GuyandKerrie EllisSeguin

Chris Tondi

I called Snyder late in the afternoon and the technician Joe was at my door in less than two hours. He was very professional and respectful. He found a couple of issues that I wasn't aware of. He double checked his work and cleaned up after himself. It was an overall great experience. It's nice to see people who actually care about their job. I would definitely recommend using Snyder for your AC issues. Update: I had the whole outside unit replaced. Charlie & Glenn did a fantastic job. Very polite and professional. I was blown away on how quickly they worked together getting the old unit replaced. The Electrician Christopher Burger, did a thorough inspection and had to replace some wires to bring it to code. They all cleaned up after themselves and you couldn't even tell they were there.

Mario Bianchi

Marcus was extremely helpful and professional, making our HVAC service a pleasant experience. He communicated very well and provided insight for all of my questions. Thank you so much again for Marcus and Jen coming out and taking care of our new house. 10/10 would recommend Snyder and Marcus specifically to my neighbors and friends.

Bill B

I bought a house 7 years ago from someone who completed a major remodeling project just before the sale. The remodeling included a new AC system from Snyder. At closing, he turned over the documents on the system, including the warranty information which included a 12-year parts warranty. I then contacted Snyder to see about adding a 12-year labor warranty a the suggestion of the seller. The person I spoke to (at Snyder) understood that I had just purchased the home from the person who had just contracted for the new system. Snyder was happy to take my money ($1290.00) for the warranty, assuring me I now had a 12-year parts and labor warranty. I then purchased the annual maintenance plan every year for the last 7 years, paying for the semi-annual servicing to keep the warranty in force. Recently, the system went down, and I called for service. The technician who came to the house told me that I needed a part for around $3000.00 and I did not have a parts warranty since I didn't purchase the system. I understand that the law does not require that warranties be transferrable, but I was assured I was covered under the circumstances in which mine was purchased. Unfortunately, I can't prove what was discussed verbally during a phone call 7 years ago. However, I would not have purchased a $1290.00 labor warranty had I been told that I did not have a parts warranty. I called Snyder and asked to speak with a manager to present my case. My call was not put through to a manager as I requested. Instead, I was told I could email my concerns to the "warranty manager". I exchanged emails 3 times with this person, each time asking to speak to anyone in management. My request to have my concerns heard by a member of management was denied four times - once verbally and three times by email. I then contacted another HVAC company on the recommendation of a friend. The problem was an evaporator coil, which was $1700.00 for the OEM part. The total repair was $3300.00 including parts, coolant and labor for a repair that should have been fully covered. I understand I have no legal recourse with Snyder. I just wanted to have the opportunity to be heard, but nobody cared. I have a new AC company now.

Philip DeLisle

Chris with Snyder Plumbing was friendly and knowledgeable about the faucet installation and quickly and efficiently uninstalled the old fixture and installed the new one. I was pleased with his work and would recommend his services.