Ina Abra

Susan K.

UPDATE: Snyder has remedied these issues. To their credit, they take customer feedback very seriously. Thank you, Snyder! My parents have been lifelong customers of this company and loved supporting a local family owned business. However, we have witnessed a marked deterioration of customer service since the business was acquired by another company. What has become clear since then is that customer needs and best interests are no longer a priority, only corporate profit is. Let me share our story: Snyder installed a new hot water heater, electrical panel and water filtration system. These were not cheap. We then began to experience very low water pressure throughout the house. You can’t shower while the dishwasher is going. You can’t brush your teeth if the laundry is running. We asked Snyder to come investigate and were told they won’t come out unless we sign up for their yearly maintenance package. So we did. A Snyder plumber came out, took a quick look, and without conducting any water pressure tests, simply told us we need to replace all our plumbing, even though our plumbing is brand new. My parents are retired and can’t afford that. We were also understandably skeptical. Someone from the city then came out to test the water coming from the street to the house to see if that was the culprit. It was not. The water pressure continued to plummet so we called Snyder again. This time a very honest Snyder plumber came out and admitted that whoever from Snyder that installed the water filtration system cut corners and did not install it correctly. It wasn’t even in the right place. He came up with a plan to remedy the situation, which would require the system to be removed, reinstalled and all the filters to be replaced, but at no cost to us because none of this was our fault. This plumber was then fired. He refused to sell us services or products we didn’t need, and refused to make us pay for the company’s mistake, and he lost his job for it. It has been weeks now and still no resolution. We are shopping for a new local family owned business to support in the hopes they will support us, and just not corporate greed. Shame on you, Snyder. Do better.

Regina McDonough

Josh came on time and did a great job. Marty came on time, Did a really great job. Was very thorough very professional, explained everything to me and was very nice. I appreciated it very much. Wayne came within the timeframe that he was scheduled to come. He was polite. He was dressed clean and he is extremely smart knew what he was doing and explained everything to me so I think that Snyder is a great company because they have great people. Once again Mark came onetime and prepared and is taking care of the problem. He is knowledgeable, professional and takes the time to explain what it the issue and how he is going to fix it. MArty Worked very hard to fix my generator and he keeps finding more issues. He is very through and I am happy with them

Stephani Pierce

Nick was awesome and got the job done in a timely manner. He was punctual and super friendly. Plan to use Snyder in the future for any further electrical needs!

Jack Silverio

Dan provided exceptional service to my family and me. This seasoned professional took the time to understand our needs, explained everything thoroughly, and even offered guidance on potential future issues. His calm and composed demeanor made him a pleasure to work with. I highly recommend Dan’s services and express my gratitude for his exceptional care and attention to our family’s needs.