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Kimberly Beatson

Snyder has been my go to A/C company for almost 20 yrs due to great service. Their service techs are on time and courteous and they keep the A/C unit running at top performance meaning minimal repairs.

CR COOPER

SUPERIOR RATING. Mitch is totally professional, polite and courteous. He and his assistant (also professional, polite and courteous) have been with us two days now. Their workmanship is excellent. Mitch's electrical panel is a work of art. Thank you.

Tony & Katrina Living in Florida

Can't thank Snyder enough!! The Technician came out (100.00) did a trouble shoot with my system and determined that the controller on my motor was shot.... He said he had one on his truck for 1,000.00 I said nah. I purchased the part for 275.00 put it on the motor and my AC unit runs like a champ (talk about mark-up). I was interested in replacing the unit Snyder gave me an estimate for 12K for 1.5 TON. all I can say is OUCH!!! I had the main house unit replaced 2 months ago with a higher end unit, and it was a 3 TON for that much.... I know it's getting close to Christmas... but Daaaang... anyway, got it done!!! thanks Snyder!!!

Bill B

I bought a house 7 years ago from someone who completed a major remodeling project just before the sale. The remodeling included a new AC system from Snyder. At closing, he turned over the documents on the system, including the warranty information which included a 12-year parts warranty. I then contacted Snyder to see about adding a 12-year labor warranty a the suggestion of the seller. The person I spoke to (at Snyder) understood that I had just purchased the home from the person who had just contracted for the new system. Snyder was happy to take my money ($1290.00) for the warranty, assuring me I now had a 12-year parts and labor warranty. I then purchased the annual maintenance plan every year for the last 7 years, paying for the semi-annual servicing to keep the warranty in force. Recently, the system went down, and I called for service. The technician who came to the house told me that I needed a part for around $3000.00 and I did not have a parts warranty since I didn't purchase the system. I understand that the law does not require that warranties be transferrable, but I was assured I was covered under the circumstances in which mine was purchased. Unfortunately, I can't prove what was discussed verbally during a phone call 7 years ago. However, I would not have purchased a $1290.00 labor warranty had I been told that I did not have a parts warranty. I called Snyder and asked to speak with a manager to present my case. My call was not put through to a manager as I requested. Instead, I was told I could email my concerns to the "warranty manager". I exchanged emails 3 times with this person, each time asking to speak to anyone in management. My request to have my concerns heard by a member of management was denied four times - once verbally and three times by email. I then contacted another HVAC company on the recommendation of a friend. The problem was an evaporator coil, which was $1700.00 for the OEM part. The total repair was $3300.00 including parts, coolant and labor for a repair that should have been fully covered. I understand I have no legal recourse with Snyder. I just wanted to have the opportunity to be heard, but nobody cared. I have a new AC company now.