Kevin Malone

Susan K.

UPDATE: Snyder has remedied these issues. To their credit, they take customer feedback very seriously. Thank you, Snyder! My parents have been lifelong customers of this company and loved supporting a local family owned business. However, we have witnessed a marked deterioration of customer service since the business was acquired by another company. What has become clear since then is that customer needs and best interests are no longer a priority, only corporate profit is. Let me share our story: Snyder installed a new hot water heater, electrical panel and water filtration system. These were not cheap. We then began to experience very low water pressure throughout the house. You can’t shower while the dishwasher is going. You can’t brush your teeth if the laundry is running. We asked Snyder to come investigate and were told they won’t come out unless we sign up for their yearly maintenance package. So we did. A Snyder plumber came out, took a quick look, and without conducting any water pressure tests, simply told us we need to replace all our plumbing, even though our plumbing is brand new. My parents are retired and can’t afford that. We were also understandably skeptical. Someone from the city then came out to test the water coming from the street to the house to see if that was the culprit. It was not. The water pressure continued to plummet so we called Snyder again. This time a very honest Snyder plumber came out and admitted that whoever from Snyder that installed the water filtration system cut corners and did not install it correctly. It wasn’t even in the right place. He came up with a plan to remedy the situation, which would require the system to be removed, reinstalled and all the filters to be replaced, but at no cost to us because none of this was our fault. This plumber was then fired. He refused to sell us services or products we didn’t need, and refused to make us pay for the company’s mistake, and he lost his job for it. It has been weeks now and still no resolution. We are shopping for a new local family owned business to support in the hopes they will support us, and just not corporate greed. Shame on you, Snyder. Do better.

Dan Tillotson

Keith Stock came out and did a thorough check of my A/C unit both inside and outside of the house. He was able to find the issue and show me what was causing the problem. He did a great job explaining my options and what he felt was the best path forward. He was both professional and knowledgeable. I would highly recommend him as the go to guy in the future. Glenn McMillan was the installer who came out to perform the work the following day. He knew exactly what it would take to get the install complete and even finished within 30 minutes of the time he quoted me. He kept me informed while he was at the house and walked me through the use of the equipment at the end. I think he did a great job and would gladly have him come out and perform any additional maintenance / servicing to the system going forward Travis Hicks came out once the installation was done to replace my circuit breaker. The new unit called for a larger capacity breaker. He knocked the work out quickly and walked me through what was done. He answered a few question I had related to the surge protection before he left. I was very pleased with his work and would not hesitate to call Snyder again for any repair / service requests that come up.

M P

Had some issues with my HVAC this morning. Joe Cook was my technician and he was wonderful! Was punctual, very professional, knowledgeable and thorough. Fixed my issue perfectly. I would definitely ask for him again...not that I want any additional issues...lol He was great! Thank you Joe!!

James Floyd

Had a great experience with Snyder and their representative, Dylan Carter. Dylan was responsive, knowledgeable, and provided outstanding service. Would recommend to anyone with HVAC issues.