Jess Shubert

Cindy Bell

On July 30, 2025 Ian Russ came out and fixed and improved our AC. He also gave us more education on the AC unit, which we loved. He was very friendly and would highly recommend him again. He also educated of the whole house surge protector and the benefits of having one. On August 5, 2025, Dustin came out to install our whole house surge protector. Very nice and he also educated us on our electrical panel. Very informative and interesting to listen about our surge protector. We really like doing business with Snyder Air Conditioning, Plumbing & Electric - from customer service to getting the jobs done and also at a reasonable price! Thank you!!

Juanita Rodriguez

Dayvon was really informative, helpful and efficient. 10/10 helped figure out the problem with my clogged kitchen sink

Bill B

I bought a house 7 years ago from someone who completed a major remodeling project just before the sale. The remodeling included a new AC system from Snyder. At closing, he turned over the documents on the system, including the warranty information which included a 12-year parts warranty. I then contacted Snyder to see about adding a 12-year labor warranty a the suggestion of the seller. The person I spoke to (at Snyder) understood that I had just purchased the home from the person who had just contracted for the new system. Snyder was happy to take my money ($1290.00) for the warranty, assuring me I now had a 12-year parts and labor warranty. I then purchased the annual maintenance plan every year for the last 7 years, paying for the semi-annual servicing to keep the warranty in force. Recently, the system went down, and I called for service. The technician who came to the house told me that I needed a part for around $3000.00 and I did not have a parts warranty since I didn't purchase the system. I understand that the law does not require that warranties be transferrable, but I was assured I was covered under the circumstances in which mine was purchased. Unfortunately, I can't prove what was discussed verbally during a phone call 7 years ago. However, I would not have purchased a $1290.00 labor warranty had I been told that I did not have a parts warranty. I called Snyder and asked to speak with a manager to present my case. My call was not put through to a manager as I requested. Instead, I was told I could email my concerns to the "warranty manager". I exchanged emails 3 times with this person, each time asking to speak to anyone in management. My request to have my concerns heard by a member of management was denied four times - once verbally and three times by email. I then contacted another HVAC company on the recommendation of a friend. The problem was an evaporator coil, which was $1700.00 for the OEM part. The total repair was $3300.00 including parts, coolant and labor for a repair that should have been fully covered. I understand I have no legal recourse with Snyder. I just wanted to have the opportunity to be heard, but nobody cared. I have a new AC company now.

Kristy Olson

Josh was friendly, very knowledgeable and answered all of our questions. He was thorough in his inspection and suggested improvements.