henry torres
This was the best customer service I've had in a long time. Redi Zisi was very professional and knowledgeable. He was punctual, respectful, friendly and easy to talk to. If you want someone that really cares of what he does, he is your man. He takes time to do his work correctly and explains the problem and recommendation. I wish there was more professionals like him, great job Redi and thanks for caring so much.
Response from owner
June 29, 2025
Other reviews
Kaylee Munch
Jason was so wonderful, knowledgeable. Definitely the best, helped me with my exterior plumbing problem quickly and efficiently. Thank you, Jason!!
Jeannie Wynn
I got an appointment for the same day that I called. Petey came right on time. He was very personable, friendly, but also professional. He really knew what he was doing and took care of my leaking faucet well and quickly. Snyder is blessed to have him as an employee.
Linda
Nick was very professional and respectful of our time. He was available earlier than expected and offered us the earlier appointment time. He quickly identified the problem and presented an estimate. An estimated repair time was reasonable.
Ryan Teague
I called into the office at 5:15pm about the issue I was having with my unit. Time window was 5:30-8pm I was told by dispatcher. Dylan arrived right at 8pm, which is fine. Not his fault. I was bounced around between two techs. Dylan found the leak after several test. He pulled a pipe and loud air noise came immediately after. Seemed knowledgeable. But then insisted that there could be other issues in the unit by garage, and that additional test that had to be done. Didn’t finish test until 10:30pm. Went up in attic. Wanted 4 more people to come out to return to run a new Copper line through attic to unit which was not needed I was told by 2nd company. I was quoted $6,900 for the repair work. Got a 2nd quote from another large contractor in Jacksonville for $1,470. They fixed the repair in 3 hrs and A/C unit is working great. Dylan was knowledgeable and loved his gas detector wand. Haha. I just felt like he was trying to find other things to try to make me buy another new unit. (Unit is 7 years old) I won’t be using Snyder anymore going forward. Not Dylan’s fault. Just felt like other company was more trustworthy. Also saved me $5,500! Thanks.