Joshua Abeles

Randy Bugnon

Tech was on time, courteous and treated my nephew with great respect. I have always had good experiences with Snyder. Wouldn't think of going to anyone else.

renee sivalls

Today Lindsey was here for my maintenance visit. This is the second time she came to our house And she's great . She's very knowledgeable and explains everything. .

Paul Davis

I really appreciate the way Petey handled a tough situation. When an unexpected issue came up with the valve installation—due to the builder’s original use of plastic fittings—he was upfront and honest about what happened. Instead of cutting corners, he made it right by offering to replace the valve at no extra charge and having his drywall guy repair the damage. While the drywall repair won’t include painting (as explained upfront), I respect that Petey is sticking to the original agreed price of $2,800 and not adding surprise costs. His professionalism, clear communication, and commitment to fixing the problem the right way show that he truly values his customers. Things don’t always go perfectly in construction, but the way Petey handled this situation gave me confidence that I chose the right person for the job.

Bill B

I bought a house 7 years ago from someone who completed a major remodeling project just before the sale. The remodeling included a new AC system from Snyder. At closing, he turned over the documents on the system, including the warranty information which included a 12-year parts warranty. I then contacted Snyder to see about adding a 12-year labor warranty a the suggestion of the seller. The person I spoke to (at Snyder) understood that I had just purchased the home from the person who had just contracted for the new system. Snyder was happy to take my money ($1290.00) for the warranty, assuring me I now had a 12-year parts and labor warranty. I then purchased the annual maintenance plan every year for the last 7 years, paying for the semi-annual servicing to keep the warranty in force. Recently, the system went down, and I called for service. The technician who came to the house told me that I needed a part for around $3000.00 and I did not have a parts warranty since I didn't purchase the system. I understand that the law does not require that warranties be transferrable, but I was assured I was covered under the circumstances in which mine was purchased. Unfortunately, I can't prove what was discussed verbally during a phone call 7 years ago. However, I would not have purchased a $1290.00 labor warranty had I been told that I did not have a parts warranty. I called Snyder and asked to speak with a manager to present my case. My call was not put through to a manager as I requested. Instead, I was told I could email my concerns to the "warranty manager". I exchanged emails 3 times with this person, each time asking to speak to anyone in management. My request to have my concerns heard by a member of management was denied four times - once verbally and three times by email. I then contacted another HVAC company on the recommendation of a friend. The problem was an evaporator coil, which was $1700.00 for the OEM part. The total repair was $3300.00 including parts, coolant and labor for a repair that should have been fully covered. I understand I have no legal recourse with Snyder. I just wanted to have the opportunity to be heard, but nobody cared. I have a new AC company now.