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Customer Loyalty & Repeat Business

100% positive

Across 999 reviews of Snyder Air Conditioning, Plumbing & Electric in Jacksonville, FL, customer loyalty & repeat business appears in 41 reviews (100% positive), from 2022-08-23 through 2026-03-10.


Key findings

  • Customer Loyalty & Repeat Business mentioned in 41 of 999 reviews (4.1%)

  • 100% of Customer Loyalty & Repeat Business reviews are 4 or 5 stars

  • Average rating in Customer Loyalty & Repeat Business reviews: 5★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    95%39 mentions
  • Technical Knowledge & Expertise

    78%32 mentions
  • Communication & Updates

    61%25 mentions
  • Courtesy & Friendliness

    54%22 mentions
  • Problem Resolution & Effectiveness

    32%13 mentions
  • Punctuality & On-Time Service

    17%7 mentions

Reviews mentioning customer loyalty & repeat business

March 8, 2026

Derek Wunderlich

Josh was great and as usually we received great service from Snyder

Response from owner

Derek Wunderlich, we are so happy to hear that you were pleased with the services provided by our team. Thank you for taking the time to leave such a positive review- it means the world to us!

March 8, 2026

February 26, 2026

Bruce Martineau

Austin was great! Very professional and gave a quote right away. I will recommend Snyder to my friends and family in the future! Thanks Austin!

Response from owner

Bruce Martineau, we are so happy to hear that you were pleased with the services provided by our team. Thank you for taking the time to leave such a positive review- it means the world to us!

February 26, 2026

February 8, 2026

Jennifer Ada

Thanks for being professional and get the work done thanks to you my daughter can avoid with the hot air with her eczema from now on you are on my speed dial whenever I need my ac service

Response from owner

Jennifer Ada, your review made our day! We are overjoyed to hear that you were satisfied with the services you received from us at Snyder Air Conditioning, Plumbing & Electric -Jacksonville. Thank you for choosing us for your needs - we appreciate your business.

February 8, 2026

February 2, 2026

M Jones

Aaron called 30 minutes before he arrived. Upon arrival, he explained his plan for our outdoor frozen pipe repair. He quickly made the repair, insulated the new pipe and anchored it well to the outside wall. As always, outstanding service from Snyder.

Response from owner

M Jones, your review made our day! We are overjoyed to hear that you were satisfied with the services you received from us at Snyder Air Conditioning, Plumbing & Electric -Jacksonville. Thank you for choosing us for your needs - we appreciate your business.

February 2, 2026

January 20, 2026

Anne Imhof

Billy was wonderful and solved the problem we had. He was patient, professional, and did not leave until double checking everything. Plan to have him back again for additional service he recommended.

Response from owner

Anne Imhof, your review made our day! We are overjoyed to hear that you were satisfied with the services you received from us at Snyder Air Conditioning, Plumbing & Electric -Jacksonville. Thank you for choosing us for your needs - we appreciate your business.

January 20, 2026

January 13, 2026

Martin Brozovich

Steve Lore was very.professional, friendly , on time and explained everything before installing a garage light. The price was very fair and work was done quickly with no mess left afterward. He offered me an annual maintenance plan for electric, plumbing and HVAC listing all of the benefits He also explained a whole house surge protector with a quote and the very generous benefits and what was covered We have used other HVACPE in the past but will do all of our business they Snyder now. 10/10 thanks Steve !

Response from owner

We are delighted to hear that you were happy with our HVAC services. Thank you for taking the time to share your experience with us. Your satisfaction is our priority!

January 13, 2026

December 13, 2025

William Joyce

Chris did an excellent job replacing my water heater. I’ve always received excellent service when I’ve used Snyder.

Response from owner

William Joyce, We are grateful for your kind words about our water heater services. Our team is committed to providing the best water heater service in Jacksonville and ensuring that our customers are satisfied with the work performed. Your positive review is a reflection of our dedication to excellence. Thank you for choosing Snyder Air Conditioning, Plumbing & Electric -Jacksonville for your water heater needs, and we hope to have the opportunity to serve you again in the future.

December 13, 2025

November 6, 2025

Matthew Schimenti

Service was excellent like always with Snyder. They are fast and pull out all the stops to get you repaired as fast as possible. Bryce went across town to get the parts, installed in the rain and installed the UV light so I should not experience this issue in the future. We have always used Snyder and we will continue.

Response from owner

Matthew Schimenti, your review made our day! We are overjoyed to hear that you were satisfied with the services you received from us at Snyder Air Conditioning, Plumbing & Electric -Jacksonville. Thank you for choosing us for your needs - we appreciate your business.

October 13, 2025

October 29, 2025

richard tomlin

So far so good. Had Zach out for estimate on new hot water heater installation and moving from laundry room to garage. Also for moving air handler to garage. Will update when job is complete. UPDATE Thursday June 15 2023: OUTSTANDING! So glad we went with Snyder Plumbing. Zach and Miguel showed up on time, they were very professional/courtious, and the attention to detail on the hot water install was amazing. We will use Snyder Plumbing for any all future needs. I highly recommend! Great job by Zach and Miguel. Update 9/25/23. Had a plumbing emergency and had secure water to the house. Called Synder and spoke to Christin(?) Who was very professional and understanding especially early Sunday morning. She schedule Randy for 0800 Monday morning, yes he was early. Explained what had happened and immediately began repairs. So very impressed with workmanship and attention to detail. Outstanding! Will use Snyder for all plumbing needs. Thanks Randy and thanks Snyder! UPDATE 9/26/23 Cant express my sincere gratitude enough with Snyder and thier technicians. Thanks Christine for your etiquette on the phone this morning, very professional and welcoming. Mike showed up early was clean and respectful. He has a great work ethic and a high level of attention to detail. Again highly recommend Snyder for electrical needs. UPDATE 10/11/23: yet another outstanding job! So appreciate this company, polite on the phone, rapid response time, and quality workmanship. Highly recommend and we will continue to use. Thanks again! UPDATE 3/19/24: Mark out to give an estimate for some electrical work in our bathrooms. As usual he was very professional and courteous, very nice man. MTF after the completion of the work. Work completed on 2/21/24 by Tyler. OUTSTANDING 5 STAR review! He was very professional as well as very courteous. His work was impeccable and he will be requested for all other electrical work we need. HIGHLY RECOMMEND!!!! Update: work completed by Micah on 3/3/24. ANOTHER outstanding professional employee of Snyder. He was very courteous and displayed terrific attention to detail. We are doing a total bathroom remodeling and wanted all new plumbing fixtures. Will ask for him by name for any future plumbing needs. Highly recommend this 5 star emplyee/plumber. Work completed on 4/25/2024: Micah is our go to plumber. The bathroom reno is complete and could not have done it with out him. Highly recommend! Another 5 star review. Update: work completed by Ricky on 10/29/25. ANOTHER outstanding professional employee of Snyder. He was very courteous and displayed terrific attention to detail. Ricky cleaned up existing wiring and installed three new switches. Highly recommend. Another 5 star review.

Response from owner

Hello Mr. Tomlin - I always look forward to reading your updates! Your detailed timeline of our encounters is phenomenal, to say the least. No matter what kind of feedback we receive, we appreciate you as always. Talk soon!

March 20, 2024

October 25, 2025

Robert Potthast

We had a constant dripping coming from behind the shower wall and the only access panel was a 9" square cutout in the adjacent bedroom closet back wall, which was virtually worthless in this situation. The water was affecting the items in the closet as well, so we had to act fast. Fast. Living here for about 14 years, I knew Snyder as a highly reputable company to call on, and so we did just that. They dispatched Trey Cassidy, who did an absolutely phenomenal job for us! He assessed and explained the extent of the issue, gave us two different ways of going about repairing it, and was meticulous in doing the repair. He is exceptional at what he does, and we already have plans to bring him back right after the new year to help us with replacing the faucet and spout on the master bathroom's deep tub. We couldn't be happier having made the decision to reach out to Snyder and Trey. We will be keeping their number on speed dial for sure.

Response from owner

Robert Potthast, your review made our day! We are overjoyed to hear that you were satisfied with the services you received from us at Snyder Air Conditioning, Plumbing & Electric -Jacksonville. Thank you for choosing us for your needs - we appreciate your business.

October 26, 2025

October 21, 2025

Ron Tomlinson

Austin did an excellent job. He reviewed everything with me including the Maintance plan you offer. I have used Snyder in the past and I will highly recommend to my friends. Thanks again Austin.

Response from owner

Ron Tomlinson, your review made our day! We are overjoyed to hear that you were satisfied with the services you received from us at Snyder Air Conditioning, Plumbing & Electric -Jacksonville. Thank you for choosing us for your needs - we appreciate your business.

October 21, 2025

October 14, 2025

Julie Lepper

Highly recommend Snyder! I've been using the company for at least 5-10 years. Their employees never disappoint.

Response from owner

Julie Leppt, we are so happy to hear that you were pleased with the services provided by our team. Thank you for taking the time to leave such a positive review- it means the world to us!

June 24, 2025

September 29, 2025

robert olsen

Lindsey came out for my six month service and was fantastic! Lindsey is knowledgeable, professional, and friendly. Lindsey explained everything she did and what to expect in the future. I have used Snyder for the past 10 years and will continue to do so.

Response from owner

robert olsen, thank you so much for the kind words! We are thrilled to hear that you had a great experience with our team at Snyder Air Conditioning, Plumbing & Electric -Jacksonville. We appreciate your business and look forward to serving you again in the future.

September 30, 2025

September 21, 2025

Liz Jones

Dylan was prompt and professional. He explained everything in layman's terms. We will definitely request his service at our 6-month maintenance checkup.

Response from owner

Liz Jones, thank you so much for the kind words! We are thrilled to hear that you had a great experience with our team at Snyder Air Conditioning, Plumbing & Electric -Jacksonville. We appreciate your business and look forward to serving you again in the future.

September 21, 2025

September 19, 2025

Casey

Ian did a fantastic job on a maintenance call for my older AC unit. He went above to identify the issue and correct it, while also explaining to me how I could prevent additional issues in the future. His careful, patient, and friendly demeanor was very much appreciated. The level of service he provided was amazing for the cost. Thanks to Ian I will continue to use Snyder in the future and hope to work with him again.

Response from owner

Casey, we are so happy to hear that you were pleased with the services provided by our team. Thank you for taking the time to leave such a positive review- it means the world to us!

September 20, 2025

September 17, 2025

James Arp

We've used Snyder Air Condition for years now, both with installing new systems and for serviceing. They have been steller at meeting our needs and keeping us cool in the summer and warm in the winter. Only company we use.

Response from owner

James Arp, we are so happy to hear that you were pleased with the services provided by our team. Thank you for taking the time to leave such a positive review- it means the world to us!

September 18, 2025

September 10, 2025

Hernan Welch

Lindsey is an excellent technician. She is pleasant to deal with and courteous. She is my preferred technician. I am provided with excellent added value service and comprehensive review of all problems with my air conditioning system. Do not remove Lindsey from my account. I have been a customer for the past 9 years and my A/C was installed by Air Temp, which is part of Snyder.

Response from owner

Hernan Welch, your review made our day! We are overjoyed to hear that you were satisfied with the services you received from us at Snyder Air Conditioning, Plumbing & Electric -Jacksonville. Thank you for choosing us for your needs - we appreciate your business.

September 11, 2025

September 6, 2025

Patricia Daly

Aaron did an excellent job. He is always polite and professional. He went the extra mile to show my husband how to use the app to track our water usage. This review is also for the outdoor shower installation he did for us a few weeks ago.

Response from owner

Patricia Daly, your review made our day! We are overjoyed to hear that you were satisfied with the services you received from us at Snyder Air Conditioning, Plumbing & Electric -Jacksonville. Thank you for choosing us for your needs - we appreciate your business.

September 6, 2025

August 14, 2025

keith daniel

Service was amazing. Joe, my serviceman, was straightforward, polite, courteous, and extremely knowledgeable. Best of all he was not pushy, he simply told me what was going on in a way that I could understand it and what he recommended. He represented his company very well.Snyder will continue to get my business with employees like him. I’ve used Snyder once in the past with a similar experience; top-notch.

Response from owner

Hi Keith - we are so glad you took the time to give us five stars. We give you five too!

July 27, 2023

July 23, 2025

Randy Bugnon

Tech was on time, courteous and treated my nephew with great respect. I have always had good experiences with Snyder. Wouldn't think of going to anyone else.

Response from owner

Randy Bugnon, we are so happy to hear that you were pleased with the services provided by our team. Thank you for taking the time to leave such a positive review- it means the world to us!

July 24, 2025

June 30, 2025

Allison Abbott

David Pop performed my summer AC check this morning. David was very thorough and explained everything on his checklist with photos of his inspection of my AC unit. I’ve been a Snyder AC customer for over 20 years. Always great - honest - service!

Response from owner

Allison Abbott, your review made our day! We are overjoyed to hear that you were satisfied with the services you received from us at Snyder Air Conditioning, Plumbing & Electric -Jacksonville. Thank you for choosing us for your needs - we appreciate your business.

June 30, 2025

June 26, 2025

Hayley Morris-Kiplinger

Julio and Alexis were phenomenal! We needed a new unit because ours was 14 years old and were skeptical about the amount of money we would be putting out for it, but it was honestly the best decision we have ever made for our new house. Julio and Alexis were finished installing new copper tubing, the new unit, concrete block, air handler, and thermostat in about 4 hours! Amazing work, very knowledgeable and friendly, and consistently paused to allow us time for questions and to show us what they were doing and how to manage our new system. Snyder has wonderful employees. We have never had a bad experience and that is a huge reason as to why we decided to go with them to finance our new system. They gave us a wonderful discount and the new system comes with so many great add ons from Snyder that it was hard to resist. We've already recommended them to our friends who don't currently utilize them.

Response from owner

Thank you for your fantastic rating - we greatly appreciate you and look forward to continue earning your stars!

July 9, 2024

June 17, 2025

Carol Tanner

Marcus did a wonderful job. He was very friendly and explained exactly what he was doing. When they finished they cleaned up everything and thanked us. We have used Snyder for years because of their great employees.

Response from owner

Carol Tanner, We are so happy to hear that you were pleased with the services provided by our team. Thank you for taking the time to leave such a positive review- it means the world to us!

June 12, 2025

June 6, 2025

Kimberly Beatson

Snyder has been my go to A/C company for almost 20 yrs due to great service. Their service techs are on time and courteous and they keep the A/C unit running at top performance meaning minimal repairs.

Response from owner

Kimberly Beatson, We are so happy to hear that you were pleased with the services provided by our team. Thank you for taking the time to leave such a positive review- it means the world to us!

June 6, 2025

May 27, 2025

Natalie S Torres

Brian Maldonado of Snyder Air Conditioning did an excellent job today re: our AC problem. Brian was very professional, informative and proactive re: maintenance. This is why we have used Snyder for numerous years and continue to do so. We are never disappointed in the caliber of their work and the timely manner in which they perform and remedy the problem. Thanks Brian for helping us out. It was a pleasure working with you.

Response from owner

Thanks for your review of our plumbing services. We are thrilled to hear that our team at Snyder Air Conditioning, Plumbing & Electric -Jacksonville was able to provide you with exceptional service and meet your needs. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to serving you again in the future.

April 2, 2025

May 15, 2025

Blake

We truly appreciated the honest, knowledgeable service provided by Marty. He was straightforward and professional, with no pressure or overselling—just clear, trustworthy guidance. We’re very grateful for the excellent service and would definitely recommend Snyder as a company and Marty as a service tech.

Response from owner

Blake, Thank you so much for the kind words! We are thrilled to hear that you had a great experience with our team at Snyder Air Conditioning, Plumbing & Electric -Jacksonville. We appreciate your business and look forward to serving you again in the future.

May 16, 2025

May 5, 2025

Doug Nesmith

We’ve been using Snyder for over a decade and they never disappoint. Today’s technicians Adam & Justin were amazing. Super knowledgeable, friendly and broke every down in terms we could understand. And as always they never try to push unnecessary stuff on us. As long as they are in business we’ll keep going to Snyder

Response from owner

Doug Nesmith, We are so happy to hear that you were pleased with the services provided by our team. Thank you for taking the time to leave such a positive review- it means the world to us!

May 5, 2025

April 29, 2025

Cameron Hartley

Jason was both understanding and knowledgeable. We decided to replace instead of repair the Whole home AC, mostly, on his advice. We made the decision to not reach out for pricing other companies. Snyder has been our go to company for over 20 years. They know their Business.

Response from owner

Cameron Hartley, We are so happy to hear that you were pleased with the services provided by our team. Thank you for taking the time to leave such a positive review- it means the world to us!

April 29, 2025

April 23, 2025

MLRH

We could not be more pleased. BRAD is a lovely person as well as a professional and more than competent HVAC technician. He kept us informed during the work, was considerate of us as individuals and is welcome in our home at any time in the future. This was our first interaction with SNYDER and they will remain our go-to company, based a great deal on our interaction with BRAD. (We would like to adopt him). MLRH

Response from owner

MLRH, Thank you for your review! We are grateful for your feedback and for choosing us for your heating and cooling needs. Thank you!

April 24, 2025

April 19, 2025

scott stearns

Josh Kimball showed up ahead of schedule, provided good insight, annd was very personable while providing quick service in installing our outlet! Snyder has been our one-stop shop for electrical and plumbing needs!

Response from owner

Thanks for the review! Our team at Snyder Air Conditioning, Plumbing & Electric -Jacksonville works hard to deliver reliable and efficient service to all of our customers, and it is rewarding to know that we have met your expectations. Thank you for choosing us for your plumbing needs, and we appreciate your feedback.

April 18, 2025

April 18, 2025

Jose Torres

We had the pleasure of having the team of Joseph James and Brendan do several hours worth of electrical work at our house today. We are extremely pleased with the outcome. Joseph and Brendan explained every step along the way and were always available for questions. We didn’t have enough batteries to cover all the smoke alarms and Joseph spent his own money to buy some for us and refused to allow me to pay him back. Both technicians were very professional and cleaned up any mess they made. We have used your company for years and this is why we continue to do so due to the high caliber of customer service you provide at reasonable prices!

Response from owner

Thank you for taking a moment to give us a five star rating!

October 30, 2023

April 8, 2025

Bill Kaluzny

I needed to replace my garbage disposal of 16 years. Dominic & Xavier came in & replaced it for me with a brand new one. They were Professional & worked cleanly. Appreciate their expertise! Well Done! We have been with the Snyder Companies for a longtime & always professional & they all care!

Response from owner

Bill, we appreciate your review, and we're thrilled that we here at Snyder Heating & Air could provide you with a 5-star experience.

February 20, 2019

March 10, 2025

James Krach

Katia delivered another phenomenal experience from Snyder. Great job! Another great experience today! Travis was one of the most professional technicians who ever worked in my home. Absolutely a pleasure as he explained options in layman’s terms. He personally differentiated himself through his great attitude and knowledge. What a great experience!!! Another wonderful experience with Snyder. Team is thorough, knowledgeable and customer focused!

Response from owner

James Krach, Thank you for the fantastic review! It is wonderful to hear that you were happy with our services at Snyder Air Conditioning, Plumbing & Electric -Jacksonville. We strive to exceed expectations, and we are grateful that we did so for you.

October 4, 2024

December 6, 2024

Paul Prusakowski

Cisco did a great job getting our HVAC system back in great condition. The team managed the process quickly and effectively, and explained exactly what the issue was that needed to be resolved. Everything is working great now. I look forward to continuing to have services done by this Snyder at both my home and business. This was my second experience with the company, and the customer service and personal nature of the technicians speaks volumes for the quality of the company. Great work and great people.

Response from owner

We are delighted to hear that you were happy with our HVAC services. Thank you for taking the time to share your experience with us. Your satisfaction is our priority!

December 6, 2024

October 9, 2024

Jody Sage

Steve Lore was just great he listened to what I said and he discovered the problem and he got it fixed and was very polite and kind and answered my questions, I will be having Snyder coming to assist with any other electrical issues for now on.

Response from owner

Your positive review of our electrical services is greatly appreciated. We aim to provide the best electrical services in Jacksonville. It is a pleasure to serve you, and our team at Snyder Air Conditioning, Plumbing & Electric -Jacksonville are here to assist you with any electrical needs you may have in the future.

October 9, 2024

September 23, 2024

Hayley Morris

Keith was an excellent technician. Very mindful of our needs and long term plans when it came to suggestions on next steps for how to proceed with our options for our outdated AC unit. Very friendly and informative without trying to sugarcoat. Snyder's technicians have always been upfront and honest with us, which is why we are repeat customers.

Response from owner

Hayley Morris, We are so happy to hear that you were pleased with the services provided by our team. Thank you for taking the time to leave such a positive review- it means the world to us!

September 24, 2024

September 2, 2024

Janielle Griffin

Eric Walden was GREAT! He came out and was friendly, professional and very knowledgeable and showed me everything he was doing and explained it in detail. He worked for hours to resolve my issue. Would definitely recommend him and Snyder to anyone needing service.

Response from owner

Janielle Griffin, We are thrilled to receive your wonderful review! It is wonderful to hear that you were satisfied with the services provided by our team. Thank you for taking the time to share your positive experience with us.

September 2, 2024

August 30, 2024

Gaynelle Riley

Per my Husband " Isaiah was awesome in all areas, customer service, knowledge and professionalism. He went above & beyond to ensure I understood the installation process and how to maintain & follow up." From me : This is our 3rd Awesome experience with Snyder!! Our Sales/Quote Service Manager Technician Samuel was so Wonderful and I have the same compliments about him too!!! I'm going back to give him a review too!!! Also, SHOUT OUT to the young lady who made the appointment I explained my situation and that was Monday today is Wednesday!!! Job well done to each of you 👏🏽 👏🏽👏🏽👏🏽👏🏽

Response from owner

We’re so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we’re on the right path.

June 27, 2024

June 16, 2024

Doug Ayars

Dana is terrific! Replaced my 16 year old unit with a new energy efficient machine. Tax credit also applies. Loved the personal touch to ensure that I get what I pay for and actually more than that. Very confident that the install is absolutely correct based on our discussion and the detailed review by Dana and his crew. Very respectful and careful of my house not to damage anything. Tested everything to make sure the system was running correctly. Quality and value were the priority from the start. Had Snyder now for a dozen years and fired the previous company. I get a lot for every dollar I spend. Thanks Snyder for caring about this customer but also for ensuring the job is done right…. Doug

Response from owner

Hi Doug, thank you for your review. We are happy to hear that Amanda provided outstanding service to you. Our team here at Snyder Heating and Air Conditioning pride ourselves on providing responsive, courteous service to all of our loyal customers and can't wait to work with you again! Take care.

January 9, 2018

June 5, 2024

Mark Ivy

Listen…if you are looking for someone to come in and handle your plumbing needs…look no farther. I have used these guys a few times and have been thoroughly impressed / satisfied with the level of service, professionalism and overall craftsmanship of their work. If you are lucky enough to get Tony or Thor to come and get the job done…you will be in good hands. Thanks guys for making it easy and stemless.

Response from owner

We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d be happy to assist you any time!

June 17, 2024

March 13, 2023

Corey P

Electrical wonder Josh W. has done it again. Fixed & updated list of electrical no-no’s per home inspection. Professional, knowledgeable, helpful & efficient. All at a reasonable price. Highly recommend & used time & time again. THANK YOU!

Response from owner

We appreciate your excellent reviews Corey! Thanks!

February 2, 2023