Michael Gabriel
Kadarryl did a fantastic job troubleshooting my system that had only been installed by Snyder a couple months ago. He was courteous, efficient and did a great job answering my questions. He was able to locate the issue (a severed thermostat wire in the ceiling due to an electrician installing new lightning) and repair it. He photo documented his findings and his work. He also did his best to rectify the poor installation work performed by the previous Snyder crew - see pictures. As you can see, interior the unit, the power wires were routed up through a hole in the sheet metal, and bypassed the rubber grommet that is protecting the other wires from damage. Over time and with the inevitable vibration, these wires could have shorted. Kadarryl added putty around all the wires and in the hole as a stopgap measure. In my opinion there should be a proper sized grommet to handle all the wires, or the power wires should enter the unit from a location ABOVE the sheet metal. Overall, the system had not been installed correctly and was done in a way that most customers would not see until any warranty had expired. Kadarryl has provided a temporary fix. Unfortunately the old adage still applies: “You get what you inspect, not what you expect.”
Response from owner
February 14, 2025
Other reviews
henry torres
This was the best customer service I've had in a long time. Redi Zisi was very professional and knowledgeable. He was punctual, respectful, friendly and easy to talk to. If you want someone that really cares of what he does, he is your man. He takes time to do his work correctly and explains the problem and recommendation. I wish there was more professionals like him, great job Redi and thanks for caring so much.
Alexander
They were able to schedule quickly. Did a great inspection for $100. Problem is they were 50% higher compared to 4 other companies for quotes. When I asked around, I guess this is a common occurrence. We needed a new Trane system 18 seer, got it installed for $14.5k, Synder wanted $23k. Shop around.
Andrew Kaylor
Snyder AC, plumbing, and electric has always been able to help when needed in a timely manor. The most recent experience didn’t quite go as planned however they were apologetic and more than fair when it came to fixing the unexpected incident. I’ve had two different technicians come out on separate occasions and both were knowledgeable, patient, and respectful.
Linda Blondheim
Mike was awesome. He did everything we asked him to with a smile. We were very impressed with his work. We are happy to have you as our electrician support company. Linda Blondheim.