Ashley Pierce
I’m sharing this so other homeowners are aware of how Snyder handles their diagnostic promises. I paid $518 for an emergency service with the understanding that a camera inspection was included to find the cause of my backup. The inspection was even scheduled as a follow-up, but it was never performed. Instead of completing the diagnostic, the 2nd technician provided a quote for over $3,000 in services, including hydro-jetting and a new cleanout. When I spoke to a manager to get the original camera inspection rescheduled, I was told they wouldn't do the camera work unless I first approved the $3,000+ jetting service. It feels like the camera inspection I already paid for was being held hostage unless I agreed to a major upsell. I sent a formal email to Synder to resolve this privately and received a response of the $3000+ invoice. They are trying to take advantage of customers and offer expensive repairs without any diagnostic confirmation.
Response from owner
February 8, 2026
Other reviews
George Cook
Update 11/6/2025: Kadarryl and Anthony came to take care of a sweaty register and an inspection. They were on time and courteous. They made an adjustment to my air handler and performed some maintenance on the unit. I am happy with their service and I will continue to use and recommend Snyder. Update 3/27/2025: Marcus and his team came to install insulation in the attic. They were on time, professional, and personable. I appreciate how Marcus's team was willing to the little things to make the experience more meaningful for their customer. If you need insulation, don't hesitate to call Snyder and ask for Marcus. Update on 3/24/2025: Amy and the installation crew showed up on the job at 8 AM sharp. AJ and his installation team a magnificent job doing the install. They were very professional and took the time to answer all my questions. If you need to do an install, ask for AJ and his team to do your install. You will be pleased. Amy was professional, personable, and very easy to work with. She knows her business and was able to answer all of my questions and get me setup with a great system. If you call Snyder, ask for Amy to come out. You will not be disappointed.
ann levin
Simply horrible. They bought or partner or whatever with Palm Air and now its a mismanaged mess. The people answering the phones are useless, they send techs who can not service the very units that are having problems and they are inefficient with all followup. STAY AWAY. Call AirRef.
James McLaughlin
I have bought two complete systems AC heat pump from your company.. Your people on site are pleasure to watch they do their jobs they make sure it's right and they clean up after themselves. The special great job was from Rain, he handled all of the financial necessities to make the deals close. I believe he's one of a kind. You have a great team don't let him get away they're hard to find.
Korey
Call a local technician in your area, not a generic 'do it all' company like Snyder. Technician was not confidence inspiring, spent the entirety of the time on the phone with another technician running him through the steps, and the quote from Snyder was four times higher than the local company we hired to do the same work.