Paul C

Our heater went out in the middle of the night during the recent freeze (2026). Next morning I called around to a few places to see who could come out to fix it. Everyone said tomorrow. Except Snyder. They were slammed due to the freeze, but they had someone out at 6pm that same day, with the Diagnostic Fee waved. The Technician, Stephen Hammett, was just as incredible. He spent an hour and a half rewiring the board of our Heat Pump, as the strips and refrigeration unit were not working together. He then helped look in the attic at the ductwork and answered all of my detailed questions effortlessly and enthusiastically. He most definitely went above and beyond, and then after all that, he only charged us for the maintenance of rewiring the board. Extremely, extremely good experience! I proceeded to purchase their yearly maintenance plan because of the way Stephen explained it, answered my probing questions about it, and the outstanding service all around, from the time I called the dispatcher that day, until Stephen was finished fixing our unit. From this experience, I can see why their mascot is a superhero. They definitely saved our day! Thanks Snyder!

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