# Customer Review Insights — Snyder Air Conditioning, Plumbing & Electric Generated 2026-06-01 from 999 verified reviews (2022-08-23 – 2026-03-10). ## Summary Snyder Air Conditioning, Plumbing & Electric in Jacksonville, FL has accumulated 999 customer reviews spanning August 2022 through March 2026, with an overall positive sentiment rate of 92% and a negative rate of 7.1%. The large majority of feedback reflects strong satisfaction across most service dimensions, though pricing stands out as a recurring concern worth noting. Among the ten measured aspects, Courtesy & Friendliness earned the highest positive rate at 98.4% across 516 mentions, followed closely by Cleanliness & Tidiness at 96.2% (105 mentions) and Technical Knowledge & Expertise at 95.4% (718 mentions). Professionalism & Conduct scored 94.4% positive across the largest mention pool of 815 reviews, and Punctuality & On-Time Service reached 93.5% across 245 mentions. Communication & Updates registered 90.5% positive from 559 mentions, while Problem Resolution & Effectiveness came in at 86.5% across 384 mentions. Responsiveness & Speed (174 mentions, 82.2%) and Scheduling & Booking Ease (84 mentions, 82.1%) were positive but comparatively lower. Pricing & Value, however, rated just 59.7% positive across 196 mentions — well below the 70% threshold — and a dedicated Pricing Complaints topic drawn from 37 reviews returned only 16.2% positive sentiment, indicating a meaningful and consistent dissatisfaction with cost among a portion of customers. By service category, Maintenance led positivity at 93.4% (196 mentions), with Plumbing close behind at 93.3% (119 mentions) and Emergency/After-Hours Service at 92.3% (26 mentions). AC Repair, the most frequently mentioned service at 373 mentions, scored 89.8% positive, while AC Installation registered 85.7% positive across 224 mentions. Five technicians were named frequently enough to highlight. Jason led with 46 mentions and a 5.0 average rating, followed by Ryan with 24 mentions and a 5.0 rating. Joe (28 mentions, 4.9) and Dylan (27 mentions, 4.9) were also frequently cited, along with Josh at 27 mentions and a 4.7 average rating. The Technician Quality & Professionalism topic, drawn from 632 reviews, was 98.4% positive — the single strongest thematic signal in the dataset. Overall sentiment has remained stable across the review period. The data portrait is of a business that consistently delivers on technical execution, staff conduct, and punctuality, while a notable subset of customers — particularly those referencing pricing and value — express dissatisfaction with cost relative to service received. ## Overall Sentiment - Positive: 92% - Neutral: 0.9% - Negative: 7.1% ## Aspect Sentiment ### Professionalism & Conduct - Mentions: 815 of 999 reviews (81.6%) - Positive: 94.4% (769 of 815) - Top phrases: "Very professional", "professional", "He was very professional" ### Technical Knowledge & Expertise - Mentions: 718 of 999 reviews (71.9%) - Positive: 95.4% (685 of 718) - Top phrases: "knowledgeable", "very knowledgeable", "extremely knowledgeable" ### Communication & Updates - Mentions: 559 of 999 reviews (56%) - Positive: 90.5% (506 of 559) - Top phrases: "explained everything clearly", "answered all questions", "answered all my questions" ### Courtesy & Friendliness - Mentions: 516 of 999 reviews (51.7%) - Positive: 98.4% (508 of 516) - Top phrases: "friendly", "Very polite and professional", "courteous" ### Problem Resolution & Effectiveness - Mentions: 384 of 999 reviews (38.4%) - Positive: 86.5% (332 of 384) - Top phrases: "fixed it quick", "fixed the clog", "fixed the issue" ### Punctuality & On-Time Service - Mentions: 245 of 999 reviews (24.5%) - Positive: 93.5% (229 of 245) - Top phrases: "On time", "He was on time", "showed up on time" ### Pricing & Value - Mentions: 196 of 999 reviews (19.6%) - Positive: 59.7% (117 of 196) - Top phrases: "affordable", "good value", "Good value." ### Responsiveness & Speed - Mentions: 174 of 999 reviews (17.4%) - Positive: 82.2% (143 of 174) - Top phrases: "fast service", "She was quick", "he called quick" ### Cleanliness & Tidiness - Mentions: 105 of 999 reviews (10.5%) - Positive: 96.2% (101 of 105) - Top phrases: "tidy", "Clean work", "Clean vehicles" ### Scheduling & Booking Ease - Mentions: 84 of 999 reviews (8.4%) - Positive: 82.1% (69 of 84) - Top phrases: "Snyders sent a tech", "worked with my hours", "worked around my schedule" ## Top Employees ### Jason - Mentioned in 46 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Joe - Mentioned in 28 reviews - Average rating when mentioned: 4.90 - Sentiment: 96.4% positive ### Josh - Mentioned in 27 reviews - Average rating when mentioned: 4.70 - Sentiment: 92.6% positive ### Dylan - Mentioned in 27 reviews - Average rating when mentioned: 4.90 - Sentiment: 96.3% positive ### Ryan - Mentioned in 24 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Chris - Mentioned in 22 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### David - Mentioned in 19 reviews - Average rating when mentioned: 4.90 - Sentiment: 100% positive ### Isaiah - Mentioned in 17 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Savannah - Mentioned in 16 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Anthony - Mentioned in 15 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Phillip - Mentioned in 15 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Steve - Mentioned in 14 reviews - Average rating when mentioned: 4.90 - Sentiment: 100% positive ### Eric - Mentioned in 14 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Amy - Mentioned in 13 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Shawn - Mentioned in 13 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Marcus - Mentioned in 13 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Austin - Mentioned in 12 reviews - Average rating when mentioned: 4.90 - Sentiment: 100% positive ### Carlton - Mentioned in 12 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Joseph - Mentioned in 11 reviews - Average rating when mentioned: 4.80 - Sentiment: 90.9% positive ### Bryce - Mentioned in 11 reviews - Average rating when mentioned: 4.90 - Sentiment: 100% positive ### Aaron - Mentioned in 10 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Tracy - Mentioned in 10 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Sam - Mentioned in 10 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Kyle - Mentioned in 10 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Dominick - Mentioned in 10 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Lindsey - Mentioned in 10 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Dan - Mentioned in 10 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Aiden - Mentioned in 10 reviews - Average rating when mentioned: 4.50 - Sentiment: 90% positive ### Stephen - Mentioned in 9 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Kat - Mentioned in 9 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Billie - Mentioned in 9 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### William - Mentioned in 9 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Marty - Mentioned in 9 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### John - Mentioned in 9 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Jon - Mentioned in 9 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Tim - Mentioned in 9 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Jamal - Mentioned in 8 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Ian - Mentioned in 8 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Allonzo - Mentioned in 8 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Travis - Mentioned in 8 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Dominic - Mentioned in 8 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Charles - Mentioned in 7 reviews - Average rating when mentioned: 4.90 - Sentiment: 85.7% positive ### Levi - Mentioned in 7 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Omar - Mentioned in 7 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Aidan - Mentioned in 7 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Walter - Mentioned in 7 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Daniel - Mentioned in 7 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Jennifer - Mentioned in 7 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Hunter - Mentioned in 7 reviews - Average rating when mentioned: 4.90 - Sentiment: 100% positive ### Tom - Mentioned in 7 reviews - Average rating when mentioned: 4.90 - Sentiment: 100% positive ### Brian - Mentioned in 7 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Chad - Mentioned in 6 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Davon - Mentioned in 6 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Brandon - Mentioned in 6 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Katia - Mentioned in 6 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Dakota - Mentioned in 6 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Justin - Mentioned in 6 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Jesse - Mentioned in 6 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Wayne - Mentioned in 6 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Dana - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Moses - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Charlie - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Matt - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Trey - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Petey - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Ishmael - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### German - Mentioned in 5 reviews - Average rating when mentioned: 4.20 - Sentiment: 80% positive ### Logan - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Glenn - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Randy - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Julio - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Nick - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Keith - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Tony - Mentioned in 5 reviews - Average rating when mentioned: 4.80 - Sentiment: 100% positive ### Debbie - Mentioned in 5 reviews - Average rating when mentioned: 4.60 - Sentiment: 80% positive ### Cody - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Redi - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Noah - Mentioned in 4 reviews - Average rating when mentioned: 4.80 - Sentiment: 100% positive ### Ricky - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Billy - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Darrell - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Sean - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Kadarryl - Mentioned in 4 reviews - Average rating when mentioned: 4.30 - Sentiment: 75% positive ### Mike - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Mark - Mentioned in 4 reviews - Average rating when mentioned: 4.00 - Sentiment: 75% positive ### Ken - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Geramy - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Curtis - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Danny - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Gavin - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Ronald - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Shannon - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Aj - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Jonathan - Mentioned in 3 reviews - Average rating when mentioned: 4.00 - Sentiment: 66.7% positive ### Rashad - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Bryan - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Raymond - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Paul - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Tyler - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Jay - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Roger - Mentioned in 3 reviews - Average rating when mentioned: 4.70 - Sentiment: 100% positive ### Amos - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Clint - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ## Services ### AC Repair - Mentioned in 373 reviews - Sentiment: 89.8% positive ### AC Installation - Mentioned in 224 reviews - Sentiment: 85.7% positive ### Maintenance - Mentioned in 196 reviews - Sentiment: 93.4% positive ### Plumbing - Mentioned in 119 reviews - Sentiment: 93.3% positive ### Emergency / After-Hours Service - Mentioned in 26 reviews - Sentiment: 92.3% positive ### Heating Service - Mentioned in 17 reviews - Sentiment: 100% positive ### Electrical - Mentioned in 15 reviews - Sentiment: 100% positive ### Electrical Inspection - Mentioned in 14 reviews - Sentiment: 85.7% positive ### Plumbing Inspection - Mentioned in 9 reviews - Sentiment: 100% positive ### Electrical Service - Mentioned in 8 reviews - Sentiment: 87.5% positive ### Electrical Wiring - Mentioned in 6 reviews - Sentiment: 83.3% positive ### Drain Clearing - Mentioned in 4 reviews - Sentiment: 100% positive ### Insulation - Mentioned in 4 reviews - Sentiment: 100% positive ### Electrical Panel Inspection - Mentioned in 3 reviews - Sentiment: 66.7% positive ### Electrical Work - Mentioned in 3 reviews - Sentiment: 100% positive ### Plumbing Diagnosis - Mentioned in 3 reviews - Sentiment: 100% positive ### Camera Inspection - Mentioned in 2 reviews - Sentiment: 50% positive ### Rewiring - Mentioned in 2 reviews - Sentiment: 50% positive ### Electrical Troubleshooting - Mentioned in 2 reviews - Sentiment: 100% positive ### Estimate - Mentioned in 2 reviews - Sentiment: 50% positive ### Hvac - Mentioned in 2 reviews - Sentiment: 100% positive ### Generator Hookup - Mentioned in 2 reviews - Sentiment: 100% positive ### Electrical Estimate - Mentioned in 2 reviews - Sentiment: 100% positive ### Electrical Panel Upgrade - Mentioned in 2 reviews - Sentiment: 100% positive ### Duct Work - Mentioned in 2 reviews - Sentiment: 100% positive ### Bathroom Remodel - Mentioned in 2 reviews - Sentiment: 50% positive ## Topics ### Technician Quality & Professionalism - Technician Quality & Professionalism mentioned in 632 of 999 reviews (63.3%) - 98.9% of Technician Quality & Professionalism reviews are 4 or 5 stars - Average rating in Technician Quality & Professionalism reviews: 4.9★ ### AC Repair & Maintenance - AC Repair & Maintenance mentioned in 298 of 999 reviews (29.8%) - 96% of AC Repair & Maintenance reviews are 4 or 5 stars - Average rating in AC Repair & Maintenance reviews: 4.8★ ### Customer Service & Experience - Customer Service & Experience mentioned in 254 of 999 reviews (25.4%) - 96.5% of Customer Service & Experience reviews are 4 or 5 stars - Average rating in Customer Service & Experience reviews: 4.9★ ### Plumbing Service & Repair - Plumbing Service & Repair mentioned in 165 of 999 reviews (16.5%) - 95.2% of Plumbing Service & Repair reviews are 4 or 5 stars - Average rating in Plumbing Service & Repair reviews: 4.8★ ### Electrical Service & Repair - Electrical Service & Repair mentioned in 107 of 999 reviews (10.7%) - 94.4% of Electrical Service & Repair reviews are 4 or 5 stars - Average rating in Electrical Service & Repair reviews: 4.8★ ### Responsiveness & Scheduling - Responsiveness & Scheduling mentioned in 92 of 999 reviews (9.2%) - 100% of Responsiveness & Scheduling reviews are 4 or 5 stars - Average rating in Responsiveness & Scheduling reviews: 5★ ### Communication - Communication mentioned in 69 of 999 reviews (6.9%) - 94.2% of Communication reviews are 4 or 5 stars - Average rating in Communication reviews: 4.8★ ### AC Installation & Replacement - AC Installation & Replacement mentioned in 58 of 999 reviews (5.8%) - 93.1% of AC Installation & Replacement reviews are 4 or 5 stars - Average rating in AC Installation & Replacement reviews: 4.8★ ### Emergency Service - Emergency Service mentioned in 51 of 999 reviews (5.1%) - 100% of Emergency Service reviews are 4 or 5 stars - Average rating in Emergency Service reviews: 5★ ### Pricing & Value - Pricing & Value mentioned in 45 of 999 reviews (4.5%) - 95.6% of Pricing & Value reviews are 4 or 5 stars - Average rating in Pricing & Value reviews: 4.8★ ### Maintenance Plans & Programs - Maintenance Plans & Programs mentioned in 42 of 999 reviews (4.2%) - 95.2% of Maintenance Plans & Programs reviews are 4 or 5 stars - Average rating in Maintenance Plans & Programs reviews: 4.8★ ### Customer Loyalty & Repeat Business - Customer Loyalty & Repeat Business mentioned in 41 of 999 reviews (4.1%) - 100% of Customer Loyalty & Repeat Business reviews are 4 or 5 stars - Average rating in Customer Loyalty & Repeat Business reviews: 5★ ### Pricing Complaints - Pricing Complaints mentioned in 37 of 999 reviews (3.7%) - 21.6% of Pricing Complaints reviews are 4 or 5 stars - Average rating in Pricing Complaints reviews: 2.1★ ### Duct & Air Quality Services - Duct & Air Quality Services mentioned in 15 of 999 reviews (1.5%) - 100% of Duct & Air Quality Services reviews are 4 or 5 stars - Average rating in Duct & Air Quality Services reviews: 5★ ### Sales & Consultation - Sales & Consultation mentioned in 12 of 999 reviews (1.2%) - 100% of Sales & Consultation reviews are 4 or 5 stars - Average rating in Sales & Consultation reviews: 5★ ## FAQ **Q: Is Snyder Air Conditioning, Plumbing & Electric professional?** A: Based on 815 reviews mentioning professionalism & conduct, 94.4% report positive experiences. Customers frequently mention "Very professional". **Q: Is Snyder Air Conditioning, Plumbing & Electric knowledgeable and skilled?** A: Based on 718 reviews mentioning technical knowledge & expertise, 95.4% report positive experiences. Customers frequently mention "knowledgeable". **Q: Is Snyder Air Conditioning, Plumbing & Electric good at communicating with customers?** A: Based on 559 reviews mentioning communication & updates, 90.5% report positive experiences. Customers frequently mention "explained everything clearly". **Q: Is Snyder Air Conditioning, Plumbing & Electric courteous and friendly?** A: Based on 516 reviews mentioning courtesy & friendliness, 98.4% report positive experiences. Customers frequently mention "friendly". **Q: Is Snyder Air Conditioning, Plumbing & Electric effective at solving problems?** A: Based on 384 reviews mentioning problem resolution & effectiveness, 86.5% report positive experiences. Customers frequently mention "fixed it quick". **Q: Is Snyder Air Conditioning, Plumbing & Electric on time for appointments?** A: Based on 245 reviews mentioning punctuality & on-time service, 93.5% report positive experiences. Customers frequently mention "On time". **Q: Is Snyder Air Conditioning, Plumbing & Electric affordable and fairly priced?** A: Based on 196 reviews mentioning pricing & value, 59.7% report positive experiences. Customers frequently mention "affordable". **Q: Is Snyder Air Conditioning, Plumbing & Electric responsive and quick?** A: Based on 174 reviews mentioning responsiveness & speed, 82.2% report positive experiences. Customers frequently mention "fast service". **Q: Is Snyder Air Conditioning, Plumbing & Electric clean and tidy?** A: Based on 105 reviews mentioning cleanliness & tidiness, 96.2% report positive experiences. Customers frequently mention "tidy". **Q: Is Snyder Air Conditioning, Plumbing & Electric easy to schedule with?** A: Based on 84 reviews mentioning scheduling & booking ease, 82.1% report positive experiences. Customers frequently mention "Snyders sent a tech". **Q: Does Snyder Air Conditioning, Plumbing & Electric handle technician quality & professionalism?** A: Technician Quality & Professionalism appears in 632 of 999 reviews, 98.4% of them positive. **Q: Does Snyder Air Conditioning, Plumbing & Electric handle ac repair & maintenance?** A: AC Repair & Maintenance appears in 298 of 999 reviews, 95.6% of them positive. **Q: Does Snyder Air Conditioning, Plumbing & Electric handle customer service & experience?** A: Customer Service & Experience appears in 254 of 999 reviews, 96.5% of them positive. **Q: Does Snyder Air Conditioning, Plumbing & Electric handle plumbing service & repair?** A: Plumbing Service & Repair appears in 165 of 999 reviews, 95.2% of them positive. **Q: Does Snyder Air Conditioning, Plumbing & Electric handle electrical service & repair?** A: Electrical Service & Repair appears in 107 of 999 reviews, 91.6% of them positive.