eric murillo
Great experience with Josh but unfortunately not a very good one with Jonathan on Friday 11/28/25. He came in strong and the way I described him to my wife as much like a "used car saleman". He came over and I showed him where the problem was and the repair that needed to be done, and as fast as I got done speaking, he peeked into the center of the condenser unit and right away told me that my accumulator was in bad shape and that I should think about a new unit because he could not guarantee that the repair would last before something else going wrong. I told him that all I wanted to do was to repair the damaged copper pipe and refill with coolant. He was still very aggressive and trying to have me purchase a new unit and said that his repairs would be a "no guarantee repair". I explained to him that I was not able to afford a new unit at this time and why, and still he was right back to the " used car salesman" tactics. Finally, I was just about sick of him and asked to have the until repaired. Also, when the repair was done and he proceeded to replace the cover on the condenser where the electrical connections were, he tripped the main house breaker at the panel. He didnt have the condenser breaker off and a ground wire touched a live connection while he was replacing the cover. It's seems like more and more your techs are always now trying to sell a service and it was not this way before. Again Josh did a great job and did what he could for us.
Response from owner
December 2, 2025
Other reviews
David Lloyd
Today SNYDER representatives Chad and Orhan gave us a courtesy call this morning and arrived as promised. We had an appointment for a dryer vent cleaning. Both young men explained the process and immediately went to work. Once the job was completed, Chad showed me before and after pictures. We're are extremely satisfied with the job both Chad and Orhan did for us today! Thank you SNYDER MAN! Kathy and David
Ashley
⭐️⭐️⭐️⭐️⭐️ 10 STARS I had a fantastic experience with Marcus McKinney from Synder Heating and Air! He recently cleaned the dryer duct at my home, and I couldn’t be more impressed with his professionalism and thoroughness. Marcus was punctual, friendly, and explained everything he was doing, which gave me peace of mind. The airflow is noticeably better now, and I feel a lot safer knowing the duct is clear of lint buildup. If you need dryer duct cleaning or any HVAC work, I highly recommend asking for Marcus. Great service from start to finish! We also had a blast listening to my “cleaning the house mix”
Fred
James is a true professional in the way he carried out his various tasks during this visit. He explained what he was doing in an easy to understand manner and finished up by sealing all unwanted air intrusion points in our air handler which I usually have to do myself. I intend to request his services in every future Snyder appointment. Fred Ellenberger
Paul Horwath Jr
Technician was polite and was very accommodating as I have two dogs that needed to be secured both inside and out while he provided his services.