Loren Morgan

About a year ago we chose Snyder, based on reputation, to replace our entire AC system. When they were finished, and we had shelled out over $20k, we were surprised to find we were left with an unsightly hole in our ceiling (photo 1) Snyder had chosen a smaller 24x24” size vent to replace our original larger sized vent without telling us. We initially thought this was something they would fix, and the job wasn’t done, but after calling we learn that we are expected to hire a drywall person to fill the holes they left behind. Eventually we get our trusted drywall guy out to take a look, and he says he can’t patch it. The frame and filter Snyder installed wasn’t even close to flush with our ceiling. We had to get Snyder back out to fix their initial job. After sending three technicians, the first of which was wildly unprofessional and kept complaining about what a terrible job they had done, then proceeded to do nothing himself, Snyder ‘repaired’ their initial job. The filter did seem to be sitting flush with the ceiling, so we called our drywall guy back, and he got to work. After 6 hours of work he goes to put our filter back in the ceiling he repaired only to find that it won’t fit. The metal frame Snyder built for the duct is 24x24x24x23” (photos 3&4) It’s not even a square. It’s then when we notice Snyder botched the register, cutting a chunk out of the frame so it would bend to fit into their trapezoid (photo 2) Now I’ve got a frustrated drywall guy who wants to be paid, a gaping hole in my ceiling that won’t fit a register, and Snyder telling me I’m outside the 30 day guarantee for the work they did to repair the garbage initial job they did of leaving a big hole in my ceiling to start with. I’m sure these guys can repair your AC unit if it stops working or whatever, but they clearly do not know what they are doing when it comes to system installation. Majorly regret choosing them for such an important job.

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