Susan K.
UPDATE: Snyder has remedied these issues. To their credit, they take customer feedback very seriously. Thank you, Snyder! My parents have been lifelong customers of this company and loved supporting a local family owned business. However, we have witnessed a marked deterioration of customer service since the business was acquired by another company. What has become clear since then is that customer needs and best interests are no longer a priority, only corporate profit is. Let me share our story: Snyder installed a new hot water heater, electrical panel and water filtration system. These were not cheap. We then began to experience very low water pressure throughout the house. You can’t shower while the dishwasher is going. You can’t brush your teeth if the laundry is running. We asked Snyder to come investigate and were told they won’t come out unless we sign up for their yearly maintenance package. So we did. A Snyder plumber came out, took a quick look, and without conducting any water pressure tests, simply told us we need to replace all our plumbing, even though our plumbing is brand new. My parents are retired and can’t afford that. We were also understandably skeptical. Someone from the city then came out to test the water coming from the street to the house to see if that was the culprit. It was not. The water pressure continued to plummet so we called Snyder again. This time a very honest Snyder plumber came out and admitted that whoever from Snyder that installed the water filtration system cut corners and did not install it correctly. It wasn’t even in the right place. He came up with a plan to remedy the situation, which would require the system to be removed, reinstalled and all the filters to be replaced, but at no cost to us because none of this was our fault. This plumber was then fired. He refused to sell us services or products we didn’t need, and refused to make us pay for the company’s mistake, and he lost his job for it. It has been weeks now and still no resolution. We are shopping for a new local family owned business to support in the hopes they will support us, and just not corporate greed. Shame on you, Snyder. Do better.
Response from owner
May 9, 2025
Other reviews
Katherine Paradise
My Rep. Jason was polite , professional and efficient. He was able to determine my issue in a timely manner . I appreciated him explaining his steps in detail and showing me the bad part. He shared some helpful information about future choices. Snyder Air is a great company !
Vicki Boling
Tim & his assistant was on time & got straight to work. Tim answered all my questions & went over things I needed to do to keep my system going strong. I would have Tim service my unit again.
Debra Guthrie
Snyder’s two-man team was professional, friendly and efficient. We had HVAC service covered under their Hero Plan. They did offer extra product be added to our system to help it run more efficiently and we accepted. They showed up on time and we’re very thorough.
Robin Ren
Snyder Heating and AC is a great, trustable company. The customer service personnels are polite, took messages and promised to call customer back. Ms. Pri Estefon did call back and listened to customer's request. She said that she would discuss the issue with the management and call me back. Ms. Pri Estefon called me back again and offered a successful solution. Ms. Estefon also followed up with an email to confirm the resolution. She kindly offered help if I do come across any future questions or concerns. That makes me feel warm in heart. Thank you Snyder for having such a good customer service; friendly, quickly and promptly resolve the issue, satisfied customer's concern and request.