Michael Chung
The technician (Joe Byrd) fixed a leak at the coupling at the outside water meter. On the scheduled day of service, I received a text saying that he was on his way, and he arrived shortly thereafter, at about 8:30am. He fixed the leak at the coupling and the issue was resolved, and then he left at approximately 9:30am. However, he charged me $1,500.00 for the job (a 1 hour job to repair a leak)! Originally he quoted $1,700 but then he reduced it down to $1,500. Due to the nature of the plumbing issue (a leak) and the urgency (and also to minimize inconvenience for my tenants who were already without water for a day, as the water had been shut off at the meter due to the leak), I didn't have much of a choice, and wasn't able to shop for competitive estimates, and ultimately had to accept the high fee. I've been a landlord for over 20 years, and have used the services of many plumbers over the years. Never have I been charged so much for so little time! I will not be using Snyder in the future. Please be aware. Their work is fine and he resolved the leak without any issue, but the amount charged for a 1 hour job was simply unreasonable!
Other reviews
J M
Snyder - consistent, dependable, thorough, and great in other ways because they spend the time, document the condition, and treat the customer with all they need to make informed decisions.
Eddie Gomez
03/15/23 On time; professional; friendly Troubleshot heat issue and repaired it w in 15 mins. Thanks Eric! 02/24/23 Eric was extremely professional & friendly. Knew right away what the issue was; got the part and got my A/C going fast. Shout to Angie (Admin); Manager Mrs. Debbie for treating me right. Thank you ladies for your professionalism. Keep up the great work. Always a pleasure to have Snyder as my HVAC company. Ryan/AJ/Ada were on time, Extremely professional, Thorough & Detailed oriented (meticulous techs). Thank you for fixing verifying everything else was working like a fine oil machine. I highly recommend Snyder Heating & AC. I have yet had a bad experience w any of the techs. Thank you for everything. Fish ON!
Erin Moody
I purchased the maintenance plan with Snyder in December and part of it is the emergency fee being waived with the promise of emergency service. I had an issue in June and called them only to be told that emergencies are only when the AC is out. Living in Florida I could totally see that and understand it - no problem. Yesterday I came home to my AC being out, I called Snyder and was told that they had no APPOINTMENTS and I had to wait until the next day for service. Remind you, it was 90 degrees outside and in my house! The part that I do not understand is that my AC was completely out but now I am not an emergency. Remind you my call was placed around 5 p.m!! I will not use Synder again!! Total ripoff
Mark. Mulkey
Dylan was a very. Personable young man.He explained everything he did and future projections with my system.Great experience.Hats off to Dylan