Brandon Groseclose
This review doesn't really cover the repair itself. I had the work done, the work was fine, the leak was repaired. My main issue is with billing. I originally contacted Snyder about a leak I had noticed coming from a second floor bathroom. It was traced down to a faulty original tub installation - specifically the overflow. The way the tub was installed had cracked around the gasket needed to seal the overflow valve. The person who came out to my house told me, "We'll try for a repair that you'll have to pay for today. In the event that the repair doesn't work we'll credit you for the cost of the repair from the installation cost of a new tub." That seemed like a reasonable deal to me so I took it. Unfortunately the repair didn't work and I had to have a new tub installed. As can be guessed the whole, "we'll credit you for the cost of the repair against the tub replacement" never happened. TBF it isn't a crazy amount of money and I did call them up twice to have it corrected. Both times the Master Plumber or whoever wasn't available. The second lady I spoke with said she had transferred my request to billing or accounting and I would be credit within a few days - that never happened.
Response from owner
September 9, 2025
Other reviews
LindaGSmith
Aiden acame out to give me an estimate to have an electrical panel moved out of a very old building that is about to collapse. I have been a little anxious about the safety of whoever will be doing this project, but Aiden came up with a plan and I feel much better. He arrived on time and was very professional and courteous.
Jody Polland
Josh was very professional and down to earth. Did a wonderful job and I'm going to ask for him to do my maintenance every 6 months. I would recommend Josh and Snyder.
Catherine Mitchell
Isaiah and Gavin did an absolutely STELLAR job getting our electrical issues straightened out!! They were cordial and made very helpful suggestions during their time there and it is wonderful to know that our house is now safely wired. They installed our new vented-to-the-outside range hood without a hitch. They even hauled away the box & packing materials that the hood came in!! Exceptional service by these two and I would recommend them without hesitation!
Janina Wallace
Aaron saved the day! He was willing to come late in the evening on a stormy night to help us get our pipes cleared. Professional, knowledgeable and affordable. We are very thankful! Super happy with Zian's service. He was very thorough, professional, friendly. He took his time and made sure our the rest of the pipes and appliances had adequate water pressure. All the staff at Snyder have been great!