman" tactics. Finally, I was just about sick of him and asked to have the until repaired. Also, when the repair was done and he proceeded to replace the cover on the condenser where the electrical connections were, he tripped the main house breaker at the panel. He didnt have the condenser breaker off and a ground wire touched a live connection while he was replacing the cover. It's seems like more and more your techs are always now trying to sell a service and it was not this way before. Again Josh did a great job and did what he could for us.

stephen prokop

Electric wire for garage door needed replacement. For a half hour repair the $214 service charge was too high. Josh did a good job but the price for repairs was unfair.

FRANKIE GALE

I went to Snyder because I had a bad experience with Home Shield. I had hoped it would be a better experience but appears not. Since I have had my new AC installed I have had an tech out here five times and lost over a week of work hours trying to get my AC fixed. Having to spend so much money on a new unit, I wonder how their leadership would handle this. The technicians are very friendly but it is insane to have so many problems. Today I spent $170 for a surge protector that I feel should have already been on the system in the beginning smh.

Korey

Call a local technician in your area, not a generic 'do it all' company like Snyder. Technician was not confidence inspiring, spent the entirety of the time on the phone with another technician running him through the steps, and the quote from Snyder was four times higher than the local company we hired to do the same work.

Anthony Puccio

I really can’t express enough how many times this company disappoints us , weather it’s with missing appointments or “ being under staffed “ they show up late , then constantly try to upsell you … the last guy that came out , two weeks ago trying to tell us how “ old “ our unit was and should be replaced …. He was speaking with my wife , kicker is the unit was installed 3 years ago …. I don’t really understand what’s going on but yesterday I look up and well they left the side panel off the unit almost like they are deliberately trying to make it fail … also they missed the last appointment by two months making our filters get clogged and the unit to shut off in the Florida heat , mind you we pre book and pre pay for months in advance

Charles Perniciaro

We have generally had great service from this company for over a decade. But had a very bad experience yesterday. Got a price to replace all ductwork for our AC (the SUMMER price, which is always more expensive). 30 minutes later the tech called back and said he made a mistake it would actually be $1000 more than he quoted. What??!!! That is a terrible error to make and unacceptable. After loving this company for a decade we are shopping around.

Alexander

They were able to schedule quickly. Did a great inspection for $100. Problem is they were 50% higher compared to 4 other companies for quotes. When I asked around, I guess this is a common occurrence. We needed a new Trane system 18 seer, got it installed for $14.5k, Synder wanted $23k. Shop around.

Karen Long

We called to have a new circuit installed in our home. This part was fine--we were able to get a timely appointment, our technicians Kyler and Carson were able to do the work the same day, and they did a great job. There was some drywall damage accidentally done to one of our walls during the installation. The techs took responsibility for it and ensured we would be connected to a drywall repair person. This is where I started having problems. No one called me to follow up on this repair. After several days of calling, I was told I could get an appointment in a month, which was a lot later than the two days I was previously told. After some digging someone at Snyder managed to get me an appointment the next week, which I was really grateful for. However, the subcontractor did not show up for the appointment. He then asked me to reschedule, and when my availability for following two days was limited (because the change was last minute) he got snippy with me. When he did arrive, the subcontractor did the drywall repair in under 20 minutes. I must say there is no longer a hole in the wall. But it was just some cursory drywall mud--we will have to sand it and paint it now, and the experience was really not worth our time. This started out as a five star review. And the electrical work we had done was great. But the fact that I had to call for days to get a person to schedule a repair date for the wall was really frustrating. I was told that the people who do the drywall repair are very busy and often overbooked; maybe our repair was reflective of that.

Michael Gabriel

Kadarryl did a fantastic job troubleshooting my system that had only been installed by Snyder a couple months ago. He was courteous, efficient and did a great job answering my questions. He was able to locate the issue (a severed thermostat wire in the ceiling due to an electrician installing new lightning) and repair it. He photo documented his findings and his work. He also did his best to rectify the poor installation work performed by the previous Snyder crew - see pictures. As you can see, interior the unit, the power wires were routed up through a hole in the sheet metal, and bypassed the rubber grommet that is protecting the other wires from damage. Over time and with the inevitable vibration, these wires could have shorted. Kadarryl added putty around all the wires and in the hole as a stopgap measure. In my opinion there should be a proper sized grommet to handle all the wires, or the power wires should enter the unit from a location ABOVE the sheet metal. Overall, the system had not been installed correctly and was done in a way that most customers would not see until any warranty had expired. Kadarryl has provided a temporary fix. Unfortunately the old adage still applies: “You get what you inspect, not what you expect.”

Stuart Jamieson

Overall, the plumber was good and knowledgeable. However: was running behind on the 10am-2pm appointment window and I didn’t receive a call until 2:45 that they were going to be there in about a half hour. Luckily I didn’t have much going on that day. I laid out the 3 issues that were all in my master bath, figured they’d be relatively easy fixes. His and her sinks were having some minor leakage underneath, master toilet supply line had a minor leak, and master shower wasn’t getting hot like it used to. Immediately he said the sink issues were most likely the supply valves and needed to be replaced. Said that would be about $500, which seemed way more than I’d think. Next issue was just the supply line to the master toilet needed a better quality one. $65 for the new supply line. Then the shower cartridge needed to have a small manufacturer setting adjustment. He did that adjustment for free, but said a new cartridge and install would be $650 (I had just replaced it for $30 at Home Depot). Then pointed out that the p trap needed to be replaced, $200 for that. All said and done: $760 for a little over an hour of work. Kicker was that I noticed one of the sinks were still leaking that same evening. Called back the next day and was told it is probably just the faucet that needed to be replaced. I had already bought 2 new faucets just in case that was the issue so they’d be able to replace them for me. Was quoted $420 PER FAUCET to be installed. Must be some crazy labor charges since I was supplying the hardware. I thought that was outrageous, and installed them both myself in less than an hour. That’s what really fixed the leak issue. Nice people but just way overpriced in my opinion.

J Jones

Very expensive and issue was not resolved. I had a thermostat that was not getting any power. The breakers checked good and the air handler had no obvious issues. The float switch was fine. The technician came out and determined that the thermostat was malfunctioning. He had two replacement options available to buy directly from him (Snyder), but both were marked up over 2x their retail price, or hundreds of dollars more expensive. What’s worse was that they do not carry a thermostat just for troubleshooting, only ones for sale. I declined and sent him on his way. I had a different company come out and they found the real issue in 30 minutes (wire was shorting due to heavy rainfall) and this technician didn’t charge anything for the trouble. Snyder charges $100 for the technician to walk through your door and more every 30 minutes. I want to be clear that the technician, while misdiagnosing the issue, was very professional and honest. The real issue lies with the company policies and I recommend finding smaller companies that have not been bought out by larger ones.

Michael Chung

The technician (Joe Byrd) fixed a leak at the coupling at the outside water meter. On the scheduled day of service, I received a text saying that he was on his way, and he arrived shortly thereafter, at about 8:30am. He fixed the leak at the coupling and the issue was resolved, and then he left at approximately 9:30am. However, he charged me $1,500.00 for the job (a 1 hour job to repair a leak)! Originally he quoted $1,700 but then he reduced it down to $1,500. Due to the nature of the plumbing issue (a leak) and the urgency (and also to minimize inconvenience for my tenants who were already without water for a day, as the water had been shut off at the meter due to the leak), I didn't have much of a choice, and wasn't able to shop for competitive estimates, and ultimately had to accept the high fee. I've been a landlord for over 20 years, and have used the services of many plumbers over the years. Never have I been charged so much for so little time! I will not be using Snyder in the future. Please be aware. Their work is fine and he resolved the leak without any issue, but the amount charged for a 1 hour job was simply unreasonable!

Andrew Morgan

I purchased a new AC (interior air handler and exterior compressor/condenser) from Snyder approx. 5 yrs ago. 5 yrs is an average lifespan of an exterior unit for us, as we live close to the ocean. I had a conversation with the Snyder rep specifically about the best option to save money and extend the life of the exterior unit due to the salt exposure it received. While onsite, the Snyder sales rep informed me most of the major MNFRs we no longer honoring their parts warranty if the unit was within close proximity of the ocean. He did state that Daikin offered a 12 yr parts warranty and Daikin did not alter their warranty based off proximity to the ocean. He stated they could just pull the parts and Daiken would replace them with no questions asked. He also recommended I purchase the 12 yr. extended labor warranty through Daikin/Asure, which I did for $1,290. He also recommended annual cleaning ($73 - $89/visit) and indicated that it would be easier to justify a claim if they could show I was routinely having the unit cleaned/maintained. I paid for this annually as well. 5 yrs after purchasing, the exterior unit failed, which was no surprise. I expected a replacement (unit and install) at no charge, but Snyder informed me that Daikin’s warranty did not cover corrosion. This came as a shock to me as I specifically discussed this with Snyder as my primary concern. In addition, the 12 yr extended warranty would end once the original unit was removed, as the warranty is only valid for the original unit purchased, and does not transfer to a replacement unit. I was extremely disappointed and really felt mislead at this point. After speaking with a Snyder Mgr, the best option they could offer was a new unit at a price that was $80 lower than the competition. Although upset, I purchased the unit from them thinking I didn’t have any other desirable options. The install was scheduled for 9:45am and the tech did not arrive until 2:15pm. While removing the unit, I noticed a pile of metal fins behind my plants that had obviously been hidden and left by the service techs who had previously cleaned my unit. The installer also left an abundant amount of rusted metal and aluminum fins in my neighbor’s yard, my yard, and in the street. I’ve been cleaning that up last night and this morning. Attached photos should show the debris I’ve cleaned up thus far.