J Jones
Very expensive and issue was not resolved. I had a thermostat that was not getting any power. The breakers checked good and the air handler had no obvious issues. The float switch was fine. The technician came out and determined that the thermostat was malfunctioning. He had two replacement options available to buy directly from him (Snyder), but both were marked up over 2x their retail price, or hundreds of dollars more expensive. What’s worse was that they do not carry a thermostat just for troubleshooting, only ones for sale. I declined and sent him on his way. I had a different company come out and they found the real issue in 30 minutes (wire was shorting due to heavy rainfall) and this technician didn’t charge anything for the trouble. Snyder charges $100 for the technician to walk through your door and more every 30 minutes. I want to be clear that the technician, while misdiagnosing the issue, was very professional and honest. The real issue lies with the company policies and I recommend finding smaller companies that have not been bought out by larger ones.
Response from owner
September 11, 2024
Other reviews
Angela F
Savannah provided a very thorough and excellent service…she is a very knowledgeable tech! Glad I bought the service with Snyder.
Morgan Klinzing
Dylan G did a wonderful job talking through the different options of ac units and was well educated on the differences between each unit. He made the entire process go smoothly and we felt like we received enough information to make an informed decision. We were more than just another sale.
Lisa
Snyder replaced my old collapsed cast iron pipes and they did an AMAZING job ! I can't say enough about Charles Jammes, he worked non stop and got the the job done. Snyder was the lowest and most affordable quote I received and they rerouted the pipes to minimize busting up my floors. Thank you so much, Snyder !
Sharon Watkins
Dayvon a plumber working with Snyder Air Conditioning, Plumbing and Electric did an installation of a toilet and shower faucet. Dayvon was very professional. He gave me different options and price point to choose from until I was satisfied. He did an excellent job and he left the place very clean. He was very pleasant and easy to talk to. I would recommend Dayvon and Snyder as a reliable source for any plumbing issues.