Joseph Mackey

Andrew Morgan

I purchased a new AC (interior air handler and exterior compressor/condenser) from Snyder approx. 5 yrs ago. 5 yrs is an average lifespan of an exterior unit for us, as we live close to the ocean. I had a conversation with the Snyder rep specifically about the best option to save money and extend the life of the exterior unit due to the salt exposure it received. While onsite, the Snyder sales rep informed me most of the major MNFRs we no longer honoring their parts warranty if the unit was within close proximity of the ocean. He did state that Daikin offered a 12 yr parts warranty and Daikin did not alter their warranty based off proximity to the ocean. He stated they could just pull the parts and Daiken would replace them with no questions asked. He also recommended I purchase the 12 yr. extended labor warranty through Daikin/Asure, which I did for $1,290. He also recommended annual cleaning ($73 - $89/visit) and indicated that it would be easier to justify a claim if they could show I was routinely having the unit cleaned/maintained. I paid for this annually as well. 5 yrs after purchasing, the exterior unit failed, which was no surprise. I expected a replacement (unit and install) at no charge, but Snyder informed me that Daikin’s warranty did not cover corrosion. This came as a shock to me as I specifically discussed this with Snyder as my primary concern. In addition, the 12 yr extended warranty would end once the original unit was removed, as the warranty is only valid for the original unit purchased, and does not transfer to a replacement unit. I was extremely disappointed and really felt mislead at this point. After speaking with a Snyder Mgr, the best option they could offer was a new unit at a price that was $80 lower than the competition. Although upset, I purchased the unit from them thinking I didn’t have any other desirable options. The install was scheduled for 9:45am and the tech did not arrive until 2:15pm. While removing the unit, I noticed a pile of metal fins behind my plants that had obviously been hidden and left by the service techs who had previously cleaned my unit. The installer also left an abundant amount of rusted metal and aluminum fins in my neighbor’s yard, my yard, and in the street. I’ve been cleaning that up last night and this morning. Attached photos should show the debris I’ve cleaned up thus far.

Alexander Anderson (Shizz)

I had them come out because none of toilets were flushing. They came out I paid 250.00, they got it unclogged but the following day everything is clogged now worse sewage now coming back up into the tubs. Hurts paying that much to still not have indoor plumbing. Currently trying to find someone to truly fix the cause. Update called them, they offered to let me pay 100.00 for them to come back out, and maybe fix the issue with no promises of fixing the problem. AKA milking as much money as they can out of me. Unfortunate for a business that’s been around so long.

Carla Riley

I had a great experience. The technician explained the issues for my house and looked for less expensive alternatives. He shouwed me the prices and did a great job.

andy rains

David Cowart provided outstanding service! He got our AC running again quickly and offered multiple options to fit our budget. What impressed us most was his honesty and upfront communication — he treated us like people, not just a paycheck. He even suggested a service plan that could save us money, and we chose it because David truly earned our trust and deserved the commission. After finishing the repair, he went above and beyond by checking our entire system to ensure everything was in top shape. Hard work and honesty go a long way, and David embodies both. Highly recommend him — 10/10!