Janice S.

Jami Kelly

Caleb did my AC maintenance yesterday and was amazing, very knowledgeable and super friendly. He went above and beyond to show me what he done and explained how a part in my outside unit was on the brink of failure and could possibly break down causing multiple expensive problems in my unit in the future. He replaced the part then and there and spent extra time doing it as I was his last booking for the day and he could have easily just gone home for the day but he stayed to help make sure this part was replaced so I wouldn’t have more expensive repairs in the future. He was overall a great person and a great representative of the Snyder /Arnett team! I highly recommend them. 10 out of 5 stars ⭐️!!!!! 😊

Lynnette Kieboom

Billy was wonderful. He was friendly and did a fantastic job installing my fan. I even had him install a surge protector.

Andrew Morgan

I purchased a new AC (interior air handler and exterior compressor/condenser) from Snyder approx. 5 yrs ago. 5 yrs is an average lifespan of an exterior unit for us, as we live close to the ocean. I had a conversation with the Snyder rep specifically about the best option to save money and extend the life of the exterior unit due to the salt exposure it received. While onsite, the Snyder sales rep informed me most of the major MNFRs we no longer honoring their parts warranty if the unit was within close proximity of the ocean. He did state that Daikin offered a 12 yr parts warranty and Daikin did not alter their warranty based off proximity to the ocean. He stated they could just pull the parts and Daiken would replace them with no questions asked. He also recommended I purchase the 12 yr. extended labor warranty through Daikin/Asure, which I did for $1,290. He also recommended annual cleaning ($73 - $89/visit) and indicated that it would be easier to justify a claim if they could show I was routinely having the unit cleaned/maintained. I paid for this annually as well. 5 yrs after purchasing, the exterior unit failed, which was no surprise. I expected a replacement (unit and install) at no charge, but Snyder informed me that Daikin’s warranty did not cover corrosion. This came as a shock to me as I specifically discussed this with Snyder as my primary concern. In addition, the 12 yr extended warranty would end once the original unit was removed, as the warranty is only valid for the original unit purchased, and does not transfer to a replacement unit. I was extremely disappointed and really felt mislead at this point. After speaking with a Snyder Mgr, the best option they could offer was a new unit at a price that was $80 lower than the competition. Although upset, I purchased the unit from them thinking I didn’t have any other desirable options. The install was scheduled for 9:45am and the tech did not arrive until 2:15pm. While removing the unit, I noticed a pile of metal fins behind my plants that had obviously been hidden and left by the service techs who had previously cleaned my unit. The installer also left an abundant amount of rusted metal and aluminum fins in my neighbor’s yard, my yard, and in the street. I’ve been cleaning that up last night and this morning. Attached photos should show the debris I’ve cleaned up thus far.

Maria Foster

Received my 6 months maintenance and Malcolm was very professional and informative. He let me know as he was doing things with cleaning the unit outside and then the inside unit. Then showed me all the before and after pictures.