Janina Wallace
Aaron saved the day! He was willing to come late in the evening on a stormy night to help us get our pipes cleared. Professional, knowledgeable and affordable. We are very thankful! Super happy with Zian's service. He was very thorough, professional, friendly. He took his time and made sure our the rest of the pipes and appliances had adequate water pressure. All the staff at Snyder have been great!
Response from owner
September 5, 2024
Other reviews
Nageshwar Rohidas
Phillip was very knowledgeable technician , was able to explain the issue with my AC unit and took required action to fix it. Give suggestions on improvements.
Joe Lundy
A/c went out a noon called around 1pm the tech Joe arrived about 430 A/C running great by 5pm. Very happy with service, professionalism and promtness
Bill B
I bought a house 7 years ago from someone who completed a major remodeling project just before the sale. The remodeling included a new AC system from Snyder. At closing, he turned over the documents on the system, including the warranty information which included a 12-year parts warranty. I then contacted Snyder to see about adding a 12-year labor warranty a the suggestion of the seller. The person I spoke to (at Snyder) understood that I had just purchased the home from the person who had just contracted for the new system. Snyder was happy to take my money ($1290.00) for the warranty, assuring me I now had a 12-year parts and labor warranty. I then purchased the annual maintenance plan every year for the last 7 years, paying for the semi-annual servicing to keep the warranty in force. Recently, the system went down, and I called for service. The technician who came to the house told me that I needed a part for around $3000.00 and I did not have a parts warranty since I didn't purchase the system. I understand that the law does not require that warranties be transferrable, but I was assured I was covered under the circumstances in which mine was purchased. Unfortunately, I can't prove what was discussed verbally during a phone call 7 years ago. However, I would not have purchased a $1290.00 labor warranty had I been told that I did not have a parts warranty. I called Snyder and asked to speak with a manager to present my case. My call was not put through to a manager as I requested. Instead, I was told I could email my concerns to the "warranty manager". I exchanged emails 3 times with this person, each time asking to speak to anyone in management. My request to have my concerns heard by a member of management was denied four times - once verbally and three times by email. I then contacted another HVAC company on the recommendation of a friend. The problem was an evaporator coil, which was $1700.00 for the OEM part. The total repair was $3300.00 including parts, coolant and labor for a repair that should have been fully covered. I understand I have no legal recourse with Snyder. I just wanted to have the opportunity to be heard, but nobody cared. I have a new AC company now.
Christopher O'Connell
Came on a Saturday to troubleshoot a wiring issue. Very quick and professional. John Tuthill Did a great job.