Pricing Complaints

Blossom Wilder

Assured us unit would fit our closet space. It didn't. Now, we're left with unit sticking outside closet, the door removed so they could work won't fit back on without construction add-on, and the unit itself has an AC filter so difficult to replace, we have to lie down on the floor like we're changing the oil filter in a car, and prop the flap in which it goes, open, to get replacement filters in slot. We've played phone tag, and Schneider just shrugs. We got an estimate from a handiman for $900 to build out the frame and replace the door he'll have to modify so the unit can suck air from the door bottom. Also, took installers 3 hours longer to install than time estimated by salesman. Finally, installers relocated the digital thermostat from the office, where it worked reliably, to the kitchen, so now, when we're cooking, the AC reads the higher temperature, and kicks in to compensate costing us more, not less, in our electric bills. We're extremely displeased with Snyder, Buckhalter, or whatever they're called, and will take our business elsewhere in future. We can't say enough bad about them. We paid $14,000 for THIS.

jerry dodson

Service was excellent and tech was professional and knowledgeable. I supplied the hot water heater and even with a $200 discount the cost of over $1,000 is too much. If it were not a 911 I would get bids next time.!

C Hatcher

Abysmal customer service. Tech troubleshot our HVAC and said parts needed to be ordered. Since then, it's been weeks of us following up for status and dealing with no shows at appointments. Sorely disappointed in the lack of professionalism, follow through, etc., and will take our business elsewhere.

Connie Wid

Mr Jammes did a good job, but the $ price was high. I've called the office 3 times to speak with someone, no explanation as of yet. One leak repair $417.00. Plumbing repair

Larry Green

Ac tech came out on December 5th to service systems. He found an issue and was going to order replacement parts. He called and said something about the parts not being available. Since that time I have texted with the company asking for someone to call back to explain the issue. Multiple times I was told someone would call but nobody has. I think taking over 20 days to call is inexcusable. Time to find another provider. Sad part is that Snyder bought out the company who installed my new ACs. The other company never gave me this type of customer no-service.

amyshaouy

German was polite and prompt. However, I feel we were taken advantage of by unrealistically high prices. A new thermostat costs $40 & 10 minutes labor, yet we were charged over $400. When confronted, German said he couldn’t call his office for an explanation on the high labor cost. We will not use this company for any of our houses.

Sexymom2 Canty

I’m giving Ryan Lewis a 5 for mannerisms, polite, knowledgeable and being patience. But I do think the price for a blower or new unit is overpriced. Thank you Ryan Lewis.

Andrew Lucas

If I could give zero stars I would called Snyder out because our system was stuck pumping heat they came out saw it was an older system took one look at it and said it needed a whole unit wouldn’t you know it I called out a privately owned company for a second opinion and after actually testing wiring which Snyder did not all I needed was a new thermostat and my system is working great just like it was before 👎👎👎👎👎👎

stephen prokop

Electric wire for garage door needed replacement. For a half hour repair the $214 service charge was too high. Josh did a good job but the price for repairs was unfair.

Nicktrag08@gmail.com Njt0622

Service technician was helpful and polite. Disappointing that he charged me 350$ to just cut a wire and tuck it in the dirt. Was looking forward to do more business with you all and to get all of my outlets replaced soon but am left with a sour taste after paying the 350$ for the work received.

Candace Raulerson

Bunch of crooks! Wanted to charge me $400 for a $15 part. Called a different company and got my A/C fixed for half the price they wanted. 🤬

Ryan Teague

I called into the office at 5:15pm about the issue I was having with my unit. Time window was 5:30-8pm I was told by dispatcher. Dylan arrived right at 8pm, which is fine. Not his fault. I was bounced around between two techs. Dylan found the leak after several test. He pulled a pipe and loud air noise came immediately after. Seemed knowledgeable. But then insisted that there could be other issues in the unit by garage, and that additional test that had to be done. Didn’t finish test until 10:30pm. Went up in attic. Wanted 4 more people to come out to return to run a new Copper line through attic to unit which was not needed I was told by 2nd company. I was quoted $6,900 for the repair work. Got a 2nd quote from another large contractor in Jacksonville for $1,470. They fixed the repair in 3 hrs and A/C unit is working great. Dylan was knowledgeable and loved his gas detector wand. Haha. I just felt like he was trying to find other things to try to make me buy another new unit. (Unit is 7 years old) I won’t be using Snyder anymore going forward. Not Dylan’s fault. Just felt like other company was more trustworthy. Also saved me $5,500! Thanks.

ann levin

Simply horrible. They bought or partner or whatever with Palm Air and now its a mismanaged mess. The people answering the phones are useless, they send techs who can not service the very units that are having problems and they are inefficient with all followup. STAY AWAY. Call AirRef.

Bill B

I bought a house 7 years ago from someone who completed a major remodeling project just before the sale. The remodeling included a new AC system from Snyder. At closing, he turned over the documents on the system, including the warranty information which included a 12-year parts warranty. I then contacted Snyder to see about adding a 12-year labor warranty a the suggestion of the seller. The person I spoke to (at Snyder) understood that I had just purchased the home from the person who had just contracted for the new system. Snyder was happy to take my money ($1290.00) for the warranty, assuring me I now had a 12-year parts and labor warranty. I then purchased the annual maintenance plan every year for the last 7 years, paying for the semi-annual servicing to keep the warranty in force. Recently, the system went down, and I called for service. The technician who came to the house told me that I needed a part for around $3000.00 and I did not have a parts warranty since I didn't purchase the system. I understand that the law does not require that warranties be transferrable, but I was assured I was covered under the circumstances in which mine was purchased. Unfortunately, I can't prove what was discussed verbally during a phone call 7 years ago. However, I would not have purchased a $1290.00 labor warranty had I been told that I did not have a parts warranty. I called Snyder and asked to speak with a manager to present my case. My call was not put through to a manager as I requested. Instead, I was told I could email my concerns to the "warranty manager". I exchanged emails 3 times with this person, each time asking to speak to anyone in management. My request to have my concerns heard by a member of management was denied four times - once verbally and three times by email. I then contacted another HVAC company on the recommendation of a friend. The problem was an evaporator coil, which was $1700.00 for the OEM part. The total repair was $3300.00 including parts, coolant and labor for a repair that should have been fully covered. I understand I have no legal recourse with Snyder. I just wanted to have the opportunity to be heard, but nobody cared. I have a new AC company now.

Heather

Our tech Martin Ebanks, was professional, friendly and seemed knowledgeable. The only negative comment has nothing to do with Martin but I feel each time they come out, they are always recommending a new service and the price seems high after I check to see how much the parts cost.

David Rodriquez

Bryce did a fantastic job getting one of the head units of our whole house mini split system back up and working properly. He was very polite and professional and went above and beyond to get the job done right. I give him 5 stars for a job well done. However, I have to give Snyder 4 stars on pricing. Our mini split system was expensive and only about a year old. To have a $500+ bill today seems a bit excessive.

Geoffrey Miranda

I contacted Snyder to service my air-conditioning unit, and it’s been over a week we are still having issues. After 3 separate visits they finally found out what was wrong with my unit but have gone back on their word regarding price. They are now asking for a substantial amount more than what was originally agreed to. I would like for them to stand by their own word.

S McKinney

Snyder will NEVER get my business again! They charge a dispatch fee that does not include a full diagnostic of the issue. Then their tech Aiden Tavenner refused to leave the property before he was paid. Professionalism at its poorest! Perhaps he would not have been so bold with a male. Regardless, poor customer service, prices, and still don’t have a working AC unit!!!!

Rui Tammy Huang

This company charged rediculously high price for their services. I recently asked them to work on two projects: fixing a toilet problem and a power outlet issue. They replaced a toilet for me. The toilet the replaced was a cheap brand only cost $109 at Home Depot, and they charged me a total of $707 for the work. They replaced ONE GFCI outlet, which on Amazon, only cost less than $10. I am sure they purchased with less price. They charged me $245. Before I scheduled the work, I talked to the representative over the phone and aske them to give me an estimate of their price, she refused. I asked if the labor was an hourly based. She said it was per work order. I shared a bad experience in the past that there was another company which gave me rediculous quote on a different project in the past, and she promised that their company would never do that. However, the quote they gave me on site were exact the opposite. If I did not accept, I had to pay $100 each to the plumber and the electrician for their diagnoses. I will never ever use this company again. I also causious you to try this company since you might ended up in the same situation as me: paying $100 for nothing, or paying overprice for their services.

Rodolfo Artiles

I bought a yearly maintenance service in 2024 and in February 2025 the technician came to my condo to do the last service. At that time, I told him I did not want to renew the contract. On 7/2/25 I got charged another year of maintenance despite my refusal. I have called three times to get my money back and I have been told several things: 1) "They would call me back" (for what, I do not know, because I only need my money back), 2) My oney would be refunded in 48 hours (not true) and 3) My money would be refunded in 10-14 days. It is incredible that business today make it so hard to create loyalty with their customers, they take your money right away but when it is time to return it, they make it so difficult. BAD CUSTOMER SERVICE!!

Edwin Pompey

I called for service due to my kitchen sink and guest bathroom being clogged. Was offered a $4500 jetting service. I like most people don’t have $4500 for plumbing. They then offered $900 to snake. I of course declined then proceeded to take a look myself. As soon as I removed shower drain stopper i found 4 bandaids blocking drain then went to kitchen sink and snaked hair. This all took me 30 mins. I don’t know if all plumbing companies are a scam or just this one. Will never consider calling this company again

Roman Yarmakovich

Technician has arrived on time. Went to check unit outside. Never came back. Only by calling company next day I have been told what scope of work is needed to be done. Cleaning coils and installation of some kit. 1300 plus $. After asking why is so expensive they offered just to clean coils for 890$. I have called the other company. Ended up paying 250$ for a new breaker installation and cleaning a contact wires. So that was a loose wire cousin breaker to turn off. Have a good day.

Tiara Davis

I am grateful to have gotten a second opinion from this company! Phillip C. was truly amazing. He was knowledgeable and courteous and took his time with figuring out what was going on with my air handler. 10 out of 10 do recommend Phillip and Snyder Air!!

leonold evans

I was a customer of Buckhalter Air Conditioning for years and received excellent service from them. In May, my ac was blowing cool, not cold air. I called Snyder, who I understand purchased Buckhalter, and the technician added coolant. The ac blew cold for a couple of weeks, then went back to blowing cool, almost warm air. I paid $440.00 for 2 weeks of cold air. I subsequently called a different ac company. The technician added coolant, cleared the drain, and it has been blowing cold air since that visit. They even charged less.

JaRenae Whitehead

I would rate no stars if possible. I was informed I would receive a Goodman system and they installed a Carrier system. Installers were unprofessional and one remained on the phone all day so it took forever to install. Also installed the handler and placed the old dust filled filter in it. Just sloppy work. Then when I called the service rep that sold me the $11K system to inform him I was unhappy, he hung up the phone on me.

J Caso

The technician called to advise he would arrive late since the tech scheduled for the job did not make it to work. That should have raised a red flag. When the rep showed up, he made the comment that he was not expecting to do the job, and he did not have all the tools he would normally need. That should have been red flag number 2. We should have requested the appointment be rescheduled at that point. Today we notice air blowing in from the bathroom exhaust fan that was installed along with an odor that was not there before. I am guessing the unit was not properly sealed and the insulation was not replaced properly. With the air blowing through we are now scared whether we are breathing in fiberglass insulation from the attic.

Victor Roman

I reached out to Snyder to get a second opinion on my A/C that is a year old and had a condenser fan go out. My overall experience was 100% great. Dylan Carter was the technician who came to look at my system. Dylan was a professional and very methodical in his process giving me amplifying information regarding my A/C unit, that I did not otherwise receive from another company. I would recommend working with Snyder over competing A/C companies just from my experience with Dylan. He also got me in touch with his supervisor who was just as involved in the process as he was. I do not have a single issue or negative thing to say about my experience with Snyder! The bar is set very high!

Greg

Professional and polite. A nice guy. As far as the company, that would’ve been nice to have seen a company go out of their way to cut some financial slack to such a simple fix! Considering the only thing he had to do was slip the breakers back on hardly should’ve charged $100. In and out in a matter of minutes, but no complaints with him.

Jeff Earl

The rating has nothing to do with the Tech, but the company and how much they charge people for work to be done. I had to have a handle and cartridge replaced on my bath tub. Due to previous owner rigging it up , the screw had to be drilled out, which caused damage to the cartridge. The amount i had to pay to fix it was astronomical. I will never ever due business with this company ever again. I would not ever recommend this company to anyone. As for the tech he was very professional and polite. I feel sorry for the Techs that work for such a company as this one.

Isabel Perez

I purchased a brand-new AC unit from Snyder just a year ago, and it has already broken down. My husband reached out for a repair 15 days ago, and they have yet to fix it. The lack of urgency and customer service is beyond frustrating, especially given the high cost of a new unit. We expected better reliability and service, but instead, we’ve been left with no AC and no resolution. I would not recommend this company to anyone looking for a dependable product or service.

MrFlnative1978

I often don't post negative things, but this is something everyone needs to be aware of. I had Snyder man come out after we had the deep freeze and my A/C wasn't working correctly. After a diagnosis I was told it would be $3000 - $5000 to fix my AC or I could buy a whole new unit for $19K. I wanted a second opinion so the next day I had sunrise heating and cooling come out and they told me nothing was wrong with my AC and that when the temps get this cold with the moisture it slows down the fan from working properly. 10 days later my AC is working fine and I've called three times for a refund from Snyder man and I keep getting the answer of we're looking into the issue. Do not trust Snyder man. Sunrise heating and cooling told me they could install a new AC for $8K. Snyder man is a con man!

Brian Rowan

I don’t usually post reviews but I felt it was necessary to hopefully keep people from getting taken advantage of by Snyder. I had them come look at my electrical panel. The technician arrived and said it needed to be replaced. He was quick to provide an estimate. It came in at $4900. I knew this was an inflated estimate. I told him I knew this was too much and had him leave. He said for the pleasure of him giving me this outrageous estimate I would need to pay 100 dollars for this extensive ten minute service call. I did agree to pay to get Snyder off my property. A friend recommended I call American electric. They were able to diagnose the problem, yes I did need the panel replaced. But they would do it for $3250. Well Snyder, how do you justify your price. Everyone who reads this, please don’t call the these scammers. They only plan on ripping you off!

Stuart Jamieson

Overall, the plumber was good and knowledgeable. However: was running behind on the 10am-2pm appointment window and I didn’t receive a call until 2:45 that they were going to be there in about a half hour. Luckily I didn’t have much going on that day. I laid out the 3 issues that were all in my master bath, figured they’d be relatively easy fixes. His and her sinks were having some minor leakage underneath, master toilet supply line had a minor leak, and master shower wasn’t getting hot like it used to. Immediately he said the sink issues were most likely the supply valves and needed to be replaced. Said that would be about $500, which seemed way more than I’d think. Next issue was just the supply line to the master toilet needed a better quality one. $65 for the new supply line. Then the shower cartridge needed to have a small manufacturer setting adjustment. He did that adjustment for free, but said a new cartridge and install would be $650 (I had just replaced it for $30 at Home Depot). Then pointed out that the p trap needed to be replaced, $200 for that. All said and done: $760 for a little over an hour of work. Kicker was that I noticed one of the sinks were still leaking that same evening. Called back the next day and was told it is probably just the faucet that needed to be replaced. I had already bought 2 new faucets just in case that was the issue so they’d be able to replace them for me. Was quoted $420 PER FAUCET to be installed. Must be some crazy labor charges since I was supplying the hardware. I thought that was outrageous, and installed them both myself in less than an hour. That’s what really fixed the leak issue. Nice people but just way overpriced in my opinion.

Loren Morgan

About a year ago we chose Snyder, based on reputation, to replace our entire AC system. When they were finished, and we had shelled out over $20k, we were surprised to find we were left with an unsightly hole in our ceiling (photo 1) Snyder had chosen a smaller 24x24” size vent to replace our original larger sized vent without telling us. We initially thought this was something they would fix, and the job wasn’t done, but after calling we learn that we are expected to hire a drywall person to fill the holes they left behind. Eventually we get our trusted drywall guy out to take a look, and he says he can’t patch it. The frame and filter Snyder installed wasn’t even close to flush with our ceiling. We had to get Snyder back out to fix their initial job. After sending three technicians, the first of which was wildly unprofessional and kept complaining about what a terrible job they had done, then proceeded to do nothing himself, Snyder ‘repaired’ their initial job. The filter did seem to be sitting flush with the ceiling, so we called our drywall guy back, and he got to work. After 6 hours of work he goes to put our filter back in the ceiling he repaired only to find that it won’t fit. The metal frame Snyder built for the duct is 24x24x24x23” (photos 3&4) It’s not even a square. It’s then when we notice Snyder botched the register, cutting a chunk out of the frame so it would bend to fit into their trapezoid (photo 2) Now I’ve got a frustrated drywall guy who wants to be paid, a gaping hole in my ceiling that won’t fit a register, and Snyder telling me I’m outside the 30 day guarantee for the work they did to repair the garbage initial job they did of leaving a big hole in my ceiling to start with. I’m sure these guys can repair your AC unit if it stops working or whatever, but they clearly do not know what they are doing when it comes to system installation. Majorly regret choosing them for such an important job.

J Jones

Very expensive and issue was not resolved. I had a thermostat that was not getting any power. The breakers checked good and the air handler had no obvious issues. The float switch was fine. The technician came out and determined that the thermostat was malfunctioning. He had two replacement options available to buy directly from him (Snyder), but both were marked up over 2x their retail price, or hundreds of dollars more expensive. What’s worse was that they do not carry a thermostat just for troubleshooting, only ones for sale. I declined and sent him on his way. I had a different company come out and they found the real issue in 30 minutes (wire was shorting due to heavy rainfall) and this technician didn’t charge anything for the trouble. Snyder charges $100 for the technician to walk through your door and more every 30 minutes. I want to be clear that the technician, while misdiagnosing the issue, was very professional and honest. The real issue lies with the company policies and I recommend finding smaller companies that have not been bought out by larger ones.

Michael Chung

The technician (Joe Byrd) fixed a leak at the coupling at the outside water meter. On the scheduled day of service, I received a text saying that he was on his way, and he arrived shortly thereafter, at about 8:30am. He fixed the leak at the coupling and the issue was resolved, and then he left at approximately 9:30am. However, he charged me $1,500.00 for the job (a 1 hour job to repair a leak)! Originally he quoted $1,700 but then he reduced it down to $1,500. Due to the nature of the plumbing issue (a leak) and the urgency (and also to minimize inconvenience for my tenants who were already without water for a day, as the water had been shut off at the meter due to the leak), I didn't have much of a choice, and wasn't able to shop for competitive estimates, and ultimately had to accept the high fee. I've been a landlord for over 20 years, and have used the services of many plumbers over the years. Never have I been charged so much for so little time! I will not be using Snyder in the future. Please be aware. Their work is fine and he resolved the leak without any issue, but the amount charged for a 1 hour job was simply unreasonable!

Andrew Morgan

I purchased a new AC (interior air handler and exterior compressor/condenser) from Snyder approx. 5 yrs ago. 5 yrs is an average lifespan of an exterior unit for us, as we live close to the ocean. I had a conversation with the Snyder rep specifically about the best option to save money and extend the life of the exterior unit due to the salt exposure it received. While onsite, the Snyder sales rep informed me most of the major MNFRs we no longer honoring their parts warranty if the unit was within close proximity of the ocean. He did state that Daikin offered a 12 yr parts warranty and Daikin did not alter their warranty based off proximity to the ocean. He stated they could just pull the parts and Daiken would replace them with no questions asked. He also recommended I purchase the 12 yr. extended labor warranty through Daikin/Asure, which I did for $1,290. He also recommended annual cleaning ($73 - $89/visit) and indicated that it would be easier to justify a claim if they could show I was routinely having the unit cleaned/maintained. I paid for this annually as well. 5 yrs after purchasing, the exterior unit failed, which was no surprise. I expected a replacement (unit and install) at no charge, but Snyder informed me that Daikin’s warranty did not cover corrosion. This came as a shock to me as I specifically discussed this with Snyder as my primary concern. In addition, the 12 yr extended warranty would end once the original unit was removed, as the warranty is only valid for the original unit purchased, and does not transfer to a replacement unit. I was extremely disappointed and really felt mislead at this point. After speaking with a Snyder Mgr, the best option they could offer was a new unit at a price that was $80 lower than the competition. Although upset, I purchased the unit from them thinking I didn’t have any other desirable options. The install was scheduled for 9:45am and the tech did not arrive until 2:15pm. While removing the unit, I noticed a pile of metal fins behind my plants that had obviously been hidden and left by the service techs who had previously cleaned my unit. The installer also left an abundant amount of rusted metal and aluminum fins in my neighbor’s yard, my yard, and in the street. I’ve been cleaning that up last night and this morning. Attached photos should show the debris I’ve cleaned up thus far.