Topic
Customer Loyalty & Repeat Business
100% positiveAcross 999 reviews of Snyder Air Conditioning, Plumbing & Electric in Jacksonville, FL, customer loyalty & repeat business appears in 41 reviews (100% positive), from 2022-08-23 through 2026-03-10.
Key findings
Customer Loyalty & Repeat Business mentioned in 41 of 999 reviews (4.1%)
100% of Customer Loyalty & Repeat Business reviews are 4 or 5 stars
Average rating in Customer Loyalty & Repeat Business reviews: 5★
Aspects most discussed in these reviews
Professionalism & Conduct
95%39 mentionsTechnical Knowledge & Expertise
78%32 mentionsCommunication & Updates
61%25 mentionsCourtesy & Friendliness
54%22 mentionsProblem Resolution & Effectiveness
32%13 mentionsPunctuality & On-Time Service
17%7 mentions
Reviews mentioning customer loyalty & repeat business
Derek Wunderlich
Josh was great and as usually we received great service from Snyder
Response from owner
March 8, 2026
Bruce Martineau
Austin was great! Very professional and gave a quote right away. I will recommend Snyder to my friends and family in the future! Thanks Austin!
Response from owner
February 26, 2026
Jennifer Ada
Thanks for being professional and get the work done thanks to you my daughter can avoid with the hot air with her eczema from now on you are on my speed dial whenever I need my ac service
Response from owner
February 8, 2026
M Jones
Aaron called 30 minutes before he arrived. Upon arrival, he explained his plan for our outdoor frozen pipe repair. He quickly made the repair, insulated the new pipe and anchored it well to the outside wall. As always, outstanding service from Snyder.
Response from owner
February 2, 2026
Anne Imhof
Billy was wonderful and solved the problem we had. He was patient, professional, and did not leave until double checking everything. Plan to have him back again for additional service he recommended.
Response from owner
January 20, 2026
Martin Brozovich
Steve Lore was very.professional, friendly , on time and explained everything before installing a garage light. The price was very fair and work was done quickly with no mess left afterward. He offered me an annual maintenance plan for electric, plumbing and HVAC listing all of the benefits He also explained a whole house surge protector with a quote and the very generous benefits and what was covered We have used other HVACPE in the past but will do all of our business they Snyder now. 10/10 thanks Steve !
Response from owner
January 13, 2026
William Joyce
Chris did an excellent job replacing my water heater. I’ve always received excellent service when I’ve used Snyder.
Response from owner
December 13, 2025
Matthew Schimenti
Service was excellent like always with Snyder. They are fast and pull out all the stops to get you repaired as fast as possible. Bryce went across town to get the parts, installed in the rain and installed the UV light so I should not experience this issue in the future. We have always used Snyder and we will continue.
Response from owner
October 13, 2025
richard tomlin
So far so good. Had Zach out for estimate on new hot water heater installation and moving from laundry room to garage. Also for moving air handler to garage. Will update when job is complete. UPDATE Thursday June 15 2023: OUTSTANDING! So glad we went with Snyder Plumbing. Zach and Miguel showed up on time, they were very professional/courtious, and the attention to detail on the hot water install was amazing. We will use Snyder Plumbing for any all future needs. I highly recommend! Great job by Zach and Miguel. Update 9/25/23. Had a plumbing emergency and had secure water to the house. Called Synder and spoke to Christin(?) Who was very professional and understanding especially early Sunday morning. She schedule Randy for 0800 Monday morning, yes he was early. Explained what had happened and immediately began repairs. So very impressed with workmanship and attention to detail. Outstanding! Will use Snyder for all plumbing needs. Thanks Randy and thanks Snyder! UPDATE 9/26/23 Cant express my sincere gratitude enough with Snyder and thier technicians. Thanks Christine for your etiquette on the phone this morning, very professional and welcoming. Mike showed up early was clean and respectful. He has a great work ethic and a high level of attention to detail. Again highly recommend Snyder for electrical needs. UPDATE 10/11/23: yet another outstanding job! So appreciate this company, polite on the phone, rapid response time, and quality workmanship. Highly recommend and we will continue to use. Thanks again! UPDATE 3/19/24: Mark out to give an estimate for some electrical work in our bathrooms. As usual he was very professional and courteous, very nice man. MTF after the completion of the work. Work completed on 2/21/24 by Tyler. OUTSTANDING 5 STAR review! He was very professional as well as very courteous. His work was impeccable and he will be requested for all other electrical work we need. HIGHLY RECOMMEND!!!! Update: work completed by Micah on 3/3/24. ANOTHER outstanding professional employee of Snyder. He was very courteous and displayed terrific attention to detail. We are doing a total bathroom remodeling and wanted all new plumbing fixtures. Will ask for him by name for any future plumbing needs. Highly recommend this 5 star emplyee/plumber. Work completed on 4/25/2024: Micah is our go to plumber. The bathroom reno is complete and could not have done it with out him. Highly recommend! Another 5 star review. Update: work completed by Ricky on 10/29/25. ANOTHER outstanding professional employee of Snyder. He was very courteous and displayed terrific attention to detail. Ricky cleaned up existing wiring and installed three new switches. Highly recommend. Another 5 star review.
Response from owner
March 20, 2024
Robert Potthast
We had a constant dripping coming from behind the shower wall and the only access panel was a 9" square cutout in the adjacent bedroom closet back wall, which was virtually worthless in this situation. The water was affecting the items in the closet as well, so we had to act fast. Fast. Living here for about 14 years, I knew Snyder as a highly reputable company to call on, and so we did just that. They dispatched Trey Cassidy, who did an absolutely phenomenal job for us! He assessed and explained the extent of the issue, gave us two different ways of going about repairing it, and was meticulous in doing the repair. He is exceptional at what he does, and we already have plans to bring him back right after the new year to help us with replacing the faucet and spout on the master bathroom's deep tub. We couldn't be happier having made the decision to reach out to Snyder and Trey. We will be keeping their number on speed dial for sure.
Response from owner
October 26, 2025
Ron Tomlinson
Austin did an excellent job. He reviewed everything with me including the Maintance plan you offer. I have used Snyder in the past and I will highly recommend to my friends. Thanks again Austin.
Response from owner
October 21, 2025
Julie Lepper
Highly recommend Snyder! I've been using the company for at least 5-10 years. Their employees never disappoint.
Response from owner
June 24, 2025
robert olsen
Lindsey came out for my six month service and was fantastic! Lindsey is knowledgeable, professional, and friendly. Lindsey explained everything she did and what to expect in the future. I have used Snyder for the past 10 years and will continue to do so.
Response from owner
September 30, 2025
Liz Jones
Dylan was prompt and professional. He explained everything in layman's terms. We will definitely request his service at our 6-month maintenance checkup.
Response from owner
September 21, 2025
Casey
Ian did a fantastic job on a maintenance call for my older AC unit. He went above to identify the issue and correct it, while also explaining to me how I could prevent additional issues in the future. His careful, patient, and friendly demeanor was very much appreciated. The level of service he provided was amazing for the cost. Thanks to Ian I will continue to use Snyder in the future and hope to work with him again.
Response from owner
September 20, 2025
James Arp
We've used Snyder Air Condition for years now, both with installing new systems and for serviceing. They have been steller at meeting our needs and keeping us cool in the summer and warm in the winter. Only company we use.
Response from owner
September 18, 2025
Hernan Welch
Lindsey is an excellent technician. She is pleasant to deal with and courteous. She is my preferred technician. I am provided with excellent added value service and comprehensive review of all problems with my air conditioning system. Do not remove Lindsey from my account. I have been a customer for the past 9 years and my A/C was installed by Air Temp, which is part of Snyder.
Response from owner
September 11, 2025
Patricia Daly
Aaron did an excellent job. He is always polite and professional. He went the extra mile to show my husband how to use the app to track our water usage. This review is also for the outdoor shower installation he did for us a few weeks ago.
Response from owner
September 6, 2025
keith daniel
Service was amazing. Joe, my serviceman, was straightforward, polite, courteous, and extremely knowledgeable. Best of all he was not pushy, he simply told me what was going on in a way that I could understand it and what he recommended. He represented his company very well.Snyder will continue to get my business with employees like him. I’ve used Snyder once in the past with a similar experience; top-notch.
Response from owner
July 27, 2023
Randy Bugnon
Tech was on time, courteous and treated my nephew with great respect. I have always had good experiences with Snyder. Wouldn't think of going to anyone else.
Response from owner
July 24, 2025
Allison Abbott
David Pop performed my summer AC check this morning. David was very thorough and explained everything on his checklist with photos of his inspection of my AC unit. I’ve been a Snyder AC customer for over 20 years. Always great - honest - service!
Response from owner
June 30, 2025
Hayley Morris-Kiplinger
Julio and Alexis were phenomenal! We needed a new unit because ours was 14 years old and were skeptical about the amount of money we would be putting out for it, but it was honestly the best decision we have ever made for our new house. Julio and Alexis were finished installing new copper tubing, the new unit, concrete block, air handler, and thermostat in about 4 hours! Amazing work, very knowledgeable and friendly, and consistently paused to allow us time for questions and to show us what they were doing and how to manage our new system. Snyder has wonderful employees. We have never had a bad experience and that is a huge reason as to why we decided to go with them to finance our new system. They gave us a wonderful discount and the new system comes with so many great add ons from Snyder that it was hard to resist. We've already recommended them to our friends who don't currently utilize them.
Response from owner
July 9, 2024
Carol Tanner
Marcus did a wonderful job. He was very friendly and explained exactly what he was doing. When they finished they cleaned up everything and thanked us. We have used Snyder for years because of their great employees.
Response from owner
June 12, 2025
Kimberly Beatson
Snyder has been my go to A/C company for almost 20 yrs due to great service. Their service techs are on time and courteous and they keep the A/C unit running at top performance meaning minimal repairs.
Response from owner
June 6, 2025
Natalie S Torres
Brian Maldonado of Snyder Air Conditioning did an excellent job today re: our AC problem. Brian was very professional, informative and proactive re: maintenance. This is why we have used Snyder for numerous years and continue to do so. We are never disappointed in the caliber of their work and the timely manner in which they perform and remedy the problem. Thanks Brian for helping us out. It was a pleasure working with you.
Response from owner
April 2, 2025
Blake
We truly appreciated the honest, knowledgeable service provided by Marty. He was straightforward and professional, with no pressure or overselling—just clear, trustworthy guidance. We’re very grateful for the excellent service and would definitely recommend Snyder as a company and Marty as a service tech.
Response from owner
May 16, 2025
Doug Nesmith
We’ve been using Snyder for over a decade and they never disappoint. Today’s technicians Adam & Justin were amazing. Super knowledgeable, friendly and broke every down in terms we could understand. And as always they never try to push unnecessary stuff on us. As long as they are in business we’ll keep going to Snyder
Response from owner
May 5, 2025
Cameron Hartley
Jason was both understanding and knowledgeable. We decided to replace instead of repair the Whole home AC, mostly, on his advice. We made the decision to not reach out for pricing other companies. Snyder has been our go to company for over 20 years. They know their Business.
Response from owner
April 29, 2025
MLRH
We could not be more pleased. BRAD is a lovely person as well as a professional and more than competent HVAC technician. He kept us informed during the work, was considerate of us as individuals and is welcome in our home at any time in the future. This was our first interaction with SNYDER and they will remain our go-to company, based a great deal on our interaction with BRAD. (We would like to adopt him). MLRH
Response from owner
April 24, 2025
scott stearns
Josh Kimball showed up ahead of schedule, provided good insight, annd was very personable while providing quick service in installing our outlet! Snyder has been our one-stop shop for electrical and plumbing needs!
Response from owner
April 18, 2025
Jose Torres
We had the pleasure of having the team of Joseph James and Brendan do several hours worth of electrical work at our house today. We are extremely pleased with the outcome. Joseph and Brendan explained every step along the way and were always available for questions. We didn’t have enough batteries to cover all the smoke alarms and Joseph spent his own money to buy some for us and refused to allow me to pay him back. Both technicians were very professional and cleaned up any mess they made. We have used your company for years and this is why we continue to do so due to the high caliber of customer service you provide at reasonable prices!
Response from owner
October 30, 2023
Bill Kaluzny
I needed to replace my garbage disposal of 16 years. Dominic & Xavier came in & replaced it for me with a brand new one. They were Professional & worked cleanly. Appreciate their expertise! Well Done! We have been with the Snyder Companies for a longtime & always professional & they all care!
Response from owner
February 20, 2019
James Krach
Katia delivered another phenomenal experience from Snyder. Great job! Another great experience today! Travis was one of the most professional technicians who ever worked in my home. Absolutely a pleasure as he explained options in layman’s terms. He personally differentiated himself through his great attitude and knowledge. What a great experience!!! Another wonderful experience with Snyder. Team is thorough, knowledgeable and customer focused!
Response from owner
October 4, 2024
Paul Prusakowski
Cisco did a great job getting our HVAC system back in great condition. The team managed the process quickly and effectively, and explained exactly what the issue was that needed to be resolved. Everything is working great now. I look forward to continuing to have services done by this Snyder at both my home and business. This was my second experience with the company, and the customer service and personal nature of the technicians speaks volumes for the quality of the company. Great work and great people.
Response from owner
December 6, 2024
Jody Sage
Steve Lore was just great he listened to what I said and he discovered the problem and he got it fixed and was very polite and kind and answered my questions, I will be having Snyder coming to assist with any other electrical issues for now on.
Response from owner
October 9, 2024
Hayley Morris
Keith was an excellent technician. Very mindful of our needs and long term plans when it came to suggestions on next steps for how to proceed with our options for our outdated AC unit. Very friendly and informative without trying to sugarcoat. Snyder's technicians have always been upfront and honest with us, which is why we are repeat customers.
Response from owner
September 24, 2024
Janielle Griffin
Eric Walden was GREAT! He came out and was friendly, professional and very knowledgeable and showed me everything he was doing and explained it in detail. He worked for hours to resolve my issue. Would definitely recommend him and Snyder to anyone needing service.
Response from owner
September 2, 2024
Gaynelle Riley
Per my Husband " Isaiah was awesome in all areas, customer service, knowledge and professionalism. He went above & beyond to ensure I understood the installation process and how to maintain & follow up." From me : This is our 3rd Awesome experience with Snyder!! Our Sales/Quote Service Manager Technician Samuel was so Wonderful and I have the same compliments about him too!!! I'm going back to give him a review too!!! Also, SHOUT OUT to the young lady who made the appointment I explained my situation and that was Monday today is Wednesday!!! Job well done to each of you 👏🏽 👏🏽👏🏽👏🏽👏🏽
Response from owner
June 27, 2024
Doug Ayars
Dana is terrific! Replaced my 16 year old unit with a new energy efficient machine. Tax credit also applies. Loved the personal touch to ensure that I get what I pay for and actually more than that. Very confident that the install is absolutely correct based on our discussion and the detailed review by Dana and his crew. Very respectful and careful of my house not to damage anything. Tested everything to make sure the system was running correctly. Quality and value were the priority from the start. Had Snyder now for a dozen years and fired the previous company. I get a lot for every dollar I spend. Thanks Snyder for caring about this customer but also for ensuring the job is done right…. Doug
Response from owner
January 9, 2018
Mark Ivy
Listen…if you are looking for someone to come in and handle your plumbing needs…look no farther. I have used these guys a few times and have been thoroughly impressed / satisfied with the level of service, professionalism and overall craftsmanship of their work. If you are lucky enough to get Tony or Thor to come and get the job done…you will be in good hands. Thanks guys for making it easy and stemless.
Response from owner
June 17, 2024
Corey P
Electrical wonder Josh W. has done it again. Fixed & updated list of electrical no-no’s per home inspection. Professional, knowledgeable, helpful & efficient. All at a reasonable price. Highly recommend & used time & time again. THANK YOU!
Response from owner
February 2, 2023