Jazmin Quiros
Our technician, Carlton, was extremely knowledgeable, very friendly and respectful. He informed us of all options and went over each one in detail so we understood the benefits of the service. We received a diagnosis the same day we called for service and that is huge. Customer service from the phone call to the tech was excellent and we highly recommend Snyder to anyone that enjoys being treated like an appreciated customer. Will use again if needed in the future.
Response from owner
June 26, 2025
Other reviews
Ryan Teague
I called into the office at 5:15pm about the issue I was having with my unit. Time window was 5:30-8pm I was told by dispatcher. Dylan arrived right at 8pm, which is fine. Not his fault. I was bounced around between two techs. Dylan found the leak after several test. He pulled a pipe and loud air noise came immediately after. Seemed knowledgeable. But then insisted that there could be other issues in the unit by garage, and that additional test that had to be done. Didn’t finish test until 10:30pm. Went up in attic. Wanted 4 more people to come out to return to run a new Copper line through attic to unit which was not needed I was told by 2nd company. I was quoted $6,900 for the repair work. Got a 2nd quote from another large contractor in Jacksonville for $1,470. They fixed the repair in 3 hrs and A/C unit is working great. Dylan was knowledgeable and loved his gas detector wand. Haha. I just felt like he was trying to find other things to try to make me buy another new unit. (Unit is 7 years old) I won’t be using Snyder anymore going forward. Not Dylan’s fault. Just felt like other company was more trustworthy. Also saved me $5,500! Thanks.
Janet
She explained everything that was done to my unit. I understood everything. She was great!!
David Yarian
On August 23, 2024 Snyder Air Conditioning serviced my system with routine maintenance and installed a UV system for $535. Their total bill was $1,064. When a supervisor reviewed my invoice he acknowledged an overcharge amount of $399. He sent a request to customer service and it took them over a month to process my refund. Eventually after multiple phone calls they processed my refund in October 2024. The UV system has already stopped working. I think you should consider my disappointing experience with Snyder before asking them to work on your system.
Emerald Belle
Austin was polite, helpful, and knowledgeable. We had called for our a/c but when he arrived it had started up again so we ended up not needing him after all. But he still took the time to discuss what had likely happened and ways we could avoid it in future. We will be using Snyder again. Very pleased!