Topic
Communication
92.8% positiveAcross 999 reviews of Snyder Air Conditioning, Plumbing & Electric in Jacksonville, FL, communication appears in 69 reviews (92.8% positive), from 2022-08-23 through 2026-03-10.
Key findings
Communication mentioned in 69 of 999 reviews (6.9%)
94.2% of Communication reviews are 4 or 5 stars
Average rating in Communication reviews: 4.8★
Aspects most discussed in these reviews
Communication & Updates
99%68 mentionsProfessionalism & Conduct
75%52 mentionsTechnical Knowledge & Expertise
58%40 mentionsCourtesy & Friendliness
48%33 mentionsPunctuality & On-Time Service
28%19 mentionsProblem Resolution & Effectiveness
17%12 mentions
Reviews mentioning communication
Nicole Midence
Stephen was professional, detail oriented, and answered all my questions. Great job!
Response from owner
March 9, 2026
Joseph
Very professional and easy to communicate with about my concerns. Thanks
Response from owner
March 6, 2026
R Mesz
Jason did a wonderful job. Explain everything.
Response from owner
February 26, 2026
Ashley Sakhichand
We used them for annual maintenance and they were very helpful in explaining everything that needed to be done. Would use again!
Response from owner
February 25, 2026
elizabeth bullard
My technician was on time,he was great and made sure everything was working he was a big help explaining everything as well as him showing me the to need to know. I give him a 10 out of 10
Response from owner
February 23, 2026
Jerry Sullivan
Josh did a fantastic of keeping me informed on what he was doing. At the end of the preventative phase of the svc he showed me what parts I should consider replacing and why and what the price would be depending on what parts I would replace. I would like Josh to be my technician in future services.
Response from owner
February 22, 2026
Annette Dillard
Charlie and Ryan arrived on time ..they were very professional,they explained everything to me very well.very pleasant , respectful.
Response from owner
February 8, 2026
P W-K
Ryan was very personable. He explained what the problem was and gave options on what should be done to repair it and why.
Response from owner
February 1, 2026
Becky Khan
Stephen was very professional, efficient, and kept kept us updated throughout the stages of the system leak detection and repair. Great service on a freezing morning! Thank you!
Response from owner
January 27, 2026
Don Edlin
On time, courteous of home and property. Explained what is was doing and expected outcome. Recommended PM that i could do to prevent problems.
Response from owner
January 27, 2026
Connie Wid
Mr Jammes did a good job, but the $ price was high. I've called the office 3 times to speak with someone, no explanation as of yet. One leak repair $417.00. Plumbing repair
Response from owner
January 21, 2026
Sharron Thomas
He was very professional and cordial and explained every thing to me that I needed to know.
Response from owner
January 20, 2026
Kaci Sanders
Technician was very professional, and when I had difficulty comprehending the Technical language, he took his time to explain it in a manner that I was able to better understand the services and the repairs that were being made. I appreciate the prompt and professionalism and I’m grateful that I selected the right company to call.
Response from owner
January 17, 2026
Tracy Evans
The service tech was very prompt and explained things very clearly, I was impressed.
Response from owner
January 13, 2026
Treechaser404
Eric Pierce was great. He was knowledgeable and took time to explain features of our system and the options that were available for the repair.
Response from owner
December 29, 2025
patrick armocida
came late due to miscommunication but problem was solved. tech was professional, fast but quality work very easy to talk to and no pushy sales tactics. Explained issue and steps to take to fix it.
Response from owner
December 19, 2025
Keith Jones
I had my AC serviced today by David Popp and it is hard to express how impressed and pleased of the service he provided. Not only was he professional in the work he preformed but he was pleasant in his mannerism. Almost immediately he gained my trust as he was able to educate me on the questions I had about the freon filter. After completing the maintenance David took his time to go over all the parameters of the inspection and clearly educated me on my options. I ultimately had a soft starter installed to address the 121 amp surge to the compressor that brought it down to 35 amps, in addition to replacing the UV lamp. Best service I have ever experience with my AC. Thank you Snyder Man for sending Super Man! David loves his work because he told me so. What a testament to himself, his trade and Snyder Air. Hope I see David in 6 months. Well done David.
Response from owner
December 18, 2025
Orli Sonnenblick
I found this company in my local “best picks” magazine. I was really disappointed with my Experience. I scheduled an electrician to install a ceiling fan ($210) and then I wanted to quote other major projects around the house. The electrician was really unprofessional and took an extremely long time to talk through options. While he was here, he told me he had to remove this panel to check the wiring behind. When he did that, he lost a screw and didn’t put it back on correctly so the right switch is pushed in to the wall. They send text messages to communicate with you and I contacted them twice about this situation and was sadly ignored. Needless to say, I did not use them and don’t plan on it. Look elsewhere!
Response from owner
December 4, 2025
Janet
She explained everything that was done to my unit. I understood everything. She was great!!
Response from owner
November 30, 2025
James Gutru
I was very comfortable inviting Ishmael I to my home. He explained everything he found clearly and what it meant . I have confidence in his work
Response from owner
November 14, 2025
Robert Boston
Dakota was amazing. I wish you had more technicians like him. He was very thorough and explained everything to me.
Response from owner
October 25, 2025
Shakeisha Burke
Called for service on Friday morning and was given a time of slot 10am-2pm. They pushed the appointment all day because they are behind schedule. At the end of the day majority of the technicians are sick. They promised to come out 1st thing Saturday morning. Saturday morning is here and now they want to push the appointment again. If you can't perform the job just say that instead of having a customer clingy to hope that you guys are going to show up.
Response from owner
October 19, 2025
Adeline Orange
Joseph James installed my bathroom exhaust fan today, and he did a wonderful job. He was professional and polite. He called several times while he was on his way to my home to keep me abreast as to his arrival time. He made sure that the exhaust fan was installed properly. Thanks 😊
Response from owner
October 16, 2025
Mary Arpino
Chris kept in touch with me via phone, updating me about his schedule and showed up at the agreed-upon time. He was friendly and professional, and he went over options clearly to fix my leak and cost. He worked quickly to get the job done, even in the pouring rain. I was very satisfied with the work performed and highly recommend Chris and Snyder.
Response from owner
October 13, 2025
stacey kilker
Jason provided amazing service today! He is so friendly and walked me through each step of the process. Jason is very knowledgeable about the plumbing systems and informed me of everything that was needed to have a safe and healthy home.
Response from owner
October 8, 2025
Laurie Barry
I don't recall the technicians name but he was professional and knowledgeable. Explained the problems in his inspection and the repairs to be made in a way I could understand.
Response from owner
September 29, 2025
Serghei Fudulachi
Katia L. did a great job. Very polite and professional. In the end of water heater installation she showed me everything and explained how its working.
Response from owner
September 18, 2025
Stephen Mauthe
Savannah Roberts is a great service tech. She described her process and made it easy to understand!
Response from owner
September 15, 2025
Patricia Daly
Aaron did an excellent job. He is always polite and professional. He went the extra mile to show my husband how to use the app to track our water usage. This review is also for the outdoor shower installation he did for us a few weeks ago.
Response from owner
September 6, 2025
louretta madkins
Billie Stanley did an amazing job..he let us know what he were doing and his customers service were great. Thanks Billie
Response from owner
September 6, 2025
Sonny Ferguson
David explained all that he did and all that we needed to have done. He was careful to make sure we understood everything. I would be pleased to have him work in our home again.
Response from owner
September 1, 2025
Catherine Osias
Joe Coleman was world class. He came in and immediately started educating us as well as answering any and all questions we had. He took it a step further by explaining to us how to maintain our HVAC system so that it continues to work. He was easy to talk to and never got annoyed. I would have him do any work for me anytime. Thank you for being an amazing contractor !! I can't say enough good things
Response from owner
August 28, 2025
Deborah Booze
Aiden was very respectful and took time to explain everything he was doing and why. Took pictures showing and explaining what was wrong and what he was going to do to fix it! Most important my home is cool again and me and my dogs are happy🙏💕Thank you Aiden! (Only he didn’t show up in a Snider man outfit, lol)
Response from owner
August 19, 2025
Maria Foster
Received my 6 months maintenance and Malcolm was very professional and informative. He let me know as he was doing things with cleaning the unit outside and then the inside unit. Then showed me all the before and after pictures.
Response from owner
August 20, 2025
Heather Thomson
Hunter did an amazing job. He was clearly very knowledgeable and went above and beyond to make sure all of our questions were answered. He was very thorough and explained his findings and suggestions clearly as well. Highly recommend Snyder for all your plumbing and ac needs.
Response from owner
August 16, 2025
Cindy Bell
On July 30, 2025 Ian Russ came out and fixed and improved our AC. He also gave us more education on the AC unit, which we loved. He was very friendly and would highly recommend him again. He also educated of the whole house surge protector and the benefits of having one. On August 5, 2025, Dustin came out to install our whole house surge protector. Very nice and he also educated us on our electrical panel. Very informative and interesting to listen about our surge protector. We really like doing business with Snyder Air Conditioning, Plumbing & Electric - from customer service to getting the jobs done and also at a reasonable price! Thank you!!
lavon miller
James called to let me know when he would be arriving and arrived on time. James was prompt, professional, friendly, and courteous. He also took the time to hear my questions or concerns and gave some positive feedback. Thanks James!!
Response from owner
August 7, 2025
Debbie Mitchum
I am a widow and single Mom, I recently found out that there was not so safe electrical wiring in my home. I called several pros to get estimates and options. When I spoke with Synder Co the man sounded like he could not be bothered, I sent 3 other companies my inspection report and my concerns. The very day of the appointment with Synder he told me there is nothing they could do, so I wasted a day off work. I had not sent them the report nor had he even gone to look to give me an estimate and he did not even call me back as he had to talk with a manager. Now several weeks later I have 3 companies with great options and reasonable prices. Why did I waste my time and off work with this Synder who I got off Angis list. I do not recommend Synder Co for any jobs to be done at your home
Response from owner
August 2, 2025
Jennifer Wade
Petey was very polite and knowledgeable. His work was thorough and he explained everything I needed to know. I would definitely recommend him.
Response from owner
July 25, 2025
Yadir Hernández Batista
Aiden and Josh came today and gave my system a 5 stars service. Was a very professional crew in educating me as a customer and in servicing both of my HVAC units
Response from owner
July 25, 2025
Monica Adams
Anthony was great—professional, friendly, and right on time. While I know the courtesy call is standard, it’s still appreciated! He made the whole process super easy and sent everything I needed right after the visit. No complaints—smooth experience from start to finish!
Response from owner
July 23, 2025
Maxima Krasko
He stayed in touch through the service. He let me know he was on the 15 minutes before arriving. Great time management, excellent communication and very detailed answering questions. Very puntual and excellent service in general.
Response from owner
July 19, 2025
Robyn Merrill
My a/c froze up and it is an old unit but I was worried I wouldn’t get anyone to be able to come out today. Tom McGaughey came out and explained everything to me and the problems. He explained the age of the unit and got it to work. Also, Tom was able to get in contact with the company and is sending another co-worker out for later tonight to explain options and coats with me. He did a great job of being thorough and honest. Also explaining and signing me up for a maintenance program. Thank you Tom! Definitely recommend
Response from owner
July 9, 2025
Robert Bowers
I like it that Snyder AC sends an email concerning an upcoming vist that includes a photo of the technician that will be coming to our home. Phillip Carter gave us a call prior to his arrival and was on time. He listen carefully to the problem and gave possible causes and solutions before starting work. After looking into the areas of concern he described the problem and gave several options and recommendations for repair and also completely answered each question in easy to understand language. Work completed and our AC is working perfectly. I'm thankfully to have a professional like Phillip Carter taking care of AC problem.
Response from owner
July 3, 2025
Marsha Beville
Josh Cardona and the other technician helping him done a great job servicing my air condition unit. These two young men were very polite and respectful. Josh went over everything they done and explained the parts I needed in a way I could understand. I am 100% satisfied with the work they done.
Response from owner
June 16, 2025
Bare Feet Pools
Our tech was very friendly and knowledgeable. He walked us through everything that he did, pointed out the positives of our AC and helped with explaining the things that are needed or will need attention. Great service!
Response from owner
June 15, 2025
Easter Brown
Very professional, prompt, and efficient repair. My bedroom under the FROG began leaking Sunday night. I called Snyder on Monday and they were able to send a tech out Tuesday afternoon at my convenience. Dylan was professional. He provided photos and detailed explanations on what happened and gave me several options for the repair to fit my budget.
Response from owner
June 11, 2025
Lori Jordan
Dylan was very prompt and courteous. He took time to explain everything thoroughly and answered any questions that I had. Pricing was fair and reasonable.
Response from owner
May 28, 2025
melanie mahaffey
From the moment they arrived at the house, Dominick, Kyle, Kevin, and Eric were so professional. They were all very helpful and friendly, even when I kept asking questions. Their expertise was evident during the install, as they handled everything that came up with ease and efficiency. They were very meticulous with their choices, and left no question about anything being done correctly, or without being checked and double checked. As a customer, that is greatly appreciated. An extra thank you to Eric for his patience with my questions, and to Dominick for the same, and for his thorough explanations, to help someone like me, who knows little, to understand. Great job to all the guys for their professionalism, patience, and understanding. I can’t thank you enough for a job well done, and for having cool air!! Thanks again, Melanie M.
Response from owner
April 11, 2025
Shawna Richardson
Very happy with the service that I received. The inspection was done and it was explained to me very well by Chris. Shawn came and did the work the next day. He was very calming when I was stressing out about my water.
Response from owner
May 22, 2025
Evan Malucci
One of the best companies I’ve ever done business with. They always explain to me what is going on and what it will cost to fix the problem before trying to fix anything. Always willing to work with me and give me the best pricing they can for all the work they do. Special shout out to Ryan Lewis, he is amazing and has always been there for us, and has always explain what he was doing, what was wrong and never pressured me into buying or doing any work that I didn’t need or want.
Response from owner
May 20, 2025
Joe Tritt
My a/c was freezing up and not cooling well. Brian Maldonado came out the same day and took care of the issue (a small leak causing loss of coolant) within a couple of hours. Brian explained what he was doing at every step and answered all the questions I had. This was important to me, the fact that he took the time. I would give Brian a 10 out of 10 and would recommend Snyder A/C for sure!
Response from owner
May 20, 2025
sleeves904
Shawn made waking up without water far less stressful than it had to be. He came out and offered multiple options for my issues and let me decide what was best for my family and myself. Not only was Shawn very professional he was able to educate me on a system I have no knowledge on. Well done Snyder team!!
Response from owner
December 2, 2024
Aniya Diane
Mitchell truly understood my needs and delivered an excellent solution. He went above and beyond, and I’m excited to hire him again to complete the job. I appreciated the detailed explanations he provided about what he was doing and why—now that’s what I call customer-centric service.
Response from owner
May 7, 2025
Michael Shields
The Technician was great.. he called and said it would cost $1500 for a Tesla Charger Install... not really a great Price but I appreciate him not making the trip and wasting his and My time... but, Snyder.... you should know what this costs beforehand and you won't provide a Ball park price. Thanks
Response from owner
April 30, 2025
Robert Boone
Experience was great. He showed up on time and answered every question for my wife. I was unable to be present during the service call but arrived home as he was leaving and he circled back and took time to explain everything to me as well. Fantastic service.
Response from owner
April 30, 2025
Rebecca Bryner
Chris was awesome! He spent a lot of time explaining and answering our questions. He was very knowledgeable and professional and we look forward to having him work with us again. Thank you, Chris!
Response from owner
April 29, 2025
Ruth Hawkins
Josh, my technician from Snyder A/C was the best. He thoroughly explained everything to me using pictures to make sure I understood. He was very polite and professional. I hope on my next scheduled maintenance appointment that he will be the technician that comes back.
Response from owner
April 1, 2025
Tracy Kurek
Phillip was very thorough and explained to me what the problem was and how he fixed it. I appreciated that as I wanted to fully understand what was happening with my A/C! I had called in a panic that morning and Phillip was dispatched and out to my house by 10:00 am! What great service and another reason why I choose Snyder over all of the other competition! Thank you very much!
Response from owner
April 2, 2025
Leslie McCarrick
Tech Aiden was pleasant and professional. He answered our questions and made sure we understood our options. We would be happy to have him come again!
Response from owner
March 21, 2025
Vanessa Bracy
my appointment time frame was from 8 AM to 10 AM in the morning. At 9 AM I received a call letting me know the technician would be late. I appreciated the dispatch reaching out. My new timeframe was 10 AM to 2 PM. . He called ahead to let us know he was coming and about 30 minutes later he was there. He took a look at our problem. made an assessment and set up for a replacement of a toilet Additionally, he did the walk around of the houses plumbing and let us know of any other potential issues. He was very courteous and informativeand did not try to press a hard cell on any additional work that could be done in a 30 Year old home.
Response from owner
March 20, 2025
John Tyson
The company and service member were great! They had a quick turnaround time and answered all of my questions. I wasn’t home for the service but they even took pictures of the job and sent them via email to keep me up to date.
Response from owner
February 27, 2025
Tonya Miller
Tim was great to have out. We will be requesting him for our follow up later in the year. He was very informative about our unit and gave us great information to keep it running superb. He listened and heard my concerns and addressed them with ease.
Response from owner
February 18, 2025
Katherine Paradise
My Rep. Jason was polite , professional and efficient. He was able to determine my issue in a timely manner . I appreciated him explaining his steps in detail and showing me the bad part. He shared some helpful information about future choices. Snyder Air is a great company !
Response from owner
October 30, 2024
Joseph Muhleman
Isiah was great to work with. He is very knowledgeable and friendly. He took the time to explain the probable causes behind the leak in our water filter system and told us what he was going to do to fix it and why. Our water filter system is older, so he told us some things to watch out for and gave us some options to replace it when we're ready. It was nice that he wasn't pushy about getting a new system.
Response from owner
February 1, 2025
MRJ Johnson
The service team was truly exceptional! A big praise and shoutout to Julio! He informed me every step of the way regarding the setup time, installation process and the testing. I'm more so impressed how well his team packed up and cleaned the entire area used. Thanks Snyder!
Response from owner
December 7, 2020
John Casler
Jason was excellent. He was thorough, patient, courteous, and explained things exceedingly well. He gave us a range of options and left his number in case we had any questions. Overall, it was a great experience!
Response from owner
January 7, 2025
Lucille Trotter
This is the first time I used their service (electrical). I was very pleased and impressed. The day for the electrician to arrive, I received a text message, that included a picture of the electrician, to advise me that he was in his way. About 20 minutes later, I received a telephone call from the electrician advising the approximate time if his arrival to my home. When he arrived, he covered his shoes so he would not soil my carpet. The electrician had a very good attitude, identified my problem and clearly explained to me what needed to be done. Clearly explained all the other services the company provides. I will use their services again. Today is October 21, 2024- The service provided by the technician was excellent. Very pleased with his services. He reconnected my chandelier in my dining room and placed the crystals om the chandelier. I truly did not expect that he would replace the crystals. My chandelier looks beautiful. He was very patient in doing what he had to do. I'm deeply appreciate his excellent service. I believe he is a valued employee and cares about the type service he provides the customer.
Response from owner
June 17, 2024
Cynthia Collins
Sam is so very detailed, polite and professional. I did not understand all of his professional speak, but my husband sure did. His demeanor is very encouraging and made me feel as though we would be in the very best of hands with Snyder! Thank you! Alonzo Smith & Sam Marshall have done a fantastic job at our home. My husband met them for the first time today in person, but had already had good conversations with them via phone. They were so accommodating to keep him updated on progress! Thank you both for a great experience!!!!
Response from owner
May 24, 2024