J

Posted June 30, 2025: I had previously experienced better service from Snyder, but since having my home electrical upgrade, it has been awful. Repeat inspection fails. No communication without me calling multiple times to confirm details. The work was supposed to be done in March. I paid almost $12,000. It is now the day before July, and only now getting the next step done after the last failed inspection. I have not had a proper connection to city electricity since the job started. The technician had to use a ratchet strap to hold power since the existing line didn't reach without it. I have been met with endless excuses about why the communication fails and why the job isn't done. If a company can't finish a job, they should stop taking on new ones until they are done. If I pay for something, it better be done properly and in a timely manner. I will not use Snyder for any future work. Three months after paying, it is still not done. They quoted me for a new job, but I will not be following up after this experience. I should be compensated for waiting three months with my having to work harder to communicate than they have to finalize the work. Update 7/7/2025 The technician that came out June 30th claimed he would fabricate necessary parts to meet inspection requirements and return today, July 7th by 8:30AM to complete the work. I called to discover they are sending the original technician, which was notably criticized by other technicians from Snyder, to complete the work. No one communicated the change of technician, nor did anyone provide an update to scheduling of when to expect work to be done. It is growing to be more frustrating to get this done. They already were paid, but I have to wait from March into July now to deal with their failures.

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