Jason Keye Sr
Joe Byrd was actually a breath of fresh air. Our water heater was leaking and smelled of smolder which tripped the breaker. Snyder set a next day appt and Joe came. He was very helpful and unassuming and gave us his honest advise without being pushy at all. He actually shared lots of info on pricing and warranties and made the decision rather easy for us. He even shared a few tips and insights we didn’t even know about water softeners and shower fixtures too. We should be good to go soon because they can do a same day replacement, at which point I will thoroughly enjoy a hot shower. Thanks Joe Byrd. (Edited 9/18) Katia Lindsey arrived soon after and started the installation. I was not there, but the install was completed quickly and my wife said Katia was nothing short of knowledgeable and excellent. Thanks Katia.
Response from owner
September 11, 2025
Other reviews
Stephen Mauthe
Savannah Roberts is a great service tech. She described her process and made it easy to understand!
Christy Murphy
Great experience with Snyder’s repair technician, Tom McGaughey. He came to my house, quickly diagnosed the issue, and provided a reasonable quote to fix it along with discussing future solutions to keep our home properly heated and cooled. Very professional and friendly. Highly recommend!
curtis
The estimater ( Ryan Lewis ) and all members of the workers were very professional and polite. It looks like it is a very sturdy and professional job.
Erin Moody
I purchased the maintenance plan with Snyder in December and part of it is the emergency fee being waived with the promise of emergency service. I had an issue in June and called them only to be told that emergencies are only when the AC is out. Living in Florida I could totally see that and understand it - no problem. Yesterday I came home to my AC being out, I called Snyder and was told that they had no APPOINTMENTS and I had to wait until the next day for service. Remind you, it was 90 degrees outside and in my house! The part that I do not understand is that my AC was completely out but now I am not an emergency. Remind you my call was placed around 5 p.m!! I will not use Synder again!! Total ripoff